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The convenience to Batam Centre The breakfast buffet should have a wider range of food and more benefits for guests who are paying much more and staying at the Executive level ..... Eg:- the mini bar shold not be restricted nor chargeable .
I paid for a Deluxe Room howerver the room did not have a mini bar. No refergerator in the room. Poor service hotel room did have have Bath Foam. No service Menu around. Buffet breakfast is so so not great deal. Very close to selling second goods. Area is dirty along the side road. No Taxis around the Hotel. Bad location for 4 Star Hotel. Rename from Melia Hotel.
The taxi service was excellent and helpful to get me around the town. Not so much choices of food in your menu. Should have more varieties and special menu for kids.
Location is great. The rooms are comfortable and clean. Staff is attentive and friendly. No comments
Spa service is poor, hygiene can be on the higher level
It is next to sports massage centre Mosque wakes me up very early
The hotel is very central to the Batam entertainment district and the staff are very friendly. They have a great wine bar which, whilst not an extensive wine list, did have a cosy relaxed environment with great service staff.
The hotel is very near to Winsspa massage ctr. The bedroom is very cozy with complimentary 2 bottles of mineral water and 2 bottles of soft drinks and a packet of peanuts I don't really like the fact that people smoke in the air-conditioned environment.
Staff friendly and helpful, cabana simple but spacious, would have liked more storage space dominating orange as corporate color a little strong, breakfast didn't offer any green tea, yoghurt or muesli, but otherwise quite ok
accommodation is great with lots of attraction. They also made some free activities for children. Money is worth spending with such a nice place. Food is not nice. Free Shuttle bus is not provided to city area. Management should look into this aspects.
I like the room at the new wing. It's spacious and comfortable. Nothing much to do in the night. The recreation place should have more activities. I think it should have some do up, as the place really downgrade the Hotel standard.
I like the fact that it was next to the Cable Ski Park which was the highlight of my trip. the buffet was not up to standard.
The rooms was superb
Staff are very customer focused. Very accessible to good shopping and food outlets. Suitable for short getaway. Too many smoking areas.
Entertainment at Level 2 bar; excellent female singer. Superior room was spacious, and with clean bathroom. Only 2 sun loungers available at pool; always in use. Acces to the adjacent shopping mall is hazardous, as no real pathway exists; one must walk with the traffic next to a deep open drain gulley at one side.