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everthing was perfect
liked the location bedrooms need to be upgraded and suites are small
Excellent service, quiet, comfortable and well located.The Feista held on Thursdays was entertaining. The public areas are overstyled!
As a solo traveler, the comfort, the location, the security and english channels on the tv were important. I enjoyed my stay and would go back. This hotel is part of The Nostrum Resort so Sir Anthony and Medditerian Palace are all in same complex. Glad i choose The Cleopatra, very nice hotel.
Located as close as possible to the excellent beach. I am happy I took a room with a sea view. Free parking was also handy for me.
Location close to the beach, restaurants and shops. Room little bit old fashioned, long way from reception.
Good location beside the beach. Nice breakfast. Having to pay for gym and room safe
The staff were exceptional in all areas and recognising my wife's birthday and arranging a breakfast surprise just made it. The breakfast was excellent every day and made the overall value superb. We only ate in the Feng Shui Asian restaurant but it was by far the best value meal of our 5 night stay and of outstanding quality. Nothing about the hotel but watch for the prices outside! Cocktails were 6 euros in the hotel and 8 euros outside!
All the staff were so obliging and helpful - the facilities were excellent and the food was great. The bed was very hard and I found it difficult to sleep on it. By the time the week was over my neck and back were very sore.
lovely room with jaccuzzi on the deck, close to the beach sterile anonumous athmosphere
The Conquistador is an ideal situation and people return to this hotel year after year!
The location was excellent and the food was even better. I thought the island in the middle of the pool reserved for privileged guests as offensive and very discriminative. If the H10 wants those type of people they should make it a 5 star and not a hotel for hard working less better off guests. Reminded me of a monkey island in a zoo.
The location was great. The hotel was clean with good facilities. The food was average and the rooms are ready for decoration.
Nothing. The food was absolutly horribly bad.
The hotel is at the center of the tourist area and at the same time by the beach front. The hotel is clean with good facilities. The swimming pool area is very well organised with four different sections of the swimming pools. The entertainment team is excellent and they always have something going especially for the kids. The food is excellent and of a very good quality. The staff is helpfull and friendly. Good value for money. Having to wake up early in the morning and place your towels in sunbeds around the pool area to reserve a place for the rest of the day.
The staff were very friendly, the hotel was central to everywhere. The pools were nice and clean. We went half board and the food was lovely, plenty of choice of meals to suit everyone. I got fish one night and it was cooked fresh infront of me, really nice. The cleaners were very friendly and did a brilliant job. Only bad point, when checking in had to wait nearly an hour, staff on desk were very slow and I noticed same problem with others but after We got checked in had a pleasant stay, from bar staff to cleaners was made to feel very welcome. I would definately return to this hotel.
Hotel was convenient for all the shops and facilities of the resort. The staff were very helpful. Good entertainment at night. Very clean hotel and the rooms and public areas were kept immaculate. Food quantity and variety was very good, however, some of the quality was not up to standard. Also the food from the hot buffet was not as hot as we would have liked. Often by the time I got the food back to the table it was onlt luje warm. Meat tended to be tough, especially the steaks and the lamb chops. Mine was raw in the middle on occasion.
very nice pool good choice of food staff very helpful corridors need new carpets and some floor tile work in need of repair around pool
location everything else- not friendly staff, not comfortable beds, noisy disco in hotels yard. No minibar or even refregirator, you have even pay for the safebox. For me the most terrible hotel in spain/
Good location, very friendly staff, good cuisine, very clean and comfortable.
I liked the admophair the staff the breakfeast and the other meals
best location in tenerife bathrooms need refurbishing
Relaxing and friendly No
Room smaller than expected
Great location hotel, just a step away from the beach. Brilliant pool area, big and immaculately clean. Plenty of beds. Pool towels included, changed as often as you want. Freshwater pool not salt water! A tired hotel that needs a refurb, a good tidy up. Shower drenched the bathroom floor. Drinks and snacks are pricey. Would be good if there was a better poolside bar/shop. Supermarket near by offers a cheaper alternative. Decor looks grand probably was a 5 star back when it opened but not anymore.
We didn't like the room and we moved to the cleopatra hotel in the same resort wich was much cleaner and the view was awsome-to the ocean. The pool was cleaner. The furniture was old, the sheets were not as clean as for a five star hotel. The hotel was almost three stars.
i asked to join the expo club as this was our 4th trip to your hotel. can you please send me the necessary forms to join. i was happy enough except that we didnt get to the pool and chill out area on 6th floor.
location and views bathrooms very old fittings
Good food, locality and facilities. Yes. At the poolside young adults were allowed to play music without personal headsets therefore annoying guests.
excellent location and pool and breakfast choice The hotel reception was the worst I have experienced . 45 mins to check in. Clueless and could not care attitude. Needs major surgery
the food was very nice with alot of selection and the rooms were nice it was all very good but we were among the very few young couples
Excellent facilities and value for money.
Excellent location, good value for money. Food was boring, service was a bit poor. Rooms needs renovation.
Staff were friendly and tried to help.Public areas of the hotel were comfortable . The beds were uncomfortable , the room wasn't clean , there were no tea/coffee making facilities , no drinking water , and very poor sound insulation - we could hear clearly normal-volume conversations in neighbouring rooms .
Great central location. Decent selection of food. Nice pool and plenty of sunbeds. Very uncomfortable beds! Noise from surrounding bars at night
the location was perfect for us the rooms both refurbished and not were small and nasty the catering was horrid and there were too many people for the facilities not enough sun chairs and we were asked to pay for pool facilities i,e, towel and cushion we were under the impression this was a luxury hotel it ruined our 30th wedding anniverary break
Location Unhelpful and unfriendly staff, the length of time at check-in, poor choice in the buffet, overcrowded restaurant, lack of pool side service,
the friendlieness of the cleaning staff and house keeping staff. also that it was comfortable for older people. The pool area was also very pleasant. We arrived and our hotel room at 5pm and it was not ready. I specified that I wanted a hotel room on the 3rd floor or upwards. They said at reception that this was not possible. So they put us in a room on the ground floor for 1 night. It was uncomfortable and loud. We did not get much sleep after our long journey from Germany. The next day they said they would change our room, but only to a room on the 1st floor which was not what we asked for, but it was better than the room on the ground floor. This room was also wrong. We booked a twin room and this room was a double room. So they had to put in an extra bed. This took about 3 hours to organise. We were in Tenerife 2 days, and were still not happy with our room. It was a nightmare to organise. The staff at reception were not very helpful and sometimes agressive and not very understanding. We had travelled so far, were so tired, and they did not make this any easier on us. We understood that the hotel was busy etc. but I booked the room in November and specified exactly what we needed, which was not alot. When we finally got the extra bed in our room, we then began to enjoy our stay. But this was after 2 days in the hotel.
this was the second time we stayed. The staff are very very helpfull. The food is excellent and the junior suites are lovely rooms. nothing negative
We spent a fantastic time in this hotel. We"ll be back for sure. It was one of the best holidays we've had. The hotel has a very good location, nice pool, very nice staff and perfect service. Very tasty various meals. The hotel was not overcrowded, there were plenty of sunbeds. Good entertainment program during the day and in the evening. Tiny pillows. Useless ancient hair dryer. Poor noise insulation. The walls are so thin you can hear everything the people are saying or doing in the next room. The evening entertainment program started too late (22.45). Unfortunately, the beach doesn't belong to a hotel due to the Spanish legislation, that's why it's so dirty. The sand was full of cigarette butts and packs, tissues, beer caps and other litter.
Towels changed everyday staff at reception very friendly and helpful close to everything but not in a noisy area had the best of both lives ie could have a mad night r could just relax and have peace and quiet I found Insects in my bathroom floor everyday we were on ground floor and they used to put on a water feature every morning early and woke us up each morning we were English speaking and the entertainment each night was in Spanish so very dissappointed
Breakfast was fabolous
Very good breakfast and location
Location,have stayed before. No
It was a friendly place busy but not loud.. driving it was hard to find no signs off the main road..
we liked the hotel very much because it is not to big. our favourite was the restaurant and the food in there. the food was excellent.
breakfast, cleaning, view, pool construction outside
We found this hotel very comfortable and clean, it is very quiet - which we just wanted - no noise at night to keep one awake. The double bed was very comfortable (not twin beds pushed together) and lovely crisp sheets. The restaurant on site at pool provides good food and not too expensive. The best place by far that we found to eat is a place called Dabda's it is situated beside the Aberdeen Steakhouse (do not eat here) which is down near the main area of San Blas (taxi will know). The food here is just first class and you will want to go back again and again. There were four of us in group and we had starters, mains, dessert, coffees and two bottles of wine and it cost only 114 euro.
The comfort of the beds and the size of the accommodation. The bathrooms were very dated and need replacing. Also the plane noise.
Excellent weather. Convenient location (to golf course). Good poolside bar Swimming pool was out of use - will send seprate complaint
Staff were very helpful, the villa apartments were very well equiped and up to a very high standard. Very very relaxing area around the pool and right in the heart of the golf course. Will be returning soon.
The size of the room and the facilities inside were fantastic. The pool side was lovely and great for our little boy. The gym facilities were not brilliant and the food at the pool bar was quite poor.
enjoing a relaxing vacation it is very important to have dishwasher in the appartaments
Been before and enjoyed stay. This time got 2 bed apartment for half the usual price. Reason as we found out was the both restaurants were closed, one for refurbishment. Building work going on so noisy around the pool. Always enjoy our meals at the Inti pool bar, and although cold a nice pool at the Royal Tenerife. Only that the restaurants were closed, and that was not evident when booking. Also the refurbishment work to one of the restaurants. On site mini market also a little pricey
Had a great family vacation. Easy to travel from this area to all parts of the island. Staff were very helpful and friendly. the pools were great (with one heated a nice treat, even though the weather was so amazing we didn't need that). Our room had a private back yard which we really liked. A great place for a family vacation. We would absolutely return in the future. While it didn't interfer in any way with our holiday, the hotel is directly below the approach flight path for the airport. However we didn't hear any night flights and it really wasn't a big deal. More significant was the pool bar/restaurant. While the staff are very pleasant and friendly, the food really isn't that great, although the BBQ nights seemed to always be well attended. Club Med the other restaurant was quite pleasant and we ate there a couple of nights
Modern looking and clean room. Large pools, great views. Close to Los Abrigos, a quaint little town with great food. Very poor wifi which cost 5.95 euros a night. After complaining about it, we were told they were aware of the problem. You aren't allowed to park in the hotel lot, instead you have to go to a lot that's quite far. Staff seemed pretentious and made us feel unwelcome. Check in at 4 PM (they were not ready for us even then) and check out at 10 AM. Noisy neighbors kept us up well into the night and their TV woke us up in the morning.
Very comfortable high quality accommodation - loved the garden, very efficient staff
We liked privacy the most. The apartment was comfy, also he own small backyard was lovely. The resort and apartment were both clean. Staff was extremely friendly (except we had small misunderstanding with parking fee while checking out) and all people spoke English. Thank you for the nice holiday! Checkout took a bit too much time and we were in hurry.
Very nice place, very calm area. The garden and the swimingpool are great.
Location and value for money
Relax in the sun, walk, socialise. Only hob and inefficient microwave but no oven in the apartment, therefore no grill either, which made eating in so much more difficult. That means we spent far more money eating out than we wanted to.
rustig buiten het vakantieseizoen check-out to early ( 10h00) and check-in to late ( 16h00), and need a car
Closeness to the shops and bars in the area,short journey from the airport,watching plane fly overhead,quite easy to get used to the noise.
Very well equiped apartment. Very good value. Restaurants/Shops very close. Location close to the airport, but OK for people which want to make trips around Tenerife ( instead of staying in one place on the beach ).
Stayed there for one week,late november.Great, but quiet place.Nice shopping centre nearby.Close both: to the Ocean and beach.Great for families, honeymoon and amture couples.
Very clean and well maintained. Quiet, friendly family style complex with close access to a range of food offerings and super markets for those who wish to self-cater. Swimming pool with life-guard on site, also pool cafe with a good range of food and drink... english staff.
A good value for the money. Good facilities in the kitchen. Nice sun set view.
Excellent location, smart, clean apartments and pleasant pool area Small and very quiet, bar and restaurant are dead