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I arrived late and my reservation was made on the wrong date.. due to the travel site or the hotel... but the staff on the front desk refused to accomodate me even though you guys had probably 50 empty rooms. I understand that it might not have been your fault.. but you rather have an empty room than a customer. WELL THIS CUSTOMER RUNS A COMPANY WITH 2650 ENPLOYEES. WE BOOK AN AVERAGE OF 110O HOTEL ROOMS A YEAR AND YOU JUST LOST ALL OUR BUSINESS. When you are just in business to make a quick buck.. you will lose your quality customers. Im taking my and all my companys business elsewhere. Regards, Somak
Very close to the airport, free 24-hour airport shuttle
I was surprised that there was no microwave in the room.
I love the staff. They were really nice and friendly, always smiling. N/A
I called for a shuttle and was told one would be leaving the hotel in 15 minutes. The hotel is 10 min at most from terminal. I patiently waited 30 minutes but no shuttle. Called back spoke to the same man, who was very rude, He said the shuttle would be there very soon. I waited 15 more minutes, no shuttle. Called back and spoke with the same rude man. Again he said it would be there shortly. 15 minutes later still no shuttle. By this time I have spent 1 hour in the middle of the night waiting for a shuttle from a hotel 10 min away. By this time I was angry. Called rude man back and told him I would not be staying at the hotel and to cancel my reservation. I called uber to take me somewhere else. As the uber vehicle was driving off the Sheraton van was pulling in. Well over an hour at 2 in the morning. Not
The value for the room on a Monday late evening was great. Everyone was friendly, the place was quite & clean, the beds were comfy & the room and bathroom were clean, coffee in the room was Starbucks, the cafe for breakfast was good. I left a personal item and the staff was able to locate it. I couldn't be happier. Thank you all so much for taking the time to locate it and keep it safe. Also, a plus its so convenient to the airport and FREE parking. Oh, and cant't forget the pool area looked clean as well. If I was staying more than just overnight I would have wanted a room that didn't smell like smoke. I did notice smoke free signs in the hallway, but I know some do not always abide by the rules. The smell was tolerable for a night stay, but anything more, I would have asked for a new room.
Great location for early morning flight Guests coming and going throughout the night...some with no regard for sleeping guests.
I stay at this property every time I'm in Houston. The staff is great. The rooms are always clean and updated. The restaurant is open late, has a great bar and food.
The property was well maintained and the staff was attentive and very helpful. Very close to the airport. Very close to the airport but not much else. The airport noise was very noticeable.
I liked the room and cleanliness. One shuttle driver was a bit apprehensive and with the rates paid for rooms breakfast should be included in my opinion.
We had a 9 hour layover in Houston and this hotel was close to the airport, had a shuttle and was reasonably priced. The AC was broken the whole night, it was very uncomfortable (June in Houston). There was no cold water in the sink or shower. I don't understand how the cold water stops working however it was very annoying be cause we had been on a plane all day and wanted to take a shower. I was given a really vague excuse of what was going on. I was too tired to argue so we just went to be dirty and hot.
Everybody was very friendly. No liners in trash cans
Proximity to airport - Called for shuttle at 7pm, said one would come to get me at airport and no one ever showed up. Called back multiple times but no one answered the desk. Ended up having to get an uber. - There was dirt on my mirror. - Very loud. Not just planes but people, building, etc. - at all hours of the night.
Friendliness. location. transportation to airport Nothing really. We had to leave before breakfast. It would be nice if they put out bagels or something for early travelors
Clean fast service Congested parking lot
Restaurant right next door The bar opened directly into the lobby with no door......some over-indulgers making a bit too much noise and maybe not appropriate for children during check in right by the entrace to the bar.
They had Directv for the tv service. staff was ghetto. The blonde lady at the desk broke up with her boyfriend and was telling every customer how much she hated her new job. The other tall dark lady kept trying to blame everything on the airlines instead of just trying to fix the problem or help the customers out. Breakfast was basically gone by 9:45 even tho it went until 10 am. Shuttle service took close to an hour to pick us up.
For the same price, I've stayed in mich better-looking places. The room was fine, but the hallway had a smoke smell and looked stained and disorganized. Overall it was good for staying the night.
The staff was very nice. And the rooms were nice apart from the furniture needing some TLC Parking area wasn't the greatest. Built for very small cars
How friendly the maid are! I liked everything
Bed was very comfortable. The neighborhood was bad. Police patrolled parking lot. Furniture in room had chunk of wood missing. Lighting very poor. Accommodations seedy.
My wife and I were bitten by bed bugs. Her rashes are really bad. This hotel was not very clean and that is clear by the rashes. Do not stay here. The floors are uneven, the water does not wash off the soap and overall I would not recommend this to anyone. All of the doors from the outside were propped open and anyone can enter the building at any time. Poor hygiene at this location. If I could give it less than a star I would. Bed bugs. Uneven floors. Dirty carpets.
Front desk staff, in particular Hazel, were outstanding. I was extremely impressed with their efficiency, professionalism, and courtesy. I would stay here again just based on the above mentioned staff alone. Thank you!
Being able to stay at a 5 star hotel literally in the airport after a long day of travel was wonderful. The room was very clean and inviting and the beds were super comfortable. My friends and I enjoyed a delicious meal of bbq beef brisket and caesar salad for less than $20 before bed. The spacious restaurant and bar are located in the open lobby area with rooms located nearby accessible by elevator. The kayak.com rate made our stay affordable. $160 with tax.
Staff was very helpful in accommodating my disrupted travel plans. The facilities are nice with quick access to the airport terminals and to restaurants.
Service was excellent.
Location on airport The hotel feels more like a Hampton Inn vs. a full service Marriott. Marriott has renovated all of their full service hotels and this one seems to have been missed.
Good rooms. They seem just remodel. Clean. Good TV Good Pillows. Nice place to rest before traveling. No bell boy available at time of check in. Also I had to wait more than 10 minutes in line for check in. Need to improve bath rooms and towel quality.
very easy to access, very clean, no bad spells of smoking in the room, and the linens and carpets were nice and clean. Modular bathrooms was also very nice. the noise of the airplanes overhead, but then, you are close to the airport, so that's not your problem!!
The room was modern, clean and very comfortable. The front desk clerk arranged transportation to local shopping for me. The shuttle to and from the airport was very helpful and kind. I would definitely recommend this hotel.
The room was super clean that you could even smell it. It was so comfortable and cozy. I will definitely come back and 100 % recommended it.
We booked a room near the airport because we had a very early flight out of the airport. This hotel was so much more than we expected for the price. -- very comfortable beds -- small, directed reading light on each side of the beds (2 per bed) -- updated and clean -- separate toilet room and shower room was REALLY great for our family of 4 -- refrigerator, microwave, coffee maker, plastic utensils, plates provided -- friendly staff -- free shuttle to and from airport; on-time -- When we came down a little early to catch the 4am shuttle, the desk clerk invited us to enjoy some of their breakfast offerings even though it was not official breakfast hours (milk, juice, cereal, yogurt, fruit, and more) -- 2 burned out lights in the room (reading light above bed and 1 bathroom) -- I did not see a way to turn on the desk lights without turning on the overhead lights. Luckily I had my own little light with me so that I could sit at the desk while everyone else was sleeping.
Very helpful staff and free breakfast. Good location if you are going to IAH. Comfortable bed. Same room layout as all Springhill Suites. Could have been cleaner. Room smelled a little funny.
The room was large and clean with a separate shower room and rest room. Also, the complementary breakfast was excellent. I can't think of anything.
Driver of the shuttle could have been friendlier. Took a long time for the staff to pick up the phone but it was because she was handling alot alone. She needed more help
I liked nothing there Everything
room facing inside n not the parking no fridge in room
Close to airport, good value, free shuttle. The breakfast was horrible. First time I actually could not drink coffee. Room was not super clean, I think they were in the process of remodeling.
I stayed for 2 weeks and i thought they had a great cleaning staff. Clean, nice bed, no bugs, wooden floors. Superb value for money. Friendly staff. Only a few items for breakfast but can't complain. Some minor things: The gym equipment was not functional. Also maybe the waffle maker and toaster can be cleaned better because it's used by everyone, everyday.
Very nice hotel for the price. Restaurants and convenience stores within walking distance. Staff was super nice and polite. The only problem I had was with the shuttle from airport. We drove around picking up people for 25 minutes. After a long flight that landed at 8 pm, I was ready to get to hotel and sleep. I didn't want to drive around the airport over and over again.
The staff were super nice, and it couldn't have been easier to schedule a wake up call and an airport shuttle. Nothing was fancy, and everything was new and clean. The ATM in the lobby didn't work, and while there was AC in my room, it was hard to get it the room to the right temperature. That probably has more to do with Houston humidity than the hotel itself, though.
The facility was very clean, and the staff made check-in quick and easy. Our only complaint was the noise bc the rooms aren't sound-proofed much.
I liked the quiet environment, breakfast was decent The comforter and blankets didnt looked that clean (not sure if that was cleaned).
Having the shutte pick me up at the Airport. The helpful staff and The cleanliness and orderliness of the establishment. Everything appeared cared for or looked after. And the staff were kind. I was very impressed. Your good people have it down or Is it just Houston. The food in the nearby strip mall.
- staff was very nice, helpful - room was comfortable, great value
It was clean and decent looking. The staff didn't really help in many ways. I asked for a bottle of water and then was refused due to not being a Hilton Honors member. There was no free breakfast. Even the cheapest Hotels provide some sort of breakfast. I was there as part of a soccer tournament and breakfast was provided to everyone that was a part of it. I had to go through a secondary site to get my reservations due to being a single day late on the reservation, and was thus denied the breakfast for my daughter who was playing in the tournament. Instead being asked to pay $15 for a mediocre at best breakfast. When you pay as much as is being asked, this shouldn't be an issue. I will not be returning to this Hotel.
Location (close to Airport), breakfast. Hotel reception and service (Barbara) was very good. The wireless internet was not free of charge (With the cost/night this should be included).
Clean room bed very soft
The hotel was very clean and comfortable! Main things I usually look for in a hotel. Location was nice also. Walking distance from restaurants and stores. I will definitely stay here again. No complaints
Hotel was close to the airport and accessible to commercial area. Staffs were attentive and rooms were clean and shuttle service to the airport and commercial area available. Due to the proximity of the hotel aircraft noise was detracting throughout the night.
Mia was the most efficient reception person I think I've ever encountered. At the same time she was friendly and delightful.
clean and friendly
Very nice accommodations They could not find my reservation at first And charged my credit card. Later they found it as already recived But the Name was misspelled ( Stovaliii).
The staff is so friendly. The beds are so comfortable. I found a couple of hairs in our shower... It didn't really bother me but just made me kind of grossed out.
Nice and close to the airport. Excellent breakfast was provided We were told breakfast did not start until 7 a.m. so we thought we would just get up and go to the airport. Breakfast was ready earlier so we missed out.
Well trained, personable and helpful teams at both check in and check out. Greeted by name with smiles and eye contact. Endured my Marriott's points were properly credited. Very nice.
Staff could have been more courteous. Definitely not like other Marriott properties.
Clean facilities and comfortable beds; free parking for the duration of my travel-15 days. Hallways weren't air conditioned but rooms were ok.
Convenient location near Houston International Airport. Shuttle service was reliably prompt. Good value having the Good Eats restaurant adjacent to the hotel, where kids ate free from the kids menu. Rooms were a little dark.
Humidity control on the room did not work, everything felt wet amd sticky and had a stagnant air to it.
Nice hotel, conveniently close to the airport. Good restaurant on site. I booked and paid this hotel online through Kayak, but was also charged by Holiday Inn. I noticed that afterwards (I was in a rush to catch my flight). I called them and wrote an email 2 days ago about that to get reimbursed by HIE, but so far did not get a reply. I will follow-up, I am disappointed that they did not react immediately. Reason why I rated Staff as "Poor".
Staff rude, room dirty.
The cleaniless and the friendly staff. No
Convenient, close to airport, airport shuttle. Shuttle to airport doesn't leave until 5:05a, need a shuttle at 4:30a to catch 6:00a flight.
My wife thought that everything about the bed (mattress, comforter, sheets) was the best she had ever experienced. No.
I Lou Reed the beds and bedding, bathroom and amenities, tv desk, chair dresser. All were Really nice. The chair was especially comfortable for nursing. Nice big deep bath tub. You could totally do a water birth in it. ;) Beware of the tile floor. Slippery when wet. My baby slipped and fell several times after getting out of the tub.
clean rooms. hot breakfast. and a wonderfull shuttle service. front desk staff were fair , but could be more warmer with customers
Even though there is no restaurant in the hotel there are some within very close walking distance. This night the room rate was very good. No shuttle from the airport.
Staff was friendly. Close to the airport. Very unclean bedroom. Hangers on the floor when we walked in. Scratches all over the walls. Dirt on baseboards and walls. Mattress just sitting in the ice machine room. No food establishments around except Waffle House and Jack in the Box.
the bed was awesome.. I loved the pillows. the waffles...... The consept of the waffle is great, but i've had better ones. this one tasted like cardboard.. no flavor.
The woman at the front desk was welcoming, very kind, and very helpful. She made my very short stay so pleasant. When the shuttle wasn't running in time to get me back to the airport for a 5am flight, she got me a cab. Thank you. That I only could sleep three hours there, but that has nothing to do with you. It was an excellent room.
The hotel is very close the Bush Intercontinental airport (IAH). Na
Everything, especially the shuttle from and to the airport.
Beds were very comfortable. The coffee is absolutely the worst!
Convenience to the airport and price Carpets are not clean in the room and house keeping didn't clean the room
The shuttle service was excellent and the driver extremely pleasant and helpful on our arrival. Reception staff (Renata) extremely helpful and pleasant. comfortable bed. the room lighting was very poor.
Staff Prior information about the hotel when booked.
This wasn't our first choice in hotels, we stayed here because they had a 24 hour airport shuttle and we got in after 12 am. I feared that the shuttle would not show up, but it did. Great service! They even had our room key ready when we got to the hotel. We couldn't be happier with our experience here. Nice rooms. We would definitely stay here again.
We had booked a one night stay at this hotel.The previous night we went out to eat and got food poisoning,we felt very sick through the night didn't get any sleep.In the early morning tried to cancell hotel stay before check in time,called booking.com,the gentleman I spoke with was very courteous but was no help at all.We were considered a no show and were charged the night anyway.Though theses are rare circumstances they do happen and are out of customers hands.I understand a cancellation fee,but not the full price.For this reason we will probably not use this service any longer and switch over to another service and read the fine print beforehand.
We only stayed one night, but the room was clean, the water was hot and the shower head had a nice spray coming out of it, almost like a massage. We had a wake up call on time and shuttle to the airport on time.
The cleanliness of the facility and friendliness of the staff. For those who have a layover in Houston, as we did, it would be nice to have more places to shop/dine.
Reasonably priced and very close to the airport / car rental area, the place had all you needed for a night's stay immediately before or after a flight. There was a small row of shops just next door with a convenience store, pizza place and bar and of course all the posh hotel restaurants are within walking distance (Not sure how you'd cross the road, though. The breakfast room had a do-it-yourself waffle making machine that made Texas shaped waffles, which was my introduction to Texans' obsession with the shape of their own state. I'd already heard they were fond of its size, but it appears they find the shape equally fascinating.
The swimming pool. It was perfect for my 5 nephews. The pool allowed us to unwind and not be stuck in a room all day. The breakfast set up was very confusing and unorganized. Consider reorganizing the set up and the menu pricing. Too much confusion on if you have free breakfast, need to pay for breakfast or how much food you are allowed to get off the breakfast bar.
The airline had trouble with our flight and they put us up in this hotel. It was very clean, staff was friendly and had a security guard. The room was very nice and the bed was so comfortable. I would stay there again if I ever have to go to Houston.
It was nice. Nice size rooms Shuttle didn't run in time for our flight in the morning. Had to call a cab.
Proximity to airport breakfast
The front desk staff was so accommodating when all of my travel plans changed and I needed to check in very early and check out late. No
the bed was very comfortable. no
The ease in checkin. Completely non-smoking! No
Close proximity to the airport. First room we were checked into had another guest sleeping in it.
Close to airport and free shuttle service No. It was great for needs
At check-in, the clerk was cordial, engaging, and made me feel welcome. He was very young, well-dressed, and smiled throughout. My only regret is that I didn't get his name so I could write a letter of appreciation to his management. My only complaint (which is very minor) is the side door would not accept my card key.
I was very impressed with the cleanliness and well kept facilities. The sheets smelled like they just came off the line. The beds were very comfortable and plenty of pillows. There was a fridge and microwave in the room which came in handy. The hotel is on the same road as the IAH airport and was very convenient. Directions are easy and simple no problem finding the hotel. There is a restaurant on site and one next door. Go straight past the airport on US 59 to find more food options. Highly recommend this hotel . We plan to stay again. well worth the price. Only down was the airconditioner was on an energy saving mode and it got warm then cool I would ask for assistance next time.
LOCATION CLOSE TO THE AIRPORT & RENTAL CAR RETURN, EXPRESS WAY fRONT DESK STAFF EXELLANT &, vERY HELPFUL Good free coffe in AM & cookie in PM Nil
This guest did not leave comments about this hotel.
Amazing staff and happy hour! Nope
Stayed here overnight for an early flight the next morning. Convenient to not have to go out for dinner. More than enough at the evening reception. Pizza was very soggy. Taste was good.
Decent breakfast, plenty of free washers/dryers in the laundry room, good room layout.
Staff was friendly and talkative. The room was nice and appeared very clean. Saw a pair of cockroaches in the room at night and the shuttle driver was 30 minutes late, adding a bit of unneeded air travel stress.
Clean room and very friendly staff.
This guest did not leave comments about this hotel.
Clean, nice rooms, good breakfast, friendly staff.
Nice Luxury rooms very clean Nope loved everything
This guest did not leave comments about this hotel.
Every single staff member was pleasant and welcoming. The room was spotless and had every amenity. Its a great location if you need to get to the airport but not much else is around.
Great breakfast and social time. Not just cereal or chips but eggs, bacon. Pulled pork, wine and beer, pizza. Could not be better. Nothing.
We were able to book a room for the same day to ease air travel schedules. While there, we could see the hotel would be nice for general stay, recreation, as well as extended stay.
Staff were very friendly and the hotel was clean and quiet. The shuttle was free and convenient for the airport The hotel is a bit out of the way and so there's no option regarding food. I ordered in but it took well over an hour for the food to arrive and its quality was minimal
It was nice and quiet
The room was very nice and breakfast was tasty with lots of food choices.
Shuttle to the airport was on time and professional. Decent rate and location if you're looking for a place to stay with an early flight the next day. No restaurant nearby, so your dining choices are limited. Internet did not work in the first-floor room even if it did in the lobby.
Comfortable bed, nice & clean room. Staff was very friendly.
The staff were very friendly and accommodating. The bed was comfortable. The room was equipped for handicap access (not something I need or wanted but it was fully equipped). Room 101 is very near a meeting room. There was a LOUD meeting (church group?) the night I stayed. Try to get a room further down the hall.
Location and staff With early flight no breakfast available.
The first day of my stay Houston had record overnight rain and flooding. The streets around us had about 3 feet of running water by morning. Nobody could enter or leave the hotel until that evening when the waters subsided. The whole city was shut down. The staff had to work a double shift. They were extremely friendly and professional throughout the event. The rooms are clean and the beds comfortable. The exercise room is great and everyone really appreciated the free washers and dryers.
Staff were very helpful and friendly.
Good Breakfast Had booked a room with two queen beds. They put us in a room with a king and pull out couch. The room was run down. The sleeper couch was broken and the two phones in the room did not work. Tried to work with the desk manager but she made no effort to change anything. She just looked at me and mumbled. Terrible experience.
good room and good breakfast business center didn't work so well.. too far away from downtown..
Its a nice Hotel very close to IAH airport, price its OK, nice personal and very confort beds. It has a shouttle service that facilitate the transfer between airport and hotel in 10 mins. I will come back soon. Non
Easy trips to and from IAH Front desk staff was nowhere near as friendly as the last visit
convenient, shuttle to airport, clean
The staff had no record of our reservations. There was a bad ordor in the room.
the close location to IAH and free shutles breakfast is awful, bed was dirty,
Counter staff was helpful. Checking in and out was easy. All in all a good overnight stay. It would have been nice to have coffee before the 5;30 AM shuttle to the airport.