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The air-conditioner in the room malfunctioned. On one of the two days we were there the outside temperature was 30 degrees Celsius, however it felt hotter inside. Technicians were requested to remedy the problem. Both in succession performed perfunctory fiddles, but the room continued to remain uncomfortably hot.
Nice staff and location Too much dust cover on everything in the room, from mirror to kettle...etc. You can imagine how much on the chair and table.
The staff members were nice, smart, cheerful and helpful. They went an extra mile to assist. None. .
Nice room, very friendly staff behind desk. Breakfast was to much money. 15 Euros a person for a continental breakfast. Was charged for parking our car at the hotel parking lot. Customers should receive free parking. Only channel to watch in english on tv was CNN. Very unfriendly looking gentleman walks towards you each time you enter the hotel and stares at you.
Indoor Parking for only 6 EURO/day is O.K. To pay extra 10 euro per day for a simple internet connection is unusual for the present moment, every fast Food offers free Wi-Fi access.Also, breakfast was too simple for such a Hotel.
Nice hotel just in the downtown . very good comfort, quiet, and staff very warm and friendly. good choice for me.
Parking place in booking info was shown as free. In reality is chargable. I ordered a room with kingsbed and received with two single beds.
Good location. No lift! (disabled guests please note!)
Possibility of indoors parking, proximity of the old town, clean room, kind receptor.
We had a great time in Kosice and in the Beryl.
Staff very helpful and the 10 % beer very nice ! Bath could do with a shower curtain
Comfortable room. Hotel close to the main square. Had to ring door bell to gain access every time. No info in the room, eg whether/when you could purchase coffee downstairs.
Location No shampoo. No hairdryer.
Nice and fresh hotel with good localization in Kosice Personnel treats guests as necessary evil, rude and not service minded what so ever…
Convenience to city centre,the courtesy of the staff and we were most impressed and hope to stay again,maybe in October.
Design I've booked suit room but not available when arrived. In order to maintain my expectation I was forced to take more expensive higher standard room, nevertheless incredibly warm up without air conditioning, inconvinient access via cantine struggling with heavily operated sliding door, noise due to outside car parking with noisy gravel pavement.
The hotel is quiet, but very close to the city center
The location was right in the center of town and the staff was was very helpful.
Staff were very helpful, acting almost like a tourism office answering all my questions. Location was great and easy to find using map on their website. Should make entire hotel wi-fi. Cable internet does nit work with iPod touch and other mobile devices.
great location directly in the centre of the town, friendly staff, safe parking. Fully can reccomend.
spacious and clean bedroom and bathroom, satisfactory location, nice restaurants and shops near the hotel. room deluxe with parking space outside the hotel, entrance to the parking area at the hotel through the restaurant - poor hygiene in the restaurant, inaccurate information from staff, poor breakfast, tactless and illiterate personal...
Too far from city centre with huge roadworks at present
Very clean, staff was very helpfull, very nice family suite. please put more sings to the parking place.
no conditioner in the room
spa no bathtub -- no soap bars, only squeeze dispenser
personal attention, spa
Location, easy walking distance from railway station and situated within the 'old town'. Hotel was clean, modern and all rooms were non smoking (smokers terrace provided). Hotel restaurant/food not available at weekends (Sat/Sun) - although lots of options to eat nearby (steak house opposite hotel looked very good)
The room was wonderful! The bathroom was especially nice. The breakfast staff did not ask us if we wanted anything like a cappuccino, etc.
Very nice hotel, I recomend
Perfect Central Location,
Clean, confortable, very good service Not very quiet sometimes
very comfortable short walk top train, town center, shopping, and sightseeing.
Very friendly hostess and good location
Very helpfull staff, good service, clean hotel and room, perfect location, nice sauna and spa, The room was extremely hot when I arrived and it took some time to cool it down
Simple, and nice big rooms. We liked the beds, and they were comfortable. internet worked great. could use a fan in all rooms. one room had a fan, and one room didn't. Other than that, it was a great place
staff very helpful, good location
Very good location. Lovely large spacious room. Most staff spoke good English - very helpfull with local knowledge. After the first day, I found that I had a cup of coffee brought to me almost as soon as I reached the breakfast room. I would stay there again if staying in the area.
Breakfast was very good. Good selection and very attentive staff Bed was not extremely comfortable. I've stayed in quite a few single rooms in European cities and this bed just seemed smaller and less comfortable than others. Since it may just be my preference, this still would not stop me from recommending the place.
Due to train delay, I could not arrive at the hotel on time. Just about one minute after I rang the doorbell after midnight, the receptionist came to greet us. The staff were very nice. BTW, the bathroom is very big!
Very friendly and helpful staff, big rooms the breakfast room was not very charming..........
Nice, clean bathroom and a comfy seat to relax on. Room was not heated.
The location near of the city center is excellent, around some restaurants and bars, near of main turistic points; the cleanliness and confort at hotel is quite good The cost I felt was little bit expensive compared to the services offered, due to the hotel is simply modest and the breakfast is some limited.
Very friendly stuff, excellent location in downtown and close to the railway station. Clean and good price
Hotel was walking distance from the station and handy for city centre. Rooms were clean and comfortable. Good breakfast.
Internet free and a good position Room dirty, old and noisy. No shower (only bath tub). We stayed 3 nights: the bath tub has not been cleaned after the second one. Breakfast is good, but the breakfast lounge is at level -1 (very sad...)
breakfast, voucher for coffe in the hotel restaurant was nice view from the room in the backyeard, a bit cold in the night
Staff were friendly and helpful - they upgraded our room to a suite, for free, when we asked to change to a room with a double bed. Noise from a wedding party late at night. Also the lighting in the room was poor. The breakfast was OK but nothing special.
We had booked an appartment room and received a nice huge room on the 1st floor. Bathroom was equipped with bathtub. Rooms have controllable A/C. Breakfast was fine, though not enormous, just about right. Scrambled eggs in Gloria Palac were better than at the most hotels I stayed so far. There is a PC for internet for free use by the hotel's guests. There is a huge construction site on the right hand side of the hotel. Work goes on everyday (including Sunday) from 8am. Construction of this so-called Aupark will take two more years. Apart of the noise, this makes the hotel more difficult to access by car and limits parking space in the vicinity.
friendly staff, clean rooms breakfast was bad/
Due to the location - close to the main street and tram links, we had a very noisy room. It was hard to sleep at night. The furniture and the bathroom eguipment are average for 3* hotels. The personal was neutral...
excellent position close to the very centre of the city - large rooms and bathroom - car parking in front of the hotel the room was too hot and a little bit noisy because of bus passages in the early morning
Convenient for the rail and bus stations and town centre; quite smart rooms and typically for eastern european towns, were large. The restaurant staff were typically unwelcoming, perhaps they do not like english speakers; it is disappointing that one has to ask for spoons, napkins, to be met with a shrug, some breakfast items not particularly nice, eggs, juice; as for the rooms, sadly more thought seems to have been spent on first impressions rather than practicality, no plug for sink, no hand rail for bath, towels a long way from sink. Only CNN as english language TV channel.
Hotel reception, foyer and bar area very nice. Staff at the reception were courteous, polite and explained all facilities and local area in very good English which is a massive plus point. Proximity to the main street (Hlavna) and the road out of town was ideal. The only slight problem we had was due to the heat the air conditioned unit was not good enough so our room was very hot even with the sky light windows open. We tried to set it to the lowest temp possible but it kept reverting back to 31 degrees ! The hotel needs proper air con in the rooms.
The room was big enough, minibar prices were affordable. The free wi-fi service was useful. Unconfortable beds.
Very nice and clean hotel with excellent staff. Central location and nice breakfast.