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Location and rooms We asked for some tea bags and the front desk flatly refused by saying they were very busy to send anybody to the room! Never heard this before in my life.
Very spacious and clean. Nice staff and facilities.
great location, close to the grand canyon parking lot was completely full, at 8pm on a Wednesday!
Immediately when walking in the door, staff was so friendly and gave us a free upgrade. The rooms were gorgeous, specious, and clean. We couldn't have asked for better when looking for a place to stay last minute for a really great price. Would definitely recommend! The only downside to this stay was the hot tub. There were so many bubbles that were brown with visible dirt and hair on top of the bubbles. Not a deal breaker, but made me question the cleanliness of the hot tub.
The location to the Grand Canyon was great. The hot tub was nice. There was no Kleenex in our room. Shouldn't have to pay extra for the breakfast buffet which was okay. The free self serve breakfasts at the Comfort Inn and Holiday Inn were much better. The shower in the new section is odd and should have more privacy. You can not adjust the thermostat to less than 66 degrees for night time sleeping making the comforter too hot and a sheet too cold.
Very close to the Grand Canyon park entrance.
Excellent location, close to Grand Canyon and restaurants. Great place to stay. Doors are to thin. Can hear noise from hallway.
Everything was great. They are doing some construction adding 2 new pools, 1 indoor and 1 outdoor. Very nice rooms and amenities. The only thing I really didn't like was they didn't have anything saying that they didn't have a pool. The kids were looking forward to swimming.
Spacious brand new room, attentive front desk staff, excellent location for exploring Grand Canyon. Housekeeping managed to accidentally skip the room twice, but were happy to let us pick up items as needed, such as coffee etc.
Location Cost, small room
Excellent value. Clean rooms and comfortable beds. Good amenities. None
I liked the location Gym was awful
throw blankets appeared dirty
Great room, clean , great beds Breakfast not as good as others in area
Loved the breakfast! So many options. The room was clean and beautiful. Great location. Not far from the Grand Canyon park. Worth every penny. Can't complain!
Internet service was terrible. Couldn't even connect to the Wi-Fi until 6 a'm. Hôtel had a letter explaining there is terrible internet service, but that didn't stop them from claiming to provide it before I booked the room.
I liked everything except the pillows The pillows were not ok.
The staff at morning breakfast was AMAZING! so hospitable and friendly. It was a great way to start the morning. The hotel also gave us great maps that we used, especially the grand canyon map. I felt like some of the night staff were annoyed to help. And we couldn't find eat swabs anywhere in the hotel.
Good breakfast Not helpful desk staff
Comfortable bed Older, with upgrades that look like upgrades.
Near the grand canyon
Everything was good, including the restaurant on site. Expensive for what it is.
Proximity to the Grand Canyon is great, rooms were nice and adequate for our needs,there is food on the premises and indoor common space when it's cold outside. The entrance to the hotel is a little confusing since it's back off the main road behind some other businesses, maybe a bigger sign would help? Morning coffee would be nice.
Closeness to GC Amenities including restaurant Friendly staff Rates
We really liked being so close to the park. Everyone should try the free shuttle (catch it a sort walk from the hotel office) at least one of the days you are at the canyon. The car lines were really long when we were there and the bus went around all of them. The hotel was reasonable for being so close. Rooms were very clean. There is a need for an elevator at each end of the building. We needed to juggle some things in the room to find enough power outlets to change devices. Rooms were smaller than expected, but still adequate for the two of us.
I get that it's a tourist area but $200+ for a standard room is insane, I could have found cheaper rooms in downtown Las Vegas.
Facilities were nice rooms comfortable. Back yard view very untidy, bright outside lights switched on all night and towels were switched every day even when not necessary. There should be more of an emphasis on saving resources in this location.
The location was perfect for an EARLY departure to hike the Canyon. The refrigerator ran, but didn't work. We were too pressed for time to sweat it. The TV didn't have a signal, which we were told has to routinely have to be reset.
Nice pool. Late check out. No towels at pool (front desk offered them but the front desk was far from the pool!)
The location of the hotel is perfect for exploring the south rim areas. The small town of Tusayan, Arizona may not have much but it's well suited for what it is...a small town near the Grand Canyon. Don't expect 5 star but DO expect a good value for the money.
Restaurant on site was convenient. Difficult to find in the dark when first arrived
Location, big room, Restaurant wasn't great (but my wife liked it)
I came into the area with a camping permit, but was too late and there was a thunderstorm. Thankfully this hotel had a room. The staff were all super friendly and more than willing to help me if I needed anything. Room was comfortable and it was fairly quiet, maybe because it was the end of August. I am sure that during the busier times the bar and lounce area are great places. The buffet of food was just so so. Nothing was especially good. Probably would order off the menu directly next time.
Close to the rim, with some cabins right on the rim. Great price for location. Cabin furnishings and bedding are pretty dated - but seemed clean enough. The location is what makes this place.
Location was great. And the staff was very kind and helpful to make the most of my short stay there. There was no fitted bed sheet which was a little off putting. Also the doors weren't sound proof so was quite loud being next to an exterior door hearing people pass in and out.
location, cleanness, cute style. no tv, no wi-fi.
Beautiful room. Great location. Clean. No wifi in room. Sterile, corporate lobby. Cafeteria style restaurant. No continental breakfast.
The stairs were covered with snow very hard to maneuvers. The coffee pot was broken
The location is amazing. The room was lovely, spacious, quiet and in a great location close to the rim. A fabulous family destination - the weather was kind and the location beyond words.
From check in to dinner and drinks, the staff was personable, friendly and engaging. Prime location! Don't expect hot food in the cafe ten minutes before closing... Our fault completely, and the cauliflower was delicious.
It would be helpful to provide a bit more light to the outside of the buildings as rooms are difficult to find.