Overview

Hotel Universo

Plazza Santa Maria Novella 20, 50123 Florence, Tuscany, Italy
+39 055 293 890

Rp 1,109,867+

Overall guest ratings

7.9/10 Good
Based on 996 reviews

Review highlights

  • 9.6
  • 8.9
  • 4.9
  • 4.9

Good to know

  • Train station is close

Nearby

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    About

    Located 4.6 mi (7.3 km) from the airport, Hotel Universo offers a great location, putting you within just a 10-minute walk of Santa Maria Novella Basilica and Museum and Cathedral of Saint Mary of the Flower. Free perks include breakfast and WiFi. LCD TVs and minibars are offered in all rooms.

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    Amenities

    • Parking
    • Complimentary breakfast
    • Free Wi-Fi
    • Internet
    • No smoking
    • Air-conditioned
    • 24 Hour Front Desk
    • Storage available
    • Business centre
    • Concierge service
    • Laundry facilities
    • Laundry service
    • Express check out
    • Pets not allowed
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    Reviews

    Guest reviews

    Overall rating

    7.9 Good
    Based on 996 reviews
    • 9.6 "Terrific location."
      9.9 "99% thought it was easy to get to the train station."
      10.0 "100% liked the proximity to sightseeing."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "100% liked the proximity to shopping."
      10.0 "Near to public transport, according to 100%."
    • 8.9 "Great service."
      9.5 "95% found the staff to be very friendly."
      8.6 "86% said the reception staff was great."
      9.4 "94% thought the service was very professional."
    • 7.1 "Good breakfast."
    • 6.5 "Average cleanliness."
      7.0 "70% said rooms were clean."
      5.0 "50% thought the cleanliness of the hotel was average."
      6.7 "Cleanliness of the bathroom was average, said 67%."
    • 4.9 "Not very comfortable."
      4.2 "58% said rooms were small."
      4.5 "55% thought it was too noisy."
      1.9 "Air conditioning was criticized by 81%."
      1.3 "87% criticized the small bathroom."
    • 4.9 "Disappointing food."
    • 4.5 "Rooms are not good."
      2.7 "73% complained about the bathroom."
      4.2 "58% said rooms were small."
      1.0 "90% thought they were poorly maintained."
      2.4 "For 76%, the rooms looked old."
      2.7 "73% found problems with the furniture."
      2.7 "73% had problems with the shower."
      1.9 "Air conditioning was criticized by 81%."
      1.3 "87% criticized the small bathroom."
    • 4.2 "Vibe wasn't good."
      3.2 "68% criticized the unstylish hotel."
      1.4 "For 86%, the lobby entrance was sub-standard."
    • 3.7 "Bad amenities."
      4.0 "60% thought the building wasn't nice."
      1.9 "81% complained about the elevator."
      1.5 "85% found the grounds unpleasant."
      4.6 "54% thought the facilities needed updating."
      1.4 "For 86%, the lobby entrance was sub-standard."
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    Overall rating

    8.0 Good
    Based on 747 reviews
    • 9.6 "Terrific location."
      9.9 "99% thought it was easy to get to the train station."
      10.0 "100% liked the proximity to sightseeing."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "Near to public transport, according to 100%."
    • 8.7 "Great service."
      9.3 "93% found the staff to be very friendly."
      8.5 "85% said the reception staff was great."
      9.3 "93% thought the service was very professional."
    • 7.2 "Good breakfast."
    • 6.4 "Average cleanliness."
      6.7 "Only 67% said rooms were clean enough."
      5.1 "51% thought the cleanliness of the hotel was average."
    • 4.7 "Disappointing food."
    • 4.6 "Rooms are not good."
      2.5 "75% complained about the bathroom."
      4.3 "57% said rooms were small."
      2.8 "72% found problems with the furniture."
      1.0 "90% thought they were poorly maintained."
      2.7 "73% had problems with the shower."
      2.6 "For 74%, the rooms looked old."
      1.8 "Air conditioning was criticized by 82%."
      1.3 "87% criticized the small bathroom."
    • 4.5 "Not very comfortable."
      4.3 "57% said rooms were small."
      4.5 "55% thought it was too noisy."
      1.8 "Air conditioning was criticized by 82%."
      1.3 "87% criticized the small bathroom."
    • 3.7 "Bad amenities."
      4.0 "60% thought the building wasn't nice."
      4.9 "51% didn't like the architecture."
      1.6 "84% found the grounds unpleasant."
      1.7 "83% complained about the elevator."
      4.3 "57% thought the facilities needed updating."
    • 2.2 "Disappointing internet connection."
      2.3 "77% said the wifi quality was bad."
      3.5 "65% thought it was overpriced."
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    Overall rating

    7.9 Good
    Based on 179 reviews
    • 9.5 "Terrific location."
      9.9 "99% thought it was easy to get to the train station."
      10.0 "100% liked the proximity to sightseeing."
    • 8.9 "Great service."
      9.5 "95% found the staff to be very friendly."
      8.8 "88% said the reception staff was great."
    • 7.1 "Good breakfast."
    • 6.6 "Average value."
    • 4.5 "Rooms are not good."
      2.7 "73% complained about the bathroom."
      4.4 "56% said rooms were small."
      1.0 "90% thought they were poorly maintained."
      2.6 "74% had problems with the shower."
    • 4.0 "Disappointing food."
    • 3.4 "Bad amenities."
      3.7 "63% thought the building wasn't nice."
    • 1.8 "Disappointing internet connection."
      1.9 "81% said the wifi quality was bad."
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    Overall rating

    7.6 Good
    Based on 69 reviews
    • 9.5 "Terrific location."
    • 9.0 "World class service."
      9.6 "96% found the staff to be very friendly."
    • 7.1 "Good breakfast."
    • 5.2 "Average comfort."
    • 4.4 "Rooms are not good."
      1.0 "90% thought they were poorly maintained."
      2.6 "74% complained about the bathroom."
    • 4.0 "Vibe wasn't good."
      3.1 "69% criticized the unstylish hotel."
    • 2.2 "Disappointing internet connection."
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    Hotel type
    Friends Hotel
    Guests recommend this for traveling with friends.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Train station is close"
    data provided by TrustYou

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