Would you like to save as your currency permanently or for this visit only?
good ambiance by the staff entrance should be changed at the front
great location of the hotel
Excellent locaion for food and shopping! The lobby seems to be a bib cramped at the entrance.
their services no
1) close proximity to the shopping areas 2) good buffet spread Room was too small
Smooth and fast check in My room 1604 is too small in size. For the price I could get a bigger room size nearby the area.Room service menus has 2 different sets in the room , some of the items are the same but pricing different ???Kind of confuse.Perhaps not updated when change of menu.
The gift for the children (chocolate etc)
It's location. N.A
comfort and spacious rooms. Location very good.
The location and excellent service. none
That Hotel credited night not required yet Booking.com said they refused to Location
The friendliness The delay in checking into the room
The staff was very friendly and responsive. When we need a technician to show us how the air-conditioning worked, a member of staff came to our door within minutes. Excellent location too. At the heart of the shopping and dining area of Kuala Lumpur and just 20 minutes walk through a shopping centre to the famous Petronas Towers. The internet access in the rooms can be faster and easier to log on. Internet access is increasingly becoming a key consideration by visitors when deciding which hotel to choose.
nice staff Non
evrey thing is ok except the price of the dinner buffet it will be ok if they reduce the price little bit .
location was excellent for shopping, many malls and shopping centers are within walking distance, other malls are close by taxi. the hotel Lobby looked very fancy and luxurious. I recommend this hotel if the main purpose of your trip to Kuala Lumpur is shopping. Hotel furniture was old. renovation included only 2 items: a flat screen TV and new toilet seat, the remaining room furniture and facilities are too old (maybe 15 years old). Pillows smelled horrible when we got the room, we complained about things there and the hotel duty manager Mr. Ghazali did his best to resolve all issues and make our stay comfortable and enjoyable.
Good location & facilities. Hotel under renovation during our stay. Lobby was poorly laid-out and not comfortable.
the location of the hotel is excellent
the location is very good and the room is very nice, and the price is highly accepted the hotel is very good although it has construction going on in the hotel during my stay
nothing There inconvenience because of renovation work at the hotel and continue from morning until six p.m. This is the reason I had the inconvenience me to leave the hotel and search for another hotel
Clean, comfortable, friendly staff and good location
the room is quiet, I dont hear noise from outside I like all
only the iron and its table,and its location and nothing elsa everything they put me in a very bad view room and most of the electric cables wasnt working
Nice pool, excellent exercise room. We were fortunate to be upgraded to a suite that was spacious. First class staff throughout.
I loved the location of this hotel right in the ACTION zone. The staff were amazing and so helpful!! My room was lovely. I wish I got a chance to use the on site spa as the treatments there looked SO good. I highly reccommend this hotel for you next trip!
Spacious rooms, great location, room furnishing
Very polite staff who make you feel welcome. the Club floor room is very spaceious. Pool area look a tired and need some facelift. none... it was perfect
The staff were extremely well polite & helpful. They couldnt do enough for you. We were given a fantastic clean room with views overlooking the Towers. All the facilites inside the hotel were excellent and the food was lovely! We will definately stay here again and recommend to friends.
In short the hotel staff, rooms' service, conceige and accomodation are acceptable. and well doen. Toilet facilities are excellant separate long bath, shower and wc. Breakfast are excellant. Lights in the room are too dimmed and some lightings points are not working at all. preferably to have a bedside clock. Housekeepers should check rooms on the lightings so as to feedback your M&E team. Some cabinet handles and even the towel ring holder are defective. Small items but equally impt.to rectify. For future retrofitting do not lay carpet if possible marble or tiles finish. Carpets can be fairly contaminated and difficult to maintain.
Location is amazing, just a few minute walk to everywhere you need to go. Staff are very well trained and kind. There is no airport shuttle even it was shown on their page, swimming pool is very tiny and needs some renovations.
Location near the shopping centers, songs at night in the loppy, the deluxe room was nice and clean. the check in procedure, the room was not ready and they want us to bay the whole amount one time at check in, the swimming pool not good and the chairs around it is dirty and old, the loppy chairs also very old.
The space as the 2 bedrooms apartement is really big. Well maintained , the hotel location is good and near the main attractive locations enjoyed my stay there. I thing the rate is a bit expenssive especially when I extended for 2 more nights then I booked 5 additional nights.
I stayed twice in this hotel and found the stuff are more helpfull. The rate for long period.
Please write at least 15 words
the room the breakfast area
The place is clean, neat & tidy.
There is free internet in the room
The safety in the hotel - The Blanket isn't clean - The cleaning for the room not a 5 star clean - Very noisy between the rooms while ringing the bell
An exceptional Hotel. The breakfast Buffet was poor and room service selection and food.
plase of hotels no
actullay i had an issue when i arrived. They couldn't find my booking so either the problem from your side or the hotel side. I had to wait for 30 min before they find other room for me. The hotel was full but they managed.
its avery convienient location.its surrounded by various malls,resturants,and cafes. the air condition was not cold.
Location of the hotel and services and the hotel itself and resturant at the ground floor Nothing specific
nothing they did not care about me the room is not ready!!!!! the air conditioon is broken two time !!!!! iwant to complai him....!!!!
staff are freindly, in the City center near the KLCC Towers and Pavilion Mall. The Lefts are very slow and its takes more than 7min to get down or up to high floors like 26 floor
Location. Very Crowded in the front door.
I like the location of the hote. It is very close to the city shopping centres. I love their breakfast and the staff are really nice. I will stay again next time.
Only the location. Room is smelly. Rate us expensive per night but not worth paying high, cause the hotel is small and all item in the room looks old style.. It says its a 4 star hotel but I shud say it looks like a 1 star hotel. Will not come back to this hotel anymore
It in the center of city and neer to train station Water comes from selling from light
great location, friendly and helpful staff
Central to the main areas of KL
Location We did not get our non-smoking room, instead a guy came around (when we complained) with a can of air freshner, to freshen up the room and left... what a joke. Prior to that we were checked into a room that was assigned to another couple, five minutes ahead of us! Both of us were issued with the same key card to an identical room. How could that have happen? Fortunately there were no unpleasant encounter between us. What a hassle it was after a long journey for us...
None. supposed to be staying for 4 nights but due to the unprofessional and incompetence staf i only stayed for one night to avoid cancellation and fees and checked out. unprofessional and incompetence staff
I stayed there twice. The hotel is in an area that is relatively safe and a covenient area for shopping and eating. It's also really close to a monorail station. The vast majority of the staff were friendly, helpful and efficient. The front office Assistant Manager was particularly helpful with resolving initial problems and ensured that my return stay was welcoming and trouble free. I stayed in a "Summit" room each time and even had a PC in my room. I obviously liked the hotel. The 1st time there were a few problems with things not working in my room. Common in Malaysia. Second stay 10 days later problem free. Sadly the only downside for me was the composition and behaviour of the the other hotel patrons. I was unaware that there is a peak period for Saudi (&? other Arab) tourists which extends for 3-4 months, basically over their hot summer time holiday period. They flock (mostly in family groups) to Malaysia in huge numbers and were the majority in every place I stayed. I wouldn't have foreseen any problem with that anyway. However, parenting often totally lacked the provision of any sort of supervision, discipline or behavioural limits. Kids ran amuk day & night and were rude and hostile. Avoid June - Sept
location -- close to malls, stores and city old run down rooms, not well equipped.
good location for shopping poor customer service who attended to us, poor condition of furnitures
The washing base should be inside the toilets especialy for calture like middel east, the both room and toilet doors are not properly close the water may leak while taking shawer.
view + location I did not find resturant menus????
Location. Right next to Lot10 and Pavillion, KL`s newest shipping mall, so it`s convenient. But also very loud at night. Small, but clean. Just right for solo traveller. Loud, no hotel facility.
Location - close to the major shopping areas. Modern decor. The staff did not speak fluent English and could not understand my requests. My reserved room was given away to another guest and check in took a long time as a consequence. The towels were old and worn.
The design and the cleanliness of the room. Also the effective staff doing the making up of the room There''s not much facilities in the hotel. Example are, swimming pool, gym and any other forms of entertainment.
good location. no swimming pool & gym. room is too small.
Central location, new facilities and clean rooms, easy access from the airport, nice interior. High value for money. The staff was friendly, but totally inexperienced. They did not know any tourist agency nearby. On the date of the departure they were even unable to order the taxi, we were advised to find one on the street which was not so easy early in the morning.
The fact that Wifi was free and we weren't charged extra for a late checkout. We come to KL often and will definately return to Picolo. Previously stayed as Federal Hotel and Swiss Garden. Wifi signal on level 7 was not strong enough to connect to. Further, all internet was unavailable on the 23rd November but this was due to an internet provider problem, not with the hotel.
i like everything about it not at alll
Superb location right at the centre of Bukit Bintang, modern contemporary design, bed is rather comfy. The hotel main entrance could do with a bit of a facelift with a protruding canopy for shelter or loading and unloading of guests. As two persons sharing a room may not necessarily be couples, the glass partition for the shower could be made more opaque. Or perhaps, a curtain could be introduced for more privacy. The mirror for the basin should be positioned facing the user instead of on the side.
The voucher rm 50 for meal,would be better if valid on all starhill restaurant.
OMG this hotel was absolutely amazing! The staff were incredible (front desk, butlers, bellhops, pool, everyone). They allowed us to check in hours ahead of time, as we arrived on a red-eye flight. Since the room wasn't quite ready, they showed us to breakfast and then the pool. The spa facility had EVERYTHING we could have needed to shower after a swim and get ready for the day. The spa lady even lent us her personal iPhone charging cord when she realized mine wasn't working properly. Then the front desk guy came to the pool to give us the room key personally. They REALLY have unparalleled customer service here, I've never experienced anything like it (and I've traveled to over 30 countries). The room was very luxurious and that BATHROOM.... It couldn't have been any better. That's my new dream bathroom! I would LOVE to stay here again and you should totally stay here if you are headed to Kuala Lumpur! Everything was wonderful...
Fantastic Hotel with a degree of pannache and style.
The room is pretty big & comfortable. The bath towels.. prefer it to be more fluffy..
place of hotel and room non
The Hotel is really nice and the service was 5 star we enjoyed our stay at the Ritz Everything was good
The hotel under renewed so it's so noisy. I didn't advice anyone to stay in it
The location is good, having direct connection to the shopping mall. Service is excellent. Staff members are very helpful and professional
it was luxorious, services were fulfilled effortlessly.. The staff was efficient and professional
nothing I did not like the housekeeping work they where terrible, I was discus by the dirty towels they put for us in the bathroom and I wondered if they couldn't see the stains on them, the front disk also where not friendly at all.
Well arranged, good service and quality Window shield is not enough, which made the room rather noisy. The top plate which sustains curtain rails was detached, but it was soon repaired.
Everything in the hotel is great Yes, at the appartments they dont give extra beds
This was one of the best hotel stays I've had in a long time, especially considering the price & value! Breakfast buffet was great, and the location was smack dab in the hustle and bustle of Bukit Bintang without being too noisy. Every thing was perfect! the only minor thing was that the bathroom tap was too close to the back of the sink so we'd have water spill on the counter.
location only we stayed at the hotel still to paid for the car parking, that is one things i don't like it, staff that ok!
The location of this hotel is very nice , just opposite of the Times Square mall & monorail station which can take you to various places in very cheap prices. The hotel staff were slow. When I checked in they told me to wait for cleaning my room and it took 2 hours!!. Also, they didn`t reply when I call them through room telphone.
Location of hotel, room size generous, able to provide adjacent rooms One of the room was dripping water from the aircondition duct
Everything..... I'm so pleased, my wife even complimented me on choosing such a great hotel! and I dont score many 'brownie points' these days!
good service parking
i room - central location of the hotel - panoramic elevators. messy reception, el patio cafeteria to be improved. entrance of fitness centre to be enhanced
the location is convenient for me, easy to find good food, cinemas, bookstore, shopping etc.nearby
Comfort, convenience We do not like the old type stickin wall hairdryer
near at shopping mall
Good comfortable hotel, good location. High speed Internet in room. Big taxi price to airport at lobby.
Location of the hotel was very good, and cleanliness was also very good. I found the hotel to be comfortable and good value for the money. I think it would be nice to have free internet across the board these days as internet is so important to all.
easy access to intersting points at Bukitt Bintang street . small and noisy lobby
the room is good the breckfast is also good and all things in the hotel was great nothing
I was pleasantly surprised with the overall ambience & size of the rooms. Excellent location within the golden triangle. All commuting options available nearby. Alert and courteous staff, optimum cleaniness, in short full value for money.
clean and good for shopping in KL city health centre is chargable
Location of the hotel, Value for money..... Breakfast room needs to be better organised and also there is need of good restaurants in the hotel.....
i like the customer service, the staff are well greeting each time we went out and came back to the hotel. it just like our own home. i will come back again. I think some of the switch are not function and we need to look for every where for the functional switch.
Great location in Bukit Bintang where just about everything happens, malls, restaurants, bars, nightlife... The hotel could do with some refurbishing, noisy air conditionning at night, picture frame suddenly falling off the wall also in the middle of the night and needing some plumbing to be done.
Complimentary parking, the room that I had was big and comfortable for my family. Wish they could provide proper teaspoon for the complimentary beverage that they provide rather than the plastic stirrer.
Central Location inside of Bukit Bintang. Easy to walk around, ~10 min to Jalan Alor, ~20min to KLCC. 24hr Room Service, attentive staff. Wi-Fi is awful for a country with so many DotA2 players and capable fiber connections. Construction was ongoing all around the hotel so it was pretty noisy during the day.
The room is clean and comfy. No free wifi and it costs RM30 for internet access. We have booked a taxi to the airport, but several hotel staff insisted that it is better to book a taxi through them.
close to shops
Very nice, excellent location.
the hotel was not clean and we find numbers of bugs in our bed
Good convenient location. Food selection is good. Nice spa available.
The hotel is within the city centre and is very convenient. One can try the local food along Jln Alor which is just across the road. It is also not far from PasaRakyat coach terminal whereby you can take a ride to Genting Highlands Skyway at RM4.60 for a one-way journey. Our 3D/2N was filled with activities.
the hotel's location The furniture in my hotel room is kind of old. More importantly, I would expect a more cleanliness standard in a so call "4 star hotel".
Location! In the heart if Kuala Lumpur city centre - Bukit Bintang area! Breakfast was poor! The service was poor!
Everyfing Your prices of night tours or night food...
Very convenient location. Easily accessible to the major shopping complexes as mentioned on the website. Good variety of breakfast menu. No internet access from the bedroom, however there is access in the lobby area.
Security is an issue in this hotel as there are no key card assigned to guests. The location of the lounge allows non-registered guest to have access to hotel rooms. The housekeeping also is not doing their job properly as there were a needle and safety pins on the carpet just next to the coffee making table. Other than that, the hotel rooms are quite clean.
the location of the hotel is pretty good with a lot of shopping centre nearby.. the pillow is not so comfy and the water tap abit old, however other than that, the rest is quite good
the location its ok the room is too small an no privacy
The excellent location staff
Average but very convenience. The toilet should be improved and upgrade such as extra spray pipe and it leaks everywhere. There should be complimentary mineral water in the room esp for late check in.
Location wise not bad. Firstly when reached the hotel, no greetings from reception at all, my family of 4 do not feel welcome. Secondly when insert the door card into the card reader, the reader was faulty as there was no light & electricity. Need to call the technician few times before they came & repair. We were staying in a family room yet only provide 2 bottles of minerals waters instead of 4. Overall not satisfied with the hotel service & facilities.
Location is excellent Rooms are not up to the standard.
need to be more polite, specially B/Fast lounge as only one staff called AKBAR was very polite. They shouldnot treate all customes with others mistakes.
The location is in the city center, however there are many other hotels in the area which I think better than Federal (I've been to some of them before). I actually didn't like staying there and I believe I will never book in this hotel again. The hotel is quite old and needs major renovation. The rate is expensive for the poor service given. I booked Studio Deluxe room which was totally different from the photo shown on booking.com website. The internat charges is quite high, many onther hotels provid free wifi. Overall Its not worth it.
location lack of hot water
Breakfast We book for queen bed but when we go there is twin bedded.
Good location Walls are too thin - heard the neighbour talking and laughing loudly both nights I was there, couldn't get to sleep. Called the duty manager, no one pick up. Called the counter staff 3 times, they didn't bother to go to the room to told the guest off, just heard a call to their room, after which the noise continues!
environment there is quite nice... 1. have better room service. 2. have more parking space for the guest.
Nice pool, free wifi, late checkout till 2pm for free, location is great (close to Bukit Bintang = shopping, Alor Street = lot of cheap food and Changkat Road = nightlife) no safety box inside the room
near to the shopping and active area reservations via the internet does not mean a full gurantedd booking, as mentioned by the receptionest.
The locality of the Hotel is excellent. Disturbance/noise in late hours.
The concierge was excellent. Those guys were doing a great job. Reception: not possible to pay by credit card, young incompetent staff - Rooms: dirty: blood on the bed (housekeeping luckely putted some new), floor and walls full of spots, a lot of noise because very thin walls - asked reception for other room but apparently all their rooms are like this - Breakfast: the food was ok but not great
floor is dirty and bed is not comfortable
location at the price bit shabby - but I believe t is being upgraded
The only thing I know is they charge me double for the one room once I checked in the charge 200 ringetts and again when I checked out they charge me 175 ringets .which is very bad experirnce with the radius for me I like the rooms but don't like the staff and systems
Nothing Internal of hotel is opposite to what is found on internet.