Superior room clean and comfortable; good swimming pools (3 with different size). Be careful, you have to know that there is a building site just in front of the hotel and you have a wonderful view on it from the balcony. Very noisy but actually it was not that annoying given that we were out the whole day. From the swimming pool, you can slightly hear the noise.
Peace & Quite away from crowds rest & relax Low season too far away to walk at night . Plenty of mosquitoes and . Lack of Manganement and Maintenence as the hotel do have Great Potential. With some upgrading better Management with Hosiptaility Services this Hotel will Have fantastic potential.
Room size,view from 6th floor, staff & the pool Breakfast is terrible, poolside bar closed, disappointed with building work below our suites
Hotel is walking distance from the main strip in Ao Nang.Nice pools.Montra Spa was relaxing. Hotel is tired and run-down..it needs to be re-furbished badly!Hotel is surrounded by construction work right now...maybe the situation will improve after six months!Breakfast choice..very poor!
Excellent service, warm people, clean, excellent breakfast, near the center but far from the noise, good facilities. The rooms that are in the back have a view to an empty yard. Better insist on the pool view. no sea view.
Very friendly and attentive stuff, good food, well locatet and cool rooms!!! We enjooyed our stay very much. K̄hxbkhuṇ kan to the entire crew!
the location is godd the pool area is far too small. There is absolutely no space in this area so everybody tends to be on top of each other
the staff are friendly and helpful. After comparing with hotels close by, I paid too much for my stay, perhaps thats why i was upgraded to a deluxe room. Good breakfast buffet.
Nothing seems right from the day i step into this resort.Althought i must say that the receptionist was friendly and helpful but my room was'nt. The moment i entered the 211 on 26/12/2009 i found one of the lights in the room and another light in the toilet waswn not in working condition. I called house keeping and no one turn up. I went down to reception and they got someone to rectify it immediately. Next the air condition was dripping water onto the floor which i just ignored. Later on the same day when i was returning to my room after i went for my outings, i found my room was unlock and i duly reported it to reception. On the next day, i could not enter my room bcos the lock was replaced but i am still having the old keys to the room.
Air con not working, change room for 3 times. No water supply. Smelly and torn bed sheets.
Very good choice for breakfast. Clean rooms. Nice location. Friendly helpful staff Pool area was very cramped.
Vey nice room, friendly staff, nice location.
The location to a beach was nice although this was not a beach you could swim at! The downsides were the dirty and rundown bathroom aswell as not being able to flush toilet paper down the toilet. The biggiest problem was the fact that we would wake up every day with many bug bites covering our bodies clearly from some type of bed bug. We stayed in multiple places before but they quite a bit cleaner and the bites started night we arrived here so I don't believe we tracked them from another hotel. The hotel staff is decently friendly and our stay was not horrible but just be aware!
The discounted room rate we received through Booking.com was good but after staying at this hotel, I would not recommend others to pay full price, as hotel is not up to standard for actual prices they charge. Rooms dark and a bit smelly. Bathroom old and run down. Staff rude and unhelpful. Breakfast was terrible
The hotel was great - a large hotel with over 100 rooms but as it was low season, only 15 rooms were booked. It felt like I had the massive pools to myself which for me was ideal. I also received extremely great service from every staff member - going over and above the norm to ensure I was comfortable (except the Spa). The Spa is my only complaint and it really put a damper on my stay there. The prices are 5 star (which I'd paid the same for at the glorious Zeavola spa on Phi Phi Island) but the treatments couldnt compare at all. I felt that the pedicure and manicure I paid 250 Baht each for in Bangkok were better than what I paid over a 1,000 Baht for each at this hotel.
They have a very large pool and a babypool on the side which we (and our 2 year old) enjoyed very much. Everything is very new and clean.The staff is extremely nice and helpful. We paid 1500 THB per night which is good value for this hotel. The atmosphere is a bit sterile , not very cosy and the hotel next door sometimes has very loud outdoor music. (twice during our six night stay) Breakfast is not really special, but good enough.
Very nice hotel. Good staff. Good breakfast. Massage available by the swimingpool.It is about 10 mins walk from beach, but very well located if you want to take a long tail boat to spend the day in amazing Railay, since boats depart from little pier 100m from hotel.**********Buen hotel, personal amable, desayuno OK, hay masajistas junto a la piscina todo el dia. 10 minutos andando de la playa, pero muy cerca de un pequeño puertecito de donde salen las barcas hacia Railay, visita imprescindible. On the down side, there was a lot of noise from near by constructions from 8am, so if you like to wake up late ask for a swimingpool view room.********************Las habitaciones que dan a la calle son un poco ruidosas a partir de las 8am porque estan haciendo obras en la acera de enfrente
everything was perfect. thumbs up to the place, only thing was the internet's a bit pricey and the free breakfast was pretty basic. better spread of breafast options.
fantastic pool, massage is available by the pool, the staff is friendly breakfast limited choice
The room (delux with pool access) was excellent especially the bathroom which was very modern. its not on the beach but is only a short distance away (5 mins walk)
The placement was peaceful and close to the center at the same time. Even though it is a big hotel, it maintains the personal treatment of familiar ones. I must say I had to think for a while searching for something I did not like. Personally I appreciate fresh fruit in the morning and pieces of fruit were not cold enough. Too much water in the coffee.
The noise due to the works next to the hotel, the breakfast was horrible and the hotel to crowd and too "business". Not the right place to relax
Nice pool. Internet was not free.
The pool access room on the ground floor was great. It was fantastic to be able to jump straight in the pool and have access to your room. The breakfast was OK too.
The pool access room is great and they never fail to surprise us with creativity using the bath towels into elephant and lotus . Their housekeeping people are ridiculous! Charging me for bar items which I did not ate. Anyone to book their room , pls re-confirm that the bar items are intact when checking in and also daily after the room cleaning service.
Would give it a thumbs up for those visiting Krabi as the beach was clean plus the convenience of an in house swimming pool at your doorstep. The hotel room key was heavy with a wooden key chain.
Probably the best location in Ao Nang. Small but very charming resort. We liked the vegetation in the pool area and shell decorations. Our room had a walk-out terrace to the pool with a wood table and chairs, which was really nice to sit under the palm and having little snack. Considering the pricing of the surroundings, good value for money. Live music on Weekend, which went on to 11:30pm at the bar down stairs was extremely loud in the room. However luckily there was no live music on weekdays.
Peaceful, proximity to beach. Lovely town. Building construction to part of the hotel.
1) very convenient location on the seashore 2) good breakfast (but not very diverse 3) very clean rooms 4) big and cosy beds 5) good quality/price ratio
Central location, interesting building, friendly staff somenoises from minor contruction activities behind the building
Location was outstanding being on the beach, separated by a walking path. Staff were extremely friendly and helpful. I would definetely stay there again. Excellent value for money
Close to restaurants, shops and at the same time right by the seaside. Very noisy & dirty due to renovation. Swimming pool was not clean. Deluxe rooms do not have sea view or garden view as indicated on your website.
Great location, beautifull rooms, verry nice staff.
Location is perfect in Aonang. beach, shopping and night life is all there. I liked the staff and the manager was incredibly good when we needed her. Room decoration is very nice. My first night wasnt very good. We didnt have Electricity and water and at 7 am there was a big constante noise coming from the neighbour generator. But this bad situation lead to a great experience. I asked to talk to the manager and she was incredibly good in all aspects. First explaining, then solving the problem, and after that compensating us. Great service!
The bed was comfortable The room did not look like those in the pictures whilst booking. The room smelt of stale cigarette smoke but the rooms are non smoking. I did not like the fact that the bathroom was not in a seperate room. The bath was in the bedroom, a bit awarkard when sharing with a male friend.
I liked the location on a semi private beach. The hotel is eco friendly and melts into the backdrop of mountains and palm trees I did not like the rather surly unsmiling and unfriendly attitude of a number of staff members. I did not like the mix up over my room allocation as having paid for a sea view deluxe room I was initially allocated a room with nil sea view.which wasted my time in changing rooms.The departure transportation was not well arranged with insufficient information given to us.
In general, this hotel is basically more suitable for those who craves for serenity and relaxing moments. Me and my husband booked for Spa Deluxe Sea view with outdoor jacuzzi, and we got the best room location. The view frm our balcony is really breath-taking. The hotel staff even surprised us with some extra welcome romantic deco and anniversary cake because it was our anniversary trip. I'm very happy and impressed with the room that we stayed in. The only set back is the location of the htl a bit inconvenient for shopping activity, and the food in the hotel is rather expensive with a poor quality. Dining-out would be the better choice. The htl provides a shuttle boat every 2hrs (depends on the tide) to go to Ao nang town which is good -I would say the quality of the food in the hotel restaurants is rather a disappointment with that kind of price. The buffet breakfast is good, but can be better. The customer service staff is not as friendly as they should be
It was a perfect getaway for me. I wanted to be away from the bustling crowds and immerse myself into a time of relaxation. The spa was nothing to shout about, but the location of the resort itself made it one of the best holidays I've had. The deserve every star of the five star rating they have been given. Friendly staff who know you by name, go all out to ensure your stay is pleasant. I'll definitely go back for more.
I loved everything about this wonderful resort. It is a paradise indeed. Nothing. Everything was just perfect.
The kindness services from the staff and the stunning view from our room. Great hotel/resort for a relaxing holiday.
Great hotel for families.
everything,the landscape was fantastic. very,very nice place no
staff were very polite and helpful, beautiful location restaurants expensive, not enough shuttle boats to mainland
The location was amazing and the staff tried extra hard to be helpful and friendly. We were surprised to find the resort needed refurbishment, and the rooms were a bit worn. We upgraded to a pool villa which was in much better condition. The comparison between the rooms and villas made all the difference.
Absolutely stunning views from balcony, staff were excellent, lovely pools etc. room was not available on arrival and so we ended up having to downgrade. The manager said it was the fault of booking.com - as he didnt receive the booking in time for our arrival. Also very difficult to get to, so quite isolated. Monkeys and big hill walk to get anywhere, as shuttle boat doesnt always run.
Location off the hotel is great! food, tourist information & shopping is just around the corner. We were impressed that the hotel provides stuff for beach side activity eg, mat, sandels, umbrellas, towel and a bamboo carrier for it. Breakfast could be improved. very limited choices.
I dont like Ao Nang but we really liked this hotel, the staff was constantly smiling and quick to assist and the rooms had a wiew worth paying for, specially the ones on the top floor.
Great hotel in a good location for Aonang main strip / beach but elevated from the road so the noise isn't a problem so long as you get one of the front rooms facing the pool area not the road. Staff were excellent especially reception who were very helpful with all aspects of our stay even arranging our next transfer to Ko Phi Phi. Rooms were generous size and perfectly clean. Hotel provides beach mats / towels for you to take to the beach. The lounger area around the pool is quite cramped with only a limited number of sun beds quite close together. There are plenty of other unused others around the hotel during the day but they don't have loungers.
Rooms were clean and newly remodeled. Breakfast staff was good and the food was great! Two small pools were okay, the infinity pool had an amazing view!! The people working at the front desk did not seem friendly upon check in! I need assistance with their phone system (to dail an outside line) they would not offer to help. Upon checkout we had to wait over an hour for the staff to check our room.... This happened throughout our stay in Tailand but usually only took 5-10 minutes. This hotel made everyone wait for over an hour. Terrible.
The staff was friendly and helpful. The buildings are modern and stand our from the rest of the hotels/business on the main road. The included breakfast was excellent. The price does not match the experience. The room is mediocre. The mattress was uncomfortable and felt used. I could feel each metal spring. There were small bugs (akin to ants, but not ants) in multiple places in our room even though we were on the third floor above the ground. Definitely not the $90+ room I expected in a resort. The shower was built poorly such that splash from the shower gets under the shower wall and into the other areas of the bathroom, such as around the toilet. I would definitely not be returning to Cliff Resorts and I would look for other hotels in the area.
It was near from the beach, 10m walking, and near from the main streets were the shops and nightlife is located. The pool is really nice and has great views. The breakfast is ok. The first night we had two beds joined horizontally, not vertically as normal!!!!! Needless to say our backs were killing us in the next day. I complained to the concierge and she imediatly changed us to a room with one single bed but still the first night was awfull! The beach located near the hotel is not from far one of the best beaches around and the nightlife located near is what can be said gentleman focused, as is not something a couple or a family would apreciate. Finally the bedrooms smell like they don´t get much air!!
Great little villa with access to the pool, perfect for us with a 6 month old baby.
The hotel was very near to the shopping and eating outlets. It was walking distance to the beach. The workers were very helpful and friendly. The air-con did not work well on our arrival so the reception was informed about it, but when we returned after our dinner, it was a pleasant surprise to feel the air-con running well and happily.
Breakfast was tasty and had a reasonable selection - Although the fresh milk and yoghurt should be kept ice-cold rather than left in the open room temperature. Nice pool esp for children. Room was clean, huge bath tub and comfy bed. The construction work was quite disturbing and noisy esp since I have asthma.
villas were very big and nice hot water in the shower was hard to come by
Good location, friendly staff. Unfortunately there is construction nearby which causes minor inconvenience getting into the resort.
Location The hotel billed my mastercard immidiately when doing the reservation at Booking.com, problems with the hot water at the room (repairman came 2 times, not fixing it. We tried to change room to no avail), a lot of constant repairement noise from the hotel repairing work (no resting at day time at this hotel). Awful experience.
Proximity to the beach, restaurants and shopping area None
Hotel has got a very good location, bugalows are located within great garden and hotel has also their own beach, city center is just behind the corner with the great access to shops, bars and restaurants Bungalows are very basic, not relevant to the price. Breakfast was the same for all 7 days of our stay - though food was OK. Lack of attractions for kids. In summery I would expect a bit better standard for this price but in general hotel is worth further recommendations for families without kids.
The hotel was very clean and the facilities are so good
The staff at the hotel were great and they upgraded us when we had noisy neighbours. tHE location is fabulous. THE hotel is quite run down in parts. tHERE was quite dodgy electrics - wires hanging out in the garden etc and the plumbing was ordinary. tHE toilets in both rooms smelled constantly and there were open drains besides the COTTAGES.iT could be a fabulous place with a bit of upgrading. I have marked that I would not recommend - but I probably would suggest it's a great location but to be careful about which rooms you book.
nearby shopping area, easy to get HALAL food, lots of muslim in Krabi, good surroundings, lots of spa nearby internet connection was expensive 30 min for 100baht, not free, because it was raining season, reserved for a standard bungalow nearer to the beach instead got a room nearby the swimming pool. The reason i reserve a room there was to get a room nearby the beach. Hotel needs to refurbish, quite old.
excellent hotel,big rooms and good breakfast, location was excellent.
Secluded location of the rooms Building work going on next to hotel, and in between rooms for a few days from 7am.
Very friendly staff, quite place near main road. A bit far from the beach, but still good situated.
I felt that it is a lovely location with the view of the cliff. Of course it would be nice if it was closer to the beach. The staff went out of their way to be helpful and that is much appreciated. It is true that there are some issues with the odour in the bathrooms
Nette Anlage mit netten, kleinen Bungalows. Gute Infrastruktur. Zimmer sehr feucht und zT verschimmelt; zusammen mit Klimaanlage nicht zu empfehlen. Bad und WC sehr einfach und klein. Frühstück eher bescheiden.
Clean, good hotel facilities, bar very comfortable, price of drinks reasonable, staff of hotel very polite. Breakfast very basic, should me more fruits, and thai food.
The pool at the bottom of the hotel, it makes you feel like you are away from the town. So relaxing
Nice setting in a dense 'jungle', friendly staff, good looking pool by the cliff; generally it's a decent place, can't complain too much Water in the pool does not look clean; all in all, it is perhaps possible to get a better value (ie. higher standard) for the money (in the low season, in Bangkok and Samui we booked some really great hotels in a similar price range).
We were very impressed with the incredibly friendly staff and the relaxing nature of the hotel Unfortunately, there was no ironing board or iron available for use in our room - we had to send our clothes out of the hotel to be laundered.
I like the atmosphere of the Resort.
Great staff, great location, beatiful room. I got an romm upgrade at check-in...it's was sooo nice!
Very happy with the service at the hotel. Breakfast was ok, not much choice but adequate.
Staff was extremely friendly. Location was amazing, easy access to public transit and shopping areas. Rooms were small and nothing extravagant or amazing but very well done. Great place to stay...highly recommend.
The staff is friendly and attentive to customer's request. The environment is cozy and equipped with all the neccesary facilities. There is even a mini threater which is under utilised. Like reviews from other guests, the bed is rather hard. If there is one thing to be improved, the hotel management should seriously consider to upgrade the mattress. Also, the pool is small though it is located on 2nd floor with a nice roof top view and lots of fresh air in early morning. We got a good promotion deal at booking.com which made the stay worthwhile.
Very friendly staff and a beatiful pool. Nice clean rooms and a good breakfast! Very hard madress in the bed.
comfort only two girls recepcion
Kind staff,free 24h internet (but not very fast connection), 50m from aonang shopping area. Not to miss: if you want to eat excellent italian food go to "azzurranova"! Trust me. I'm italian!!!
i relax, walking to the beach, i like it because the people was nice and the room was clean
spacious room, hard mattress not so good choice of air-con system - old model, noisy& not too much settings, will be good to find safetybox&teaset in room
Although you can't swim in the sea by the hotel (mangroves) the white sand beach are only 10mn away walking distane. The rooms are great and the whole complex (spa, swimming pool restaurant etc..) is pure delight. Staff are really friendly and helpful. Although not cheap still great value for money. Definitely recommend it.
The hotel is fine, staff is super nice, rooms are clean, design elements are boring, but it's on the beach so kind of gets a pass. Railay beach is overrun with squaking euro tourists and overbuilt with big empty hotels. It feels like the place was overbuilt x 2 and there are it enough interested travelers to keep the prices up, so it's a race to the bottom. As the empty hotels cut their prices more and more, the crowd gets less and less savory. It's a place to go for the afternoon or to skip all together, for sure...
Fabulous Fabulous Fabulous place! Room was excellent, food was great, only a 5 minute walk to the most beautiful beach I've ever seen and it's all so quaint and remote. Loved it!
very nice, nice room,nice service,nice view, The location is in east beach. It has to use van+boat+tractor from airport to hotel, too inconvenient.
the rooms are very good and clean, big room with nice balcony and a very beautiful shower,large tv and dvd inside. the service is very bad for this kind of hotel.the first day they didn't clean the room, day after they forget to replace the towels.after we complain they didn't do anything and a day after forget to replace towels again.also the staff is very slowly and is doing you a favor if u ask something.
Best hotel in Railay, new and stilysh. Minutes walking from Railey West and Phra Nang. Close to Railay East nightlife spots but quite. Staff needs some improvement. Restaurant very expensive if compared to Railay standard.
Wonderful staff, very clean and well kept resort. Food and drinks were expensive for Thailand, but the town is a few minutes walk away for a cheaper night out with lots of variety.
The rooms were large and comfortable, although ours sometimes you could get a slight smell from the drains outside. The staff looked bored most of the time and not interested apart from the bell boys and cleaners who were friendly. Parts of the Hotel very dated, with the general areas and poll area just concrete (no green gardens etc). Many things annoyed me about the Management of this Hotel.
Management and front desk extremely attentive. So kind. Amazing nice rooms. Clean. Comfortable bed and room. Modern rooms. Beautiful. Nice nice nice staff. Spacious. Lovely. Off the beaten path so a long walk to vacation tour booking kiosks. Instead of the hotel booking it for you to help with this inconvenience, they double the price and profit more off the booking. Shouldn't one try and assist the customer by making the reservations at cost as a courtesy to outweigh the imbalance and distance. That's taking advantage of your clients, not taking care of your clients. Also wifi is awful and no hot water. Not on beach. Restaurant staff was awful and in attentive. Food average. Eat down the street. Staff can't speak English at all.
Staff was unable to communicate or provide resolution to a very simple issue. Was told no refund and no room provided (they only had "upgraded" rooms for double the price), despite their booking issue. This type of service would never fly in other parts of the world, here it was not only all they would do but they laughed about it on our way out. Location is poor compared to many others around and is very expensive comparatively, both of which I can live with, but the extremely poor service of the night manager was unacceptable.
Fantastic food,gym,ATM,helpful and friendly staff,great location, I will come back !! Nothing bad to say !
Nothing Complete lack of being service minded by staff at reception, at breakfast, ...
Staff very welcoming and friendly. The rooms are very modern and extremely clean. The breakfast was good and the hotel is located close to the main shopping area of AoNang and close to where the longtail boats are located if you interested in visiting the nearby islands. The only negative aspect about the rooms is that the air conditioning was noisy, compared to the other 4 hotels we stayed at during this trip.
Very clean and comfortable rooms,good breakfast. expensive and slow internet
staff very helpful the breakfast was very poor when i complaned it improved a bit.i think they need to improve alot more but other then that great place to stay.
The most kind was the stuff and provided service. Breakfast was also very good mixed of International and Thai food.
the staff are very friendly and the cleanliness no free wifi
Very clean, neat. Nice. Room design zen feel. Staff friendly. One of them who attended us, automatically introduce us the places to visit the moment he pass us the local map. A nice gesture. Can rent bike directly from the hotel. Ease of travelling around the place. Swimming pool nice. Swimming pool is right outside the balcony of the room on first floor. They provide alot of tour and have alot of brochure for reference at the lobby. They don't help to arrange taxi. But lucky there is many taxi services at the corner outside the hotel.
the hotel was in a good location, quite at night, not to far from beaches and nightlife, and with good breakfast,and friendly staff.
friendly staff, good breakfast buffet. noisy a/c, a bit far from the beach which is not ideal for beach holidays.
Clean and good fittings in the room and bath/toilet. Internet not working in the room