Would you like to save as your currency permanently or for this visit only?
It is a beautiful resort, peope are very friendly. The additional charge per day. Charge is for parking use of telephone etc. Don't use the phone and if no car why do you have to pay this? Plus then you get limited cleaning service but an additional $200+ is added to your bill. If you are paying the amout you pay for the resort, parking should be part of it . Bar at pool closes too early. No discount on activities for guest to do different tours, found that surprising. Usually you get at least 10% off if you book through the hotel
Expensive and all prices should be included in original quote.
Good location Additional Hotel Fee. They had a list of what it helped include - but most of the items are often included in other hotels (or not needed: ex: 30m long distance - most people have cell phones these days)
Has a great ocean view!! Very good! Generally, everything is good. However, it seems the wall at my room (i.e., room 3425) is not a sound proof wall. During my stay, I was always waken up by my neighbor’s TV sound in the very early morning, i.e., five o'clock and every morning. I am disappointed about this.
Nice view and convenient location. Poor service, old infrastructure, and food was not good.
Amazing location, beautiful grounds, friendly staff, soft sheets, the manta rays viewable from the ground floor restaurant at night - The surprise $30 "resort fee" at check-in for wifi, the bottled water in our room, and a bunch of resort programing like hula classes - The dirty sink
Nice location Would not tell us about snorkeling and kayaking within walking distance
Location on the shorefront Lost reservation, poor room with car park view, front desk staff just don't seem to care about guest experience.
Generally everything was excellent with the exceptions below. The following facilities were in need of replacement: pool tables, some pool furniture, the thatch on shade structures. If the Sheraton asks for comments I will repeat these comments to them.
I love the bed and comforter. The swimming pool is awesome. The condition of the room is overprice. Maybe get renovation for all the guest room and update everthing to make it's worth $260 a night. If it's more reasonable I would recommend this hotel.
Parking and wi fi were supposed to be free. Charged me 30 $ .
the location all the hotel-restaurants were closed on Sunday evening during my stay... only the bar was open... so I got a sandwich :-(
Absolutely magical place. One of the best resorts I have visited in a long time. As a gay couple I would highly recommend it. The service was top notch and all the rooms faced the ocean. It's best to stay at the resort and experience all the services and restaurants to get the full luxury experience. We got upgraded to an ocean front room and enjoyed the stay so much we defiantly will be coming back. The prices are very high to stay at this resort and I searched the Internet for the best rates and honestly found the best prices on Kayak.com
Bought our stay through kayak. Misread the email regarding breakfast, and we thought it was included. Food was crappy, but we thought nothing of it because we assume it was free. Got stuck with a 66$ bill, and when we went to inquire at the front desk they eventually said "sorry we didn't screw up, you did". Worst part is they had a promotion that if you stayed 3 nights you got the 4th for free, and 4 nights would have qualified us for free breakfast. The resort itself was gorgeous, but everything in the area was over priced and sub par. Even the surrounding mini mall is poor value, since everything is catering to the resort. We averaged spending 200$ a day on food, for what was the equivalent of whole foods level food. The view was nice, but will not be returning. Would not recommend
Beautiful clean rooms and grounds. Friendly staff. Really great, relaxing atmosphere Didn't stay long enough!
Facilities clean and well maintained for older facility. Rooms comfortable Staff friendly VERY EXPENSIVE for what you get The $25 resort fee gets you snorkeling gear and thats about it. Everything else costs extra. This is not a place to bring kids. There is very little to do here besides swimming. Food choices are limited. There are 2 expensive restaurants ($100/person), and 2 grills that serve burgers and flatbread pizzas. Clientele are mostly older, childless couples. The wind blew continuously- Might be normal for November? Reefs are in bad health and only saw about 5 species of fish There is nothing to see in the near area. Very isolated. Volcano National Park 3.5hr, Mauna Kea Observatories 1.5hr Rainbow Falls 1.5hr, Hilo 1.5hr, Kona Airport 20min
Beautiful grounds and great treatment Nothing
We stayed Sunday-Weds and it wasn't crowded/busy at all and so relaxing. We loved the grounds of the resort and the open/airiness of the hotel. We walked arounds all the ponds and looked at the fish and enjoyed the cabanas on the beach. Although we didn't as much advantage of it, there are free workout classes (yoga, pilates, etc) and free usage of the snorkel gear, kayaks, and bikes. The shuttles that can take you to the Fairmont, the Shops (with grocery), and the gym/spa was very convenient. Everyone was very friendly at the hotel. We had an ocean view room where we could view the pool area too and we were able to watch the gorgeous sunset from our balcony every night. Our king bed room was very spacious with double sinks. I would definitely stay here again. Not a huge deal, but there were some ants in the bathroom and when I left a can of juice out on our coffee table. We also ate at the Honu bar (spelling?) the new bar and it was just the 2nd night it opened. The food and drinks were overpriced for the atmosphere of the bar, which looks like it was put together with random leftover furniture. I think if they invested more into the ambience the food/drink price would be better matched or keep that space as a casual cafe. It would be nice to have a more casual priced restaurant at the resort, where you could grab coffee, drinks, and sandwiches. I felt like the eating options were limited.
Lush landscaping, multiple fish and turtle ponds. Loved the balcony, ocean view. Secluded quiet beach. We went in October so it was not crowded. The breakfast buffet was great. The valet service was exceptional. Snorkeling right there. Not enough restaurants. Although the entrance and lobby was grand, it looked a bit shabby. Missing tiles in the hot tub, general upkeep stuff. The room was small even though we paid for high end room.
Resort facilities were amazing and staff was exceptionally helpful. We will be making this our annual vacation. Rooms could use updates, but any time we told the staff of any issue they immediately took care of it and went above and beyond to make sure we were happy.
Ultra friendly staffs, free snorkeling gear, free cabanas, luxurious rooms. Nothing
I used to love this place - the funky retro vibe was kitchy and the staff used to be super friendly. Now? Not so much. I was attacked by what I'm guessing are bedbugs and the front desk had no reaction whatsoever. As a repeat guest they used to upgrade me all the time - this time I asked about it and was told different things (they don't do that anymore, the rooms weren't available, check back later). Meh - there are better options on the island.
Exquisite! Paradise! This facility is outstanding! It was more than I expected! Very plush, tranquil ponds and water falls with lots of exotic plants, fish ponds, beautiful beach front and grounds! Inside is beautiful and well maintained. Good breakfast buffet selection and menu items. A little pricey, but all of Hawaii is pricey! Loved our stay and look forward to returning! Aloha!
Awesome hotel!! Stayed in a bungalow!!!! Loved everything about it!!!
The service was impeccable and the small touches that most hotels miss made things memorable.