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good location, good linens, good on-site restaurant and bar. Need more window sound insulation, I had to change rooms after first night due to both traffic and HVAC noise that was so bad that I did not get any sleep. first room smelled like it had been smoked in. Second room was much better for traffic and no HVAC noise. Very noisy door slam sounds down the hallway and generally thin walls, could hear people in room next door sneeze and converse. My last stay at Hyatt in Cambridge, MD was far superior to this property.
The staff was very friendly. I really liked the on site restaurant. The locations was very convenient. The bathroom in my room was a little dated and dingy.
We found the service to be good. The room was clean and parking was relatively easy. I think we lucked out in the timing. We had a very quiet stay, but the room came with ear plugs. Maybe guests should check what events are happening at Rupp Arena before booking.
We liked everything about our stay, from the comfortable room to the gorgeous pool. We would stay here again in a heartbeat.
The location was great, the rooms were comfortable. The staff was accommadating when I called requesting to check in early. The room could have been a bit cleaner. I saw floss on the floor between the bathroom and the room which was not from me. It is nice being in the city center but it is also very loud, they do offer ear plugs though. Lots of sirens in the city.
Very nice decoration
Clean rooms but very slow WiFi. Not good for streaming or fast browsing. Need to increase speed immediately or don't stay if you need to save money on phone charges.
This is a perfect location if you need a clean and comfortable place while passing through. The pillows were crummy.
Place had a fire several weeks ago...that should be added to the website to properly inform potential customers.
hotel layout Room was filthy
This place is gross. There was a kitchen fire and it is under construction. All the workers stand by the entrances smoking and eating the weak continental breakfast. Do not take your kids unless you want them to learn how to swear. Also, was watching the news when I woke up, and the Waffle House next door was just recently robbed. Stay away.
Polite and helpful staff, clean and quiet room. Excellent choice for a low-budget room. Our bathroom door did not fit its frame and could not be closed.
The hotel was easy to find, and very affordable. Decent breakfast. For the cost, it was worth it. After sitting on the bed in my room, I realized that the pillow-top mattress was FLIPPED OVER (who would do that??? why???), and I was sitting on the hard under-surface. I had to take off the sheets and flip it back over (with the help of family), and re-make the bed. When I called to let the front desk know, the staff basically said "sorry, I have no idea why that would be" and didn't offer any other platitudes. It was all very, very strange. Either someone in housekeeping is completely clueless about mattresses, or they just don't care. A guest shouldn't have to re-make the bed after arriving to a fresh hotel room.
Not really a lot to like about this place. Worst hotel experience of my life. I entered my room to find a prescription pill laying in the middle of the floor, a bathroom garbage can that had not been emptied, and a dirty stained duvee. I decide to venture to the pool and the pool itself was not bad. The locker / restroom was another story. There was mold everywhere, it looked like the roof has been leaking for a long time. It was dis colored and looked like it was about to fall in. Leaving the pool area through the courtyard I found that none of the outside doors to enter back into the main part of the hotel were open or in working order. I nearly froze walking all the way around the hotel. 4 doors and none of them were in working order. I was on the first floor which was supposed to be a no smoking floor but the entire thing smelled like an ashtray. The TV channel guide had about 40 channels listed. 8 worked (sometimes). All in all it was a horrible experience. I will not ever stay at a Ramada again, nor will I recommend them to any business acquaintances.
Comfortable bed Informed by email my last day that amenities were closed and 150 deposit put on card many rude employees good weekend breakfast but week day very stripped
Was too much noise near pool hall in restaurant. Other than that, ok..
Building looks up to date and nice. Breakfast was good and crew was nice. It is a good place that just needs a bit more attention to detail. The bathroom needed a bit more attention when cleaning. It was very crusty behind the faucet on the sink and around the tub caulking. The sheets and pillowcases looked like they had not been changed. Surely they were, but it could be that the sheets had lipstick spots that didn't come out in the wash. I think they just need to look at what they are doing a little better.
Rooms were very comfortable and breakfast was a treat. Front desk staff was extremely helpful. She let me check in early. Great location for Keeneland and U.K. football, Rupp arena, etc. Property under construction, but that happens everywhere.
The location was terrific. We were in Lexington for a wedding and there was a UK basketball game so traffic and parking were difficult. We couldn't be guaranteed a parking spot. The rooms were clean and comfortable. Parking and check in. I booked through booking.com and prepaid 6 months in advance. I reserved 3 rooms and they couldn't find my reservation. Told me I had to call booking.com even though I had a paper receipt. It took me an hour and 15 minutes to check in!
Comfortable bed Needs frig. Room smelled musty. Credit card swipe on vending machine in pool area didn't work. Small ice bucket.
The location was within walking distance to about everything. The only positive. The room was small and had no refrigerator. The air didn't get that cold and something in the room made my nose congested and I could not sleep. This went away almost instantly after I went outside. Also you have to pay $10 a night to park in the garage. For Hilton money shouldn't you get a parking spot? I think so. Won't be back.
We had such a fun weekend in Lexington! I loved that Campbell House was so close to downtown- it took us about 10 minutes to drive in to all the shops and bars. The lobby was beautiful, our room was perfectly adequate. The set up of the hotel is a little confusing, but upon checking in, I was given a map of the grounds so I could find my way around. My only real complaint is that the halls and elevator were really dark.
Beautiful decor and hotel. Decent location if you're visiting in town for work or pleasure. Booked for my spouse to take a short two-day break. There was ample noise, from both ambient sources like plumbing, and guest noise from the hallway and adjacent rooms to keep my spouse from relaxing. Indoor pool was down for maintenance, and unable to use. Bugs frequented both the bathroom and hallways. Nothing too serious, but definitely noticeable. I also requested, by calling directly, that they not share the bill with the guest (my spouse). This was supposed to be a nicer hotel, and the nicer price tag came with it. However, I knew my spouse would not appreciate the accompanying cost. They still gave a bill and that only aggravated the unpleasant stay.
Under reconstruction. Noisy. Windows covered in opaque plastic
I was very impressed with the staff and how accommodating they were. Top-of-the-line hospitality as well as convenient bar and restaurant located in the lobby. Close to everything downtown and valet parking! Unfortunately I had an issue with being double-charged. Normally this would not be an issue, but for whatever reason the hold on my card kept me from staying at another hotel later in the week which was very inconvenient. Had it not been a holiday weekend this would not have upset me as much as it did.
The location Front desk staff is just OK. Nice enough, but after staying here once a month I am weary. Waiting to check out in the morning while yet another lengthy personal call takes place, struggling with luggage ( do you need help? That never comes around and actually HELPS). Blank looks when you ask for restaurant recomendations, or God forbid, Directions!!!! I left behind a phone charger 2 stays ago, my bad, but 4 messages to housekeeping never returned. After all this I found out the lost and found box is at the front desk!!! Dumped monthly though. The killer was an important business meeting ( reason for trip!) scheduled at Distilled, front desk assured me they would be open on Monday at Sunday night check in. Guess what? Suddenly closed when I walked in for the meeting. ( a few food choices grabbed from the local convenience store were offered) we used Yelp to find a place to eat. And I have yet to stay in a room that does not have a leaky running sink or noisy running toilet. No overhead lights in rooms, so most are very dim ( you need 4 light sources in a room for it to be well lit, not just 2 bed side table lamps) Small things, but all easy to fix. This could be a great hotel if management would actually RUN it.
The hotel is creepy and the service is horrendous.
The staff and the location were great! The mattress was awesome. However, the room was very dark. There was lose and broken tile in the bathroom. There was finger print marks from a prior occupant on the door frame of the bathroom....likely a women, it was make up. Not really accommodations worthy of 3 stars. Scalded by shower having to use 2 knobs turning opposite directions in the shower.
Friendly staff; great location to all points in Lexington Holes in the towels, bath mat, bed blankets; one lamp in the room wouldn't turn on despite LED light bulbs in it; TV would not go on with the remote and had to be manually switched to channel 3 before cable came on.
The location was perfect. Even though the beds were comfortable, they were full size and too short for my 6 foot husband. The room was huge, but needs work done (ceiling peeling, carpet is old and had a bump in it).
Staff was very welcoming, always had a smile.
Great staff Out dated
Room looked like a well-kept retirement facility. Good breakfast in the morning. Clean. Room had no AC and the window was painted shut. No one mentioned it upon check-in. Night concierge couldn't speak English. Morning concierge wasn't able to help and asked me to call back later. Wasn't able to, so no idea if they would've been helpful.
Great room for the price. Comfortable bed. Great water pressure (I know it's weird to note that, but it's better than most hotels I've stayed in). Overall layout was good. There were a lot of VERY noisy guests on the floor that were yelling loud enough to wake us up at 4am. I know the hotel can't control this, but it marred an otherwise great stay.
The rooms smelled clean and well kept. I liked that I had a couch in my room! I liked the location next to a major street, and I liked that there was some kind of breakfast included. Mini fridge in room, decent internet, two tvs, plenty of closet/drawer space. The staff is super friendly though seemed to be harried and overworked (often times there was no one at the desk). Really nice people though. I liked that they kept the dining area open even when the breakfast wasn't on so you could go get a plate or plasticware for take-out and coffee. The cleaning staff did some odd things: such as cleaning my coffee pot, but not doing anything else (not making the bed for instance). I hated the hot portion of the breakfast and wished there was something other than mushroom gravy on biscuits! Lots of little things were a bit off - like the placement of the fridge made it such that you had to tip it over to be able to open it, the majority of the lighting in the room was fluorescent bulbs which is a really depressing kind of lighting.
Spacious suite, comfortable bed Smelled like mold, difficult location to get to off of road
Close proximity to our son's townhouse and the University. Tons of homeless/panhandlers. Price was quite a bit higher, but we didn't realize that there was a UK Bball game that night, so I guess it makes sense.
Rooms were much larger than expected, with an entry suite area with a pull out couch and wet bar before you even entered the bedroom. Location is near major roads, one mile from Country Boy Brewery, and half a mile from a racino. Google maps takes you to the closed road behind the hotel, without a way to get to the entrance or parking lot. You have to go out to a main road and take a few lefts across traffic to get there. This happened to us and our Uber driver.
nice & convenient to UK; nice desk folks friday night at check in. Saturday morning there was no hot water. The hotel was full of families attending a UK-Merit weekend, where students and families basically registered for the fall. It was a Friday evening and Saturday event that began it's Sat portion at 8am sharp. You can imagine the grumpy discomfoprt of a hotel full of people who had no hot showers to start the day. Everyone under stands that mechanical things do break down. The poor desk clerk on sat morning was not prepared for this problem, could only call the maintenance person. The general manager was conveniently not in until 9am, an hour after all of these disgruntled adn showerless folks were gone to the University program. The the ownership and management of this property should make a gesture to the customer in the form of a significant discount in this instance. We have many brands to choose from-we choose Marriott for its promise of quality and customer service. We pay higher room rates for expectations of a level of quality service, which in this case was not delivered.
Love the setting and the staff. The bar area is very nice for socializing. The food is very good too! No coffee maker in the room. Phone did not work right. On a positive note, the kitchen gave us a free pot of coffee. Breakfast is advertised as part of the package, but only continental as you had to pay $5 more per person for the breakfast Buffett. This was my second stay and was a little disappointed this time around.
Indoor out door pool Did not like a joining room , or that refrigerators are only available upon request. For three hundred bucks per night I could have done much better.
beautiful facility; courteous staff Internet access should be included in the price of the room; even Days Inn and Super 8 have managed to do it, you'd think Marriott could.
We had a wonderful romantic weekend that could not have had a better atmosphere. Thank you.
Pool, managers rception We booked online and while we had a confirmation, they didn't show it. Staff called booking agency and got into a heated discussion in front of us. Told them that is not the way they (E.S.) does business, but they'll let us have a room this time. I think they would have put us in the basement if possible. At the managers reception my wife went up at 7:29 and was told that she had one minute to order instead of simply servicing the customer my wife felt like she was imposing. Brakfast the next morning was the same, it ends at 9:30 on weekdays and they were literally taking the tongs from my hands at 9:28. Pool was nice, patrons had left used towels and empty cups and bottles laying around the pool and gym area
breakfast, complimentary drinks, beautiful, kind staff, romantic, good location, quiet
The entire staff was exceptional. A wonderful place to stay.
Comfortable beds...and we very much like the sitting room separate from the bedroom. Restaurant food at dinner could be improved
Looked nice. Close to the interstate. My wife and I were traveling with our 1 yr old daughter for a wedding in Lexington. Our baby got sick that night so instead of trying to get her to sleep in a strange place we decided to pack up and head home. Because we were in such a rush and focused on our child, we left 3 of my wife's shirts hanging in the armoire. We called back to the hotel as soon as we realized this the next morning and were told housekeeping "did not find these items". There is no doubt where we left them. If they could not be found the next day, it's because housekeeping had taken them. It was our mistake for leaving items behind and I'm sure the hotel has a policy relieving them of responsibility for lost items, but I would expect human decency and professionalism to come before 'policy'.
The character of this beautiful House was well preserved and the host did a great job with it. It is close to downtown (about 5 blocks) and in a good neighborhood. The food was good and the place was clean. The dining room for breakfast was well appointed The home is on a somewhat busy street so ask for a room towards the back of the house if noise bothers you. Not all rooms have en suite bathrooms, so ask.
Fabulous place for a fabulous price. Nope
It was a wonderful Kentucky experience. The staff was wonderful, friendly, and outgoing.
OUTDOOR AREA FOR LOUNGING. NO CONTINETIAL BREAKFAST
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
The girl who checked me in didn't know what she was doing and ended up charging me 1500 extra dollars for my three night stay. I was refunded only 800 of it and am still waiting on the other half! The hotel as nice but not worth the hassle at all!
The staff was very friendly and helpful, the hotel was very clean and updated. N/A
Their restaurant is called The Bistro, and breakfast was delicious. We were allowed to purchase a bottle of wine from the Bistro and take it back to our room. It was a memorable trip for sure!
very clean hotel, nice staff not really met all expectations
The cleanliness, decor of room and it's unique orientation facing the window.
Room location next to door and parking Cold but find ice vending
Great staff, bistro food was really good, snack shop very convenient Pool is small and too cold
Very clean. Staff was friendly. Didn't find out that the elevator was not in service until we got there. The pool was smaller than the pictures showed.
Great staff and atmosphere Little hard to find
I had never heard of the Guesthouse Inn and Suites. I saw that they had been recently renovated within the year (according to the desk clerk). I've stayed at "recently renovated" places before, but this was very nice. I brought a group of teens and we had a nice time. Breakfast was perfect. The rooms were very nice and clean. There are no elevators. We had large suitcases, but strong young backs so we could handle it. An elevator install would be good. Probably would cost the hotel $100,000, but would be more appealing to return guests with physical limitations. We had to ask for soap for the sinks in the room which we thought was kind of funny.
Front desk staff very nice. No wifi entire stay. Everyday the room had not been cleaned incorrectly.One day they emptied only one trash can.next day they didn't leave any wash cloths. They didn't have any ink to make any copies then they changed me $1.00 to make the copies but if they had wifi I could of printed my own copies. .
It was very clean
They did not have the room we had reserved- we had to accept a different room type. Was told that can happen if you don't reserve directly with the hotel. The next morning we were woke up to alarms going off and made to stand outside for 30 mins while the fire department clear the hotel because of a false alarm (something wrong with system).
Whole hotel decorated with a horse theme. Really cool modern art prints and sculptures of horses/racing items. The beds were really clean and comfortable. Two kinds of pillows, firm or squishy. Rooms were really beautifully decorated, and new feeling. Included larger fridge, microwave, coffee maker, desk, club chair. In a two queen room, bathroom was separated from room by a door. The double sinks are in the outer room though. It was helpful to be able to brush teeth while others used bathroom! Breakfast was waffle machine, cereals, muffins, juice, coffee– no proteins. Staff very friendly AND helpful. (Thanks again to the housekeeper that helped me fill my ice bag for the car. This busy Mom was trying to do too much with not enough hands!) Pool looked really nice, indoors and clean. Okay y'all, the neighborhood was not so great. Lots of riffraff wandering around between the gas station/kwik shop and the motels parking lot. Parking lot was well lit and our car was not disturbed but don't think to wander over to the McDonalds or Gas station with the kids. And SKIP the Waffle House! Worst food ever, guh.
A slight musty smell in the room
Clean and updated facility. Very friendly customer service. Good breakfast. Quiet. Great location near interstate. No elevator.
Average at best. Stairs! Really! The so called continental breakfast was disappointing with what was offered. The service person was even worse. Not their fault though. Hard to run the check in counter and the breakfast room at the same time. Better to go to MacDonald's next door.
Staff was great and very helpful. Rooms were more than adequate. Breakfast was a little lacking but it was free so it fulfilled the what it promoted.
Room was clean, spacious, and nice
Convenient location, numerous food options within walking distance. The door closures could be upgraded. During the day, you don't notice how loud the doors slam closed. I awoke several times during the night due to adjacent doors slamming closed.
Allowed early check-in and late checkout. Great location near downtown Lexington.
Short staffed with free breakfast. Needed more employee help. Ran out of dishes etc....
Brand new, clean and comfortable. Can't beat that combination.
First room smelled of smoke so the upgraded us. That was very accomodating. Silly that breakfast costs so much.
Convenient location Super clean Restaurants close by Family friendly Helpful staff N/A
Low water pressure in shower Only one working elevator
Late-night check in staff was very nice and helpful. Everything worked fine. Location was nice. Hotel seemed a little "worn". Had problems with toilet, but it ended up working fine. Paid $125 and was expecting a more modern hotel.
Staff friendliness made up for the just ok accommodations. Under renovations and just felt like I had a roof to sleep under. Nothing fancy no wow factor.
The layout of the room was really nice and so were the renovations they had done to the kitchen. It had a kind of odd smell. The staff were really friendly and I'm sure they would have let us change rooms. We were just really tired and didn't alert them of the odd smell.
It's was spacious. except for the double bed. Great price point! It wasn't very sound proof - so we woke up earlier than we wanted to due to outside noise (people leaving).