younger crowd, good to party with. terrible stay, strong smell of feces and urine outside my room, only solution they offer was to move to worst room. When first arrived, my room was leaking and they had to move me to sister hotel 30 min away, upon my return the bathroom smells of mold and feces, very unsanitary environment. Hotel staff basically threatened me with violence and offers prostitution. and why would you make a section asking about what I don't like about this hotel and then tell me not to use it for complaints. I will never use booking.com again.
Nice and clean room, very lively place! My TV didn't work however I didn't even mention it as I was on holiday and never in the room
The hotel is in need of a slight upgrade but it is big, clean and safe. It was a fair walk to our room from the reception area, but the grounds are really big and well maintained. The pool is also big and great if you have kids with you. If you want to sight-see, renting a car is really cheap, I think that we paid $* U.S so the parking facilities is a bonus. \n \nIt is only a few minutes from the airport, but cabs are so very cheap that it does not make too much diffference where you stay in the area. All-in-all, a reasonably good hotel.
Great hotel, especially for the price. Rooms were clean and the staff was very friendly. Pool was nice and relaxing, quick less than 5 minute walk to the beach and close to restaurants and shops. Would definitely recommend.
The rooms were great and the staff was exceptional. Candy organized our family a cooking class that was one of the highlights of our trip. The rooms were clean and comfortable. The location is great and close to the beach We don't have really anything to complain about
Room cleaning started very late in the afternoon.
Staff were extremely friendly
The location was fantastic, close to the beach, close to shopping and restaurants but far enough away to get peace and quiet. The hotel staff were very friendly and accomodated a request to change rooms because we wanted a double bed not two singles. The hotel is perfectly suited for older couples and families because there are no groups of "yobbo's"
it was a nice boutique hotel situated in a very good spot on the beach at Kuta. Kuta has become somewhat of a very busy place now much different rom whenI went there 30 years ago. it is now busier and more cosmopolitan. As such it was great to return each day to the peace and solitude of the Alam Kulkul.
Bad atmosfeer, poor facilities !!!!!
The location is good - only a short walk from the main beach in Kuta, but if you dont want to walk you are in a perfect spot to tant without to much passing traffic. I had to check out earlier than my intended stay, as I had problems with the hot water in my room. It got so bad that I complained 3 times and could not shower or bath if and when I wanted. I eventuallly checked out and went down the road to another hotel for the last week and a half.
Friendly and helpful environment; welcoming and cosy lauout. They catered for our special vegetarian breakfast very well. Please my name is not dr. Sanderstead but dr. Jain
The hotel is able to accomodate the whole familiy in 01 rm (04 pax) The breakfast buffet could do with more varieties , especially local food.
This was my second visit to Alam KulKul, and I completely enjoyed it. The staff are very friendly.It is a very quiet place to stay, even though you are close to the craziness of Kuta. I always book the Lanai room. The lanai rooms overlook the pool and are lovely. I noticed in some reviews that the hotel had bed bugs. This scared me a bit this visit. The good news is, that the hotel addressed the issue and treated the rooms. I talked to the front desk manager about it, and he was very honest and explained that they took care of the situation, bought new mattresses, etc. I saw the fumigation signs on the doors. I was impressed that they owned up to the problem and dealt with it.
cealn, good and freindly staff this is the worst comminication experience i had. Holiday people dont have time to go to reception to connect internet. very very poor service a for 4 star hotel
The hotel are in a very nice location. Directly on the beach and close to the Beach Road. Just small step and you are in the city. Just a small steps and you are on the very nice beach. Nice large pool with a lovely pool bar and kindly staffs. Nice garden with a nice restaurant close to the beach. The staffs at the pool and the garden restaurant kindly, helpful. The hotel by self. If you come from the pool and garden, you have the feeling you are not in the same hotel. The rooms are old, dark, very dirty, and noisy . The cleaner unkindly, laesy and not clean. My room was full up with mosquitoes. The blanket on the bed not white, more grey. Only 2 towels for 2 people. The cleaner not disinfect the toilet.
The best part of the stay is having very friendly and helpful hotel staff to guide you through sightseeing places and to find the best shopping places which the locals use. Made some friends and had a great time. The only unfortunate problem was that they were renovating during my stay and the noise and dust was bothersome as i would love to be able to write in the quiet solitude of my room during the day.
Both my husband and I enjoyed our stay. The staff were very friendly and helpful. Fantastic location for both shopping, restaurants and relaxing by the pool or on the beach. I would have no hesitation of recommending the hotel
The service of the guy on the front desk was discusting. He tried charging us for drinks from the mini bar but we did not care that we did not have them. He ignored us and said he would call the police. It was discraceful service and wrecked the end of our holiday. I will never stay there again.
Location is great. Buffet breakfast was good with sufficient choices. Staff was helpful and accommodating whenever we request for items like outlet adaptors and packaging tapes. Yes, the House keeping staff should clean the rooms well and use better smelling fabric detergent or softeners for their sheets, towels and pillow cases. Their bed throw pillows were soiled and smelly.
Good breakfast, great pool, close to beach & city center renovation on our floor, dirty
Everyone was so friendly and helpful. The location was great...right on the beach! The hotel also helped a lot with booking excursions.
Beach and central location Small bath room
Some of the facilities were a little worn. There was a problem with some leaking water which my son fell over in.
My friend was in the pool, floating human shit went on to her and she has to jump out of the pool, disgusting!! We complain to the staff but not even an apology!! Rooms are outdated, poor break fast spread, for sure this hotel not value for money. there are much better hotels on the beach for this price.
The villa and private pool were well maintained and the staff were very polite and helpful. There was construction work taking place locally and it tended to be noisy between 8.00am and 5.00pm. During these periods we were not able to stay in the Villa and use the facilities.
very spacious, great villa design, very big private pool, the beach is just cross the street. Staff do not speak english well, cleanliness of room. Two times the laundry received with big dirty spots on all clothes! no backup generator, power shutdown, we stayed ten hours without water, electricity, or AC!
Having our own pool was just wonderful, made us feel very special communication with staff was challenging, although they were willing and friendly. Villa needs it's own directory of services.
The deluxe one bedroom pool villas are very spacious and private with a decent sized pool. The breakfasts delivered to the villa were very nice with a large choice of items.
big room, nice design beside the night club and you can't sleep well, if the electricity disconnected in kuta they don't have power generator or water., poor breakfast
Location is superb, just in front of Kuta beach The water smells awful! The manager told us it was because the contractor didn't install the right pipes for the plumbing!! The staff forgot to replenish the soap for our barhroom!!
Right on the beach. Beautiful view from the rooftop. Comfortable beds. Staff was helpful, and friendly. Very noisy. Can hear your neighbors, and the streets below. Woke up to someone knocking on our door at 3 AM. Anyone has access to the rooftop so it was crowded with people not staying at the hotel.
Staff attitude, Room size, Resturant View of the Room, No Tea and Coffee in the room, Extra charges for the slippers, robes and the bad. Only two water bottels in room however the booking was 2 Adults and 2 Children. Resturant serving coffee / tea only at the beginig of the breakfast and it was only warm.
The staffs are very friendly & helpful na
Location Service Atmosphere Décor / Good clean Rooms Food Pretty Much everything else I have stayed here multiple times - No real negatives, although drink prices at centre stage bar are a little high to other places in Kuta
1 the swimming pool(s) is great; 2 live music was good; 3 multiple options to eat although I didn't use it; 4 the atmosphere of music all arround in the hotel. Music was played in the hallways in the hotel as well. Not loud at all but I could here it when I was in my room. Because of tiles on the floor in the hallways in my room I could here anything what was going on in the hallways.
The location of the hotel is good, the staffs are very friendly. The television is very small.
MORI from reception was great thanks mori for ur help , all staff was smiling and at hand , best trips arranged by the hotel use it it is cheaper than if u try to do it by ur self, if u will stay in Kuta stay in Hard Rock
Location, clean comfy beds, great breakfast. Beach, food, shopping, and entertainment within a short walk Too many people for my taste and a bit loud with all the music.
The hotel is conveniently located near the beach & mall. Room was spacious and breakfast spread was great. We loved the pool & Taboo for the children's activity. This is our 3rd visit to Hard Rock hotel. Not easy to take metered taxi out of the hotel, frequently have to wait. hotel seems more keen to promote in house transport.
Pool excellent, but never seen staff cleaning throughout the day Stayed at several hotels in bali but found the Facilities extremely outdated, room very poor and breakfast average for Hard Rockk Hotel
the music, the food, the pool the rooms and the bathrooms
The staff are all very friendly We were put in a corner room with a broken air conditioner, lumpy mattress, no balcony, non smoking (even though smoking was requested)... Spent as much time away from the room as possible.
The location was amazing and the facilities really added to a fun time. The staff was excellent. Really cool place to stay. The drink specials were great. The advertisement shows the waterslides, but they are tiny in comparison to the picture. The food is very expensive too, in comparison to places in Bali.
It was a family hotel I had no young children so it was the wrong place for me. They gave me keycards to already occupied rooms and I walked in on a half naked man. It was really disturbing for both of us.
very relaxing we just wanted a few days away from our busy schedule it fitted the bill perfectly could'nt complain
The happy hour at the pool bar The polution of the air in Bali Kuta (a bit beside the hotel)
The comfort of the facilities, the friendliness of the staff and their desire to ensure your stay was at highest level at all times.
The staff in every area were very friendly & helpful. The food was good & well presented at breakfast. We also liked the adults only plunge pool area, as we dont have small children it was nice to be able to have some adult space,it was very relaxing for us after a very stressful year. We have no comment to make as there was really nothing we didnt like.
Relax and no congestion within the hotel No sauna
Close to all the action in Kuta and a lot of good places to eat. It is more a family hotel, and not that great a location for single people.
good location, convenient for shopping and beach walk. internet connection fee is very expensive!
Pleasant & close to everything
Hospitable staff and good ambience No proper lifts and we have to climb up and down a few staris every time we need to get to our room from the lobby.
the resort was peaceful. a very mature environment. when we asked if we could book an extra night, the staff at the reception desk we not helpful, quite rude and said there were no available rooms. When we checked online, there were several available. When we approached the staff about this they were even more rude and said we would have to prove it to them by confirming online then printing at a drugstore and then they would see if there was a room available. we went else where for the night.
Accessibility For hotel guest, they would have organize free shuttle service to/from airport.
It's very close proximity to Kuta Beach and main shopping area - it's right in the heart of things but set back off the road enough to be quiet. The beds were on the hard side and our room 311 was under the kitchen on the 4th floor so our sleep was disturbed by noise from above
The swimming pool was so beautiful and the spa programs are on promotion at the moment so I could have it a great deal!! Of course the restaurant was good as well and the price was quite resonable. mosquitos....but I think wherever you stay in Kuta, it will the same.
The Problem was that booking.com used the wrong mailing adresse of mercure so as we arrived they did not find our reservation. That was the information on the reception.
Location was excellent and across the street from the beach Room was small with minimal facilities.
location is excellent make sure you ask for a non smoking room - the smoking rooms stink; also note that they close the pool for private functions so hotel guests cannot always use it - usually without any advance notice, breakfast choice a bit stale
location, service, great roof top pool bar closes too early at night...
Nothing. Everything. The service was awful. The pool had algae growing in it. The room was dirty. It had not been swept (hair was on floor). The room was tiny. I was told it would have ocean view but all I could see from my room was the pizzahut sign. I reguarly use Accor hotels when travelling in Indonesia, but I won't again.
The hotel staff very friendly The hotel room is to small
The poolside view is excellent during sunset
Location. Poor value for money, pool and bath towels old and ragged. Bathroom crummy and low standard for the price. Pool area needs a good clean up. Would not return.
The ambience of the hotel and the location of the restaurant were excellent: very private but at the same time so accessible from the beach. The bathroom had a faint but constant foul odor.
WIFI in rooms was advertised on website, but not available even in lobby which was main reason for paying a high price for a mid-quality hotel. Very disappointing.
Hotel Location room smell so bad (i was in 2 rooms), room not clean
I'm just like the location. The hotel staff and service of the hotel is very poor because the manager of that hotel accuse me that i was break the refrigerator whereas is not me. And the manager hotel ask me to change the refrigerator with a crazy price!!
Excellent location to walk to beach and restaurants. After change of room from third floor (I felt like I was put into a Russian apartment block) the room was acceptable. Mostly we liked the little porch on the ground floor rooms. The gardens were quite nice. Enjoyed breakfast. Staff very obliging and friendly. Hotel in general is quite shabby and needs lots of maintenance. Pool area poor and water did not look clean (it was quite cloudy). Pool area is not inviting as there were not enough sun lounges for people wanting to use this area. Lobby needs to be more inviting, some plants, more lounge chairs and bright cushions may be what is needed.
Very clean, nice staff, good aircon!
it is definitely not a four star hotel: pretty basic hotel with no great assets besides the fact that it is opposite the beach it is a very basic standard hotel with no luxury at all!
Nice Garden Area with 2 Pools, Open Restaurants, Very Friendly Staff! Wireless is not available in the entire hotel as advertised but only in the Lobby and the Restaurant.
It was a great position and the staff were very friendly and helpful. The rooms were well air-conditioned and breakfast was actually quite nice. You'd sit in a pagoda like area with the gardens all around which was a lovely way to start the day. The pool was lovely but needed some more shade the chairs around it.
Lovely friendly staff most of which knew my name and alsways addressed me by it! My boyfriend!!
hotel was ok needs some renervations my aircon flooded the room and staff did not even fix no safe in room, smell of room
The hotel was lovely, it doesn't look much from the street but once you step inside you see the traditional Balinese hotel. The pool was great it had a swim up bar and good cocktails. The food was nice, the satay chicken was excellent however the breakfast was ordinary, but great for the price! Initially we had a room with two single beds, the room was old and tatty however, the second night we moved to a queen room that was beautiful and clean, balcony overlooked the pool and the air conditioning was must! This hotel is in a brilliant location central to shops, beach and waterbom park. It is great for those on a budget!
We travelled as a family of 4 and I was impressed by the staffs friendliness, courteousy and efficiency. Service was unrivalled and the hotel is very well located to all amenities The cleaning staff could do alot better when cleaning the rooms daily
the hotel staff were friendly they went all the way out to find me a replacement room when the room we book was not avialable and upgraded us to a bigger room & gave us a complementary body massage.service stuff were also efficient in rectifying the problem matter with the aircon.all the other staff of various department were also friendly greeting each of us with a warm smile. the food was not really tasty.
The staff was incredibly friendly and welcoming. They rang a gong when I arrived, put a flower in my hair, sent me a welcome drink, and genuinely said hi to me every time I returned. My shower faucet handle broke and I had to wait a bit for the them to fix it. But overall, they were quite responsive about it.
Very friendly staff willing to help wherever they could. Outstanding location right on Kuta beach. Spa facilities are expensive. No Gymnasium facilities. No 'departure lounge' allowing for people who have checked out of room but have late evening flights, this would enable people to freshen up prior to final departure. Several hotels in Bali do have this facility
Good position on the beach in Kuta. Staff were good. Rooms OK but this place is an updated old hotel. Food and alcohol was very expensive compared to even more upmarket hotels nearby.
nothing except the location. rooms were vile and cramped, music from the pool-side bar intrusive and the rates were an outrage. we left to a more expensive villa but at least we got what we paid for. we didn't like the noisy, awkward rooms; we didn't like the inept staff; we didn't like the overwhelming feeling that our booking was a shock to the staff at reception and it took 30 minutes just to get to the room.
Location and restaurant are ok. Poor aircon capacity, malfunction of TV, staff unintrested in solving problem
The location,security,foods and the surrounding area near by. A lot of mosquito!
Kuta Paradiso Hotel is a lovley hotel, great entrance, great pool and great service but the rooms could of been beter although very clean.
Hotel staff are helpful and friendly. They fulfill your request within a few minutes. Security is good and it's quite safe to stay in Bali. Hotel should not be 5 star hotel. It's too old and facilities are not good
lack of warmness from staffs, more cordination between restorant and reception is required, found mosquitoes in bathroom.
I have to say that generally deluxe rooms are ok. Problems: you cut extra money from me and I do not know why and for what because the price was already published on website and it is not fair. On my arrival I could not get the room that I have booked. I had to prove my rights for the room and it is really strange for 5 star hotel. Hotel is located right at the ocean and when I go there I have to walk around corners – no straight way. It is not a complain I have to say that generally deluxe rooms are ok. Problems: you cut extra money from me and I do not know why and for what because the price was already published on website and it is not fair. On my arrival I could not get the room that I have booked. I had to prove my rights for the room and it is really strange for 5 star hotel. Hotel is located right at the ocean and when I go there I have to walk around corners – no straight way. It is not a complain