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very good bath amenities and good food timely service excellent location the rooms are to small the bathrooms dont have bidets and the room should have been properly checked b4 hand as light bulbs didnt work the shower drain was blocked
location your company procedure for the reservation was very poor & unprofessional
Room was comfortable, breakfast was good Breakfast was overpriced
bedrooms where beautifully decorated, and the bed was really big and comfy
The staff were very friendly, room was very well presented and very clean, parking was very conveniantly considering the Hotels location. Would have been helpful if the name of the hotel was displayed on the main road(high street) as at a glance its a casino. had to drive by a couple of times to find the main entrance of hotel. Not good!
Very handy for city centre The bathroom was too small
very good location of hotel, near park, nice part of city,excellent for city trip. no
i like evere thing in Sheraton Park Tower no thing
Very friendly and helpful staff. Room atmosphere is verycomfortable. Reception and Councier staff are very efficient and welcoming Nothing of significance, though we have to ask them daily for the coffee mate, cream and cups. They provide only two small packets daily, which means each guest can only frink one cup a day !! a bit annoying. Furthermore, they offered to upgrade to me to Business floor against paying 75 pounds daily. The room was exactly the same as the classic. the only additional things were new furniture (meaningless), breakfast and internet access. The additional charge was exremely high for these things!
Spacious rooms with awesome view. The location of the hotel is excellent.
there was a washing hose in the bathroom the rooms are a bit cold
Excellent personal service, great food - quite simply a great hotel. You would be very hard pushed to find anything even slightly wrong with this hotel !
The hotel is very confortable, the staff is friendly; the breakfast is exellent; the rooms are beautiful no
well I loved the place and the staff specially, they even went with me to show the room and they kept asking of I need anything to insure my comfort. it was great! the rooms are a bit small, and i see it a bit expensive but this is London after all.
I liked the decor and the products in the room and how clean and nicely refurbished the hotel is. I thought the rooms are a bit small for the price
Great location -a short walk to Harrods,V&A, and super little patisseries, restaurants and shops. Room had spacious bathroom with the lovely Penhaligon products.
Egerton House is the best hotel I have stayed in over a 25 year period of visiting London. The staf couldn't have been more pleasant and helpful and my room (a standard double, I believe) was lovely and comfortable.
the comfort, service and the little gadgets that felt like your in your own house. Too many furniture in the bedroom that made the room small
I liked the small size (no convention) and the personal attention. The rooms are really small although I recognize that this comment could be made about many London hotels.
I walk in the Hotel, and they have sold my room becouse I arrive at 10:00PM even it was GTD by credit card. The front-desk manager at first denied that there is any booking under my name, then he deleted my name from the computer screen when i was watching my name pop-up
we had street view off harrods christmas parade it was brillant grand children loved it i would have liked to see a tea /coffee tray in room all hotels we have stayed at have this
Everything was delightful. The restaurant is one of London's best.
The room we stayed in was looking rather tired, it was not as good as the rooms we had had on our last two visits
The staff are excellent. Central London pricing.
Greta Location, Very Quiet, Poorly and wrongly decorated, Very expencive for its worth,
hospitality of the staff. location
The bathroom was far too small, couldn't turn at all!! Will not use this hotel again.
The Doorman We waited too long for the room to be ready at check in. Very small rooms. Over priced for what you get. We stayed at the Ritz Hotel on our last visit for the same price and it was far superior.
Looks nice You have to pay internet, small rooms,
Size of hotel and very convenientto tube etc.
Location, Quit area , close proximity to every thing No facilities , and you need to go for the Carlton tower for the Gym and busniess center
great location, rooms are nicely designed and modern, staff is helpful limited breakfast, staff misinformed us about the services invcluded in our fee
The location of the hotel is quite good, with good access to public transport and Knightsbridge shopping areas. The room I got was a handicapped room with bigger than usual bathroom (I assume). However, the open shower didnt drain and the whole bathroom was flooded within 30 seconds of turning on the shower. The toilet flushed for 3 hours with repairmen coming in at 5 in the morning to fix it. No compensation was offered, which for a 5 star hotel is not adequate.
staff and location in particular slow service in bar / restaurant area
Everything. Staff were smazing. Robert was a star. Showed me everything in my room and was so polite and sweet. Nothing
i liked the location, and its a samller hotel quick to get in and out i got a better rate on sunday night ..but all hotels have better sunday rates...i certainly wouldn't pay 4 or 5 hundred GBP to stay there....it simply is not worth it This is not a true 5 star hotel..more like a 4 it lacks the little extra's, i hate paying 20GBP for internet..that's a big turn off for me and probably why i won't stay again...small room but the rate reflected it...and i was alone but a little small for 2 people
location, rooms discretionary service charge added to bill, a guest has to ask for it to be removed rather than being asked before its included,
Great staff , nice room after upgrade, although strange that the windows couldnt be openend... No 5 star, more 3+, all the facilities the state to have are in there yes 5 star sister hotel 1 block further down the street the Jumeirah carlton... hotel.. that might be 5 star, but there littke sister is not.. good room, but no facilities, and only after an upgrade ( excecutive) we had a real suite ( forget the junior...). but all in all a good hotel. nothing fancy though ( in the star and facilitie sector...)
location and a balcony in town the rates were misleading as they didn't reflect the true cost
Exceptional service and quality of the hotel. Very good location. Rates are quite high but it was 50% off through booking.com.
Excellent breakfast in our room. Air con in the bar - we were freezing at 8pm on Sunday.
nice rooms, clean pool, staff is excellent
Our stay at the Jumeirah Carlton Tower was truely amazing, the service is excellent, we were upgraded on arrival due to a request I had made, as it was my husband's birthday. The atmosphere is great the staff cannot do enough for you. The treatments were brilliant. Can't wait for our next trip.
spacious room and amenities in room slow service in the Chinoiserie and staff not paying attention to room, must wait to catch their attention
Service minded hotel staff , devotedness of the concierge staff helping and organizing theater, journeys etc
staff location facilities room and bathroom too small 2 coffee and a water gbp16
there were very obviously prostitutes hanging around inside the hotel at night and this was not discreet at all
location only room was smoky on non smoking flooor
friendly faces during peak season the hotel should have more than one choice to experience the after noon treat
The staff were very kind and helpful. The rooms were really nicely fitted out with unexpected amenities like Bose iPod speakers.Great position for most of Londons attractions. Nice touches like coffee and croissants available in reception for early check out guests. Room service and housekeeping were particularly quick with their assistance and the prter conciege people seemd to genuinely want to help. Overall a really nice place to stay. The restaurant facilities are very poor indeed. The casual restaurant is right in the reception and was blighted by a freezing cold blast of wind every time the main door opened ( which was many times ). It also looked more like a reception than a place to eat - a place to drink coffee or wait for someone rather than a place to eat, even casually. The menu offered high quality food but the range was very limited, especially for vegetarians. In fact vegetarians in general are very poorly served by this hotel.
Good and central location!. Breakfast offer was super and .... Very nice with the complimentary tea in the afternoon. Nice ambiance and the staff were extremely friendly!
Service and Location. Double room rather small. Awarded a room that was not specified in confirmation at time of booking. Situation rectified though.
The room needed new wallpaper but otherwise it was really nice. The location of the hotel is excellent and the service staff is top notch. They also offered lots of extras, like free soda, creme tea, and alcoholic beverages. There was also a business center with a computer (internet provided) and fax machine. Would definately stay there again!
Convenient location. Simple administration. Relaxed ambiance. Impressive bathroom Room 16. Bed springs seemed tired. Bed sloped to one side.Inadequate table and sitting space in the bedroom
The "Tea Time" and the "bar" included in the price The carpets were old and looking s if they are not very clean.
It is the perfect Hôtel to stay in London : the good place(area), the good price and the good services.
complimemtary tea insufficient hot water in bath and shower
Location, clean, value for money, comfort Some of the reception staff unbearable!
Very high quality environment in an almost surreal location... As an infrequent visitor to London the journey was fairly fraught - but then you turn into a high class side street and it is almost a different world! Excellent staff - clean rooms and ideal for switching off at the end of the day - and the complimentary reception bar is unusual too. The elevator! Not big enough to swing a cat let alone carry a travel bag and be taken to your room by a porter in... Anyone with claustrophobia should request a ground floor room! A minor negative overall though...
The hotel was clean, the staff was courteous, helpful and always willing to help. The room was clean but there were a few things that need to be attended to: Duvet was worn in several spots, the bathroom knob on the sink plug was missing. the water spigot in the shower was loose., the toilet paper holder was broken.
It is a very good location for us for shopping, resturants and good bars. no complaints
Close to shopping center, harrod etc. Too small area
It is brilliantly situated - great for shopping but don't spend a lot of time in the room - it is so small it will drive you mad. No gym and stupidly expensive wifi You couldn't swing a cat in the room. Expensive wifi
The Location Only! Rooms were so small & Internet expensive
Our room was dressed well with comfortable bedding, however the bathroom was in desperate need of some tlc! Breakfast was very poor. We had full English breakfast minus the work 'full'. There was no sausage, eggs, mushrooms. Just beans and bacon! It was reported to the manager, of which he disappeared and came back 20 min its later after I had finished by piece of bacon and informed us the eggs were then available. a little too late. Not an enjoyable breakfast experience. Concierge and the bar staff were friendly. Your basically paying for the location and not the hotel class. In desperate need of a makeover and a kick up the arse in the breakfast restaurant!
Had the best breakfast! Super cocktail bar. Fantastic location. Room a little small.
great location, good staff. wonderful and helpful concierge
Friendly staff, comfortable rooms and excellent location.
Its proximity to the center, it has a very good restaurant and bar...great food The staff is ultra professional with a smile
Location was good. near tube station. walking distance from good shops. Beds uncomfortable hollow in centre. wrote in dust!! Otherwise ok.
Location only. First point, when I arrived to the reception I asked the customer service lady about types of room she answered: no madam no room available, everybody came today I transfered them to my sister hotel!! Or If you want I can give you standard room for £650 per night !!! At the same time, I booked through Kayak app and I found it for £450 per night .. Second point, the bed cover seems no quilt inside and they didn't change it for 8 nights, also the room was not clean.. Third thing which was the most disgusting thing, on 12 of Sep 2016 I waked up at 8:00 am because of voice coming from one of my plastic bag I was puting it over the chair, it was a mouse inside the it. Then the mouse run to his hole under the mini bar !!! I went directly to the reception and they told me sorry madam we will give you another room in another floor. They gave me other type of room better than which I booked. Fourth point, I spoke with the supervisor about what happened, she appologized and she told me that her manager will contact me.. I was following up with her everyday but no answer.. On the last day, when I checked out she told me that her manager offer me to make upgrade next time to primume room or they will return £200 !!! She told me " but please madam don't write your rivew online". I against that, then she told me you can contact my manager by email. My psyche was to much tired and bad mood. I sent an email to the manager but she didn't reply.
It was in London Overbooked- we had prepaid and confirmed the previous evening. The hotel was overbooked, unable to find an alternative and wasted 4 hours of our 1 day in London. Kayak and the hotel were unhelpful and we are still waiting for a refund and compensation.
Don't like anything The glass of the window in the bathroom was broken, the door and the window in the room didn't lock. we left the hotel immediately and we didn't get any refund. We ordered the room for a week so this event was a lost of money and a huge dissapointment. We won't order from this website anymore.
The staff were extremely friendly and the location was wonderful I would have liked tea and coffee making facikities in the room.
The room and staff. No
We very much enjoyed the comfort, friendliness, location and breakfast provided by the hotel The lift system worked quite well and we had no real problem with it, but it was not quite as hassle free and efficient as the rest of this impeccable hotel.
Terrible smell in common area which slightly reached our room.Very dodgy entrance.
The location - very near Harrods is fantastic as are the staff. There are no tea making facilties - but fabulous coffee or tea is served to your room instead. The owner should be congatulated for his/her imagination and it is a very god conference venue downstairs. Bed linen etc of very good quality, as are the soaps etc. It was the smallest room I have ever stayed in - hardly space to walk around the bed. There are zero facilities and when the first person gets up - you will be woken up too. It is very very noisy. Windows not very secure and draughty - may be cold in winter (room 6). I think it was very over-priced and would stay at another hotel next time.
Bed There is no roof garden in this hotel!
Informal yet professional atmosphere. Friendly staff.
Cleanliness and comfortable bed No dining / reception room, but staff made up for it
Fantastic staff, nice location. Very "English" place Double room is fine, single room is rather a closet then a room :)
Molten Brown goodie in the bathroom