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Very clean, polite and friendly staff, very central to restaurants. Lack of anything Indonesian ie tropical gardens, Indonesian music etc
Location is very good, cutomer service and staff is nice, rooms are spacious and comfortable. Gardens are lovely. It's hard to move around with stroller as there're stairs everywhere. Not enough funs/ A/C at breakfast area. Depending on the room you get, could be a little noisy.
Spacious Rooms and nice multiple balconies. We booked through Hotels.com with no guarantee of our requests for 4th floor and/or ocean view. When checking in we asked for an ocean view. Reception said none available but a pool view was. When we looked at the room there was no pool view, so we were disappointed but after settling in & opening blinds, we did in fact have an Ocean view from our bedroom and the 3rd balcony overlooked a lovely tree filled yard (with bird & squirrels) - Great views, just a shame that reception did not know this and tell us at check in. There is a kitchen but very little kitchenware - ie. glasses.
The pool looks beautiful but is too deep with no shallow sections so hard to just relax in unless you use the kiddies pool.
The decor and location of accommodation near to a great beach
Nice, clean and big rooms. Good food & excellent staff. They invoice in IDR, so when you've made your booking in US$, you probably gonna pay some extra dollars because of change rates.
Big, spacious rooms, great restaurant and bar, great beach outlook. Perfect location for access to shopping areas, spas, pubs, restaurants. Beach across the road is perfect. The whole pool arrangement is not good. Too small, too many steps, very dangerous for kids. The width of the pool near the bridge encourages kids to jump in. I bet a lot of injuries are sustained around the pool. I would also like to see more thought go into shielding the third and fourth floor balconies from other guests. It feels like everyone is watching you. I know we stayed in peak season, but on balance, I also think the accommodation is expensive.
O-CE-N has a good position, the hotel is very new and the staff is professional. The beach is only 10 meter from the hotel and in the zone there are many facilities for surfer, many clubs and resturant We needed to manage the price for the hotel taxi because they asked 4 times comparing how much we paid for the normal taxi... arriving to a price that was double.
It felt safe, and was clean and relatively new. The clean marble look is great, but can be slippery in the room and poolside. Also, the shower floor was not level, so the shower water pooled in the middle of the bathroom instead of going down the plughole. This made the slippery situation even more dangerous (especially with children).
The Location of the hotel / proximity to the night clubs on the right ie cocoon, dejavu and 66 and restaurants on the left ie zanzibar and a few others. The pool... a bit dissappointing and the Room Service...always running late.