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I cant say anything good about this hotel I am sorry, This is the third time in as many years I have stayed here. Each year it has degenerated incrementally. It took over 3 hours to book in, I was given a very bad room initially, but that was eventually rectified by a Good front desk manager. However the next room was only just "reasonable" so I offered to pay for an upgrade of 40 dollars a night and cut my loses.By this time 3 hours had passed. I then moved into a Celebrity Spa suite and the inside was very bad indeed. There was a cupboard door hanging off and the remnants of the last occupier was evident. I then complained to the manager but I was told there were no other rooms available. So I had paid extra to get a supposedly decent suite, but it is definitely the worst I have ever seen on the Las Vegas Strip. When I booked out, the receptionist asked me if I enjoyed my stay, and I told her about the shortcomings of a supposed 4 star hotel, but she surprisingly answered " well sir we are going to re-decorate all of the rooms next year".This was no use to me, I had just spent two of the worst days in the overpriced Spa room which was annoying to sat the least. I then walked 300 meters to the vdara 5 star hotel and paid exactly the same room rate as the mgm grand, for a further 7 nights, and the vdara upgraded me to a magnificent corner suite on the 40th floor at no extra charge. Please forget the mgm, you can get much better rooms for your money if you look around.I Can not give the mgm a lower rating....but this is my experience from 10-12 August 2011. Please consider the more upmarket and newer vdara hotel. You wont be disappointed.
noyhing we had to sleep to men in same beds because there wad no two double beds available . we where told by booking .com that we where to have to beds per room
very comfortable beds access to food any time and a good location on the strip with children
The location The first girl at the reception could not find my reservation and was if not rude but not very helpful she made me make another booking.when I got held afterr making a new reservation the girl was gone and a got help from another member of staff and this girl was very helpful.called a managerabout the new and old booking took the old one cancelled the new one for me and sorted everything out very nicely...roomfacilities a bit dated.shower very poor.
Room was clean and quiet, a big plus. Smoking in the casino, I have smoke related asthma and this was trigged by the smoke, and made me unwell, didn't realise the casino was smoking!
location, staff.. room was small
Loved the rooms we stayed at the signiture 2 years ago and thought we would try the grand as it was our 40th wedding anerverasry and my birthday but was disapointed as we informed the hotel of this before we came but nothing was said or done we just got messed about as our room keys wouldnt open our room twice and felt like we were criminals when 2 security cards came to open our room and made me open my suitcase to get my passport in view of people walking past the way we were treated on a few occasions i felt like we was not important enough to rate the same service as the vip guest
Comfy room, plenty to do in hotel It was good to see Vegas once but overall I'm not a fan and won't be heading back in a hurry
Uncomplicated, easy airport check-in, close to airport, great staff and facilities, remodeled rooms in West Wing, view from room, lots of amenities. Fitness center not included in room price.
I like the hotel, with the room, casino, shops, and all the actives N/A
Fantastic casino with great shows. Pool was closed. A lot of noise inside room. ie noise from neighbours and hotel staff inn corridors. No minibars in rooms, no fridge to hold icecold cocacola for when you wake up with a hangover.
cleaning room , good service ,, nice hotel for honeymoon
location 1) looooong line to check-in (about 45 min!) 2) extremely loud music in the casino 3)cafe/restaurant choices are quite poor, mostly junk food
To return again. None
I liked the location. Wish the room would have had a more "Vegas vibe" but can't beat the location.. right across from MGM. & The Staff was great. Boring room interier.
i thought the hotel was fantastic and the comps were great thank you i ahs a players card. the room was slightly below average and i lost on the tables !!
location and good value for money check in took to long
I like the spa I did not like the secure of the hotel and the service
it was a young and lively hotel that suited our age group ( 25- 31 yrs), quite a casual atmosphere and great pubs/nightlife
NY NY theme Lack of tea/coffee making facilities limited tv channels Lack of restaurants/cafes serving meals on crockery rather than plastic plates.
Got a room on a high floor and the location was perfect. Overall bad customer service. The shower was not working. Alarm clock was not working. Front desk manager didn't give a damn. Hotel was fully booked so obviously they wouldn't care ... The room was old and shabby ... no bottled water in the room, no hot water kettle, no tea/coffee in the room. Would not stay here again for sure. There are many 4 star hotels on the strip that over way better service and value for money.
Very nice hotel-casion of Las Vegas, one of the most "human" and nice to visit. Noisy, bit certainly like most of hotels in Las Vegas! Depending of room location rolercoaster could be noisy (but end at 11 PM).
The location was perfect, one block off the strip. Walgreens is also one block away, great for stocking up on groceries and goodies. The staff here is incredibly accommodating. Rooms are rather large, with full size kitchen, and washer/dryer. This hotel does not have room service. Rather small detail.
Great accommodation, Great staff at check in, valet & porters Pools on 5th floor & roof a very nice touch. Concierge staff were not very helpful. Mae in particular was rude & not at all helpful. Only critical comment re the suite, carpet badly worn.
Kitchen included. Beds are comfortable and location was away from the strip so easier to get rest at night.
Used the 2 BR. Nice having room to relax. Upscale. Pool areas nice. Close to strip.
Who needs the strip when you stay here? With a west facing room, we had the best view of the strip, and city center, without all the noise. We were only a block away from the strip, and our room offered so much more Then the traditional rooms on the strip. Having a room with the kitchen helped us save money by allowing us to bring our leftovers back to the room and heat them up. That was certainly an unexpected perk! Been able to wash my clothes before coming home save me the stress of having to do laundry as soon as I get home. It was a coffee shop and market downstairs along with the fitness room, there was nothing to miss about the strip at all. Loved staying here!
Great location - across the street from miracle mile entrance. excellent staff - helpful and positive. Cozy pool - food drinks and music with lots of mid day sun. Comfortable rooms - very quiet at night with quality beds. Wi fi worked also worked well. No room service, food availability is limited. Snacks were good enough for us though. Our room had a microwave which came in handy.
My friends and I (4 ladies in our late 20's, early 30's) traveled to Vegas to celebrate a birthday and stayed at the Marriott Grand Chateau. We selected this hotel because of the price ($207 per night), location (1 block from the strip and directly across from Planet Hollywood Mall/Casino), and room set-up (2 bedrooms with 2 full bathrooms and kitchen). The rooms were amazing and we had plenty of space to spread out and be comfortable, esp with the extra bathroom that we found extremely helpful when we were getting ready to go out at night. The only downfall is the early check-out time of 10am. Also liked that is was a non-smoking facility, which gave our lungs a break! Early checkout time (10am), but the hotel will hold your luggage for free.
Well as soon as I walked in the door I was hit with an $84 resort fee, not really the properties fault because that's the way entire industry is moving but still it's annoying when you think that you have already paid in full. The casino had lower minimums, but it wasn't exactly a place I wanted to stay and gamble for a while. The room seemed sufficiently clean. We were placed in a smoking room on our first night despite having requested a non-smoking room, when we brought this to the attention of the check in host - they stated that it is a request, and not a guarantee that we would get a non-smoking room... we went up to put our bags in the room, and were repulsed by the disgusting smell. We went to the front desk again and explain that we would have a difficult time staying in the room with the intense disgusting odor, but the host seem to laugh it off and told us to smoke marijuana in the room now that it is legal in nevada. This was not an appropriate response in my opinion, however there was nothing we could do unless we wanted to sleep on the Las Vegas strip!
The hotel lobby was renovated with a modern look plus can't beat the price. The room was decent, it had all the necessary amenities that you would need for any hotel. Overall, a nice hotel that provides all the basic things needed without having to overpay. The bathroom definitely needs an upgrade. And, also, adding more gambling tables (i.e. Craps, Poker) to the casino would be a bonus.
The room, the price, the casino, and the staff I had to leave early
I like that its more quiet than the casinos on the strip. We have a toddler and it seemed like a good option given the location. Not a place for someone who likes to gamble to stay. The casino is tiny and the sports book was a joke. Very limited dining options. The rooms in the club tower were so humid it was unbearable. It was on the 60's when we were there. No matter how low you set the thermostat, it still felt humid. Maid said the club tower is like that this time of year.
I do not like the resort fee. The hotel was very good.
I liked the hotel. It was a great value! Kayak advertised the resort fee as "optional." It was Not!
The casino employees and front desk people were nice The whole hallway smelt horrible. Out of Date rooms. Room got cleaned once out of 3 days
we were supposed to get a nonsmoking room but they gave us a room which you could easily smell the left over smoke inside. it took them 2 hours to change our room after more than 10 times us calling the front desk. the bathtub was full of hair. I had to go get the cleaning lady and come clean it again. terrible experience overall. they do no care about the customer experience because these companies are too big to care about individual people. I will NEVER put my foot in Tropicana "hotel" and I would recommend everyone boycotts these hotels with low quality service.
the room was great and house keeping was very accommodating. i appreciate that valet was complimentary the only thing i would say is i felt like we were forced to upgrade because the front desk rep made our original room sound horrible. i get that they want to get upgrade for sales purposes but i shouldn't feel like my room was going to be horrible.
Was great for the price. Enjoyed the stay. Most everything was as expected. Room was too noisy. More so than any other hotel I've stayed at in Vegas. Could hear the people in the next room very clearly.
Accommodations Pool closed early
Stayed there just one night and didn't gamble there so I can't comment on the casino. Was given room 208 in the Bayview tower. Door to the room doesn't swing open all the way cause it rubs on the uneven floors and it is paper thin cause you can hear conversation from other guests in the hallway. Beds, sink, and toilet were clean but everything else can use an update. The tub, bathroom floor, and carpets especially were gross. The view from the window highlights trash that has accumulated on the roof. Perhaps they can use some of the resort fee to pay someone to do some cleaning up there? BEWARE...Kayak claims the resort fee is $15 but I was charged $25. For an extra $10 I would have stayed at a nicer comparable hotel. I doubt I will stay there again.
Its was inexpensive for being so near the strip, cheap drinks and gaming. Free parking. Cheap remodel, old bathrooms, sparce rooms, thin walls, there were boogers smeared on the elevator walls that stayed there for days. No refrigerators in the bedroom.
Everything Too long for drinks at the casino
The security staff was rude the casino smells like sewer
What you'd expect when staying at a Hooters, not exceptional but also not awful. Maid service does a good job, though there's only so many times you can vaccuum a carpet before you need to replace it, similar issues with grouting in the bathroom. No leftover hairs from previous guests, didn't feel a need to use my own sheets. Couldn't open the shades on the window because people would have been able to see in from the parking lot, windows did not lock. Additionally, one of the lights decorating the outside of the building was placed directly in front of the room, meaning opening the shades filled the room with red light, an experience not uncommon at hotels in Vegas. Room has a small table and chairs in it as well as a dresser with 3 large drawers in it. Asked for a robe and was told "we don't do that." The only really uncomfortable part of my stay was walking through the smokey casino every time I wanted to get to my room. There is no way around it, unfortunately. Also, Hooters as well as all other hotels on the strip charges a "resort fee" though unlike some of the other hotels on the strip, Hooters did not seem to offer any more amenities to make the resort fee plausible. Clientele is primarily middle aged single men or young people staying there because it's the cheapest option on the strip. If I was to do it over, I'd pay the $10 a night and stay at Excalibur.
Loved the gaming, food was very good, staff was great! Some limited staff in restaurant, eliminated that due to long wait on a Tuesday!!
Nothing A receptionist woman was so rude. She talked like we don't have money while we asked for higher floor (20$ dollar plus) She talked like yelling to someone she doesn't like. If she doesn't like service job she should quit! I was in Vegas so many time and I ve never think to stay this hotel before! We had an emergency to stay this hotel only a night! 5 hours and I would like to stay higher floors in every hotel. When I asked for higher no hotel say you have to pay extra for higher!!!!! So bad experiences. First time and last time. Waste money!
The staff was very helpful and accommodating. I stayed 2 times in 2 weeks as I flew through Las Vegas and a couple of the staff greeted me and remembered my first visit. For the Rate I wasn't expecting much but the rooms were clean and spacious In the 2nd room the Faucets needed some TLC to function better.
The cleaning staff was very nice and the room we stayed in was freshly painted. The plumbing was very bad. The shower water would not stay at the same temp it would turn very hot then really cold every time. Plus the shower head was places below my nose level and I am 5ft 2". It was very disappointing that the sink had scratches and stains in it and the dj from the pool would blast the music so loud the windows vibrated. I picked hooters because it had good reviews but I was disappointed. The casino spelled like sewage because outside the hotel they must of had a back up problem and the hotel had the doors open to the pool area. Sadly we did not spend much time at the hotel for these reasons.
The hotel is fine, the service and staff was cooperative. The experience was bad because of the mistake in reservation, we reserved two rooms and the notice from getaroom just included one room and it was necessary to pay extra fee for the room, and they didn't discount the additional payment 12/02/2017000051HOOTERS CASINO HOTEL L$84,949.002423$3,540.00$81,409.00 12/02/2017000052HOOTERS CASINO HOTEL L$84,949.002423$3,540.00$81,409.00 05/02/2017000055CCI*HOTEL@GETAROOM$610,848.002423$25,452.00$585,396.00
Location close to airport Noise
I didn't like that when walking to our room, by the stairs it was a strong smell of urine and that the A/C didn't work very well.
It's right off the strip and the staff was nice The room was small,the bathroom had barely any room to move around sheets had holes and the back exit to the street was blocked off so if you need to get to the back street you had to go around
blow dryer, coffer maker, y fi small room, bathroom really small
Price and location. Helicopters and airplanes heard throughout the day and night. Construction close by and heavy traffic to airport. Double beds only. Beds need upgrading, maintenance and cleanliness can improve.
Flight into Vegas arrived at 11:45pm, flight out at 7:45 am on a different airline, night of springing clocks forward, NASCAR event in town--nothing else available. Just needed a place to lay down for a few hours. While this is an older property and doesn't compare to the higher-end Vegas hotels. It was cleaner than motels we have paid much more for and it was close to the airport allowing these weary travelers a few extra minutes of sleep. Cleanliness!
The staff were helpful and the local restaurant was friendly with good service and tasty food,
My girlfriend and I stayed for a week for a convention. We chose Howard Johnson because it was about 1/4 the cost of a normal casino/hotel on the strip, and all we needed was just a bed, a shower, a place to put our luggage, and for it to be clean. Howard Johnson met those requirements. There are no gambling machines either. This is a pure hotel, which I thought was a nice touch for Vegas. There is no breakfast. The rooms are small. The road you take to get to it doesn't register on GPS - instead it will tell you to take a different road but the hotel is blocked by a fence so you can't actually use that road, and the only entrance comes from a one-way street... If you take Uber/Lyft, make sure you call your driver to tell them where you are staying otherwise they will probably just follow the GPS and get lost. Other than that, this is a very cheap, clean, no-frills, clean hotel. You get what you pay for, but it will save you a ton compared to the major hotels if you stay for more than a few days.
Cheap and location Room was tiny bed was tiny
The room was a good value. The pool area was well maintained. The area around the hotel is ope nto thru traffic which was a little unsettling. The carpets were worn and dirty. The room didn't have any trash cans. Maintenence doesn't appear to be a priority.
Stayed here for a conference at the Tropicana. The proximity and price were good; other than that, it was pretty average. There was a lot of noise outside one night. I never called the office, and it kept up for some time, so I have to wonder what the security guard I saw earlier was doing right then.
Clean and close to everything, the strip, MGM, bars, etc
The price. Clean room. Thin walls.
It was affordable. Staff was nice, accommodating us with a late check out. Pool area was nice. Close to strip Sower didn't work properly. No hot water in room or at showers that are poolside. Very dated building and furnished. Screwed up reservation, wrong number of beds so they did fix it but no fridge or microwave in room. Very loud area, be prepared. Hard to find a parking spot
The ease to RTC public transportation to the Strip was totally necessary as the escalators on ALL four sides of the intersection of SLV & Tropicana Blvds were closed for refurbishment and these old knees can't handle 4 or more flights of stairs. Especially on hot afternoons. Otherwise it's usually an easy 10 minute walk west to the Strip. Took the 119 south from the other side of Motel 6 to Mandalay Bay to start my day there. Staff and housekeeping were pleasant and friendly, and they did their best with this old, but convenient property. Also easy access to McCarren Airport, a 5-minute Uber ride to the departure gate. Only reason to stay here is easy access to Strip on foot or by bus. If you wish to be pampered stay at any of the MGM properties on the Strip. Another plus is Coco's Bakery Cafe in from of ABVI. They're open 24/7 and the food is reasonably priced and good. Since I only paid $35/night without any additional resort fee add-ons, I wasn't expecting much in the way of amenities. This place is absolutely free of any luxuries, expect hostel-like bare minimum furnishings, i.e., a bed and some fresh linens, that's it. The WiFi was never available on my side of the building (facing the airport). Airport noise could not be heard over the old noisy A/C unit, the only good thing about the A/C as it was never truly cold enough to cool the room. Since I had to leave early for a 6am flight out of Las Vegas, you would think hot water for shower would be plentiful at 4am. Nope! I let the water run for 15 minutes and still no hot water. Even at a hostel you'd get hot water and a decent amount of water pressure. So if you stay here, hope you don't mind cold showers from time to time. As a side note, after midnight and during the overnight hours, the streetwalkers seem to move off Las Vegas Blvd and onto Tropicana. Generally the property seems safe enough if you keep aware of your surroundings but otherwise could feel unsafe and unclean. But since I paid hostel prices to stay off-strip for two nights it was acceptable compromise.
Rooms were clean and comfortable. Outside perimeter could use so attention.
Even though older hotel and furniture clean room. The bathtub was cleaned spotless. Suggest to roach spray the laundry room. I went to get ice and seen one running on washer.
Poor customer service
Pre-booked price was somewhat reasonable.(possibly too much) Staff was freindly and helpful during the days, (tattooed escaped convict looking guy at check-in was not pleasant at all though). -Shower alternated between blistering hot to ice cold. -A/C barely kept room below sweltering. -Not even a bed cover, just 2 sheets w/ a thin blanket between. -Complimentary coffee at Reg. office only. Enough to fill about 4 or 5 of the tiny styrofoam cups they provide. -No place to prepare or sit to enjoy your coffee either. -Got there a day early, and was charged nearly double the online pre-booked price for the extra night.
Nothing Everything. Upon arrival receptionist inform me that there was no room for me and to contact the company i booked it thru cause it wasn't their problem. The lobby smells bad and hotel looks really scary. You see lots of drunks with protitutes in and out, doesn't feel or seem safe to stay there especially with children, and it wrecks!!!
Pre paid stay an they we're fully booked fit understand why they will let you pre pay your stay an be fully booked! Couldn't get a room!
It's walking distance from the strip great place to stay if you only want a place to sleep and recover from partying My room was separated but my another door and I could clearly hear the people next door as they could hear me. Rooms are crowded if you get a double bed, once you open the door to are paractically on top of a bed. No fridge, no microwave. AC needs to constently be on or else the rooms smell. Bathrooms are old and nasty they need repairs. Some electrical sockets don't work.
Decent location for the price. Room was clean Staff was very rude. Beds are very small and uncomfortable. No hair dryers in rooms.
Close to airport and casinos. Room was tight.
Location was great Cockroaches in room Room needs renovation Shower ran cold water