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location to train no
closeness to downtown
The bed was comfortable and the staff very helpfu and friendly, very close to Xmas market
The hotel was really central, clean. Breakfast was good there was a huge selection of food. Staff were friendly and helpful.
Behavior of the staff and reception was excellent That was the 1st time that I saw in that hotel that they didn't change the sheet and pillow cover and blanket cover for next guest! That was the 1st time that I saw some hair and dust on the sheet and pillow cover there. That was my favourite hotel and I wondered!
Friendly staff, all needs catered for. The shower tiles were mouldy (in between the tiles and in the corners of the shower).
Very good location The room was perhaps not cleaned as well as it could have been.
Staff are very friendly and very helpful. The location of the hotel can also not be faulted. The rooms are a tad on the small side and rather warm
It was good place and situation is very good. Breakfast was good. There wasn`t a little "Lobby Bar" .
very good staff and excellent location, possibility Russian language TV and free Wi Fi
Every thing, the room, the internet, the free minibar, the quitness, the staff, the coffee and tea facility,...etc No thing, in fact it was great.
The location is great. I walked everywhere. It was a safe place. I am a single woman and felt very safe coming back at 10 pm from Old Town Even though i asked for a single room, i am used to single bed being bigger. I live in the USA.
The breakfast was great with good variety. Parking is excellent and free. Our 10 month old daughter was having a nap at checkout time and the hotel was happy with us checking out a little later. Great location, 5 minutes walk to the market (on Saturdays). It is a Christian hotel (part of the German VCH), this may please some people - it doesn't affect the stay (positively or negatively). The decor is from the 80s. But it has been well looked after and very functional.
Very friendly and helpful staff. Great location with all facilities.
The hotel is very quiet, still near to the shopping area, the room was large enough foe even longer stay. Parking facilities are wonderful!
Staff of hotle are cooperative. location good. area is quite. Cancellation and extension should be flexible to fulfill the customer cercumstances
parking, internet, quiet place, nice room
The hotel is centrally located and I was able to reach the tourist areas on foot.
It is a very quiet and nice place to stay. Just in town center. Very comfortable rooms. Excellent breakfast. No bar (no ice cubs) in the afternoons.
Staff: very friendly and helpful
Excellent location near shopping / eating area, easy access to the Messe - journey time just 15 mins. No English language channels on the TV!
good location No air conditioning in 30 degree heat. No english channels on the TV. Hotel is extremely basic but the room rates are very low.
Perfect location, just several meters from the Romer square! Metro station "Hauptwache" is just 2 minutes away. Small, but comfortable rooms. Bathroom was good, but the bath tube was rather small. It was difficult to wash the hair:-) Friendly staff and good choice for breakfast. maybe the leder was too narrow..
staff not applicable
We were met at check-in with such a lovely, helpful man who went out of his way to carry our suitcase because the elevator was broken. He also took the time to look up if the post office was open and showed us how to get there on a map. The room was clean, comfy, and spacious. Wide variety for breakfast in the morning! The two double beds put together to make a full bed were on wheels, so it was hard to cuddle together without pushing the beds apart!! It was also a bit stuffy with the windows closed, but a bit noisy with them open (our room overlooked the front, where drunken shouts were heard all night and construction started very early!) But these are minor issues for us. The most concerning thing was the incredibly rude and sour man working behind the desk in the morning. Complete opposite of the man who welcomed us! We heard this man speak curtly and impatiently with several customers as we sat for our breakfast. He should take notes from his kinder, older colleague!
location perfect reception staff might have been more friendly and welcoming
Central location Very poor heating in the room at the 5th floor
Excellent location for the Frankfurt market, comfortable rooms. Minor comments only:No tea/coffee making facilities. TV had 1 channel only!
stayed in frankfurt 5 times in different hotels This location was great rooms clean when we did find hotel from station it was right on shopping center directions are rubbish
City center location, small hotel with relaxing atmosphere and without noise and croud of people. No
The Location of the hotel was fantastic - directly in the centre of Frankfurt, near shopping, tourist attractions etc. There was nothing I didn't like about the hotel.