The checkin was really smooth and my requests on booking had been noted. I got the ideal room and was generally very impressed with the staff and the knowledge of the area. One of the concierges was a lot more polite and knowlegeable than the other but overall the staff were fantastic Once we got them trained as to what toast was and that it should be cooked on both sides and that eggs sunnyside up meant they should be soft it was great!!!!!!
Great location, nice facilities such as a well equipped SPA and wellness area.
very confortable hotel and very well located, close to the center and shopping area but very quite there were many events ( conferences) into the hotel, so sometimes was difficult to reach the reception because the hotel lobby was used as meeting point for participants
Very friendly, especially the cleaning lady (Amina), she helped with the extra needs for our infants The SPA was officially closed, yet they took us but the conditions were very bad and unacceptable (noisy, humid). however, they did not change us when we showed our disappointment.
The brasserie serving lobster and the cocktail bar.
Good location and excellent amenities Restaurant and bar prices are expensive in the hotel.
Very clean rooms, spacious and with good beds.
I liked the atmosphere and the hotel staff The beds are hard like beton and we felt really uncomfortable whensleeping
Fitness facilities, restaurants Cigarette smoke in lounge area.
Location, Beatiful wellness centre, nice lobby, good facilities, friendly staff
Beautiful new hotel, close to the motorway but still quiet. Nice atmosphere, good food. Personnell was very helpful, even had a printed 8 km route for jogging in park area, which was highly appreciated. Price level a bit on the high side. Eur 15 for breakfast is over the top.
Very nice design, ethnic furnitures (Afrika or Asia), only 100m from the U-Bahn, located in a very quiet quarter in front of the zoo, kind staff not very close to the main sightseeings (15min underground from Jungfernstieg), but I have appreciated nevertheless the position
Welcoming and very helpful staff. The rooms were well appointed and the country theme was a bit of fun. Had lunch in the hotel which was very good if a little expensive.
The Internet is blocked in some way that keeps me from being able to access my Outlook connection to my Exchange Server. This is toally unacceptable and I will not stay at this hotel until they remove this block and I advise all others who need a properly functioning Internet to also not stay at this hotel. My guess is that they have blocked the port on their server from accepting HTTPS connections. This was done by some complete IT idiot who simply wants to anger the hotel customers.
Excellent value for money. Brand new hotel at very acceptable pricing. Nicely decorated, good facilities, quiet area of a busy city. Restaurant is of good standard, not too expensive. Hopefully, the hotel can keep up the good standard. Nothing
Good all-in hotel! Complete hotel.
The african themed room was very spacious and clean and the bathroomwas very big, good all round Had to park on road
Everyone was pleasant and professional. No problems at all. Lovely hotel for business or a holiday.
New, clean, quiet and well designed hotel close to the U-Bahn. Enthusiastic and competent staff.
Nice location, near the zoo and aquarium. Interesting, if somewhat unusual, zoo-themed decor. A/C tripartite regulation could have been better.
kindness of staff you could not vote the room qualitiy (africa or asia)
It was clean and was tidy with easy access to both the airport and down town There are no "smoking rooms"
Location was very good. 15 minutes to the airport and very close to the motorway. They also provide free transport to and from the airport.
the convience and the value for money
For 89€ the room was maybe the best value for money I have experienced in years (maybe I was upgraded without knowing so)! Quite large room with sofa, a massive and comfortable bed and for a hotel room it had a large television set. Furthermore the room had a brand new bathroom with bathtub - the sink was leaking a little bit though.
The location ,service and the front desk staff especially Alina (forgot her name) to good with very customer. based on the experience, the hotel stay was execellent and will definetly come back in near future
outdoor dining area; size of the room and bathroom
Clean, cozy, comfortable. Very expensive breakfast
Easy to find and close to the airport The hotel sign at the road make it dangerous and difficult to see cars coming from the left. We almost hit a car.
the service in the restaurant. i had to wait 45 minutes for the waitress to take my plates. in this time i did not have a drink and she served drinks to everyone else in there except for me
very nice clean room, good breakfast buffet at great value a very small remark : it might be nice to be able to get some food after 10 pm
Free internet Das Smolka is not at standard of 4 star hotel. It should be rated 2 or 3 stars.
Friendliness of staff and their willingness to meet with guest requests. Location of hotel is excellent for access to public transit. The pillow on the bed.
Small hotel athmosphere,location in beatiful part of city Some rooms require rfurbishment
The staff were extremely friendly and helpful. The room was light and airy and quiet. I thought the furniture in the room was a bit poor. It was maybe 20 years old and in need of replacing,,,,
Nice room, enough space, very clean, excellent daily service. Private parking available (very important, having seen the difficulty to park in Hamburg) My room's position at the top of the main staircase made it a little bit noisy in the evening.
The room was surprisingly elegant. I enjoyed the location on a tree lined street one block from a U-Bahn stop.
Excellent hotel. Very nice and helpfull staff. New big rooms and good beds.
Friendly service, spacious single rooms, classic old-school hotel - no 'design-hotel' pretentious, located in nice area of Hamburg
free internet limited dinner menu
The hotel is located in one of Hamburgs most charming districts offering nice individual shops, cafes and restaurants close by. Also the city center is easily accessible by public transport.
room was clean and no noise at night Hotel employes were unexperienced and very unfirendly and the breakfast was very dissapointing
Clean, nice interior No free wireless internet
Although not in the centre of town, the hotel was located in a pleasant area near several parks and was in walking distance of most things. It was also very well connected and took just over 20 minutes to get to/from the airport on public transport. The staff were pleasant and the rooms were good. Our room was possibly the smokiest 'non-smoking' room I have ever stayed in. In fact, the smell of smoke hit my nose the moment I walked out of the lift so it could have been a problem with the whole floor (5th).
Your staff is excellent. Thank you very much Nothing
The rooms are newly furnished and look fantastic. The car parking facilities are excellent as is the breakfast. My only complaint would be the pillows, far too thin and soft
Good sized rooms, clean and quiet (although on a main road, the double glazing was effective). Short walk to various U-Bahn stations.
Attention was very good at lobby and the restaurant ( although a bit expensive) An exercise room would be great
Clean, bright and suprisingly modern hotel within easy reach of groundtransport and Hamburg
The beds were very comfortable and everything was in order.
it was close to University of Hamburg and Congress Center, rooms were good and clean,beds confortable receptionists were friendly. The only thing I didn't like, my room only has a cable internet there were no wireless internet in some room one was mine which is not good, because I was have ipad and can not connect from wired one
I booked a double room which was big enough, considering the affordable fee. The breakfast was not included, but anyway the fee was very reasonable.
It was good hotel for this money in the Hamburg Ingen ventilation in the room.
the town - I love Hamburg!!! It could be cleaner but was okay
Clean, convenient, but not cheap.
Location, close to metro and city center The bed was good Ok for a short city trip to Hamburg Friendly staff Very loud at the street side No airconditioninig, gets hot in the room There was construction work on several floors, starting from early morning, even on Sunday, creating a lot of noise
Very friendly staff No free WIFI
The staff was helpful. The free wifi on the lobby was for only 30 minutes but they provide you additional bouchers if needed.
Good breakfast, comfortable bed, plenty of parking, just opposite public metro and walking distance to Hamburg Messe. They have a lie-in service on Sunday which means later check-out. Although my reservation said no smoking, my first night was in a room that clearly had been a smokers' paradise. They changed it the next day.
Reasonably sized room. Beds were not in very good condition. Pillows were too soft and there were no additional pillows available. There was a renovation going on in some floors, and thus there was some mild drilling noises etc. in the morning.
Efficient Internet access not free. relatively expensive, breakfast not free
The hotel has a small sauna, which was appreciated as is gives some time to relax. I restaurant area of the hotel is very small and not nice. It does not look very attractive, why you just eat and go away fast. The same for the bar.
Stayed just one night but clean, comfy, location was great for the Hamburg Arena stadium - just a short taxi - and not far from town either.
comfort & cleanliness
The Location of the Hotel in relation to my business.
best location for reason of visit, very well spoken english by reception staff, clean and very comfortable room probably slightly expensive for overall accommodation
Staff were excellent very friendly and efficient Restaurant advertised as being open from 0630 - 2200 but was only open for specific times within this schedule.
Convenient location for both city centre (reasonable taxi fare) and Hamburg Arena (within walking distance-about 20 minutes). Pleasant area with fast food outlets nearby.
Its location was ideal for us, as our family live nearby. We could also imagine that it would be a good base for anyone wanting to visit Hamburg and not pay top price. No, we were very happy
All was OK. I liked welcom at the reception and also that there was possibility to make a cup of coffe/the at the room. All was clean and I slept very good. No.
The room was large and well kept.New, fresh bathroom. Balcony. Located in a quiet area yet within walking distance of all of the main sites.Nice television.Large, comfortable bed. High ceilings.
Very well situated hotel with easy, comfortable atmosphere.
Close to the Bahnhof
My single room had a larger king single, and while room was small, by European room sizes it was more than adequate and comfortable. Staff speak good English. Room was cleaned to a high standard each day. Good selection of quality food for breakfast. Handy to Dammtor station with very regular trains to Hauptbanhof. Quiet street. Got somewhat warm at night - but kept windows open to keep temperature comfortable
The hotel is very central being at the same located in a quiet street, so one gets the best of both worlds. The employees are extremely helpful and nice. All in all, and considering it's a 3 star hotel, it is trully worth the stay.
We had a very quite room! The staff was friendly. No
It was very close to the conference centre where we had our meetings. It was part of a bigger complex which wasn't very atmospheric.
Modern bathroom, excellent breakfast, perfect coffee (traditionally roasted, thus your stomac enjoys it also!), central location yet quiet street in nice area No negative remarks whatsoever.
A fantastic and very friendly hotel, in walking distance to Hamburgs city centre. It is a hotel with atmosphere and character and a beautiful alternative to the big chains.
The hotel is one of the best I have tried this year, with a beautiful and characteristic style, located at 5 minutes from the Alster. Very nice and gentle staff. Good breakfast. It's hard to find something bad about this hotel.
It was a very nice experience, and I loved the atmosphere, hospitality and beautiful area. Everything was great.
The staff was very welcoming and helpful. The hotel was extrememly warm and comfortable. Within close walk to the u-bahn and bus stop.
The spacious room, nice arcitecture of the building, good quality breakfast staff not extremely warm even though available to help. In the description of the hotel they advertise tennis table that was not available on the spot. Breakfast not served in the garden as advertised. Breakfast room very formal. Not suitable for young children.
Nice quiet area, but close to city center and recreational area and with ok public transport.
Nice staff,quiet room, close to Alster,great breakfast,close to city
nice house no
The atmosphere is very pleasant and the staff is very helpful.
its central location no
Great location near Dammtor Hbf, the CCH and the center of the city. The room was very clean and big. The hotel is quite nice for a *** hotel in the city.
The scene around the hotel was nice, the place was central but quiet. The breakfast was perfect and the staff was very kind and helpful.
Large room with wooden floor, suffiently quiet and nice view,location convention to the university and train station,perfect for short easy stay bathroom could be a bit small for two people staying there
The spaciousness and the two-sided view. The friendly staff. The tiny bathroom
Hotel is nice and cozy. Big room, big windows. Nicely decorated. Extra services are too expensive. 1 hour internet costs 7 eur. Phone calls (within Germany) very expensive.
Very central,nice surroundings,good rooms A bit loud in the morning (street)
The walls of the rooms were thin and the noise of the TV in the next room was often disturbing. The staff were very friendly and helpful but not all spoke English.
Good location, close to the airport, restaurants and the conference center. Clean and confortable with view on the park. The breakfast was not so exciting; no fresh fruits and the coffee was not very good. The TV was not working properly.
Very big room, nicely furnished and quiet!
no internal access to hotel from garage. no loading and unloading of baggage infront of hotel (too many cars parked). no a/c in rooms.
Hotel Vorbach is quirky but nice - very friendly, helpful staff and situated in a quiet, residential part of town within 15 mins walking distance of shops and town centre.
I think it is sightly expensive for a 3 star hotel in Hamburg. E.g. Breakfast could be included the price.
Fixed 12 euro breakfast Bath, but no shower in room
Nice and quiet location, very clean, spacious room. We booked a standard double room but got nice apartments with a kitchen. Better than we could expect!!! Free car parking just round the corner.
The location. Nice quiet area at walkable distance from the center. Internet costs a fee of 15 euro per night. Draught beer was not very good (warm). No dining facilities
The staff is extremely friendly and welcoming. You must have an excellent HRM department.
The room was very clean, bed comfortable, there was enough space. The breakfast buffet looked very nice and good selection of bread was served.
Staff was very friendly and helpful. The location was good. Nearby resaurants were great. The rooms were comfortable. I am glad they were not such modern design with no character.
Good location . within easy walking distance of centre, relatively quiet from traffic noise Room was spartanic. No comfortable armchair to sit in
A nice small hotel with personal service.
Location in the center of Hamburg
Convenient location, quiet room, good breakfast. The room was large enough for comfort. I found the mattress on the bed a bit hard.
The room lookes like a prison cell. All in all it is a very odd hotel.
The hotel is well located - walking distance to buses, trams, trains, underground, food places, very walkable! It's beautiful clean and has parking outside (look out for the disabled zone - we didn't and got towed). Lot's of amazing history on the doorstep - just ask! Perhaps a bit pricy - but was lovely room!
Cleanliness, comfort. No. I liked the hotel very much.
proximity to our meetingplace No ramp to pull the bags up. There were about 10 stairs before you got to the lift.
It was ok. Hotel staff were friendly. Breakfast was a bit too expensive considering what you got to eat (very basic breakfast/ 9€). Nice neighbourhood so we felt safe at Fresena. We paid 110€ per night for twin room, but I think it was that expensive because of the high season.
Small and cosy. Very silent and nice surroundings There was no internet in the rooms, although it is said on the description that wireless internet is in the entire hotel:(
The Hotel staff were extremely helpful and spoke very good english. The location was very good - in a nice quiet area where we (myself and 12 year old daughter) felt completely safe walking in the evening. We didn't use public transport during our stay as we found the main attractions (Christmas markets) were about a 10-15 minute walk away. The room was very clean and nicely decorated and had everything we required. The breakfast buffet was well worth having - well presented and plenty of choice. There is nothing bad I could say about the hotel
Great staff, nice atmosphere in this hotel if you like an older, boutique hotel rather than something modern. Good location. Would have liked phone in room, although the manager did let me use the reception phone and did not charge for my calls.
Friendly Staff, good location and cavernous rooms meant it was the best hotel I had booked using this system. I would definitely use this hotel again.
They had a great staff and great lofty rooms. Also close to the Conference Center.
Rooms and close proximity to city centre Only German television available
Nice german style 19th century building, high sealing and huge room. Definetely not a business hotel. Check-in after 2200 has to be announced and the room key yo be picked from a nearby location.
The rooms look nice and the facilities are alright. The personel is really helpfull. Moreover, the location of the hotel could not be better if you want to go to Hamburg for a citytrip or for business. The room was a bit dusty and although the breakfast was nice, it was simply too expensive. It was also a pitty that there were only German channels on the television. This was, however, partly compensated by the free wifi.
Clean and comfortable. Staff helpful in letting us check in early. Lovely high ceilings, decorative tilework and wooden floors. There was no phone in the room.
Very friendly and helpful staff who spoke excellent English. Huge Victorian style rooms in this traditional old building. Very comfortable beds. There is free tea and coffee available in the lounge area with some space to work also with free wireless internet. Would be great location for a weekend in Hamburg just a few minutes walk from the City and the Central Station. Would definately recommend this hotel for business or leasure. If you have a car, the parking is on street. No problem after business hours but hard work to find a space during the day.
The rooms were large and the hotel had a good ambience Reception is only open 7-22h so no staff there at night
location is good, 20 min. walking to university, 5 min to tram station dammtor, breakfast is very good, everyone can find something according to his/her taste, there is no noise from outside (unless some kind of reconstruction is talking place) prise is a bit high for the so small single room, walls are a bit tiny and the noise from other rooms/corridor can be heard, no heating in the bathroom which can be a problem during the winter
- 77 Euro is too much for the small room, I request a smoking room but couldn't get it.
Handy location ,rooms clean & staff friendly. the insulation of the walls is insufficient, Room has no mirror for makeup or fridge.
Personal attitude, kindiness -
placement of hotel lift closed at 22.00
Friendly staff, ok breakfast, ok location. Very old looking, room was very small and old looking. Weather was hot when staying but no air conditioning in room.
Very friendly and helpful staff. Free parking - and easy to find. Near the Opera, which was the purpose of our stay.
pleasant furniture, ambience.
friendly and helpful staff, good breakfast
Location, public transport connections, style of the old house. A part of the rooms were renovated, ours not - some might find that it has "old-fashioned charm" but for us it was just worn-out. No shower curtain. Very poor sound isolation inside the building (you could hear everything going on in the corridor) but good from the outside.
The staff was very friendly and the location was excellent.
Simple, but comfortable room Traffic noise of the large roads rather far away
The very close distance from the Hamburg Convention Center.
Staff were excellent. Breakfast was good. Location was good, 5 min walk to shops/train. Hotel was very quiet and had no bar.
The rooms were clean and of a good size with everything you would need for a stay. The location is good (5 min walk from train station) and was situated in a quiet part of town. Excellent.
The hotel is located in very nice city district (close to Eppendorf and all that stuff :)) and is not far away from U-bahn (subway) station directly leads to the central railway station. The hotel offers light, spacious rooms with various facilities including stove, tableware, coffee maker and kettle and so on. Water heating works in a bit funny way.
Comfortable bed, room clean, good bathroom facilities, helpful staff in the reception office, location good for access to the city centre on public transport A proper desk for anyone wishing to work would be good, or put a power socket near the main table (for computer use). No tlephone in the room.
Only basic needs were available .
The staff, who was very friendly, came herself with the idea to order tickets to Miniatur Wonderland through the internet, so we didn't have to wait in line such a long time at the place itself. She even printed out the order. The hotel was quiet and pleasant; we had a room at the backside where no trafic noise could be heard. Because we had ordered an extra bed in the double room, the floorspace which was left was very littl; had expected the room to be a bit larger.
It includes two single beds, a nice small kitchen, and a bathroom. It's a nice place for a small family. Definitely recommendable.
Good staff, clean, nice apartment Wi-fi network unusable (but fixed in 3 days), a bit far from the city center (but well-connected by bus)
Large apartment and the wonderful bathtub even though I didn't get a chance to use it. A bit loud from the cars on the street
The apartment was huge, all the rooms were clean and well decorated with some very nice touches. Great for a family or a group of friends, the kitchen was well stocked with coffee and tea which we considered very generous and is of the size that you would expect to find in a rented apartment rather than a holiday let. I have to say we were a lot more than pleasantly surprised. Be aware if you arrive on a Sunday, after a certain time, you will have to phone the person running the hotel to get your keys.
the apptmnt was great value for money all the staff were very friendly and helpfull a good location as well
The spacious rooms. I travelled with my baby daughter so we had plenty of space. I liked the buffet breakfast and friendly staff. The location was excellent near the Tier Park and U Bahn. No kettle, tea cups etc. Would have liked a bath tub. Sofas too hard and no cushions - had to use the one in the bedroom.
helpful staff. big room. close to U-bahn station. some facilities look like a hospital.
Liked apartment style rooms - great for a longer stay to have a separate living area and small kitchen. Good breakfast buffet Also great facilities such as swimming pool, although did not get to use on this visit.
The building arhitecture with large spaces and the music that was playing in the holways.
Friendly, helpful staff. Large, clean rooms. Substantial buffet breakfast. Very near the underground. I got more than I expected.
Spacious and compact apartment style rooms were great! Breakfast was excellent. Waitressing staff were particularly nice and child friendly Would have loved if there had been a computer terminal to access the internet as didn't bring my laptop. Also didn't like the fact that the kitchenette in our room didn't have basic kettle or cutlery or delf as standard
Noisy! The hostel is one floor in a residential building. Party til 4 am. when I was there, and they keept on for another hour after I asked them to be quiet.
It was in a very good location - close enough to town I could walk there, and very convenient for the conference I was attending at the university. It had a very good internet connection. A bit noisy at times. It doesn't have a lift and it doesn't warn you towels are not provided.
Huge and comfortable bedroom (though a bit noisy). Easy kitchen access. Clean and big bath/shower/toilets. Very near the train station. Lots of nearby restaurants. I wonder if the bath/shower/toilets would be adequate if more people were staying there. When I arrived, there was no one at the hotel so I had to call a number posted on the door. Someone came right away, so it wasn't a problem, but if I hadn't had a mobile that I could use in Germany, it would have been tricky.
Due to a big international fair, most of the hotels at Hamburg were fully booked when I had to plan this travel... Luckily, this hostel had still free rooms. I must tell that I was expecting worse but actually, it was a pretty good stay, reminding me my student years.
Really bad personal!