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Very helpful staff.Very clean. Perfect location for quick wkend trip.
The room was excellent and very comfortable. However I found the pillows were too soft - apart from that I like everything else about the room. Breakfast was not included in the room price and I thought the breakfast was overpriced. We eat breakfast close by on the Southbank rather than at the hotel and found it to be much cheaper. Also the quality of where we ate our breakfast was very good.
Room were lovely Staff efficient and friendly Lovely hotel Rooms were far too hot at night Breakfast area - Shown to a table that was not laid up but dirty then had to stand and wait until waitress cleared cleaned and re-laid. Bits of food below by our feet. Breakfast buffet lovely except cooked breakfast, dissappointing in lack of choice of egg and most food only warm, scrambled eggs cold.
very clean, well positioned ,clearly very new and up to the minute in terms of facilities Staff at desk not able to deal with simple requests had to be dealt with through guest services and initially would not even dial the appropriate extension for us.
New, well appointed, comfortable, convenient. Price of a room almost doubled in less than a month. Would only stay there again at the price I paid in May; 125gbp vs 225gbp a night.
Excellent location friendly staff
locations Cleanliness of my room
The staff were extra friendly. The spa is closed on weekends.
The studio room was superb and also the view from the room. The location is perfect. The staff at check in. There was litter in the room.
Rooms were superb. Service was excellent.
It was just average to us. Nothing impressive. It was again, fine. Nothing terrible either.
Comfortable bed, light excluding curtains, very useful small kitchen area,good bathroom. Staff courteous. Awful view from bedroom window, sitting area of room very dark. Not enough staff on reception for booking in felt rather like a queue waiting for tickets. Housekeeping took 30 mins to respond to request .
Everything was perfect
Very central location, good value for money
Service was excellent, especially Francesco who made us welcome from the moment we stepped through the door. The hotel was extremely clean and very close to the metro station and Trafalgar Square Room was on the small side.
I liked the location, and the clean, bright room that had good bathroom space and a reasonable work surface. Similarly priced rooms in London are often very cramped and/or quite worn down. a really nice (and necessary, in our case) feature of the room is the sliding solid wood shutters that completely seal off outside light. This was my third or fourth stay at the sph. The weatherstripping around the windows was completely shot and ineffective, so if we had the shutters open, a powerful draft whipped through the room. There was a cold snap in London at the time, so the result was that we couldn't open the shutters and curtains to enjoy daylight. Also, as our room was over The Strand, it was very noisy at night. However, I would definitely stay again
Staff was really friendly and ready to help.
Excellent location, very friendly staff, nice clean rooms.
The room was just big enough and was practical. The bathroom was excellent. TV was provided. I would like to be able to make more than 2 cups of tea or coffee! I take sugar and that was in limited supply.
location was excellent The room should be renewed as soon as possible. They sold the London of map. It should be free of charge.
the hotel is so close to the theatres on the Strand and Covent Garden, it makes it so convenient. There was nothing I didn't like but thought the £8 charge for an ice bucket from room service was a bit steep!
This is the best location in London, steps from Covent Garden, an easy walk across the Waterloo Bridge, convenient to theaters. Thanks to recent renovations, rooms are contemporary and comfortable; staff is friendly and helpful. I have been staying here off and on for more than 25 years! The food continues to be marginal at best, and not a good value for the money. Fortunately, there are many good and reasonably-priced restaurants nearby.
A nice complimentary breakfast the following day. We booked a table for 4 in the hotel's Italian restaurant for Saturday 27/11/10 at 5pm in order for us to attend a show. When we were ready to eat we were told that we didn't have a reservation as this restaurant did not open on a Saturday night. We were however placed in your Japanese restaurant without too much bother. Better communication with guests would be better.
The hotel is in a good spot, next to oxford street. breakfast was an extra £9.95 each per day.
location choice of food in restaurant
Location is good Size of the room, the bed and the badthroom is too small, (very small).
We went on a weekend away because he had tickets to see Harry Potter and the cursed child, which the hotel was a short five minute walk away which was great for me and my friend to get there as it was over 2 nights. However we were never informed that there was to be building works happening throughout February. This resulted in there being no room for a reception desk and little to do in the hotel as everything was cordened off. As for the rooms, they were small and dated, they also didn't have much of a blind for the windows. As there has been a neon lit build finished across the street from the hotel, the room was lit up all night. To add to this there was a false fire alarm at 4am in the morning which no one came to inform us about but we could barely hear it from our room. The shower cubicle was really small with a really powerful shower that wasn't pleasant and to top everything we had a cockroach crawl into our room just before our departure that resided under our bed. All in all multiple things went wrong with our stay and I wouldn't recommend.
Concierge people are very nice. Single room has no place for luggage
very central fantastic location.
Very over priced
Access to tube trains This hotel is not a star hotel. Rooms are very small
Location. Location. Helpful and pleasant staff. Cold room in morning. Too few lifts. Lack of TV channels.
location was fantastic no
The room was lovely - everything you needed and amazing toiletries. The location of the hotel was ideal, a short walk from Southwark or you could walk straight out onto the Southbank. The staff were all delightful and extremely helpful. I'd definitely stay here again.
The stay was very pleasant. There was nothing that I did not like about the hotel it was lovely and would stay there again on my next visit
Location was good,reception service good,suite very good,comfortable,quiet and very clean. Tv system laborious to change channels on TV-but maybe due to my lack of tech knowledge!
Staff extremely helpful and courteous. Still undergoing refurb
The hotel is located in an ideal part of London with the opportunity to walk to nearby shops and restaurants. The staff is very helpful and attentive without being burdensome. The rooms as spacious and well supplied.
The staff was very friendly, well trained and motivated. The breakfast is one of the best I have seen in all my life, - staying mainly at hotels of this category! Order the fruit plate at the buffet... During my six-day trip unfortunately I stayed only three days at the Wyndham and three days at another five star of another American chain (paying about GBP 380.-- plus taxes/night). It would have been better to go directly to the Wyndham.
Friendliness, professionalism and attentiveness of the staff. A free half bottle of champagne and greetings card delivered to the room just after our arrival in recognition of my wife's birthday was an unexpected and delightful surprise!
The suite was great - and the staff were excellent
Please write at least 15 words
The location of the hotel is great. It has a lovely relaxing and welcoming feeling to the hotel. The staff are very well trained and always pleasent and helpful. The bar of the hotel has a lovely atmosphere and is very popular which I have found in other hotels we have stopped in, not to be the case.
Very nice rooms, excellent service, not expensive
You sent us an email to check into the hotel with time of check in room floor etc We filled this in sent it back and you sent back confirmation of our check in on the morning of the booking When we arrived at the hotel we were told by the duty manager they did not have a room for us Reason was the person did not move out of the room This of course is utter rubbish I believe the true reason is we booked the room through you at a discounted rate they were then able to sell the room at full rate so we were left without a room Of course this teachers us and others a lesson never to deal with you again and never stay at the Chelsea Harbour We could of course been informed earlier in the day but nobody even cares when you are paying cheap rates You get what you pay for in this world In this case nothing
best london hotel i have stayed in
The location was excellent - very close to Victoria Station - easy walking distance even with baggage! Climbing the stairs with baggage was difficult.
location close to Victoria bus station
within walking distance to Victoria station, quiet road. Acceptable for one night. rooms are very small, difficult to adjust room temperature. Small breakfast buffet, choosing english breakfast is the better choice, although I have to admit that I had better ones.
the location- very close to Victoria Coach Station and Subway no particular aspect
The comfort of the beds, the showers, and the full English breakfast. No air-conditioning
The English Breakfast
it was conveninet to Victoria, breakfast satisfactory nearest toilet on floor below, nearest shower two floors above and it took 3 efforts to get correct directions to these facilites from staff, very poor facilities, hotel needing serious upgrade
service no fan in room
The proximity to Victoria coach station and bus links. The breakfast was good and the staff friendly. The toilet and washing facilities were cramped. The washing basin was chipped and spotty. Worst of all was the sound proof. We could hear people talking next door and tv noises. Our next door neighbours had the tv on until 3.30 in the morning and switched on again at 6.30 a.m.
Low cost Internet system was out, satalite television was not functioning, and thin walls so very noisy.
we'll be back- fantaastic position- best London hotel we have stayed in. being asked to pay for internet access
Very attentive and friendly staff. Great restaurants and Spa inside the hotel. Spacious and well equiped rooms. Great location close to Victoria station (ideal when you fly into Gatwick), in walking disctance from the tube, Westminster, St. James' park and Buckingham palace. First room we were given (#352) had a lot of noise from the subway passing underneath, despite the fact that we had explicitly asked for a quiet room! From the second night on we got a very quiet room.
Enjoyed our store and appreciated the beautiful court yard in the hotel as well as the complimentary breakfast. Having stayed at multiple hotels in London, this one was the best value
Hotel staff was very friendly , checking in and out was very easy
The hotel was sold out so the room they gave us through Kayak was not so good, a bit tarnished and with warning signs everywhere, We stayed in better rooms in this hotel in the past. They used to give us welcome notes and a fruit basket to thank us for coming back But, this time, no note, not a great room, as if they were indifferent because we had booked through Kayak (with which they are not partner). It was not possible to change for a better room for 4 days. Then, a wonderful attendant, Adriana moved us to a better room for an additional fee. So,we had s a better experience toward the end of the stay. I am a fan of the "free breakfast" which seem to attract a non-business crowd.... As a result, a loyal returning guests get a luck ward welcome.
They ask me to pay for internet acces, but the problem was solved.
This hotel offers a welcome change from the big American chain hotels. Although it is part of an Indian chain, it has managed to preserve an old world charm. The Christmas tree in the lobby along with all the comfy couches and the Elle lovely courtyard made it feel very cozy and comfortable. The bathrooms could be a bit bigger but this seems to be a common problem with London hotels in general.
Our room had a balcony overlooking the impressive courtyard and was well equipped and prepared. Check in and out was effortless and staff were friendly and well informed.
Location, near tube station and yet accessable to Westminister, Buckingham Palace, London Eye and other tourist sights on foot.Room was comfortable and spacious. Bathroom could do with updating. No complaints
Wonderful location. Room was not clean, bathroom had mold on walls, stains on carpet. Too noisy, could clearly hear people on room above walking & using restroom.
Location location location staff was well I tune with my needs (where to go what to do) and they were very attentive to making my stay comfortable
Hotel was serene and quite,received an upgrade to junior suite which was extremely spacious and comfortable. No hotel shuttle is available tom transport guests to Victoria station.
Service was outstanding. They provided extra towels and outlet adapter when asked. Rooms are spacious and clean. Great place to use for our home base for our anniversary getaway to London. Centrally located downtown. Close to the tube. Full English breakfast was included in our reservation but I was informed that not every reservation qualified for the "full" breakfast and instead they received a continental breakfast. Limited menu in hotel restaurant.
Pool Paper thin walls, constant slamming of doors in the hallway!
room was quite spacious and location quite central food was not very good byt fair for England
This was a very charming hotel. The location was wonderful - only a few blocks from an Underground station and Hyde Park. The staff was great - very helpful and friendly. The concierge helped with getting tickets to museums and other attractions as well as trains, which saved a great deal of time not waiting in long lines. We took advantage of the breakfast service. The food was good with lots of options. The waitstaff was very attentive. We did not have to wait long for assistance. The maid staff was fine as well and also very friendly. On several occasions, we had to call the front desk to request additional towels and they arrived within minutes. The Rembrandt is an older hotel with some of the issues associated with that. For example, the "switch" that controlled power to the room would "break" if the bathroom door was closed to hard in our room or a neighboring room. This could be easily fixed by tapping on the control panel. The room had a small table and desk, so there was no room for a wardrobe. It was a little difficult living out of a suitcase for two weeks. It would have been smarter to remove the desk and substitute some drawers for clothing.
its central position to Kingsbridge and shopping Water in bath and shower not hot enough at any time
The Hotel staff are extremely friendly, welcoming and very very helpful. They always remember me from my previous stay. The disabled facilties are not upto dda standards. The ramp to the reception is unsafe, too steep and not legal!! You must get the electric wheelchair lift repaired and make sure that it can operated by the wheelchair user from the pavement. either that place a bell outside so that the attention of the reception staff can be alerted. I would recommend this hotel to able bodied persons, but not to wheelchair users.
Our room was on the small side.
The location of the hotel - central, being within walking distance of Knightsbridge tube station, yet quiet enough to get an undisturbed nights sleep! Vey clean hotel, providing a very good breakfast.
Well designed room; very complete; lots of nice touches. Heated towel rack; jacuzzie tub; upscale furnishings; even has a couple of 110/115 outlets. Location cannot be beat; just down from Harrods and up from South Kensington Underground station two stops away from Victoria Station and 4 stops away from Westminster Station. The BigBus "hop on hop off" number 36 is just out front and the narrated tour the bus provides last right at 3.5 hours with city traffic and goes to every single place of interest. Tour bus pricing varies based on package deal but around $30 per person. The staff of the hotel always exceeds expectation; Neal, the head concierge; is full of insights for the area; found us a large private van to Heathrow for $65. We had 4 big bags from a twoo week Cruise, so the large Mercedes was excellent. The hotel and its ammenities are moderately pricied if not leaning a little toward expensive, as in breakfast; but in tota,l worth the money especially if on vacation. A superior experience; will stay here again when visiting London for sure.
The very good location of the hotel and helpful staff, also good heating. The toilet in the bathroom didn't work too well and no extractor for the steam in bathroom.
Very friendly, helpful staff, comfortable room, well positioned for C London.
The Rembrandt is in a great location not far from the many sights of London. We had a wonderful room with a balcony and a spa bath! It was excelent.
The location was excellent. The room and bathroom were very nice.
The room was fantastic with view over the Thames, Bed very good and quite and the Hotel is tucked out of the way but in easy access to all of London We did not get a warm welcome at reception, They tried to put us in 2 single beds when I had booked river view doudle. They would not take my word so I had to go back to the car to get our booking. It is also hard to get a cab from this hotel.
Peaceful room and comfortable beds. Harp being played as we arrived. Good location. We were needing a relaxing night before travelling to Lyon through the French rail strikes and we awoke refreshed and content. Thanks! Decor a bit over ornate in places. (Ribbons over pictures etc). Not much in fridge except someones left over lunch. Quite a surprise!
good location, good service
It would be a good 4 star hotel. good heating and hot showers. food was barely edible, always stale. reception service is appalling. In desperate need of refurbishment, old TVs, design. It was just a bed and a bathroom, not a 5 star hotel.
Everyone is polite and not overbearing. The room although we felt is was quite small it was peaceful and very clean. The only point was a dirty wet cloth left on the wardrobe shelve which was a little unpleasant,
The service was outstanding and good position in the city. I recommend this hotel to everybody.
Reception staff were really good, consierge was equally as good. Nice welcome, and fire in lobby. A lady in the restaurant for breakfast was very good, I think her name was Pam. Breakfast was really not great, firstly the lady who seated us, asked if we wanted coffee and toast, then none arrived had to ask again for it, same with ordering some porridge it came 15 minutes later, but was like gruel, quite surprised that a 5 star hotel kitchen can't make porridge. Overall a little bit too structured and formal, but lacked professionalism in the restaurant.
The welcome and service of all the staff. Everyone especially the Hungarian gentleman bent over backwards to make an extra effort every single time I approached them. More likely they approached me quicker, to help with my pushchair and baby. They were polite and fantastic. Your real asset!! The towels had an awful smell (I have a sensitive nose). My room was no 847. When I enetered the room I could smell the pigeons in fact I looked at the window sill and sure enough there was pigeon poo - and the windows hadn't been cleaned in some time? There was no child quilt / blanket provided with the cot (and, although the cot was provided, I had to ask for this to be made). The staff could be taught level one english.
Comfortable room, so close to all the attractions. Staff were very friendly and helpful.The electric curtains were a 11 yr olds idea of luxury!
rooms spacious and very clean. staff very helpful and friendly. well situated for site seeing and close commuting facilities to explore the rest of london. no spa facilities that i was made aware of.
The staff was great, especially Henri & Theo. The staff always went above and beyond to assist us! Location also was amazing; right next to Picadilly Circus, Trafalgar Sq, Leicester Sq, close to Parliament Sq, and Buckingham Palace.. Very centrally located The rooms were very small, but it worked out really well for us since we were there only for 3 days. Didn't bother us at all.
Great location. Wine and cheese hour was a nice bonus TINY room. Barely enough room to move about. Shower head kept moving, it was like showering with a moving sprinkler. Water got into the room as a result because it was so small. The photos are misleading!!
This is a no-frills property that trades off services for location. Smallest room I have ever stayed in over 30 years, 100+ properties and 5000 nights. The double room was 10x10 (feet) with no phone or closet. No laundry or room service Wake up service is a knock on the door. NOT FOR BUSINESS USE
Beds were very comfortable The 48" flat screen TV was a nice touch The design was nice Definitely a place to stay for short business travel or vacation, given the good location in Piccadilly. The complimentary wine n cheese every evening was nice and my group enjoyed it Located close to many many tourists spots, most with in walking distance or short bus ride. Staff was excellent and very attentive There is only one small lift and often crowded, therefore had to wait for it to come back down empty or you just took the stairs, a minor complaint, but would better if they had two lifts.
The location was excellent. The design and materials of the room are modern and quality. It was very clean and there was a clear focus on quality. The towels were as soft and huge as any hotel I've been in. the TV was huge relative to the size of the room. The bathroom fixtures were all very nice and the toiletries were also nice. If you are willing to trade a lot of space for a lower price (well, lower price for London) then this can be a value. It's also good if you plan not to spend much time in the hotel as it's comfortable for sleeping. The reason the rooms are affordable is because the rooms are tiny. Seriously tiny...as in your bed spans the whole distance of a wall. There is no closet at all, and unless you get one of the larger rooms you'll have to put your luggage on the floor as there are no luggage racks. That's a bitt of a challenge because the "floor" is really the walkway from the bed area to the bathroom so you'll be walking around your own luggage. If you are a business traveler and need desk space it's very limited or absent. I had one room with a very small desk and another where I had to use the nightstand as a desk. The rooms are relatively dark even if the windows are open because they open to a narrow light well/courtyard. Perhaps there is more light on higher floor levels.
The location was great and the first time I stayed the hotel was cleaner. The room is really basic but bed was comfortable. I would never stay here with a second person. The room is good for 1. The have a small check in desk in the middle of the cafe which was crowded when I arrived. I have had to wait for longer than 10 minutes to check in and check out. They seem a little disorganized at the front and could use a proper reception area.
comfort and location The airconditioning was not working in the first room and I had to insist on moving before being moved to an apartment where the TV was not working!
Due to front renovation no proper sign boards kept. Found it difficult to reach on the first day.
Fantastic hotel, staff very friendly
Very nice hotel well worth £25 extra for a great veiw of River and Westminster nice room great bathroom nice freindly Bar. Staff were great
excellent check in and check out by staff dirty hallways, staff forgetting out tea or coffee each morning at breakfast
The staff are very welcoming. The breakfast is very good and fresh. Our room was very comfortable and the bathroom very modern and stylish.
The location of the hotel and great value for money.The room was very comfortable with a well equipped bathroom. There were several holes in the bed sheets (lack of attention to detail)!
the staff the beds were uncomfortable
i asked staff to show me the where the stairs were as i do not like treveling in lifts, they said that there were no stairs for guests,although we were pleased with everything that you hotel has to offer including the comfort and clenliness of the rooms i will not choose to stay at your hotel in the future.can you please reply to this comment at your earliest convenience
the room made you feel very relaxed and the hotel was kept very clean. the location was perfect for everything we needed.
location volume of noise of air conditioning and the efficiency of it
Remote to TV etc. didn't work. Wall picture falling off, couldn'y get a cup of coffee at 9.30 (machine being serviced
The location to the Albert Hall. We were not pre-warned that the hotel was undergoing refurbishment and therefore noise levels were very high.
The room was comfortable and spacious, whilst the staff were vwery attentive.
Excellent staff and good room for London
Location And the room Gym can be better.
Great Location and great views of Kensington Palace, staff that spoke english were good. Room was small, price was high for room and some staff very poor.
the Tenth floor bar/restaurant is superb and has fantastic views throughout the day. the staff were fabulous the room was a bit dated and worn but still very nice.
Great location on Kensington High Street. Pleasant view from room. Staff were pleasant and helpful.
I liked the fact that it is located beside the Hyde Park which gives a nice view from your room and makes it easy to take a walk there and enjoy the fresh air. Didnt like the GYM.
Location was perfect. The hotel staff recommended some excellent restaurants and were extremely helpful.
The location was excellent and the staff were great ambassadors for the hotel from reception through to housekeeping
Friendly and helpful staff, good rooms and service level. Noisy street - room facing the road, not flexible check in/out hours despite that I informed the reception about early arrival and departure in advance.
Staff friendliness Location Rooms too small
the vacum cleanin of the carpet was very bad
The communication of the hotel staff was excellent, they were all very proffessional. My compliments to all of them.
hotel was quaint...nicely decorated, good location, staff helpful and friendly, location (when staying in room on the front of the hotel) was very noisy, room was very hot....temperature not adjustable..
Decor and ambience - a very Victorian feel. There was nothing we deidn't like.
The basement room and the reception the broken shower that was only partly repaired
Great location for museums and shopping. Comfortable but small room.
It was pretty close to most tourist attractions. Staff at times can be uncoperative.
Very hospitable staff. Room very cosy. Breakfast room very clean and breakfast very good value. None
The hotel is very clean and the staff are friendly and efficient. It is located in an excellent position, especially if you are visiting London to see the sights. No.
Location near Victoria Station. Nice and clean rooms. Modern and functional. Personell of the reception desk are nice and polite, but less effective and lack the entusiasm to follow up on problems.We bought the plaza plus package, but did not get a newspaper before asking twice. Never got comlementary chocolate in the room, only got on set of bath robe for a double room etc. Although staff promissed to correct these errors, it never happend. Finally we gave up and did not bother to ask again.
Good Service. No
Very close to trains, tubes and some shops. Room clean and big. Would stay again. Staff very friendly and helpful. Booked a twin room but ended up with a king size bed not sure where booking mix-up happened, just watch for that.
Superb hotel for decor, great location for seeing and gettng around london due to its 2 min walk from the tube, would definately stay there again!
The hotel was literally a stones throw from the Apollo Theatre and Victoria station. Was clean and the staff were helpful.
this is a fine hotel in a good location. the room i stayed in was massive, the bathroom was terrific....deffinitely recommend it to anyone the food, and health suite(massage etc) were quite expensive and beware the fridge, it is charged automatically once you remove anything from it....
Clean, comfortable, well organised.
convenient location for transport links and city more effective double glazing is needed to reduce traffic noise
The Receptionist Melena was extremely helpful, as was the Restuarant manger, The Customer services manager however was not so understanding of our postion. The twin Room we stayed was very dissapointing.
Hotel very central for walking to see places of interest, Pimlico felt a safe area, with nice shops and restaurants, we would stay here again. Sadly there are some rough sleepers about, they did not bother us in any way. Nothing
Location. Comfort of bed. Good check in Not having the executive lounge facilities pointed out to me so i wasn't able to make use. Room carpet wasn't clean and bathroom could have been cleaner.
the position of the hotel and not much else not much other than some of the staff. Having stayed at the Helmsley Park Lane I just could not compare the two establishments,
Location. deluxe room spacious and well appointed. Too noisy. impossible to sleep well.
Excellent location, nice hotel, but not top rate. Room service breakfast was a bit poor considering price, small details missing for a hi calibre place.
The Hotel was well located and the rooms were modern with all amenities.
very friendly staff,great bar and good food
Center location Rooms must be ready much before 2 pm.
Please write at least 15 words
Excellent staff. Very helpful concierge. A hopping, "in" place.
Attention and concern of staff is excellent,especially Anna breakfast hostess in Amba room. Serving staff uneven although Nadia v nice and accommodating too. Hotel overwhelmed by the world travel convention, on all fronts that kind of capacity is hard for the whole 'factory' that is the hotel to function. Eelevators slow, rooms seem tired, and what seemed appropriate three years ago now seems tired and yes, a little rundown.
Nice room, excellent service, quality casino.
Well we celebrated our 25th wedding anniversary at the Mayfair and the staff could do more for us. We come back to our room to find a complimentary bottle of bubbly and chocolates, such a great supprize for both myself and the wife. Would we stay again definitely 100%.
very nice hotel , the staff are all wonderful and helpful. very close to the eye of London, the nearest tube ( vauxhaull) is five minutes walk, the bus stop is at the hotel entrance.all and all this hotel is a five star with good value for your money.
I did like the complimentary promotional products. I changed the room when I checked in So that my nephews would have a seperate room. The room (450) had cigerette burns in the carpet and smelt of smoke especially the curtains- I am not a smoker.
From the moment you walk through the door you are treated like royalty - my only disappointment was that I was only staying the one night - suites superb, staff warm, friendly and very helpful - unlike the obnoxious staff that I have encountered at other 5 star hotels Nothing - everything fantastic
Upgraded to larger room - very comfortable room Remote from tube and difficult to get taxi
The hotel is very good, and worthed for the amout of money
excellent staff, and service. The chino latino restaurant is very good, the chef deserves the honor.
We were upgraded to a 2 bedroom suite with a river view- fantastic! It was quite far from the tube
Partial view of the river room was given when we expected a blocked view one due to the special rate booked which made us quite happy. Some items were missing like pan and cutting knive when we arrived but was quickly replaced when we asked from the housekeeping. tv in the living room was not working but was quickly repaired. The hotel was very gracious with welcome basket of cereals, mineral waters, chocolate bar, and jam. Two bottles of free mineral water everyday. Beds were made every night with chocolate given. Free wi-fi internet in the room as well as in all areas in the hotel and free access for computer use in business center were very convenient. Vauxhall underground station could be reched within 5- 10 min. We were very satisfied
This was an amazing modern hotel that I had a really good young vibe but also took really good care of my husband and I and her 16-month-old child. They be provided a travel cot with a goose down blanket and the staff was very pleasant with him especially in the restaurant/lounge. Service was excellent the only downfall was it took the kitchen longer than normal to get food out in the restaurant.
Staff were very helpful and friendly. When my husband left his mobile in the taxi, they arranged to have it returned in about 2 hours. On request, they also gave us a view of Westminster and changed our original room. The room cleaning and servicing was a little erratic. Sometimes different things were not replaced, such as dishwashing tablets, but as soon as housekeeping was contacted, missing items were brought to the room straight away.
clean room, facilities good, breakfast v.good if little expensive .service quick efficient good location room small bit cramped
very nice hotel in a great area. the reception staff is fantastic a bit less the service employees. all in all good place
Loved the location, the staff, the overall comfort of the hotel. It was perfect. Highly recommend the hotel to anyone wanting to be in the south kensington area.
The location for sightseeing, the facilities and the staff of the hotel were excellent. The costs to stay were also very reasonable. I reccomend this hotel to stay.
This hotel is so beautiful, amalgam of charming English style with some bold fashion details Hotel rooms are gorgeous, all are renovated, free WiFi, complimentary coffee and tea in the room, good size closet and 24 h room service! Location is tremendous few minutes walk to a shopping area including Harrods mall, there are many restaurants and cafes near by as well, from fancy 5 star French to little local bars, all are great! If you are about explore the city, right on the corner from the hotel there are few museums, Hyde Park and Kensington palace! Safe, clean neighborhood, 3min walk to the South Ken Tube Station, just perfect! I am very happy with the hotel, staff is so friendly and very helpful
Ultra quiet room. Good bar. Good location Used Kayak to request an early check-in (1 hr) to make a confidential business call. Automessage from hotel "could not commit" to this. Arrived 90 mins early to plead my case, but didn't get access till 10 mins prior to 3pm check-in. In other words, they placed zero priority on this simple ask despite having 4 hrs between departure and check-in. Also requested a room with a desk and accessible outlets, but got a room with no desk at all - and only accessible outlets were under the television, across the room at the head of the bed. Lighting in room was terrible. Very slow service in the restaurant
The spaciousness of the lobby.Not stuffy! The problem was they had no booking from us,checked everything!They solved it and gave us a room for the price agreed.
very nice design hotel, comfy lobby & rooms showergel / shampoo weren't filled up after user
Staff were exceptionally helpful and friendly and accomodated an early check in.Especially like to mention Andrea Doyle who showed a great deal of empathy and was agreat ambassador for the hotel. Room was small, you could hardly get past the bed, staircase still not finished which detracted from otherwise luxurious feel to the hotel. Not sure you could desribe it as a superior double !
Great location, staff was excellent. A bit old, but so is most of London, - minor compared to the benefits, it was in good condition given how old building was.
V nice hotel, attentive staff. Room too small, had to ask several times to have safe fixed, extra blanket provided and light bulb replaced. Reception desk not v well- manned (often empty).
- turndown service - chocolates on pillows - let me check-in early - helped me secure a taxi for wherever I was going - friendly attentive staff
Staff was amazing! So helpful! Location was just ok.
I was removed from my table to another table when I was having breakfast, without any reason. embarrassing.
Really nice hotel. Good breakfast that was included. Large room (for London). Very nice bed and linens. Great helpful staff.
Hotel amenities were nice (not great, nor extravagant) but an incredibly friendly and accommodating staff and a very convenient location for the many of the major attractions