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Good location and excellent amenities Restaurant and bar prices are expensive in the hotel.
Great location, nice facilities such as a well equipped SPA and wellness area.
I liked the atmosphere and the hotel staff The beds are hard like beton and we felt really uncomfortable whensleeping
The checkin was really smooth and my requests on booking had been noted. I got the ideal room and was generally very impressed with the staff and the knowledge of the area. One of the concierges was a lot more polite and knowlegeable than the other but overall the staff were fantastic Once we got them trained as to what toast was and that it should be cooked on both sides and that eggs sunnyside up meant they should be soft it was great!!!!!!
Fitness facilities, restaurants Cigarette smoke in lounge area.
Very friendly, especially the cleaning lady (Amina), she helped with the extra needs for our infants The SPA was officially closed, yet they took us but the conditions were very bad and unacceptable (noisy, humid). however, they did not change us when we showed our disappointment.
The brasserie serving lobster and the cocktail bar.
Location, Beatiful wellness centre, nice lobby, good facilities, friendly staff
very confortable hotel and very well located, close to the center and shopping area but very quite there were many events ( conferences) into the hotel, so sometimes was difficult to reach the reception because the hotel lobby was used as meeting point for participants
Very clean rooms, spacious and with good beds.
Freindly and helpful staff.
the staff were couteous and excellent none
The modern design of the hotel. There are many. First, the rooms are way too small, the shower door is so small that water splashes onto the floor.To quote the modern design masters, "form does not follow functions". The hotel and staff are too strict. They advertise free wifi internet, but the staff are too strict on how and where you can use it. They want to charge for every little things that make it too annoying. A lot of the guests are foreign visitors, so this can especially feel like BAD customer service to those of us that are accustom to good service in the hospitality industry.
I liked the modern, simple room design. Also liked the lounge area and terrace. Staff were friendly and helpful at all times, even when busy Bearing in mind the 'out-of-town' location, I think the lack of restaurant facilities either in the hotel or very near was poor. They managed breakfast, but nothing available for evening, although staff did help us to order a takeaway. The bathroom did not appear to have an extractor fan, which given its proximity to the bedroom was unpleasant at times.(I was later told that the extractor comes on only with the shower!) Like all English, I would have liked at least a kettle, preferably full tea-making facilities in the room.
Stylish atmosphere and good public transport Woken at 5am every morning from traffic noise even on the 4th floor. The hotel is on a road with 6 lanes of busy traffic.
*** no phone in room, no W LAN is not free.
The clean and well fit and equiped, modern brandnew room excellent matrass on the bed no smoking hotel no noise if u have a car, no problem to get around- it is outside the city center
the staff were helpful and they knew the neighbourhood well enough to give precise information, the hotel was equipped with all I needed there's no door for the shower room
it was extremely cheap for the services offer. The room was comfortable and clean, it had very cheap web access, the breakfast was fine. I could not find a plug for my laptop so i used the television one. For some reason the wash-basin was in the room and not in the bathroom. But maybe this was for the particular room I stayed in?
Working conditions in the rooms are not good
kindness of staff you could not vote the room qualitiy (africa or asia)
Very nice design, ethnic furnitures (Afrika or Asia), only 100m from the U-Bahn, located in a very quiet quarter in front of the zoo, kind staff not very close to the main sightseeings (15min underground from Jungfernstieg), but I have appreciated nevertheless the position
Beautiful new hotel, close to the motorway but still quiet. Nice atmosphere, good food. Personnell was very helpful, even had a printed 8 km route for jogging in park area, which was highly appreciated. Price level a bit on the high side. Eur 15 for breakfast is over the top.
The african themed room was very spacious and clean and the bathroomwas very big, good all round Had to park on road
The Internet is blocked in some way that keeps me from being able to access my Outlook connection to my Exchange Server. This is toally unacceptable and I will not stay at this hotel until they remove this block and I advise all others who need a properly functioning Internet to also not stay at this hotel. My guess is that they have blocked the port on their server from accepting HTTPS connections. This was done by some complete IT idiot who simply wants to anger the hotel customers.
Nice location, near the zoo and aquarium. Interesting, if somewhat unusual, zoo-themed decor. A/C tripartite regulation could have been better.
Good all-in hotel! Complete hotel.
Welcoming and very helpful staff. The rooms were well appointed and the country theme was a bit of fun. Had lunch in the hotel which was very good if a little expensive.
Excellent value for money. Brand new hotel at very acceptable pricing. Nicely decorated, good facilities, quiet area of a busy city. Restaurant is of good standard, not too expensive. Hopefully, the hotel can keep up the good standard. Nothing
Everyone was pleasant and professional. No problems at all. Lovely hotel for business or a holiday.
New, clean, quiet and well designed hotel close to the U-Bahn. Enthusiastic and competent staff.
Free internet Das Smolka is not at standard of 4 star hotel. It should be rated 2 or 3 stars.
Friendly service, spacious single rooms, classic old-school hotel - no 'design-hotel' pretentious, located in nice area of Hamburg
The room was surprisingly elegant. I enjoyed the location on a tree lined street one block from a U-Bahn stop.
Nice room, enough space, very clean, excellent daily service. Private parking available (very important, having seen the difficulty to park in Hamburg) My room's position at the top of the main staircase made it a little bit noisy in the evening.
Hotel Smolka is a very fine small boutique hotel. The rooms, the lounge, the breakfast, the service all spectacular. The location is superb! A one block walk to both the U1 and U3 train lines. Very convenient to both the center of Hamburg and to the airport. Plenty of nice places to eat within a short walk. In my view, a very good value for the money. Our entire experience was excellent! And, we will stay at the Hotel Smolka during our next visit to Hamburg. There is nothing to not like about Hotel Smolka!
The hotel is located in one of Hamburgs most charming districts offering nice individual shops, cafes and restaurants close by. Also the city center is easily accessible by public transport.
free internet limited dinner menu
The staff were extremely friendly and helpful. The room was light and airy and quiet. I thought the furniture in the room was a bit poor. It was maybe 20 years old and in need of replacing,,,,
Small hotel athmosphere,location in beatiful part of city Some rooms require rfurbishment
Excellent hotel. Very nice and helpfull staff. New big rooms and good beds.
Friendliness of staff and their willingness to meet with guest requests. Location of hotel is excellent for access to public transit. The pillow on the bed.
Room was already prepared although we arrived 9 am at the hotel. Coffee machine/ tee facility in the room missing
Absolutely great hotel! Perfect for business and leisure. The room was spacious and very clean. The hotel is functioning only since 6 months - we loved it! The hotel's interior design was very nice, the room's - as well. Great facilities for small children - finally a proper baby bed and not the usual camping beds! 1. The breakfast was nice but not matching the rest of the hotel's features. 2. It's 13 km away from the city centre - you definitely need a car.
Clean and nice Hotel. Staff helpful and kind. Good connection to the city center by bus.
All staff were very friendly and helpful.
nice staff and service clogged sink
clean and very friendly workers
Our stay was good. Very nice, comfortable rooms of good size. Nice beds and bathroom. Good services. A bit far from the city centre (10 km)
Very friendly staff No free WIFI
It was good hotel for this money in the Hamburg Ingen ventilation in the room.
Clean, convenient, but not cheap.
Reasonably sized room. Beds were not in very good condition. Pillows were too soft and there were no additional pillows available. There was a renovation going on in some floors, and thus there was some mild drilling noises etc. in the morning.
Location, close to metro and city center The bed was good Ok for a short city trip to Hamburg Friendly staff Very loud at the street side No airconditioninig, gets hot in the room There was construction work on several floors, starting from early morning, even on Sunday, creating a lot of noise
The staff was helpful. The free wifi on the lobby was for only 30 minutes but they provide you additional bouchers if needed.
I booked a double room which was big enough, considering the affordable fee. The breakfast was not included, but anyway the fee was very reasonable.
the town - I love Hamburg!!! It could be cleaner but was okay
Good breakfast, comfortable bed, plenty of parking, just opposite public metro and walking distance to Hamburg Messe. They have a lie-in service on Sunday which means later check-out. Although my reservation said no smoking, my first night was in a room that clearly had been a smokers' paradise. They changed it the next day.
The room lookes like a prison cell. All in all it is a very odd hotel.
It was ok. Hotel staff were friendly. Breakfast was a bit too expensive considering what you got to eat (very basic breakfast/ 9€). Nice neighbourhood so we felt safe at Fresena. We paid 110€ per night for twin room, but I think it was that expensive because of the high season.
A nice small hotel with personal service.
Good location . within easy walking distance of centre, relatively quiet from traffic noise Room was spartanic. No comfortable armchair to sit in
Location in the center of Hamburg
The hotel is well located - walking distance to buses, trams, trains, underground, food places, very walkable! It's beautiful clean and has parking outside (look out for the disabled zone - we didn't and got towed). Lot's of amazing history on the doorstep - just ask! Perhaps a bit pricy - but was lovely room!
Convenient location, quiet room, good breakfast. The room was large enough for comfort. I found the mattress on the bed a bit hard.
Cleanliness, comfort. No. I liked the hotel very much.
proximity to our meetingplace No ramp to pull the bags up. There were about 10 stairs before you got to the lift.
Small and cosy. Very silent and nice surroundings There was no internet in the rooms, although it is said on the description that wireless internet is in the entire hotel:(
Your staff is excellent. Thank you very much Nothing
The rooms are newly furnished and look fantastic. The car parking facilities are excellent as is the breakfast. My only complaint would be the pillows, far too thin and soft
Clean, bright and suprisingly modern hotel within easy reach of groundtransport and Hamburg
Attention was very good at lobby and the restaurant ( although a bit expensive) An exercise room would be great
it was close to University of Hamburg and Congress Center, rooms were good and clean,beds confortable receptionists were friendly. The only thing I didn't like, my room only has a cable internet there were no wireless internet in some room one was mine which is not good, because I was have ipad and can not connect from wired one
room was clean and no noise at night Hotel employes were unexperienced and very unfirendly and the breakfast was very dissapointing
Although not in the centre of town, the hotel was located in a pleasant area near several parks and was in walking distance of most things. It was also very well connected and took just over 20 minutes to get to/from the airport on public transport. The staff were pleasant and the rooms were good. Our room was possibly the smokiest 'non-smoking' room I have ever stayed in. In fact, the smell of smoke hit my nose the moment I walked out of the lift so it could have been a problem with the whole floor (5th).
Good sized rooms, clean and quiet (although on a main road, the double glazing was effective). Short walk to various U-Bahn stations.
The beds were very comfortable and everything was in order.
Clean, nice interior No free wireless internet
The staff were very helpful and they could all speak English. The hotel restaurant was excellent.
The vicinity, close to where I was visiting with my relatives. Pay TV was not up and running until our last day there, bath room fan not working properly, took forever to take the steam out after someone had showered.
quiet neighbourhood, breakfast, size of room,
Excellent location near the business district I operate in but located in a quiet suburban area. The best of both worlds. Staff and facilities are good.
Staff was superior
The room was large and well kept.New, fresh bathroom. Balcony. Located in a quiet area yet within walking distance of all of the main sites.Nice television.Large, comfortable bed. High ceilings.
Close to the Bahnhof
We had a very quite room! The staff was friendly. No
My single room had a larger king single, and while room was small, by European room sizes it was more than adequate and comfortable. Staff speak good English. Room was cleaned to a high standard each day. Good selection of quality food for breakfast. Handy to Dammtor station with very regular trains to Hauptbanhof. Quiet street. Got somewhat warm at night - but kept windows open to keep temperature comfortable
Very well situated hotel with easy, comfortable atmosphere.
It was very close to the conference centre where we had our meetings. It was part of a bigger complex which wasn't very atmospheric.
Modern bathroom, excellent breakfast, perfect coffee (traditionally roasted, thus your stomac enjoys it also!), central location yet quiet street in nice area No negative remarks whatsoever.
The hotel is very central being at the same located in a quiet street, so one gets the best of both worlds. The employees are extremely helpful and nice. All in all, and considering it's a 3 star hotel, it is trully worth the stay.
A fantastic and very friendly hotel, in walking distance to Hamburgs city centre. It is a hotel with atmosphere and character and a beautiful alternative to the big chains.
The spacious rooms. I travelled with my baby daughter so we had plenty of space. I liked the buffet breakfast and friendly staff. The location was excellent near the Tier Park and U Bahn. No kettle, tea cups etc. Would have liked a bath tub. Sofas too hard and no cushions - had to use the one in the bedroom.
Liked apartment style rooms - great for a longer stay to have a separate living area and small kitchen. Good breakfast buffet Also great facilities such as swimming pool, although did not get to use on this visit.
Friendly, helpful staff. Large, clean rooms. Substantial buffet breakfast. Very near the underground. I got more than I expected.
Spacious and compact apartment style rooms were great! Breakfast was excellent. Waitressing staff were particularly nice and child friendly Would have loved if there had been a computer terminal to access the internet as didn't bring my laptop. Also didn't like the fact that the kitchenette in our room didn't have basic kettle or cutlery or delf as standard
The building arhitecture with large spaces and the music that was playing in the holways.
helpful staff. big room. close to U-bahn station. some facilities look like a hospital.
Nice and quiet location, very clean, spacious room. We booked a standard double room but got nice apartments with a kitchen. Better than we could expect!!! Free car parking just round the corner.
Staff was very friendly and helpful. The location was good. Nearby resaurants were great. The rooms were comfortable. I am glad they were not such modern design with no character.
The room was very clean, bed comfortable, there was enough space. The breakfast buffet looked very nice and good selection of bread was served.
Hotel Vorbach is quirky but nice - very friendly, helpful staff and situated in a quiet, residential part of town within 15 mins walking distance of shops and town centre.
I think it is sightly expensive for a 3 star hotel in Hamburg. E.g. Breakfast could be included the price.
no internal access to hotel from garage. no loading and unloading of baggage infront of hotel (too many cars parked). no a/c in rooms.
Fixed 12 euro breakfast Bath, but no shower in room
The staff is extremely friendly and welcoming. You must have an excellent HRM department.
The location. Nice quiet area at walkable distance from the center. Internet costs a fee of 15 euro per night. Draught beer was not very good (warm). No dining facilities
cleanliness and location No parking. At the parking I was suggest to park my car was towed away. I had to pay 79 Euros to get my car back. Thus the price of the hotel went actually up.
Friendly staff and an excellent breakfast buffet. Close to the town center. The toilet seat space was at the limit (too close to two adjacent walls), but otherwise the bathroom was nice and clean.
My room - it was pretty classy and comfortable, the bathroom was vey nice and new with a colourful shower. Mind that the staff are polite and very helpful, but may come across as cold and aloof - this is arguably a cultural trait, and absolutely no reason not to go, but be prepared to this if you come from a Southern country.
Very clean and comfortable rooms, nice design. Excellent location.
Fantasdtic staff, ideal location and great breakfast!
the convience and the value for money
very nice clean room, good breakfast buffet at great value a very small remark : it might be nice to be able to get some food after 10 pm
Clean, cozy, comfortable. Very expensive breakfast
the service in the restaurant. i had to wait 45 minutes for the waitress to take my plates. in this time i did not have a drink and she served drinks to everyone else in there except for me
The location ,service and the front desk staff especially Alina (forgot her name) to good with very customer. based on the experience, the hotel stay was execellent and will definetly come back in near future
Easy to find and close to the airport The hotel sign at the road make it dangerous and difficult to see cars coming from the left. We almost hit a car.
outdoor dining area; size of the room and bathroom
Location was very good. 15 minutes to the airport and very close to the motorway. They also provide free transport to and from the airport.
For 89€ the room was maybe the best value for money I have experienced in years (maybe I was upgraded without knowing so)! Quite large room with sofa, a massive and comfortable bed and for a hotel room it had a large television set. Furthermore the room had a brand new bathroom with bathtub - the sink was leaking a little bit though.
It was clean and was tidy with easy access to both the airport and down town There are no "smoking rooms"
They had a great staff and great lofty rooms. Also close to the Conference Center.
Rooms and close proximity to city centre Only German television available
Friendly Staff, good location and cavernous rooms meant it was the best hotel I had booked using this system. I would definitely use this hotel again.
Great staff, nice atmosphere in this hotel if you like an older, boutique hotel rather than something modern. Good location. Would have liked phone in room, although the manager did let me use the reception phone and did not charge for my calls.
Clean and comfortable. Staff helpful in letting us check in early. Lovely high ceilings, decorative tilework and wooden floors. There was no phone in the room.
The Hotel staff were extremely helpful and spoke very good english. The location was very good - in a nice quiet area where we (myself and 12 year old daughter) felt completely safe walking in the evening. We didn't use public transport during our stay as we found the main attractions (Christmas markets) were about a 10-15 minute walk away. The room was very clean and nicely decorated and had everything we required. The breakfast buffet was well worth having - well presented and plenty of choice. There is nothing bad I could say about the hotel
The rooms were large and the hotel had a good ambience Reception is only open 7-22h so no staff there at night
The rooms look nice and the facilities are alright. The personel is really helpfull. Moreover, the location of the hotel could not be better if you want to go to Hamburg for a citytrip or for business. The room was a bit dusty and although the breakfast was nice, it was simply too expensive. It was also a pitty that there were only German channels on the television. This was, however, partly compensated by the free wifi.
Very friendly and helpful staff who spoke excellent English. Huge Victorian style rooms in this traditional old building. Very comfortable beds. There is free tea and coffee available in the lounge area with some space to work also with free wireless internet. Would be great location for a weekend in Hamburg just a few minutes walk from the City and the Central Station. Would definately recommend this hotel for business or leasure. If you have a car, the parking is on street. No problem after business hours but hard work to find a space during the day.
Nice german style 19th century building, high sealing and huge room. Definetely not a business hotel. Check-in after 2200 has to be announced and the room key yo be picked from a nearby location.
The atmosphere is very pleasant and the staff is very helpful.
Nice staff,quiet room, close to Alster,great breakfast,close to city
nice house no
Nice quiet area, but close to city center and recreational area and with ok public transport.
It was a very nice experience, and I loved the atmosphere, hospitality and beautiful area. Everything was great.
The spacious room, nice arcitecture of the building, good quality breakfast staff not extremely warm even though available to help. In the description of the hotel they advertise tennis table that was not available on the spot. Breakfast not served in the garden as advertised. Breakfast room very formal. Not suitable for young children.
The staff was very welcoming and helpful. The hotel was extrememly warm and comfortable. Within close walk to the u-bahn and bus stop.
The hotel is one of the best I have tried this year, with a beautiful and characteristic style, located at 5 minutes from the Alster. Very nice and gentle staff. Good breakfast. It's hard to find something bad about this hotel.
The room was nice sized, esp for Europe. Close to the sights of Hamburg. Very basic room and it was not clean. No clock in room. No ambiance to the hotel.
All was ok. No Internet acces in our room.
Comfortable, neat Very limited contact with the receptionist and lack of information
People at the front desk are very helpful and attentive to those who need help. It would be better if they don't switch off the internet connection when the late shift staff leaves at around 10 - 10:30 pm, as this is the peak time people want to get connected after a long day out.