Overview

Best Western Hospitality Hotel & Suites
Best Service Friendliness

5500 28th Street Southeast, Grand Rapids, MI 49512-2052, United States
+1 616 949 8400

Rp 1,173,334+

Overall guest ratings

8.1/10 Excellent
Based on 719 reviews

Review highlights

  • 9.7
  • 9.1
  • 9.0
  • 5.8

Good to know

  • Comfortable beds
  • Great menu
  • Friendly service

Nearby

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    About

    Guests of the Best Western Hospitality Hotel & Suites will be pleased to find that each well-appointed guest room and suite includes satellite television with HBO®, a refrigerator, microwave and complimentary high-speed wireless Internet access. Other amenities offered at this Grand Rapids MI hotel include a complimentary hot breakfast buffet each morning, complimentary dinner every Monday through Thursday, a sparkling indoor heated swimming pool; largest in the area, hot tub and a complimentary airport shuttle service to the Gerald R. Ford International Airport - located just three miles away. Close to Frederik Meijer Gardens & Sculpture Park, John Ball Zoo, Gerald R. Ford Museum, Van Andel Arena, Grand Rapids Drive and 30 minutes away from Michigan's Adventure. Business guests of the Best Western Hospitality Hotel & Suites will also appreciate this Grand Rapids MI hotel's close proximity to local businesses including the Grand Rapids Medical Mile. The Medical Mile is home to the Grand Rapids Community College, Spectrum Health's Butterworth Hospital Complex, Grand Valley State University's Cook-DeVos Center for Health Sciences and Michigan State University Secchia Center Medical School. The Best Western Hospitality Hotel & Suites is a hotel in Grand Rapids that is close to Amway®, Meijer®, Cascade Engineering® and Steelcase Headquarters. The Best Western is centrally located within minutes to over 100 restaurants, many of them participating popular Annual Restaurant Week. Coming in for a sporting event? This Grand Rapids MI hotel location is near Aquinas, Calvin, Cornerstone, Davenport and Grand Rapids Community Colleges. Located only minutes from Patterson Ice Arena, MVP Field House (directly across the street) and AMF Eastbrook Lanes Bowling Center.

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    Amenities

    • Complimentary breakfast
    • Fitness centre
    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • Business centre
    • Internet
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Hot tub
    • Indoor pool
    • No smoking
    • Restaurant
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Free parking
    • Designated smoking area
    • Laundry facilities
    • Cable or satellite TV
    • Free airport shuttle
    • Long-term parking (surcharge)
    • Storage available
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    Reviews

    Guest reviews

    Overall rating

    8.1 Excellent
    Based on 719 reviews
    • 9.7 "Terrific location."
      9.5 "95% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "Easily accessible by car, said 100%."
      10.0 "Good access to the airport, said 100%."
    • 9.1 "World class service."
      9.8 "98% found the staff to be very friendly."
      8.5 "85% said the reception staff was great."
      9.2 "92% thought the service was very professional."
      7.9 "Management was excellent, said 79%."
      8.8 "88% were happy with the shuttle service."
    • 9.0 "Excellent breakfast."
      10.0 "100% were happy with the price of the breakfast."
    • 8.6 "Pool is good."
    • 8.5 "Food is delicious."
      9.2 "92% loved the menu selection."
      10.0 "100% were happy with the price."
    • 5.8 "Rooms are ok."
      6.9 "Only 69% said rooms were clean enough."
      5.9 "Only 59% said rooms were big enough."

    Overall rating

    7.7 Good
    Based on 266 reviews
    • 9.6 "Terrific location."
    • 9.2 "Excellent breakfast."
    • 9.0 "World class service."
      9.8 "98% found the staff to be very friendly."
      8.5 "85% said the reception staff was great."
    • 8.3 "Pool is good."
    • 8.3 "Food is delicious."
      9.2 "92% loved the menu selection."
    • 6.8 "Average cleanliness."
      7.0 "70% said rooms were clean."
      6.1 "61% thought the cleanliness of the hotel was average."
    • 5.9 "Average comfort."
      6.9 "Beds were acceptable for 69%."
      5.7 "Only 57% said rooms were big enough."
    • 5.7 "Rooms are ok."
      7.0 "70% said rooms were clean."
      6.9 "Beds were acceptable for 69%."
      5.7 "Only 57% said rooms were big enough."
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    Overall rating

    7.6 Good
    Based on 273 reviews
    • 9.7 "Terrific location."
    • 9.2 "World class service."
      9.7 "97% found the staff to be very friendly."
      8.2 "82% said the reception staff was great."
    • 9.0 "Excellent breakfast."
    • 8.7 "Food is delicious."
    • 7.9 "Good pool."
    • 6.8 "Sufficient wellness & sports facilities."
    • 5.6 "Average cleanliness."
      6.3 "Only 63% said rooms were clean enough."
      5.4 "54% thought the cleanliness of the hotel was average."
    • 5.1 "Rooms are ok."
      6.3 "Only 63% said rooms were clean enough."
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    Overall rating

    8.2 Excellent
    Based on 122 reviews
    • 9.6 "Terrific location."
      10.0 "Easily accessible by car, said 100%."
    • 9.2 "World class service."
      9.8 "98% found the staff to be very friendly."
    • 9.1 "Excellent breakfast."
    • 8.5 "Good value."
    • 6.3 "Average cleanliness."
      6.8 "Only 68% said rooms were clean enough."
    • 6.2 "Rooms are ok."
      6.8 "Only 68% said rooms were clean enough."
    • 5.2 "Vibe was decent."
    • 5.0 "Average amenities."
      4.9 "51% thought the building wasn't nice."
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    Overall rating

    7.3 Good
    Based on 57 reviews
    • 9.7 "Terrific location."
    • 9.1 "Excellent breakfast."
    • 8.9 "Great service."
      9.8 "98% found the staff to be very friendly."
    • 6.0 "Average comfort."
    • 5.6 "Rooms are ok."
    Hotel type
    Business Hotel
    Guests recommend this hotel for business travelers.
    Good to know
    "Comfortable beds"
    "Great menu"
    "Friendly service"
    data provided by TrustYou

    Recent reviews

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    free dinner
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