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I thought the staff were very attentive, helpful, friendly - always smiling/genuine and professional. The atmosphere was welcoming and not at all pretentious. The breakfast was delicious and the wine selection at Kleines Jacob was impressive. The overall stay was extremely pleasant, and I would defiinitely go back. I would have liked it if the shuttle bus option was available throughout the day or at least all morning. Also the juice at breakfast should be freshly pressed for a hotel of this standard.
All staff were very friendly and helpful. Great German wines in the bar.
Hotel has an excellent location and wonderful staff very attentive to every detail. I travel about 160 days a year so I stay in hotels as much as I stay at home. This hotel is one of the nicest I stayed in. In the little restaurant they allowed smoking which can ruin a great dinner
The quiet neighbouring area.... This old hotel could have been a traditional place with 19C mood but the hotel owner seems to have renovated it into a luxruious and rich but souless place--in terms of the hotel's interior and the service of the staff. I feel like I am staying at any of 5-star hotels in downtown of a big metropolitan city like New York, Singapore, Tokyo or Seoul. No touch of Hamburg.
Superb service, super restaurant, good public transportation to city center, comfortable Way to room was unwieldy
Definitely an off-the-beaten-track, cosy and quaint haven of peace away from the bustling atmosphere of a modern and big city like Hamburg - hotel offerred to pick me up from the nearest train station
Good atmosphere The fact that some rooms are located in another building(s) across the streets.
The hotel is located along the Elbe river, in a quiet neighborhood outside the center, which we enjoyed very much as wanted to have a peaceful relaxing stay The deco, the friendliness of the staff, the atmosphere, value added services (arrangement for 'surprise' birthday cake, cleaning of the car windows overnight in garage, just to list a fewe) etc etc were just fantastic ...this is certainly a top quality hotel. We were looking forward to dining at their restaurant as they had good reviews. We tried to make a reservation upon arrival but were told that it was fully booked for the next two days. At the end, the waitlist had cleared and we had a dinner there but were not too impressed with the quality - and we thought 4.5 hours for 4 course dinner was a little too long. Surely there are people who enjoy long dinner but we thought they could consult the guests as 45min waiting time between the courses is rather unusual. Also, we was told that as the menu was hand written (which is nice), they needed to have 2 day priopr notice to prepare a 'lady's menu' which we thought was quite surprising for the restaurant of that reputation/price.
Excellent. It was four star and the price was 3 star but I believe that this was the hotel had just opened. I suspect that the price will increase.
Exterior design of building and interior design of rooms and communal parts. Breakfast buffet varied and plentiful.
everything was great
Water-tower location and design/decor. Location is hard to find (if driving, get detailed instructions) and a bit of a walk from the center.
Building, architecture, interiors, brunch, helpful and positive staff. Cocktails at the bar deserve to be better. Lighting there was poor.
every thing a very spesiel hotel
The restaurant was fantastic. Excellent food & service. breakfast was a bit expensive and free WIFI only available in lobby/bar.
Everything was good but the breakfast was excellent
They had blocked funds in my credit card for two weeks as guarantie of stay, and asked to pay final bill when leaving. In result I have to spend double price
Convenient and plenty of taxi availability to get around the city. Good breakfast buffet. Reasonable room service menu and not too expensive. Rooms ok but fairly standard. Needed to reconnect to wifi multiple times. Limited tv channel choice for English speaking visitors.
Beautiful Hotel combining "old" stones to modern/design furniture. Very clean, quite and staff very friendly. Great lounge bar and Restaurant is excellent. Location is ok as well, walking distance to centre +/- 20 min, but S-Bahn station just around the corner.
Pleasant staff and happy to help with any requests - particularly impressed by thier courteousness Memorable building and spectacular view of Elbe and river traffic
Staff were very attentive and friendly but not intrusive. Little comforts like fresh fruit and chocolates every day. Diffucult to work out where the reception was if you did not enter via the garage, Also it wasn't clear that the car park was part of the hotel complex.
Courteous and attentive staff. Very well appointed rooms and facilities. Spectacular view of the Elbe valley. Gourmet cuisine. Stellar location. The downside: The "wellness and spa" facilities listed in the hotel's description do NOTexist; there is no sauna/steam bath, etc., only beauty treatments/massages are offered. For me, this is not a spa/wellness center where guests can relax. Guests do not stay in the spectacular Wilhelminian main building, but rather in a contemporary guest house built in recent times from which there is no view of the Elbe.
Very quiet and comfortable, great location and good restaurant
Cool design, nice ambiance, very spacious, attentive, polite and discreet service, great restaurant, easy access to airport. The heat! In the summer the hotel gets very hot and it is not comfortable o sleep. I do not like air conditioning as it is usually noisy however i think you need to do something about the temperature in the hotel. I have friends who will not stay at the Gaswerk only bocause it gets too hot, otherwise they like the place.
The room was not the booked room. All personnel rather unfriendly and unwilling to help. Motel atmosphere in parts almost prison-like. Rooms missing any warmth or eye for details. Overall disappointing and not living up to what the pictures promise.
Walking distance to parks and to the city center and to the river Elbe. Good design. Hotel staff during the breakfast (which is a fantastic buffet) is not up to the standard the hotel does represent
I enjoyed everything. Staff works perfectly, breakfast is absolutely full, big size of the rooms. Quiet district around and easy road to city center, main shopping streets. If you want to be in the center this hotel is not yours for these purposes.
The style and the good staff the price
Size and design of the room, the restaurant There is no gym in the hotel. You need to pay 15 eur to be able to use nearby gym (I think this should be included in the room rate).
Great ambiance and very friendly people.
The friendlyness and service of the people. For us, with two kids, it has been great staying. Nevertheless there is no indoor swimmingpool and no playground in the hotel... The rooms were a bit dry (because of the clima?)...
excellent design slightly out of the way from the city center
the large room and the special decoration no swimming pool
The staff was really nice and frinedly!!! Location is ok but for somebody who wants to be close to the center (Jungfernstieg etc.) there are probably better options in the city center
Helpful staff and chic design of hotel rooms and lobby area.
Keen and friendly young staff. Food of good quality and value (excellent Caesar salad; good breakfast). Stylish modern design. Huge room. Nice bar. Free internet access. Enjoyed staying there. Location is in a rather run-down area away from city centre (which helps to keep the price down, but wouldn't suit everyone. Fitness room poorly equipped for a hotel of this quality: didn't even have a treadmill. Bathrooms well furnished, but the showers were unusually cramped.
Personal reception, great rooms and shower, good breakfast noise of the elavator in the room.
nice, spacious and clean hotel room & bathroom, quiet, very friendly personnel further away from city center as expected
I'm a frequent traveller (in average 1-2 night per week in a hotel), but unfortunately HH Boston is a rare example of excellence in the hotel world. From arrival til departure only the best possible service, food, room. And that without costing one arm and a leg... I can't await to get back soon ! There was absolutely no such thing !
design, new hotel, bar, wireless facilities location not optimal
The facilities are very nice and the rooms are large. The housekeeping was not great. They sometimes would forget to bring towels.
Excellent rooms and good value for money, in particular the hotel service and staff were excellent and could not be faulted.
I only like thr cofee machine
since years I enjoy to stay here for some days the weather :-))))
Spacious Room, modern elements Water in tub was difficult to manage. Either too hot or too warm.
The location and spaciousness of the rooms. It also has a very good deli below, which being an apartment was useful.. It could use more instructions/ comments etc in English.
The design of the hotel and the proximity to the Harbour in Hamburg No staff to help, no cleaning daily, really noisy cobblestones in the streat outside (cars sounded like trucks - all night long)
The situation; rooms nicely furnished No air conditioning, and very noisy street in the night, so it was not possible to sleep with open windows. Receptionist was not on duty as advertised, very poor assistance from her part and rude response to our remarks.
Breathtaking view on the harbour, at least if you are lucky enough to have a room at the front side.
The room and the view from the room was great. no breakfast - but in the end no problem
Spacious and modern apartments.
Suggest that when the pay view botton i entered on the remote control then the room number has to be entered before the channel will be shown.
room is very clean internet is not convenient
room was clean breakfast was not included in price - in the US it would have been. I had to pay to use internet - again, in the US this is free. The room was facing a loud street and the temp. in room was too warm but could not be fixed - so I opened window but then it was too loud from street noise.
the big bed, the toilet was good, but we didn't stay verry long at the hotel the cleaning woman, the man who came in my room at 8'o clock in the morning and wake me up
good service, nice restaurant
Rooms comfortable and clean, restaurant good and easy bus trip to city centre. Most important ample car parking.
Location The air did not work.
Silence and quietness
evrything was perfect
very nice, clean and stylish hotel. room ar confortable and good size, staff helpful
parking space, public transport, sauna facilities
the personel small bed
Excellent, big breakfast Spacious room Friendly staff
staff wasn't all that friendly or helpful. wireless internet access was ridiculously expensive as was breakfast
The swimmingpool and resturante Stains on the carpet
nice sauna pool, open until late, which was very convenient. room and hallway was a little worn, not really at Novotel very high standards; hallways need refurnishing
Convenient for where we needed to go, welcoming entrance hall, decent dinner and excellent breakfast buffet, surprisingly quiet rooms
Location and Noise from main road
Staff Its litle bit far from downtow....
Breakfast was very good and rich. The maids were too noisy.
Very clean. People at reception where very polite and breakfast was good. The free travel card is a strong plus None real bad points really. It's a business hotel so it lacks a bit of personality. However, I was travelling with work
It was well located and there is free public transport on the underground with your room card. The first night we were provided with 3 double rooms having requested 3 twin rooms, which we were moved to the second day. Also breakfast is not included in the price but you are given breakfast vouchers with your room key at check in and are charged for breakfast whether you have it or not. Staff were very unhelpful when we were checking out and laughed at us when we questioned this.
It s not possible to secure motorbikes Parking only for cars
Ease of location Bistro food poor choice. Quality of bed quilt and pollows absolute rubbish.
it was clean, near the train station, friendly staff.
We booked "smoking room" by internet but we was told to stay "non-smoking room".
Great location nex to Altona staion. Nice quiet modern hotel. Make sure you get a breakfast voucher if you have paid in advance . Otherwise they will try to make you pay again......!!
Hotel is centrally located in Altona and close to train station Internet rate quoted price excluding breakfast, but breakfast charged at full rate if taken or not
24 Hour bar where one could relax
Free public transport card, proximiy subway Standard room: plastic bathroom, fixed standard furniture
Helpful english-speaking personell, nice cosy rooms. Hotel is worth it's fares. Breakfast is rather messy. Tiny free-of-charge parking along the street.
Excellent room- very big, clean, warm, nice design, comfort, quiet . Nice hotel staff, helpful. Good location. Great value for money! Absolutely recommend no hair dryer
Big, clean and new rooms. Close to public transportation. Nothing
Very good relation price/quality practical, clean and sufficient spacious rooms Bathroom supplies (towell, hair dryer, ...)to be asked seperately
The hotel was clean and well located.The staff was very friendly.The room big and comfortable The elevator in the hall take a while to come. Only two towels were provided and for a couple are not enough. Even if we don´t have much to complain about noisy neighbours we would like to suggest the hotel to keep young guests in the lower floors and couples and families in the upper floors.MAKE Sure to put the "do not disturb" sign outside the door otherwise the housekeeper tries to get in every 5 minutes
big rooms, helpfull staff, parking (not for free but secure and next to the hotel), good location close to the tube station. the first room they gave us was not ready at 16:00, when we arrived, and the second room was not very clean. Check in time is 15:00 and check out time is 10:00, if you want to keep the room longer you have to pay 5 euro per person.
quite clean, free parking and very cheap Note this is a hostel! not really clear in description but very much unsuitable for business travellers! Could be more clearly diplayed! Only kids running around
Good clean rooms and value for money No
The room was spacious and clean. There was a Guest kitchen where you could prepare simple meals, a microwave and also a refrigerator.
The room was very clean and a great size for a family of 5. Staff was extremely helpful with directions and advice. This worked great for us.
Good vibe ; Very friendly staff, very helpfull with the children; Nice big rooms; Enjoyable place
design, furnitures used, restaurant was definitely not like typical hotel-restaurant, but a very nice & cosy one.
Great hotel, large room. Plenty of space for a family with 3 young children (4,3,1).
The room design and the food (dinner). The food was excellent and the reception staff were very helpfull. I think that breakfast is a bit pricey
Great modern design hotel without spending a fortune. Lovely helpful staff and nice clean room with great bathrom. Not right in the centre but an easy taxi ride in so not problem getting around from there. Lots of parking, overall a great hotel.
In a business area but close to enterntainement areas (with public transport, s-bahn). A bit impersonal, design can look cheap sometimes.
Room was comfortable, large, stylish. Free internet was very nice. Free wifi would be good (the internet connection is wired).
Freundliches Personal, der Preis ist in Ordnung, angenehmes Zimmer die Bettdecken waren leider ziemlich schlecht und führten zu Schwitzanfällen.
The Style - cool and Funky Limited amenities - TV simple, no HI FI, few treats
close to public transportation
The room was very nice, functional, quiet and clean. The free wireless access to internet was an important asset. The breakfast was of good quality. The receptionist was not overbearing friendly and not very well informed about restaurants and other facilities near to the hotel.
Friendlyness of the hotel staff, rooms are huge! Location could be better!
Relatively small hotel with friendly staff. Good location
Friendly personnel, nice clean large room (for 3), good and reasonably quiet environment. Breakfast OK. Nothing exceptionel, nothing not good. Can be recommended
Good facilities & excellent breakfast No British TV channels
Big and very clean rooms; Very good location for business trips; Very polite staff Some persons of the staff do not speak english
Good location and friendly, helpful staff
Nice to be in a non smoking Hotel- Good location close to subway station called Sternshanze. Internet was perfet using my computer.
Very nice breakfast I booked a room that slept 3 and got a room that slept 2 & I was charged for on site parking but not advised that it was an extra cost
Excellent and very clean, all new rooms. A delightfull stay. Recommend to all.
Nice place. Breakfest opens only at 8.00. Not suitable for business.
Location- short walking distance to Hamburg Messe, a lot of bars and restaurants in the vicinity, clean and well designed rooms.
the electric blinds making room so dark when sleeping. nothing to comment on
A mervellous hotel and very very comfy. We have reserved apartment Eppendorf, extremely nice and comfortable. All the necessary facilities are handy.
sereen area,great rooftop view for breakfast with nice food
It was a 10 minute walk from the S-bahn station (which was 2 stops away from the central station). The staff was extremely helpful and friendly. There is no elevator, so you have to be fit enough or have light enough luggage to manage up 2-3 flights of stairs.
Friendly staff; good location for St Pauli district of Hamburg; lots of restaurants in the vicinity.
area was nice. quiet retreat in a busy district. breakfast starts not before 8am - quite late if you are on a business trip
A private Hotel/B&B with a personal touch. Great design rooms and appartments, all well planned and thought through. Great location for a city break, Hamburg's young and urban neighbourhoods around the corner. L-O-V-E-L-Y Rooms are on the small side, though not too much so. Breakfast is on the 5th floor, and although the terrace is great, it is way up w/out an elevator. Watch out with toddlers or much bagagge, try to get a room uin the 1st floor.
Very nice clean, comfortable rooms. The hotel building is quite different from your regular chain hotel. The bars in the hallways with tea, coffee, water and fruit are perfect. A nice touch! The breakfast is good. The location is a bit remote if you target Hamburg downtown.
Beautiful guest house, near park and Elb shores (green surroundings). The room's furniture is minimal but design and neat. The free coffee machine and the service are definitive plus. It is a pity that the walls of the rooms didn't beneficiate of a correct soundproofing at renovation. You almost don't hear a thing from the street in this quiet neighbourhood, but, unfortunately, you do hear the tv sets, cellphones tones and other bathroom noises from the room next door.
Friendly, clean, good breakfast. Curtains were white and room was bright 6:30 am (to early). We were charged extra for children on check out, even thought we booked a family room for 2 children and 2 adults.
Having a space to assemble our tandem. We left by taxi at 0445 and someone made us a nice bag lunch.
clean and modern rooms too small. hotel far from everything.price too high for minimal concept.
I liked the very clean design. The supply of dishes, cutlery etc. in our family room were not replenished after we used them. As well the convenience articles in the bathroom. The coffee machine in the lounge was not working. The choices at the breakfast buffet were limited and the same every morning.
Location in a quiet neighbourhood. Very clean. Staff was very friendly and helpful. Close to public transport. no dislikes.
It is in a residential neighborhood outside of the city. It was an extremely quiet and restful place to stay.
Clean, friendly staff, very good breakfast. Nice touch with the lounges with free coffee, tea and fruits. Free parking, This was a good hotel for me as I needed to be in this area for work. I would not choose it however if I were visiting the city itself. It is a bit out of the way.
no elevator, no restaurant
a very nice and clear hotel
You get what you pay for. It has air conditioning and parking is free but in a dirt lot. Its not near any spectacular sites so a car is needed. Taxis do come by often. The hotel staff was not helpful and very rude. If you speak English expect to wait about 15 minutes for an English speaking employee.
clean comfortable and very good value, efficiently run. hotel seems to have stopped storing luggage for guests after our request to do so; this would be a potential problem for future trips
Easy access to city centre . Free car park .Clean and modern rooms.
Very comfortable and clean room. Could stay there for a long time, which tells me a lot. There is a kitchenette, but the equipment like waterboiler etc has to be leased.
Very comfortable None
The room was clean, but small. The reception area was very clean and a nice environment. Location is a little ride to the Altstadt on the bus, but easy to get to. The room smelled heavily like cleaning products when coming in. That took a while to air out. The staff was a little snobby, but eventually helped with what we needed.
Very good service,, value for money, nice brakefast,close to the city centre, hot water/tea cattle should be provided in rooms...
I did not like it at all. The rom was very noisy at night from road traffic. I complained about the sink in my room which was blocked for the first day. I asked to receive a partial refund and the staff said they would speak to the manager and the next day they said he was away. I have been travelling since and have not had time to call my credit card company to cancel the transaction. If they want to raise the price by 50% due to an exhibition they can provide a rebate when they do not provide a good service!!! If not they will not get paid.
nice hotel and nice staff, i like it.