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Clean modern rooms with enough space for comfort (not enormous but fine). Double glazing and excellent air conditioning, noise no problem at all. Lovely hot strong shower! Good buffet breakfast with lots of choice. Right across the road from the fab Gulbenkian gardens, musuem, gallery and cafes. Metro and shopping centre close by, 3-4 mins walk, so very easy to get downtown, and the price is much better than downtown hotels. Good choice of bars and restaurants within 2-4 minutes. Some staff very helpful (some less so) Room initially allocated was smoking and a bit tobacco smelly. Fixed the next day though, replacement room was lovley. (If it happens to you, do ask). Be aware the hotel is used by lots of tour groups so can be busy in the reception, breakfast or bar if you happen to coincide with one. We didn't find this a big problem. A couple of hotel staff rather cold and unhelpful - others very friendly and efficient.
Nice, spacious rooms, nice bathrooms, modern hotel in very convenient location, very luxurious feel compared with other 3 stars - i think this hotel is only not a 4 star due to it having less extra facilities. Man at breakfast was a bit miserable, room was a bit noisy as near lift machinery and some vents of some sort, but neither of these problems were of any real significance.
cleanliness, breakfast, location only one computer in the hotel for the use of the travellers
La comida y el trato del personal. La distancia con el centro de la ciudad, esta ubicado en un barrio muy bueno pero muy aburrido.
It's rated as 3 stars but better than some 4 stars I have been. Highly recommended. Not all rooms are non-smoking.
Very comfortable room, excelent breakfast. The person at Reception very rude, unpolite. As leaving at 5.30 am I was not being able to benefit of breakfast, which was included in the room rate. The evening before I asked if in this case there is possible to receive a small pack with a sandwich or something to have breakfast while travelling (from my earlier experience this should have been possible). The boy at Reception said that I should pay 6 Euro or I should have asked I don't know how many hours before. I should mentione the restaurant was open.
The fact that metro station was very close, good helpful staff, nice environment, clean and fair spacious rooms, breakfast was quite good Not very close to the center but good transportation
Nicely located just near the Gulbenkian garden. Quiet area, although we had some unluck with constructions going on outside (not the hotel) first morning. A few minutes walk to the nearest Metro station (inside El Corte Ingles). The one outside (ECI) is under reconstruction for a line connecting to the red and yellow line. So public transport will be much better in 2008. Far enough selections for breakfast, perhaps some fresh fruits and real yoghurt? We stayed at the 8th floor. Reasonably quiet although no sound proof walls. Friendly and helpful staff. Lacked fresh fruit for breakfast otherwise we did not dislike anything about this hotel.
The location and fast service I arrived 5 minutes late for the breakfast, which ends at 10:30 and the waiter denied to make concession. Too uncondescending and robotic.
Good value for money Too hard bad/mattress, quite small bathroom, got a quite noisy street-side room while asked (through web reservation) quiet room; would probably be *** hotel in Germany or England
Very helpful, friendly staff. Good breakfast. Location slightly out of town but still easy to get around.
A proper, and simple, expresso was not included in the breakfast (over 1 euro extra charge)
Everything was good about it and the staff excellent. I thought the breakfast could have had a little more thought into the hot dishes - rather production cooking
Quiet in terms of outside noises. Noise for water discharge from bathroom above.
Location near public transport - bus, train to Sintra. Being next door to Pizza Hut. Finding it. Directions need to be much better for a major city hotel. Parking entry/exit under the hotel was one lane only shared by both directions, and bending round 2 corners.
We stayed there for only one night, and we would definitely go back again. The room was impeccably clean, we had a huge private balcony where we could catch some sun, the staff was ready to meet our requirements. It was definitely worth the money. The breakfast was basic, but ok, especially for a 3 star residencial. The coffee at the breakfast buffet was terrible. The air conditioning had a manual (high, medium, low fan) setting, which could be a bit noisy if left all night working.
close to everything no
Abt 300metres from metro not 100 Din like the breakfast, too boring but for that price cannot really complain
Internet connection is not free
The location is reasonable. The rooms are clean. Terrible check in. I arrived early due to my flight but no attempt was made to allow an early check in. They made me wait till 2:00 pm. The rooms have a safe but it's €2 a day to use. The gym is tiny there's a water dispenser but no cups. I reported this everyday but no water cups were added to an empty dispenser. The windows haven't been cleaned in a longtime - you look out of streaked, dirty windows.
The room was very large, with lots of space, and the extended balcony was magnificent, with wonderful views of the town wall. The bathroom was huge! No BBC World News.
Friendlyness of staff. In the bathroom, the noise of passing water from the room/rooms above.
good rooms, good staff
Location was great, right in front of a metro station. Trying to set the shower's temperature was a nightmare. The breakfast's juice is terrible.
I would like to thank the hotel staff for being helpful with their service. It happened to be my birthday during the stay and they served the breakfast to the room without any extra charge. The staff at the front desk even said "Happy Birthday" to me. I was impressed by their thoughtfulness about their guests.
Hotel was new and modern, great pool, breakfast was good and rooms were comfortable Reception staff were quite inefficient
Hotel was convenient to the downtown area and historic district. Parking was free. There was no gym or hot tub.
The staff were very friendly and heplful. The hotel was clean and very comfortable...we loved the pool and friendly bar service!
The pool plus the staff were very helpful about connecting rooms and moving the extra bed from 1 room to the other There was a metro strike the day after we arrived. It would have been very helpful if the staff had mentioned this to us on our arrival
friendlyness of staff - in espesially the lady who served our floor - very helpsome aso. A separate restroom off the reception
reasonably comfortable; quiet neighborhood staff is not really helpful. check out is extremely slow as there was only one inefficient staff there during the rush hours (late morning). No internet service/availability at all.
Taking additional fee for child 5 years old nevetherless we asked not to place additional bed. Taking all volume of payment with cancellation of 1 night deposit but deposit have not returned to my credit card yet!
Good and quiet location. breakfast was good. roomservice. Needs refurbishing. Iron furniture; not safe for small children: sharp edges and corners everywhere! Not very clean; about 5mm dust on topend furniture of the bed! TV very small. Lot of furniture in a small room.
In general the hotel is ok The breakfast was really horrible. I dont know how they managed to add burning taste to scrambled eggs each and every day. If you cant cook eggs, just boil them! The coffee at the breakfast is another disaster! Hotel needs to work on its breakfast
Quiet location, easy access to public transport, good breakfast Staff did not seem happy
Paying for a not very reliable internet connection, and the fact paying at all for internet these days is a drawback.
Convenient location, close to the Metro. Very clean rooms and very helpful staff, always there to help.
Price and location We had a mini-bus and parking near the hotel was not possible
The room 6AM arrival of some guests with lots of noise.
Even if not properly in the centre of the town, it's very close to a metro station ( San Sebastiao, Linea Azul). The staff is very helpfull & the cleaning of the room very good. In the end, everything is fine. To remember also, some good restaurant in the nearby (clube de caca & laurentina).
The staff were very nice and very helpful. The hotel was in a good location and value for money that there was no tea and coffee making items in the room
Location and helpfulness of staff, I also appreciated availability of parking.
Very kind and helpful staffs
1. Curtious and friendly staff 2. Comfortable bed
Very very closed to Metro Station and Corte Inglês.
Everything was just fine-perfect for a city break.
The excellent accommodations. Its proximity to everything in the city and the prices. Good breakfast and nice staff!
Very helpful staff! Very good attitude towards the guests and always really to help!
Beds, Hotel staff No refrigeretor in rooms
it was very close to metro and other shopping. It would be great if the hotel staff had more information about the city and provide suggestions..
Great value for money.
The staff at the front desk was incredibly helpful, the breakfast was fantastic, and our rooms were very clean!
The staff was very kind and helpful. The room was clean and really quiet as it proposed in the description. Location of this hotel is not very good for visiting historic Lisbon while it's perfect to stay in the city and to be out of touristic hive. It's easy to get to to the hotel by public transport or taxi from any part of the city which compensates it's location disadvantage.
The courtious staff no
Very friendly and helpful staff; clean and comfortable room; I felt safe staying here alone; *excellent* location for visiting/working at the National Library and Gulbenkian Foundation Somewhat distant from historic center of Lisbon (although this is easily accessible by metro or bus)
The room was clean, staff was very nice, caffees/pubs/shops were just behind the corner. The center was easily accessible on foot or by bus/metro It was non-smoking hotel but the smell in the room was at it was smoking room. Breakfast were very poor and coffee and tea were awful.
Quiet place near the downtown
Reasonably cheap. Reasonable location. Friendly staff Very impersonal - no athmosphere.
cleanliness, quiet area the breakfast!! incomplete (no muesli...) doubt about the freshness of the little breads, 7.30am is far too late to start...the 2nd day I had an early meeting, I left without having breakfast...not good at all.
Staff at the reception was very helpful. as an example, i wanted to visit Evora and the lady check the bus schedules, ticket prices and also told me how i can reach the Sete Rios station to take the bus from there. may be the variety at breakfast could be improved.
Clean, well run, halfway between the city center and the airport - good for one night on your way back home. Location is a bit too far from where all the action is. The subway station is 10 min away + another 10 min to get to Baixa, Alfama or Barrio Alto.
Location. Also, the hotel staff was very friendly and helpful.