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West Lake Hillview International Hotel

37 Lianhuafeng Road, Hangzhou 310002, China
+86 571 8737 9999

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+86 571 8737 9999

Overall guest ratings

8.4/10 Excellent
Based on 2,492 reviews

Review highlights

  • 7.4
  • 7.2
  • 7.1
  • 5.1

Nearby

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    Reviews

    Guest reviews

    Overall rating

    8.4 Excellent
    Based on 2,492 reviews
    • 7.4 "Good breakfast."
    • 7.2 "Good location."
      9.5 "95% liked the proximity to sightseeing."
    • 7.1 "Good service."
      9.3 "93% found the staff to be very friendly."
      7.8 "78% said the reception staff was great."
    • 5.8 "Vibe was decent."
      6.4 "64% considered the lobby entrance to be so-so."
    • 5.1 "Average cleanliness."
      5.2 "Only 52% said rooms were clean enough."
      6.2 "62% thought the cleanliness of the hotel was average."
      5.0 "Cleanliness of the bathroom was average, said 50%."
    • 5.1 "Rooms are ok."
      5.2 "Only 52% said rooms were clean enough."
      6.5 "65% thought the bathroom was big enough."
      5.0 "Only 50% thought the furniture was functional."
      5.0 "Cleanliness of the bathroom was average, said 50%."
    • 3.3 "Bad amenities."
      2.9 "71% thought the building wasn't nice."
      0.1 "99% thought the facilities needed updating."
      0.0 "100% complained about the elevator."
    • 2.6 "Disappointing internet connection."
      1.0 "90% said the wifi quality was bad."
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    Overall rating

    8.5 Excellent
    Based on 448 reviews
    • 7.6 "Good location."
      9.3 "93% liked the proximity to sightseeing."
    • 7.4 "Good breakfast."
    • 6.6 "Service is ok."
    • 6.1 "Vibe was decent."
    • 5.9 "Rooms are ok."
      5.3 "Only 53% said rooms were clean enough."
      6.5 "65% thought the bathroom was big enough."
    • 5.2 "Average cleanliness."
      5.3 "Only 53% said rooms were clean enough."
    • 3.1 "Terrible amenities."
      2.8 "72% thought the building wasn't nice."
      0.0 "100% thought the facilities needed updating."
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    Overall rating

    8.2 Excellent
    Based on 1,420 reviews
    • 7.9 "Good breakfast."
    • 7.4 "Good service."
      9.3 "93% found the staff to be very friendly."
      8.1 "81% said the reception staff was great."
    • 7.4 "Good location."
      9.3 "93% liked the proximity to sightseeing."
    • 5.7 "Vibe was decent."
    • 5.0 "Average cleanliness."
      5.0 "Only 50% said rooms were clean enough."
    • 4.8 "Rooms are not good."
      5.0 "Only 50% said rooms were clean enough."
      3.0 "70% complained about the bathroom."
      0.5 "For 95%, the rooms looked old."
      0.0 "100% thought they were poorly maintained."
      1.1 "Air conditioning was criticized by 89%."
      4.2 "58% didn't like the uncomfortable beds."
      0.9 "91% had problems with the shower."
    • 3.0 "Terrible amenities."
      2.6 "74% thought the building wasn't nice."
      0.0 "100% thought the facilities needed updating."
    • 2.3 "Disappointing internet connection."
      1.0 "90% said the wifi quality was bad."
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    Overall rating

    8.7 Excellent
    Based on 548 reviews
    • 7.3 "Good breakfast."
    • 7.2 "Good service."
      9.3 "93% found the staff to be very friendly."
      7.9 "79% said the reception staff was great."
    • 7.1 "Good location."
      9.6 "96% liked the proximity to sightseeing."
    • 6.5 "Vibe was decent."
    • 5.4 "Average cleanliness."
      5.5 "Only 55% said rooms were clean enough."
      6.5 "65% thought the cleanliness of the hotel was average."
    • 5.2 "Rooms are ok."
      5.5 "Only 55% said rooms were clean enough."
      6.7 "67% thought the bathroom was big enough."
    • 3.7 "Bad amenities."
      3.3 "67% thought the building wasn't nice."
      0.0 "100% thought the facilities needed updating."
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    Overall rating

    8.3 Excellent
    Based on 74 reviews
    • 7.5 "Good service."
      9.4 "94% found the staff to be very friendly."
    • 7.5 "Good breakfast."
    • 7.0 "Good location."
    • 6.1 "Vibe was decent."
    • 4.8 "Rooms are not good."
      4.9 "51% said rooms were dirty."
    • 4.7 "Not very clean."
      4.9 "51% said rooms were dirty."
    • 3.5 "Bad amenities."
      2.8 "72% thought the building wasn't nice."
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    Hotel type
    Friends Hotel
    Guests recommend this for traveling with friends.
    data provided by TrustYou

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