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Hotel room was warm and comfortable, as the weekend weather was poor it was nice to get back to an inviting room. Delay in breakfast - although once we got fed it was great.
The size of the Junior suite was wonderful! The room was a little old and had some cracks in the wall joints. They didn't have any pull in area if you arrive by car. We weren't aware of this from the descriptions and had to drive around the area to find a parking garage and then roll our luggage a few blocks to the hotel.
The food was excellent, the staff most helpfull. The first room offered was very very poor ,we had to pay extra to get an half decent room
I have stayed at Hotel Russell now a number of times, both as a single traveler in a single room, a twin room with my mother, and a double room with my husband. All rooms were comfortable and spacious enough for our needs and comfort. Breakfasts are very good quality too! Staff polite and helpful and location brilliant. I couldn't stay longer!!
simply the way in which the staff treated us with so much respect, after we had a couple of problems with our room to start with, they showed alot of kindness, booked us into a different hotel for the first night, free of charge, and then upgraded us to a lovely room for our second night stay in london, we felt very well looked after.
big bathroom and unique decoration of the room. there was no fridge and safe box in the room. there is no concierge most of the time. staff are not professional.
The hotel has an excellent location and a very nice atmosphere. I also enjoyed the restaurant recommendations made by the concierge. The room was a bit noísy (I lived on the second floor).
Very nice Hotel. Easy access to public transport. Dealing of staff is very good. If i would visit London again, would definitely prefer to stay there.
the three consierge gentlemen we spoke to were very helpful Staff maybe might smile. If applicable make sure you get your Harrods voucher. We had to ask even though it was included in our package.
the athmosphere I had a double room which was evidently a converted single very small no easy chair,insufficient room for clothes and luggage
The very large bathroom & close proximity to tube station. Upon first arrival we were given very small room on smoking floor, so we changed.
Staff was very nice and helpful. The swimming pool is big, facilities are clean. The room was not big but sufficient for a familly with 2 kids. The bathroom was clean, with a bathtube but the w.c. inside.The breakfast was delicious, but a bit expensive. A pity that the swimming pool has restricted hours for kids when you have kids but it must be appreciated for those who have not.
The staff are extremely helpful and location is excellent. The television selection is poor and internet costs far too much.
Good location Small rooms with tiny bathrooms - adequate for a single traveler on business with no luggage but not a Five star hotel and nothing like the pictures on the website.
The staff were absolutely first class from the moment we walked through the door from the booking in people at reception, the bar staff and chambermaids.excellent No complaints
Location of hotel was fairly near the tube station and other faciltites nearby When I checked inot the hotel, I had to wait a long time whilst they were checking my booking.I Needed an extra bed and they offered to upgrade me to a family suite afor another 103.50pounds. They then charged me 724.50 for the 3 nights stay.I Realised later that they had overcharged me by 10 pounds because the original booking was 611 pounds. When I queried them the next day,I had to go through 2 other staff before they refunded me 10 pounds overcharge. I hope I have not been billed twice ie once by my initial booking through your website and then by the Grange Holborn hotel.
Helpful and friendly staff.
Staff were very friendly and prompt Room was noisy being on the main road at a junction. I think if two people had been in the room there would have been a lack of space around the bed area as it was a funny shaped room.
Good quality fitments Small room
The room was a good size, nicely decorated, clean. Facilites included TV, stereo, air conditioning which is very important. Bathroom clean with nice toiletries.
The staff were friendly and helpful. The room was clean and comfortable with tea and coffee making facilities. The bathroom was very small but that didn't really bother us. Despite the double glazing and being on the ninth floor, we heard the noise of the traffic all night.
Breakfast service is very nice. The room was extremely small, poorly furnished and noisy.
Excellent time at this hotel! Everyone was very friendly! Nothing :)
The staff was exceptional...friendly and helpful....willing to go out of their way to assist. Would stay there again. Gym was excellent and the breakfast was very good.....breakfast was available until 11AM on weekends. Met all our needs.
We arrived to the builders in reception..complete with hard hats and hard viz jackets! There had been no mention of the major refurb going on when booking. I'm sure it will be very nice when finished, but not really the first thing you want to see when entering your hotel.. I'd received a call the day before check-in to see if my booking for two colleagues double rooms (for single occupancy) could be changed to single rooms - I said not, particularly as payment was immediately taken from my card two/three weeks before on booking and the rooms were for business clients. Although I was then told 'ok..not a problem..' this was ignored...and they were put in to single rooms on arrival!
location for theatre and access to transport system obviously unavoidable but there was some building work taking place to the hotel
The hotel staff was helpful with solving problems that was generated by Kayak/Hotel.com (wrong number of beds in room) while booking. Location is excellent. For a big family like us that needs place to "gather" together the lobby was very useful. Booking by Kayak/Hotel.com generated problems. Number of adults and children per room was not deliver to the hotel. When I asked Hotel.com to change the reservation through the website , NO respond. Rooms are a bit small.
Good size room Renovating the place, no heating in room
Location is great. Bed was fine and apples were a nice touch. Gym was okay. Staff was horrible. There were months in the closet--I killed three. They did a lousy job cleaning in general. The sinks and counters were not even wiped down. There was toothpaste/grim residue not wiped up half of the days I stayed there. Dirty dishes owned by the Hilton were left for, literally, a week. The cleaning staff tossed my water bottle even though it was with wrapped up my clothes on top of my luggage and then denied it. I tried to explain the problem with needing a size of plastic bottle for security. They made a lame attempt to make it right after two hours of waiting and complaining, but they could not be bothered to listen or understand the actual problem, so the solution did not work. Great location, but I would never go back. There is no accountability.
Location was convenient Was cold, old and dirty
Location of hotel for bars, restaurants and shopping all available within walking distance. Room clean and spacious compared to other London hotels I have stayed in. The fact that there was building work in progress and scaffolding in situe which I understand from reviews on other sites has been going on for quite a while at this hotel.
access to city centre
Hotel is clean and comfortable. Rooms are well appointed. Location is superb. Good value for money in a city renowned for overpriced hotels. Check-out was a bit haphazard, otherwise no complaints
design of room was good (tastefully decorated). Bed/linen very adequate Boiler broke down on 26.11.10 and no hot water for shower or even a wash...only gave 10% discount for inconvenience . Also.. lift not working (had to use staff lift the corridors/reception was a building site...there were no stairs to 1st floor and could not establish where the fire excape was (and staff could not provide that information) Breakfasts were not included in tariff
Friendly staff with a clean and comfortable room.
Hotel convenient for tube and acces to London The hotel was being revamped - lift inadequate. Heating did not work. Staff coped as best they could
Nice amenities. Great location. Air conditioning never cooled room completely during a warm spell.
V friendly staff Too hot !
The rooms were very nice and well equipped. Based only on this, I would stay here again. The renovations were very intrusive. No elevator access, except through a service elevator, which was always jammed at peak times. No stairs access below the 1st floor, which besides being inconvenient, made me wonder about safety in a fire. No hot water on the second day was literally "icing" on the cake. I have to remember that eventually the renovations will be complete, so I actually might give this place another shot.
The staff at all levels were friendly, helpful and courteous. Excellent Dark and small rooms. I would not have stayed had I realised the huge amount of refurbishment going on.
The location was excellent. I work in holborn and was easily able to walk in. Covent garden very close. The attitude of the staff when the boiler failed. Discourteous and off hand. Almost made me feel that it was my fault. No offer of complimentary breakfast, reduced rate. Not even an apology
Location was very good A little expensive for what it was...
I loved the central location,Excellent for a short stay
Good location. Excellent air conditioning. The room had a strong smell of disinfectant / air freshener. The shower did not work.
Location My room
Location and comfort of room. Bathroom was decent size.
Location Slow lifts
The service was very good and SKY rugby was a bonus! The room could have been bigger and the air-con was a bit noisy.
The Hotel was an excellent location for Covent Gardens only 5 mins walk dow the road. The staff were excellent couldnt do enough for you ven upgraded our room for free. Would def return. There was nothing we didnt like, the breakfast was lovely,hotel was so clean and the staff were Fantastic.
The location and cost Rooms are very small, though are typical for London. Room was on a very very noisy road and difficult to sleep
Excellent breakfast buffet included in room rates. Hotel staff are attentive and helpful. Scoff & Banter restaurant/bar has limited dinner menu and cocktail options.
The location, very quiet, relax. The spacios of me beedrom was little
Location and friendly, informative staff
Rooms are hot and small.
The attention to any and all details was excellent. The staff in both the front and the restaurant were very friendly and helpful. Nothing
very pleasant stay, just right for the theatre and the shops!
Spacious and comfortable. Quiet; good breakfast.
The staff were brilliant Needs Air Con
Very out dated in need of refurb. no AC too hot room service food very
Cozy, comfortable, great value for money. Very attentive and polite personnel. Strategic location
Location, Clean First room was verry small then we change the secon room and was ok. I try to use your business center facility but the computer and printer does't work properly. I spend 40 min for internet checkin for flight.
Very close to Covent Garden and Oxford Street The room did not have air conditioning and was like an oven. We had to keep the small fan provided in the room going all night.
practical for my reason visiting London. have stayed a umber of times. Lighting in the bedroom. No bedside lights. Overhead light too strong. Room was cold
Nice blend of modern facilities ina traditional building. Quiet, comfortable room and everything just a cut above hotels at a similar price in the area.
Very central to all our needs.
The location and the cleanliness are factors which lead me to book, in supplement I experienced an extraordinary friendly staff. Furthermore I adore the hotel's mixture of traditional and new barock style. It was tropically hot in our room. There is no air-condition in this hotel. The window was to small to let efficiently enough fresh air into the room (temperature outside like 17°). They provided a fan, but I'm a type of person who catches a cold when I'm sleeping with a fan directed at me. Due to this I had remarkable troubles to get to sleep.
Location of hotel was great. Oxford Street, Restaurants,Theatres and Tube station, all within 5 minute walk. Hotel very comfortable. Staff very helpful.
The TV Breakfast issues No knowlege of local area Language barriers
Excellent location, nicely renovated, modern hotel We stayed at the end of November and it was exceptionally cold in London. The hotel room was cold and the heater made terrible noise, but had to be on all the time. No heating in the otherwise beautiful bathroom.
Central position for Theatres etc
I found the location perfect for sightseeing. The room was very nice and as a venue is was very good also. Food was excellent:-) I was a shame I wasn't able to access the internet. The solution you have chosen at the hotel did not work for me as my company (banking) apparently have restrictions which make it impossible to lock on to a web browser before the internet access is given...
Staff is very very kind, cleaning is not the best inside the whole structure, but inside our room is basically good. Some very little I repeat very little details that make the difference for this very high level hotel: the holder for hygenic paper was broken, the hairdryer tubular was rapaired with insulating tape and for this reason it was a little sticky, the bath tub had very little splinterings on edge, the window was stopped with a piece of folded paper and in conclusion the tv controller had not the cover for the batteries and it was replaced with a certainly sticky coloured tape .
Facilities and location
The size of the room - very spacious Not applicable
The upgrade to a superb room on the top floor - couldn't fault it unless that was the deluxe double that had been originally booked. Excellent hotel and well placed for business meetings in the City.
Great shower. No wifi in room Convoluted route to room.
Great location for shopping and the theatres and most of the main sites to see. Also had a great breakfast. Size of the room could have been larger for the price paid.
We liked the modern decor. Our room was facing the road and was extremly noisy.
Quality of staff rooms too small
This hotel was simply excellent!
We were upgraded to a really excellent room.
EVERY member of the staff is incredibly warm, congenial and helpful. The location is excellent. It is a beautiful property. This was our second visit. Very predictable, no surprises. The recent redecorating erased much of the very English flavor. The addition of the Cigar Bar proves to be unpleasant as the smell reaches the drawing room near lobby and dining room.
Close to all attractions, lovely and quiet, very clean, nice staff
Excellent location. Tiny but cozy room with a good noice reduction. Small size of rooms.
The best affortable hotel in London in my opinion. Perfect location to visit and shop. Free wifi in the rooms. Rooms are small but so cosy.
Excellent location: quiet street, but walking distance from British Museum, West-End Theatres, Soho, and even the City highlights. Staff are most friendly and customer-oriented! We experienced a nightly fire-alarm, which wasn't fun, but there was no fire in the end, and the staff handled this very well! Good restaurant, fine wine list. Rooms are nicely decorated, but small. Breakfast far too expensive!
What a gem of a hotel a superb find.From the moment we arrived to the moment we departed we felt special.The staff were outstanding,their eye for detail the friendliness.We own a group of companies employing many people and was well impressed with the high standard that was set.Needless to say we will return and recomend this hotel.well done staff Yes.We didnt stop for more than two nights
very friendly and helpful staff. room was very nicely decorated and excellent facilities
Excellent location Waiting to check in
A very clean and luxurious designer hotel. Great food. Very helpful and pleasant staff. The room was a little cramped. Desk was too big for the room. Feel the room could be bigger for a Superior room.
Perfect location because of walking distance to major shoppping streets and Covent Garden/Leicester Square. Good concierge services. Housekeeping started cleaning round 9 am, the noise from the hall and nearby rooms woke me up every morning. Obviously paying for location and not room size. Air-conditioning makes considerable noise.
The helpful from the staff who able to allocate a room for my very early check-in. A room is assigned which is a disable room. However, this is not the same expectation when I book a 'Superior Double Room'. I have not asked for a change as I have a very busy schedule during my stay in London.
Service, location, history and character Small 'standard' rooms, only just large enough for a couple with minimal luggage.
it was central for my needs, and all staff were very helpful on all points. problems getting a six seater taxi service.
The Location. All theatres in walking distance, lots of restaurants and Soho shops. Close to underground. The rooms are really small (I am British). Minimal mini bar and hopeless main bar. Remote control did not work, tissue box empty. Dissapointing room service menu. So although it looked the part, I was very dissapointed, not value for money
Not much just a city hotel
Good clean hotel in central London Only the check in was bad. My colleague arrived ahead of me only to find he could not check in as the reservation was not in the system. The reservation and pin number that was on the e-ticket was not accepptable and only the original print was enough to convince the front desk that we had a reservation. It was only as a secondary measure that I brought this with me as your system led me to believe that the booking number and pin was sufficient. My colleauge had to wait an hour for me to arrive and this was at 11pm when we had a busy day both behind and ahead of us. For the above reason I will not use this service again. It's simply not acceptable.
easy access to londons attractions
Good restaurant, nice building, clean. No hot water, only luke water. When problems ocurred during extending my stay, different solutions were promised by different persons, no promises were kept though.
Good location for Covent Garden, good customer service. N/A
Very convenient to conference location next door. Close proximity to tube and to Convent Garden. Tired interior of hotel overall and rooms
High standard of cleanliness. lovely spa facility. great location Hard pillows
friendly staff, good atmosphere the lack of digital tv
Great location close to Covent Garden, Theatre Land, resturants and coffee shops. The staff were very corteous. The bed was very hard.
location the cold bar - due to a long day out we decided to have an evening at the hotel bar but it was so cold I had to go and get my coat !!
All staff very helpful.
Friendly, helpful, efficient staff. Clean, smart, quiet room. Convenient central location, near Covent Garden and Holbourne tube station. Pleasant, safe hotel. No bad points. We would have eaten in the hotel one evening, but that evening the restaurant was unavailable and the bar did not have suitable gluten-free options, so we ate elsewhere.
Our room was excellent - plenty of room - which was a welcome surprise. The staff was very accommodating. Two blocks walk to Covent Garden. Plenty of restaurants nearby, and a Starbucks right across the street.
Location Room cleaning no free wirless area...
Super cozy hotel and cenral located
The staff were very attentive and helpful and the room was very well planned and spacious for such a central location.
Nice room, great location Expensive food, not much of a bar in the hotel but the surrounding area has excellent bars and cafes so it's not a big problem
The staff at the hotel are very helpful and communicate well if there are any problems. We would have preferred to have breakfast at the hotel but the very high prices meant it was poor value for money.
Staff, courteous, friendly and efficient. Would like fresh drinking water in room.
location, style, nice staff, fast check in and out, near beautiful garden, clean, room has tea maker, close to british musem. AC was down for all my stay (5 nights and then 3 nights) and each time I report problem they say they are going to check then I knew its all the hotel and it was really hot. short bed (my legs out of the bed even i am 175 cm), small bed, rooms in floors other then ground are leveled by at least 10 degrees (my head was down and my leg was up) that made bad stay. I changed to ground floor and room was very small. no refregrater (I couldn't have cold water) expensive breakfast 17.25 pound each with few choices. they good thing they provided fan.
Location, room size, cleanliness, bathroom Lower price would be good ;)
Staff were excellent, called the day before to inform them my daughters sixth birthday and to ask if there was anything that could be done, they were great and purchased a cake. When we checked in they then upgraded us to a suite at no extra charge and proceeded to show us to our room. We walked in and they had a birthday candle on the cake lit. My girl was excstatic, overall one if the best and friendliest hotels I have stayed In. Will certainly stay again.
We were very fortunate to be upgraded to a suite, we also found the staff to be very helpful. No
I liked the room very much and the bathroom was wonderful! I was so surprised! I also liked that I got the newspaper at the door.
Clean with good decor Strange and strong smell towards the room (sort of like damp!) Breakfast £20+ is a discgrace - that has to be 1000% mark up!!!
The friendly staff, location of hotel The rooms were very small, fine for a weekend but for a longer stay claustrofobic. And it was hard to understand why we had to stand in line very long for everything at the frontdesk, while there were three persons behind it, but only one who seemed to know what had to be done
they helped me to get information about train times and flight confirmations they also upgraded me for the same price because a room looking onto the quieter part was available. All staff were polite and helpful. I don't like sleeping in a room in the basement. I like to have fresh air at night and open the window but for safety reasons I didn't. The room and the corridor outside sometimes smelt damp.
easy reach of the west end and shows the rooms showen on booking.com are Not the rooms allocated they are at least half the size and very small
Very friendly and knowledgable staff on reception. Excellent location for shopping and site seeing. I did find the rooms very warm. Did not take breakfast so cannot comment on the food.
Location was excellent, not even 5 minutes walk from The British Museum; Russell Street & Tottenham Court Road tube stations were very close. Not a reflection on the hotel, but the area was quite noisy - although it was a Saturday night - people walking past in the early hours talking really loudly and service vehicles collecting bottles very early in the morning. However it wouldn't stop me staying here again - even though I do think the room rate was quite expensive with no breakfast included.
The room was very spacious with the facilities expected of such a hotel. The staff were very friendly £46 for 2 breakfasts is over the top
To sleep there beside the noise from the street in the morning. Small room size. Half of the room shown on photos on booking.com. Noisy street in the morning on business days. No rooms available on the yard side despite booking two months in advance with proper note on this regard in booking form. The hotel just didn't pay attention to this note.
A group of 8 of us booked this hotel due to the good reviews and location for a birthday celebration to watch Jersey Boys. Check in was punctual and polite. Emailed the hotel the day before requesting rooms looking over the gardens, which was granted. No hot water the next day due to boiler problem but staff very apologetic and free breakfast offered. Cannot fault the stay and will stay here again.