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The casino, room, and the great atmosphere I liked everything ! :) Loved the hotel
Clean, smart, luxury hotel with a central location. Certain bar staff were uninterested in the customers they were serving, on one occasion when asked for milk for tea, swung the fridge door open at such force it swung back on himself. The drinks were thrown down instead of being placed. A level of service not commensurate with this very nice hotel.
Concierge service was superb. The quality of the food was excellent and the professionalism shown by the staff was second to none Nothing
The room and the hotel decoration was amazing. I did not like the room entertainment was very poor. Usually you get to see movies at not extra cost, however at the Bellagio it was a charge of 12 dollar per movie. Frankly, quite disappointed. Also, the restaurants were closed at 10 or 10:30, quite early if you want a late dinner after the show. The access to the spa was also at extra charge regardless if you were having treatment or not.
Loved the Location. Very slick premises Hard to suggest anything bad. Over all a great Hotel. Get to the pool early if you want a good spot
Size of room, location on the strip
The resort fees they charge are rediculous, I have no idea what these are for
i loved absolutely everything about this hotel, the staff were fantastic the whole place was amazing, i cannot recommend more!
Hotel Staff - Limpieza - Facilities Price
Location, Hotel Services and Activities. Smoke in the casino, decor beginning to be dated
Sheer luxury combined with class. Tips; tips; tips and more tips. Do the hotel pay for the services or do I?
Staff was very helpful and courteous, location was perfect, pool area was well maintained and not too crowded. I also find Bellagio size to be just right, with enough different options of things to do but not overwhelming. I also liked that they had chairs and little tables scattered all around the hotel so that you can have your drink while people watching, just like you are in a cafe. Plumbing in our bathroom was very noisy and would bother us during the night
. The coffee in the rooms were horrible. All and all ive stayed at a motel 6 and was more satisified with it than the Paris. Very disappointed and what a cheap place . The coffee in the rooms were horrible. All and all ive stayed at a motel 6 and was more satisified with it than the Paris. Very disappointed and what a cheap place
Beautiful room. Comfortable stay. Able to use a kiosk to check in rather than wait in a long line to check in. Plus, we got to check in early! Being charged resort fees of over $30 per day. Pool is closed. We didn't use WiFi. What am I paying for? Plus only 1 of the 2 keys worked.
Bed was comfortable. Nice to have a coffee maker and a fridge. That the housekeeper didn't replace our used wash cloths. No shower cap and bad bathroom lighting.
lady at desk who helped me to check in, was the best. friendly, efficient, and knowledgable.
Location was great! It is hard to get to your room. Especially when you have luggage.
Very nice room. Night time registration staff was very friendly; day time not as much. We had to switch to another room because the first one we were in sounded like a strong breeze was constantly blowing, almost as loud as if a vacuum cleaner were right outside our door. They moved us immediately upon request.
The hotel was very nice with great staff. The location on the strip is great! Food was outstanding in all of the hotel eateries. Very easy access to all of Vegas either walking the strip, seeing the Bellagio fountain show across the road, or catching a taxi to see more of Vegas. Had prepaid for our room we thought and then was stuck with an unexpected resort fee upon arrival. Prices for everything from restaurants, drinks, to gift shop items are outrageous.
Very conveniently located. Excellent valet parking Main restaurant on casino floor very noisy. Unable to hold conversation.
Eateries on property The experience, the crowd, the noise in the room, the drip all night long in tap of tub
No free parking . Was not given the option to park for 20 mins also while I checked in. I had to drop my rental car at the airport and return in Uber. While checking out luggage services refused to get my luggage at the North End entrance which is the designated pickup spot for Uber/Lyft ( this is deliberate to force you to use cabs) . I had to carry 2 carry ons and a large check in bag from one end of the hotel to another (half a mile almost) to reach the North end . Luggage services did not provide a trolley as well. Very disrespectful of paying customers. Luggage services , parking rules
It was comfortable, and the location was great. It was nice and comfortable, until I smelled something rancid in the bathroom. The smell was coming from one of those huge National Geographic sized cockroaches. I told the front desk but all they offered to do was clean the room . That ruined my whole stay . I paid to stay somewhere nice if I didn't mind roaches in the room I'd stay at one of the many cheap motels Vegas has to offer
The hotel is beautiful and much larger than appears on the outside. The pool side area looks inviting and they do offer a spa/gym that looks agreeable but my visit was purely for business purposes this time and I was unable to use these amenities. I had dinner at Mon Ami Gabi and it was fabulous. Menu was fantastic, staff was friendly and attentive, and the food was all brought out as requested and very very good. Petite Suites are gorgeous with a nice meeting/sitting area and two bathrooms which was convenient and the beds were comfortable. Upon arrival there was a very long wait to get checked in and it seemed like there were more employees standing around rather than calling on guests to help them. They have "rapid" check-in machines that seem like a waste of space as I couldn't get it to work for me no matter how I tried. The first room I was checked into was a beautiful petite suite but had a rancid smell and upon calling maintenance and waiting roughly an hour they came in and told me there was a gas leak coming from the sewer due to a broken seal in the toilet that the maintenance guys were aware of and shocked they actually put somebody in the room. Instead of helping relocate me and my luggage they had me pack my bags and go back downstairs to wait some more so that I could get reassigned a room. My second room smelled equally as bad but like a children's pool that hadn't been cleaned all winter. Within 15 minutes I had a horrible headache and was back downstairs. They moved me a third time and offered me a small credit to use in one of their restaurants or spas. Although this did not make up for what I had already been put though (and the stress, anxiety, and headache I was now stuck with) I was running late to a meeting that I should have had plenty of time to prepare for so I took what I could and ran. I had my meeting at their French Bistro and it was lovely. My bill came, I charged it to my room, and retired for the night knowing I had a very long day ahead. After getting back to my room I realized they have no water located in the room. I was exhausted and the thought of going back downstairs was dreadful so I just went to sleep. Upon waking I found my bill and realized they had not removed the credit I was given for my previous days troubles. I called downstairs and they told me that the restaurant, although located at Paris, is not owned by Paris and therefore was not approved for the credit. I was told if I wanted to speak with somebody at the desk upon check out then I was more than welcome but there was nothing they could do for me. So back downstairs I went, again. After waiting a few minutes I was helped by a lovely lady who tried her best to understand the situation and show that SOMEBODY in that hotel cared at least a little. At the end of the day I got onto a flight to come home wondering if I could every come back to Paris for anything more than a restaurant that wasn't even owned/operated by the hotel. I travel to Vegas for business multiple times a month and would like to be able to say I would try this hotel again but I am extremely unsure at this time.
The rooms are a perfect size and the hotel has fantastic if not pricey food options. Would go just for the food if I had to! Cigarette smoke in Vegas is a real issue. If you don't like your entire wardrobe smelling of cigarette smoke, I'd suggest one of the strictly non-smoking hotels.
our room was terrific, overlooking Bellagio fountains, and has a balcony, so great in the evenings. Really well appointed. The swimming pools were modest a but very accessible. Staff great. Plenty of dinning options. Not really built for gambling , but you have many choices on the strip so not really a problem
Impressively decorated, beautiful hotel with beautiful people.
Staff friendly and helpful and room imaculate Lack of staff at check in only 1 staff member after 20 mins another person arrived
Loved our room asst
Nice clean rooms Charges for internet, resort fee, etc. They just try to squeeze every penny out of you. I don't mind paying for things but I hate getting ripped off.
Easy for me to charge my cell phone, Ipad I do not think, the room is vacuumed on the daily basis as I happened to see thing laying on the floor. Room Coffee is not free of charge, correct? My next trip to Las Vagas to see Mary and Dony show will be unlikely Ceasar, but I might change my mind.
There were no convenient arrangements for a simple cup of tea or coffee in the guest rooms which by the way is complimentary at most hotels.
How clean and fancy everything was That I only stayed one night
The tv in our room did not work and nobody came to fix it.
Spring for the Petite Suite, well worth it!
Shopping, food and location. For the money I spent, I could have stayed at a much nicer hotel with a view of something besides a rooftop and the backside of another Caesars tower. It was a very disappointing room. I'll go back to The Cosmopolitan or The Bellagio next time.
I was given a king size room even though I specifically requested a 2 queen room. I had to call several times for someone to help. I the end I had to give in to a rollaway bed as I was too tired to continue waiting.
Beautiful and fabulous casino was luxurious and over-the-top with marble and statues and the pools were awesome. I will absolutely return again.
Location seemed central to lots of stuff in Vegas. Casino and storefronts in the hotel. Price was reasonable. Sinks did not drain. Super irritating to have to had shaved, brushed teeth in a sink that wouldn't drain. Not worth changing rooms because I was there one night but this will definitely make me think twice about looking here again.
Location was great and right off strip. Walking distance to most attractions. Poor water pressure in room, no bathroom exhaust fan in room.
The area we stayed in was dirty
prefect location and good pool. Not impressed by the rooms which were supposed to be newly renovated. Overall, great location with plenty of good restaurants and bars close by. the room was below average but how long are you in the room?
Room , casino
Price Worn out. The facilities look used and abused. Furniture in the room is horrible. Even the pillows are exhausted. The hallways look like they have seen much better days.
I liked the location. The hotel is right there near the strip and easy to walk to food and shopping. The lady that checked me in was really nice. The room was dirty and out of date. One thing that really frustrated me was the parking. I think when you check in they should explain parking to you. I tried to use my room key for parking and it still charged me $8.00. I probably won't visit Vegas for another 15 years.
The light on the bathroom didn't work. The iron didn't work. Check in time is at 1pm if not there's a early check in fee.
Good location, good pool No fan in bathroom, my AC wasn't working, I paid extra for view and got a view of back of buildings. No re refrigerator, even motel 6 has a refrigerator.
Room size Hidden fees, clerk not friendly
Theme I felt as though the room was described as much nicer than in reality it actually was, no point in adding their additionally "nicer" rooms
we were upgraded to a great room with a view over the Bellagio fountains and the Paris balloon. We had such a good stay we didn't want to leave!
Location of the hotel... mid-strip, close to everything. We saved a lot on transportation. The rooms themselves were not up to what I expected. No coffee makers (so I'll spend $5 a cup downstairs @ Starbucks?), tiny window with "strip view", closet/tv armoire was falling apart, carpet was old, no refrigerator.
Comforatable large room. Pools were excellent. Being accosted by Guest services as soon as we checked in for a so called "Free Dinner", which turned into a sales speel about a presentation we should go to that would tell us about the hotels changes etc. In the end we got a free breakfast (if you can call it that) - packages muffins and Danishes, awful machine coffee (not exactly as he had described initailly). In the end it was a sales pitch about buying into a timeshare of the hotel!! Wasted 2hrs of our time and we only had a day and a half there as it was. Watch out for anyone who offers something free - as it all ends out being timeshare selling.
The location was great, very central on the strip. Good shopping facilities and restaurants. Staff were a little slow to respond to a maintenance issue we had in our room.
There were 2 nightstand lamps, one was not working, and the other one had a light bulb hanging off the base (the socket is broken). The room was way too dark. I called house keeping to ask for an extra floor lamp and fixing the 2 night stand lamps. The did give us a floor lamp, changed the light bulb on the dead lamp, but they did not fix the one with broken socket so the light bulb was hanging on the base during out entire stay (not exceptable for such a high standard hotel !!!)
comfy beds and pillow selection. No room safe. Valet takes too long (average 30 mins. car pick-up). Self park garage too far from main lobby that we avoided meeting our friends at the hotel for dining and gaming. Too much walking...just inconvenient.
Comfort in the room. facilities throughout the complex. Dining options-good value. Found the arrival and parking stressful in thet we could not self park and opted for the valet service which ended up O.K.but we didn't know that at the time.Not enough personnel for checking in- quite a wait.
N/A. Booked three rooms and they are at three different floors (8, 23 and 34).
Facilities on the hotel side are poorer than others on the strip and facilities such as gym are extra and expensive. Quality of the restaurants and service is very poor and same price as others around - best avoided in the hotel
The Casino. Tiny room.
Very central & on main strip. Comfortable, pleasant with good shopping ammenities. Whilst smoking is permited in the resort, you could not smell the smoke as you walked through the casino unlike other hotels. The hotel coffee lounge provided poor service. We ordered cappuccino's to receive a very small tea cup that was only half full. When we asked for milk to top it up it was brought out cold. They charged enough to provide a decent size & quality of coffee. You'd expect more from a hotel like this.
The staff was amazing and attentive . Loved champagne hour and 24/7 coffee. The pool at the Beach club wasn't clean. I wasn't impressed with the quality of the slots area.
Great location, staff and property. The night club keeps you up all night. My bed actually vibrated, physically vibrated, from 11pm to 3:45am. Worst nights sleep ever! MAJOR Issue that needs to be dealt with!
The Cromwell delivered! This has been by far the best stay in Vegas. They exceed in customer service and deliver 100% satisfaction. No waiting to check in and absolutely amazing rooms.
Service was the best i've experienced in Vegas from the moment you walk through the door the valet lets the front desk know who has arrived prior to your checking in so they literally already know your name as you walk up to check in, to the countless interactions you have with the Cromwell staff. This hotel outshines the likes of the Encore! The rooms are a clean and very well designed! I'll be a repeat customer for sure!
Smaller, boutique hotel. Great showers. Complimentary SUV ride back to hotel. Friendly staff
Great location and facilities. You can hear the night club music loudly in your room until 4AM.
I loved absolutely everything! Staff was very helpful and friendly. I will be staying here again in the future! No complimentary breakfast. I heard Giada's was amazing but couldn't get a reservation either of the two days I stayed.
The hotel management was unresponsive. I travel extensively for business and would never recommend this hotel.
Clean, Fresh, New, Great Staff, Great Business Cetre and Gym abd most of all very quiet. No coffee or water in your room.
The bed was very comfortable. The fridge did not have any storage room for stocking our own snacks or drinks. This was inconvenient because we brought items to stock the fridge. The bathroom sink did not work properly and squirted out toward us multiple times. We always bumped into the center table by the couch. Although the room is very large, we felt cramped by the couch area. Only one bathrobe of the two was plush material.
Perfect location it is in the middle of everything. Easy to get to the strip. The "resort fee" is ridiculous. Defiantly did not get the resort feel, but overall still a cheap hotel.
Very centralized and near some great attractions on the strip. Excellent value on the cost. The bed in our room was old and saggy. Everything else was fine.
I love the large room we stayed in and that there was a mini fridge. The bathroom was spacious also. The online checkout was super convenient! You can't beat the location right in the middle of the Las Vegas strip! Black marker stains were on the sheets. The headboard on our bed did not look like it was cleaned. The counters were definitely not wiped down, there was sticky residue left from the last guests.
We chose to stay at valleys and not go to the Bellaggio because it was third of the price. We were so impressed because the rooms were big and clean, the bed was comfortable, the bathroom was pretty and clean and tidy, and there was a little food court downstairs which made it very easy to grab something on the go without breaking the bank. We spent the money we saved going to other hotels around us. The Paris Hotel is adjacent via a tunnel between valleys in the Paris Hotel which made it convenient because Paris has a great night life and we never had to really even leave to go outside to get there.
Room was clean, king room wasn't available on the first night, but transferring to different room on the second day was easy. There were no amenities in the room like a refrigerator, coffee maker, or microwave. We like to take leftovers when we dine out, and there was no way to store or reheat our food.
I enjoyed our room and the view. It was big and comfy and we weren't all on top of each other. The food downstairs and outside were great. It's in an amazing location and if you want to walk to strip it's convinent in location. I did not like the lines to check in or the staff in general. They were not very nice and didn't seem to want to help. I tried calling for a late checkout and they denied me a late checkout and said ballys couldn't do anything for me. I would understand if there we maids on my floor cleaning but there weren't any. It's Vegas, people get in late and want to sleep in past 11 in the morning but they would not let us even stay an extra 20 minutes. That is something I always look for in a hotel and ballys seemed to not want to accommodate us. So I'll stay somewhere else next time!
The location and the price Our rooms is all the way at the end of the hallway
Location Front desk service sucks
Outside appearance is deceiving. Rooms are nice and clean even though the outside has not been remodeled. I booked through getaroom and it was extremely frustrating trying to add a guest to my booking since I was not going to be able to check in myself. Bally's would not help and had to call getaroom FOUR times to fix the problem.
In the middle of the strip, big room, go the room for a decent price (besides the resort fee) We got to the hotel and the self check in machine didn't work for me and sent me to the desk. Then I had to wait in a line that only had one person checking people in. It took forever and it was a horrible 1st impression. They need to have a few more staff checking in people because one person isn't enough during higher check in times. Everyone in line with us was irritated.
Nothing !!! Customer service was horrible. Rooms were dirty, heather didn't work , shower head was broken , the shower room light bolb was burned, whither and waitresses were super rude at the casino , customer service was super poor and I did not enjoy any second of my stay at this hotel. Requested refund but was rejected in very rude wat. Dissatisfied custo r will never return to this hotel !!!