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At another instance, the cancellation policy was not applied correctly at this hotel. I was charged cancellation fee, despite having cancelled the reservation in time.
Excellent design of the rooms, great landscaping of the grounds. Location near two supermarkets, so very convenient for families. Extremely helpful and friendly staff - we were lost getting there and the night clerk sent her son to drive around town until he found us. Other requests -for a corkscrew, to fix the hot water - were answered right away. We'll definitely recommend it to friends.
very good value for money, staff informative and friendly. suitable for what we needed - self catering apartment, adequately furnished. we had use of car so out-of-town location not an issue
it is an excellent summer resort. It has all the facilities one would need, a fully equiped kitchen. The rooms are new and confortable. The garden and the pools look very good. In addition, the small town of l'escala is a nice place to spend some quiet time on the costa brava. the hotel is difficult to find. We were unable to contact the hotel the evening we arrived due to a wrong phone number that we were provided in the confirmation email.
I thought the staff were very pleasant. We broke the plastic key and a guy came and let us in at 11.30. He could not have been more pleasant.
Friendly helpful staff. Good sound proofing to the rooms. Modern easy to clean accommodation. All basic cleaning products where there for you to use. Really pleased to have a washing machine when travelling with a small child. Kitchen was quite well equiped. Feeble shower - very low pressure. No towel rails or hooks in the bathroom. No drawers or shelves to put clothes in except at floor level and very high hanging rail. Impossible for children to put clothes away. No kettle/coffee maker in the kitchen.
Setting, facilites excellent.a little far from th town. Lack of toiletries. no hairdryer
It's so convenient for everything; motorways,sea & beaches, cities,mountains,& some really nice resteraunts. I think the resort was designed/built for Spring/Summer/Autmn occupation;it is not easy to keep the apartments warm in Winter.
In a crisis situation when our flights home had been cancelled, the staff were so helpful and supportive, accomodating us at short notice. The hotel is very clean and comfortable. n/A
Very clean and quiet and well equipped rooms. Included an equipped kitchen and a washer and dryer combo. The grounds are neat and tidy with very nice landscaping. Internet did not work in the room. The staff repaired it, it worked one day, then quit again. I used the wifi near the office. Parking was on- street and sometimes we were not able to park near our room.
Fabulous place and area but room and particularly bathroom are too basic. For example no fridge for our wine, no glasses to drink from and no table on the balcony to put them on! See above
everything - the view/the beach/the staff - it was the highlight of our trip to spain & france. I hope to return again w/ family. the food was excellent - gourmet & perfectly proportioned but expensive - the only other places to eat are some distance away requiring a drive or the lovely walk to L'Escala
This hotel is right on an amazing stretch of beaches in a quiet town. The seaside rooms have perfect views of the bay and are a stone's throw from the water. There are walking trails and Roman ruins. The continental breakfast was great, the restaurant had a delicious gourmet menu. and the little bar just off the beach was a great place to grab a few beers and soak up the great atmosphere.
Most nice hotel I ever stay in my trip! Very special! Change the doorlock in 121.
Restaurant ,hotel position,service,friendliness,and excellent value. Rooms rather small.
The hotel manager was extremely helpful. The food at the restaurant for both dinner and breakfast - and the waiting staff - superb. A truly wonderful experience. The cleaning staff could have done better by checking that the toilet rolls were absent and the soap dispenser was empty. It was a small problem but annoying.
Location by the sea offering a fantastic seaview, good restaurant and a good starting point for visiting nearby interesting places. Difficult to find hotel especially in the dark. A GPS is recommended. If address is not found on the GPS, look up the hotel in Google Earth and get the coordinates. It's a shame that not all hotels provide their locations by giving coordinates. No TV in room.
We have stayed before 2 years ago, and love the position of the hotel, and the character of the old hostal part, now combined with the new extension and gardens. The waiting staff are excellent, discrete and efficient. Having booked 2 rooms in April,1 Family and 1 Garden, then cancelled the Garden and specified the Family room was for 3adults, it was disappointing to find we were not in a Family room, but squeezed into a Garden room & could not change due to the large number of conference guests
The approach from the carpark view of the sea through the reception area is teriffic. The location of the hotel on the sea shore if fantastic. We stayed in September and had wonderful weather and a sea view room. Excellent food and not too expensive. The reception manager Zaida who speaks perfect english was very helpful and kind. We will definitely return to this hotel. There was nothing we did not like
Excellent location and would have been beautifully quiet had not building work being carried out. Restaurant food delicious. Staff lovely. Would go back when work finished. Shower great! Should have been told about the building works when I rang as said I wanted a quiet de-stressing break with my husband. Room walls/doors could have been cleaner. Would have loved a kettle/coffee/tea facility in room and more pillows.
Friendliness of staff, great location and views by the Sea Promenade (currently being rebuilt after a punishing winter storm)
the hotel was very comfortable, extremely clean and the food was very good. Waiters very helpful. Fridge in room was a big bonus
Very well positioned, on the "front", but quietly just away from the crowds.
Pool and beach Views, all rooms terrace Rooms a bit old, curtains, cover
The staff, as always were very friendly and helpful. The food was good, and the hotel no distance at all from the lovely beach. The room itself was clean but there were hand marks on the windows and screen around the balcony. Probably just not noticed in the change over.
The management of the hotel went out of their way to make us feel welcome.
Out of season but friendly, efficient staff who spoke English and were well informed. Difficulty in finding car park. No problem for us but no TV in bedroom.
The rooms were lovely and the view was spectacular. The owners were very friendly. It was excellent value fpr money. The drive up the mountain side with it's hairpin bends ans sheer drops i found a bit frightenening but that is a personal thing. It was abit strange to arrive and nobody was there to greet you but eventually we found the message at the front gate asking us to phone the owners on arrival....that should be abit more obvious.
Rooms without tv Unbeatible location, good restaurant and good service
We love this place which is why we have been again and will return next year.....it is family run and we are made very welcome. The situation by the sea is excellent and the restaurant serves very good foof. We have recommended it to all our friends. The mosquitos in our room!