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the friendliness of the staff and the excellent service level the room was a bit cold, central heating issue the constant tic-tac noise in the room at night hours
very nice hotel with no negative surprises. nice and clean rooms with good breakfast. i saw some people having discussions on checkout, which were resolved in the favour of the guests ... just double check the bill on checkout
It was modern, the room was a high standard and relatively spacious. It was convenient for transport links.
It has a spa. Horrible internet. Unfriendly staff.
The hotel was extremely clean, the staff were very friendly, and overall, it was a pleasure to stay in this hotel. None.
Great location close to central train station and Berliner Tor station and excellent housekeeping service - room was very clean.
location, friendly service, cleanliness none
Close to metro station; friendly and helpful staff; Wiener Kaffee with Austrian flair I missed a door or curtain for the shower
The beds are a little bit small but acceptable. The location. Its surroundings are not proper for family to stay. (Many sex/porn shops are there on the way to central station.)
very friendly service, good food
lately renovated (?), good design, no noise.
comfortable and stylish.
A new hotel with great location - easy walk to city centre , or right next to subway stop. Very helpful staff.
close to metro station, good both for businness trip and/or city tour there were no safe in the room, also soap was missing. nothing special since i'm used to travel with my one stuff ;-)
I liked the cleanliness of the room, comfort, good mattress. Metro station is at the hotel corner. Indeed excelent N/A
The hotel is newly built and in very good location. The rooms was very small and services provided there are very poor.
location, great breakfast (good value for money), rooms small but cosy and comfortable, the lobby's design The offer of drinks at the bar
The room and the hotel are like a million others. No useless details or particularities. In a weird way, such emptiness makes you feel at home. Though the entire hotel is smoking free, the room smelled of cigarette smoke.
New hotel located near city centre. Small rooms and long waiting times at reception, need more staff!
location We booked the room with the breakfast buffet on your website, but at the hotel we were told the price exclude the breakfast. We were surprised and upset!!! We also had not any slippers in the room.
The breakfasts were excellent The room was basic and needed redecorating
When visiting the hotel by car, the several roadworks and one-way streets arount the hotel make the journey more arduous than necessary.
I had a room, which was in a bad condition. For a 5Star-Hotel this in inacceptable
Very nice entrance area and breakfast facilities. Central location. Room absolutely not five-star-quality. Were sent to wrong floor to find room. Were charged for breakfast even though included in price - will be refunded. Cleaning started before leaving the room in due time before 12.
Very traditional, amazing room sizes, Renovation is on going on this traditional/historical hotel, they should respect a little bit for the resting hours of the guests during this renovation.
I have celiacs disease, they were really good at catering for this, a huge basket of gluten free breads, cereals and cakes turned up at breakfast and I was walked through which items on the buffet were gluten free, which included the nuremberger sausages. Add to this that the service is truly 5*, not always the case in 5* hotels, the high ceilings in the rooms, the pool, gym, sauna, gf steak tartare for supper, the view of the Alster at breakfast, it really can't be improved on. AND most importantly all of the staff, without exception, were friendly, helpful and went the extra distance to make sure you really felt looked after.
Well located. Impressive foyer and lovely fireplace I accept that I had a room which was on special, and assume has not been refurbished. The bathroom was perfectly fine but the bedroom was slightly dated. Torn curtains, old carpets. One large blanket would have been better. Bathroom robes should be standard.
meeting Udo Lindenberg who lives in the hotel rooms need serious update
The Hotel Atlantic Kempinski Hamburg is one of the Classic Hotels with a history of over 100 years. Great location, great value of money, kind staff, extrimely clean roon, free internet at the business center.We will always go back. Breatkfast is rather expensive (33 euro per person)
The staff was perfectly attentive and doing a great job
Fast invoice printing at the checkout.
everything excellent! no
The cleanliness of the room and decor was nice especially the bed was amazingly comfortable.
The location, breakfast No Coffee or tea making facilities in normal rooms. Gym is very basic.
Great location in a nice part of Hamburg. The staff was very professional and helpful in assisting with recommendations and making guests feel welcomed. Particularly Katherine at the front desk, who was very polite and taking time to discuss options.
Good location. Stylish and extremely comfortable room. A lot of space in the bathroom. No Jacuzzi in the spa area. Though I mentioned it was my birthday weekend, there was no gesture from the hotel at all. Unlike other similar hotels.
cleanliness, comfort, quiet, staff shampoo & shower gel replenishment
Excellent hotel, we loved it! The personnel are very friendly and helpful. The location is perfect for access to the city centre and harbour area. The room and bathroom are modern, tastefully decorated, clean and spacious. Small details like bathrobe and slippers for our young daughter made a difference. Fabulous wellness/pool area. Of course if you stay in a 5 star hotel then don't be surprised by the higher price for drinks, breakfast etc. The advantage of location is the restaurants/coffee shops close by where alternatives for eating out is made easy.
Friendly,in town centre, nice facilities,very kind assistance on tickets for Musical I find that the bed- room 8105 -near window was a bit poor in condition
fantastic location, quality of service Single rooms have really small beds I mean smaller then necesary in 5star hotel
weekend brackfast and view of the hotel and room luke view the number of somking room in the hotel it should be less comparing with non-smoking room
Indoor pool was great for the kids since the weather was terrible, bed linens were excellent, great large bathroom, and larger size room overall! Weren't able to check in an hour early after we arrived from our overseas flight with small children. This would have been helpful to our travel situation.
The food in the restaurant was extraordinary and all the staff members were well trained and very courteous.
The concierge staff were wonderful, always greeted you with a smile and were very helpful. The staff of Le Spa were also very friendly and made us feel welcome. The cleaning staff did a wonderful job every day aswell. The location was great, you could go for a run around the Alster Lake and the hotel provided water, fruit and towels in the reception when you had finished your run - that was a really nice touch. It was very expensive to stay there and we could not afford to eat in the restaurant. Likewise breakfast was extremely expensive (it is not included in the room price) which was a shame as the restaurant has a beautoful view over the Alster Lake
The place was clean and tidy, with a giant bathroom and nice shower. Included an umbrella to borrow and many other amenities in the room. Transit was further away than expected and the lower rooms have no view of the lake due to trees.
A few problems in the room were sorted out in minutes. Extortionate internet rates. Business Center out of the way and poorly equipped.
The hotel staff, especially the concierge were very helpful and courteous.The buffet-breakfast was very extensive and rewarding. The room was quite comfourtable with a nice view. The window panes overlooking the street are not insulant enough against the traffic noise and the wind. The curtains were moving even though the windows were shut.
The fantastic back massage at the Spa! The jacuzzi was out of order for duration of weekend break.
Friendly and professional staff, Recption staff was outstanding smart, informative and precise, Cleanness of bathroom was a bit weak, Cleaner has overseen some marks at mirror , in toilet and bathtop...no quality check?
The spa facilities They took the bathrobes away after the first day, and accidentally my white shirt too
The Hotel Spa facilities were disappointing, the pool was cold and the jacuzzi too.There was no one to greet us to show us around the Spa or explain what to do and what treatments were available. The bed in our room was very small and the toilet area in the bathroom smelt of urine, which was unpleasant. We were awoken at 2.30am till 3.30am with noise. Would have liked tea/coffee making facilities.
Thought that the breakfast was delicious. Loved the pool and sauna. Jaquzzi was cold.
Booked on the recommendation of my partner who'd stayed there on business and wanted to go back! Really enjoyed our stay, staff were superb and couldn't have been more helpful.
Very nice hotel, very design, very comfortable. 21€ per day for the Internet, this is pure robbery!
Location, style, staff, breakfast, bar with atmosphere No
the friendliness of the staff is outstanding. The design is great too. The bathroom set up is not practical although it looks great.
Beautiful room. Good breakfast. Style of SPA -stronh green-orange colour, but anyway pool was good.
I think the location, the comfort, the luxury, the morning buffet, everything was very very good, and I want to come next year again.
Fitness facilities, restaurants Cigarette smoke in lounge area.
Good location and excellent amenities Restaurant and bar prices are expensive in the hotel.
Very friendly, especially the cleaning lady (Amina), she helped with the extra needs for our infants The SPA was officially closed, yet they took us but the conditions were very bad and unacceptable (noisy, humid). however, they did not change us when we showed our disappointment.
I liked the atmosphere and the hotel staff The beds are hard like beton and we felt really uncomfortable whensleeping
The brasserie serving lobster and the cocktail bar.
Very clean rooms, spacious and with good beds.
Great location, nice facilities such as a well equipped SPA and wellness area.
very confortable hotel and very well located, close to the center and shopping area but very quite there were many events ( conferences) into the hotel, so sometimes was difficult to reach the reception because the hotel lobby was used as meeting point for participants
Location, Beatiful wellness centre, nice lobby, good facilities, friendly staff
The checkin was really smooth and my requests on booking had been noted. I got the ideal room and was generally very impressed with the staff and the knowledge of the area. One of the concierges was a lot more polite and knowlegeable than the other but overall the staff were fantastic Once we got them trained as to what toast was and that it should be cooked on both sides and that eggs sunnyside up meant they should be soft it was great!!!!!!
location is great and the rooms are spacious and comfortable, easy access to public transport rather poor value for money - and there were rotten apples at the reception desk
The staff were very helpful at all times and we would be likely to use it again if visiting Hamburg.
enjoyed my stay but staff not vrey helpful you had to wait a while to be served at the bar and the evening choice of food was not great
Spaciousness, decore, location, staff, facilities all excellent
My son and I only stayed for one night. The lounge area was relaxing and the staff spoke good English. We did find the hotel rather expensive based on the fact that we were only there one night. The food was also expensive, and we therefore chose not to eat there.
It was centrally located. It was.very clean and modern. They were great about an early check-in itime! The staff was very helpful and fluent in English! I would definitely stay here again!
My dates of arrival were incorrect, the staff was very helpful and pleasant and made the necessary changes.
The helpfulness and friendly nature of the staff. Clean and well organized room facilities with babybed Apart from breakfast on Sunday morning being very busy. But that is just a sign of the hotels success!
the location, the excelent rooms suggestion for improvement: one more door between the isle and the bed. It is pretty noisy when people are passing outside you door.
Clean efficient service accompanied by wonderful design and proximity to the best that Hamburg has to offer. The keyboard at the Business Centre was Swiss (I think) - optional "western" keyboard for English/Australian travellers would be practical.
Have stayed at this hotel for years and always there has been kind of easygoing atmosphere and everything works -
the location of the hotel nearby the city center/shopping area - the breakfast buffet
The hotel is really good. Breakfast - excellent! Room - comfortable. Separate toilete and bath in the room is rather strange detail.
Location, Internet does not work,stay 4 nights and managed to be connected 1 hour. Same was reported several times to the hotel's front desk.
Very good breakfast! No
Excellent sound insulation. The staff are courteous, the location is very good, the breakfast is ample and the beds are firm and therefore very comfortable. The TV selection is very limited and the quality of the reception is poor - or maybe it is just time to replace the sets. It would also be good if there were Internet access form iPads in the rooms as well.
Very good service, nice and helpful personell in reception helping us with the arrangement of day/evening activities such as visiting Blankenesee and the geart show Der Köning der Löwen :)Great breakfast. Honestly nothing more to expect.
The location; facilities and hotel staff No
I was very pleased that when we arrived the temporary bed and crib for the baby were already in place. A nice touch.
Location was fantastic.Breakfast quality and selection was exceptional.
Nice location - near the train station Piano bar with talented pianist Good buffet breakfast Inclusive public transportation ticket, first three days! Very, very, dated decor Separate areas of hotel, awkward Not good view from rooms in the back A bit of rudeness from staff a check-in
The breakfast, the room, the location, the free city transportation No
The hotel is brand new and is very well done. You cannot be the price and the café latte is fantastic. I fear that because of the great price, in a few months the hotel will be torn and tattered
new, tidy, good design, comfortable bed, liitle bit small for two but perfect for one Breakfast was ok, but not big choise. The problem is that it is too much people during th rush hours and it was not easy to find a place to seat, queues for coffee, etc
Excellent. Very new and clean. Good position. Rooms a little bit small. Caos during breakfast.
receptions so frindly and helpfull , decoration very nice loved it they cleaned my room without changing the bed sheets for 3 days same even the tawel just first day changed.need at least catel for hot water in the rooms.
the location is really good - cl;ose to the historical city center (10 minutes walk), to the Reeperban (10 minutes walk), to the Winter Dom (the same). the enarest underground station is very close. The room is not big but new, light and very comfortable.
veryu good location. good breakfast and value of money
Very good value and good location
Hotel has very convenient direct connection with airport by using S1 Bahn. City round tour stop as well as river tour are close to hotel. I will appreciate if breakfast will be included in room price.
The position near the water was great. nice friendly beer bar. Room was small for the price, and there was repairs being carried out
Staff in restaurant were very welcoming despite the fact we were delayed en route and only arrived as the restaurant was due to close. Wonderful dinner and extensive breakfast in dining room with wonderful view. Our booking was for a room in the historic part of the hotel. We were 'upgraded' to a newer separate part of the hotel which was in fact disappointing as it lacked any charm and the air conditioning was not very effective.
Good breakfast. Tasty food and great view from restaurant and bars. Smallest Carpaccio I’ve every time eat.
Nearnes to transportation . All of them, including interesting areas in the sourounding. At the begining It wass dificult to find the address, as It has no visible announcement. I came in walking from the Train station near by. and pass by with not notithing it. The internall access to the room wass measleading, both ways, to go to the room or to leave it, out of the building. They should be improved .
Pleasant historic hotel with new tower room if you prefer modern feel.Next to rail or metro link so can be at town hall sq in 10min.Also city circular tour bus and harbour cruise tour are 5 mins walk down some steep steps.Only 25euro taxi and 30min to airport.Can get train too. If you like to sleep with the window open then you will need the hotel supplied ear plugs! There is quite a bit of road rail harbour noise but that is the trade off for such a good location.The closed windows are triple glazed so it's quiet enough when closed.Would happily stay again.
It was very quiet with good heating (in a rainy, cold period). Free internet was an attraction though having to renew your ticket every 2 days was a bit annoying. And it was very convenient to transportation and the waterfront.
Nice location overlooking the harbour and its activities, convenient for S and U bahn and walks on waterfront and St. Pauli. Plesant quiet location and nice decor (semi maritime romantic). the room Captains class was very spacious and comfortable Coffee/tea in the room, or access to a less exclusive coffe shop.
Location. Breakfastbuffet no value for money.
The location is very convenient. The service was excellent. Room spacious modern and very clean
fabulous hotel with excellent and friendly staff
location, internet facility, service
top service and pampering. great spa facilities. middle of town. we'll be back.
Very good hotel, Staff excellent. Great bed !! There was no direct lift from the 4th floor,down to the wellness centre. We had to go though reception.
The sevice is wonderful. Before I checked in, they've already known my name. The first day I got there I had a cold so I asked if the kitchen could made a soup for me. They did and the next two days the waitress asked if I need to soup or not. And the location is in the center of Hamburg, main station nearby about 5 minutes walking, very convenient for shopping or traveling. There's only "one" computer provided for the business room guests in the public area. If they provide more, this hotel would be perfect.
great large and very comfortable rooms
perfect location, fantastic breakfast, well furnished rooms it was a little bit cold and I cannot managed it to make warmer ..
The hotel staff were exceptionally friendly and helpful. The food was excellent and the room was very tastefully decorated with an exquisite bath. no
Room was spacious, well equipped and clean Breakfast is reach and fresh Hotel wifi was good checking emails and that's about it. Continuously disconnecting with subpar speeds. While it was better on cable, it wasn't much better.
wonderful room and view; great breakfast no swimming pool or exercise opportunities
One of the best hotels I've ever visited. Top location, top rooms, top service. period. It's become my Hamburg's favourite.
The hotel staff were without exception extremely friendly, courteous and helpful. We thought that it was time that an investment was made in new beds.
The Staff was extremly nice!! During my stay it was extremly crowded because of a special event in the hotel. It is a pity that the bar is not -non smokeing-!
the location and the comfort the breakfast
I really enjoyed my stay there, location superbe, decor and service/staff excellent. apart from the fruit flies which seemed to invade my space every time I was at breafast or diner!!
consistent, excellent service despite changes in ownership over the years
This was my fourth stay at this fabulous hotel. The ambiance is superb, the attention of all members of the staff meticulous. I love this hotel and, if my age(80) and health allow, I may return next year.
I have known this hotel for more than 50 years. It has always been one of the world's finest hotels and remains so. It has great character, a wonderful location, extreme comfort and the best and most personal service to be found.
service of staff and quality of the hotel in general are excellent.
the staff were very friendly and the renovated rooms were nicely done but the building work meant it was not comfortable to stay in the hotel The renovation work meant it was noisy and dirty in the corridor areas. In the room there was a lot of plaster on the windowsill which had come down from the buidling work above. The phone did not work and the wireless connection was very slow.
great rooms construction, elevators are slow
Modern design rooms, reception & restaurant areas only 2 lifts out of 6 were in operation, noise from 8am to 8pm, general feeling of 'a hotel under reconstruction'.
We got a cheap rate through booking dot com and we thought it was quite luxurious for that price. The internet access did not work while we were there.
Perfect location in the beatiful and fun planten Om park and next to a train station that is only one stop from the central station. Can also easily walk downtown. The staff was friendly and helpful. Great value for money! The shower could have been cleaner
I like the GYM, suana & steam room, I can relax in the sauna after my exercise... cool Nothing, so far so good
The excellent treat of the hole staff and the confort are the best points of this hotel. The staff is wonderfull, helpfull and they solve us all our doubts and concerns. Very confortable beds and pillows, very nice decoration of bedrooms, quiet, nice views of the hole city, perfect shower. Near enough from city centre and shopping area with a short walk and next to all public transport. Taxis just at the front door all day. Everything was confortable and easy. As an example, they have got a couple of PCs with a direct acces on the main screen were you could print the boarding cards for your trip back. And its free! Really fantastic in all ways. Nothing at all.
It is the perfect Choice, very friendly staff, very clean rooms, a great location next to the botanical Gardens which also close to the city center, only 1 station away!!! It is Just perfect =)
I can’t believe that a hotel could keep receiving guests while they are doing a major renovation with loud, annoying noise, disturbing guests in the entire building. They have been doing this even on Saturday!
Amazing window view. Special in the Early Morning !
Sound proving of the rooms are very marginal.