Overview

Mercure London Kensington

1a Lexham Gardens, London, W8 5JJ, United Kingdom
+44 207 244 2400

Rp 1,586,667+

Overall guest ratings

7.4/10 Good
Based on 1,126 reviews

Review highlights

  • 9.6
  • 8.6
  • 5.3
  • 3.9

Good to know

  • Friendly service

Nearby

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    About

    The Mercure London Kensington is set in the heart of the fashionable Royal Borough of Kensington and Chelsea, one of London's most affluent boroughs with its exclusive shopping areas. Nested between Earls Court and Gloucester Road tube stations, the hotel is also located in an area known as "Albertopolis" after its royal patron Prince Albert, dedicated to celebrate the achievement and grandeur of Victorian Britain such as the world-renowned Victoria & Albert, Natural History and Science Museums.

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    Amenities

    • Parking
    • Free Wi-Fi
    • Business centre
    • Concierge service
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • No smoking
    • Bar/Lounge
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Designated smoking area
    • Storage available
    • Terrace/Patio
    • Laundry facilities
    • Express check out
    • Coffee shop
    • Internet (surcharge)
    • Pets not allowed
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    Reviews

    Guest reviews

    Overall rating

    7.4 Good
    Based on 1,126 reviews
    • 9.6 "Terrific location."
      9.7 "Near to public transport, according to 97%."
      9.5 "95% liked the proximity to sightseeing."
      10.0 "100% liked the proximity to shopping."
      7.7 "Easily accessible by car, said 77%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "100% thought it was easy to get to the train station."
    • 8.6 "Breakfast is good."
    • 8.3 "Great service."
      9.3 "93% found the staff to be very friendly."
      8.2 "82% said the reception staff was great."
      7.9 "79% thought the service was very professional."
    • 5.8 "Internet is average."
      5.0 "50% thought the wifi quality was ok."
    • 5.7 "Average cleanliness."
    • 5.3 "Vibe was decent."
      5.0 "50% considered the lobby entrance to be so-so."
    • 3.9 "Rooms are not good."
      1.4 "86% said rooms were small."
      2.8 "72% complained about the bathroom."
      0.8 "92% thought they were poorly maintained."
      4.9 "51% said rooms were dirty."
      1.3 "Air conditioning was criticized by 87%."
      3.6 "For 64%, the rooms looked old."
      1.4 "86% criticized the small bathroom."
      3.8 "62% said the bathroom was dirty."
      2.6 "74% had problems with the shower."
      2.9 "71% thought the tv was sub-standard."
      4.3 "57% were unhappy with the view."
    • 3.7 "Bar is not good."
    • 2.9 "Quite uncomfortable."
      1.4 "86% said rooms were small."
      2.8 "72% thought it was too noisy."
      1.3 "Air conditioning was criticized by 87%."
      1.4 "86% criticized the small bathroom."
    • 2.4 "Terrible amenities."
      2.4 "76% thought the building wasn't nice."
      0.3 "97% complained about the elevator."
      1.0 "90% thought the facilities needed updating."
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    Overall rating

    7.5 Good
    Based on 664 reviews
    • 9.8 "Terrific location."
      9.6 "Near to public transport, according to 96%."
      9.6 "96% liked the proximity to sightseeing."
      10.0 "100% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 8.7 "Breakfast is good."
    • 8.1 "Great service."
      9.1 "91% found the staff to be very friendly."
      8.4 "84% said the reception staff was great."
      7.5 "75% thought the service was very professional."
    • 5.7 "Internet is average."
    • 5.3 "Average cleanliness."
    • 5.2 "Vibe was decent."
      6.8 "Only 68% thought, the hotel was stylish."
    • 4.0 "Rooms are not good."
      2.0 "80% said rooms were small."
      2.5 "75% complained about the bathroom."
      0.7 "93% thought they were poorly maintained."
      4.4 "56% said rooms were dirty."
      1.5 "Air conditioning was criticized by 85%."
      3.3 "For 67%, the rooms looked old."
      1.8 "82% criticized the small bathroom."
      3.4 "66% said the bathroom was dirty."
      2.5 "75% had problems with the shower."
    • 3.3 "Not very comfortable."
      2.0 "80% said rooms were small."
      2.9 "71% thought it was too noisy."
      1.5 "Air conditioning was criticized by 85%."
      1.8 "82% criticized the small bathroom."
    • 3.3 "Bar is not good."
    • 2.4 "Terrible amenities."
      2.3 "77% thought the building wasn't nice."
      0.4 "96% complained about the elevator."
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    Overall rating

    7.3 Good
    Based on 157 reviews
    • 9.5 "Terrific location."
    • 8.6 "Breakfast is good."
    • 8.4 "Great service."
      9.4 "94% found the staff to be very friendly."
    • 6.0 "Internet is average."
      5.2 "52% thought the wifi quality was ok."
    • 5.0 "Vibe was decent."
    • 4.1 "Rooms are not good."
      1.1 "89% said rooms were small."
      4.7 "53% said rooms were dirty."
    • 3.2 "Quite uncomfortable."
      1.1 "89% said rooms were small."
      3.2 "68% thought it was too noisy."
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    Overall rating

    6.3 Good
    Based on 22 reviews
    • 9.2 "Terrific location."
    • 4.0 "Rooms are not good."
      1.3 "87% said rooms were small."
    • 3.0 "Quite uncomfortable."
      1.3 "87% said rooms were small."

    Overall rating

    7.3 Good
    Based on 281 reviews
    • 9.6 "Terrific location."
      9.6 "Near to public transport, according to 96%."
    • 8.8 "Breakfast is good."
    • 8.5 "Great service."
      9.3 "93% found the staff to be very friendly."
      8.0 "80% said the reception staff was great."
    • 5.8 "Average cleanliness."
      5.3 "Only 53% said rooms were clean enough."
    • 5.8 "Internet is average."
      5.1 "51% thought the wifi quality was ok."
    • 5.4 "Vibe was decent."
    • 3.2 "Awful rooms."
      1.2 "88% said rooms were small."
      2.7 "73% complained about the bathroom."
      0.6 "94% thought they were poorly maintained."
    • 2.5 "Quite uncomfortable."
      1.2 "88% said rooms were small."
      2.5 "75% thought it was too noisy."
    • 2.4 "Terrible amenities."
      2.3 "77% thought the building wasn't nice."
      0.3 "97% complained about the elevator."
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    Hotel type
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Airport Hotel
    Guests think this is a perfect airport hotel.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Friendly service"
    data provided by TrustYou

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