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Good matress. Excellent breakfast. Friendly staff. Close to station.
Beautiful decor, friendly staff, excellent location
The friendly staff and excellent overall quality. No!, but..., If I was the hotel manager, I would place a small Swiss chocolate treat on bed pillow each day for each client.
Location and staff made this a great stay even though it was short
Everything! The buffet breakfast was scrumptuous, the location is excellent Nothing
The location was excellent, service was very good and the breakfast buffet was terrific. Price was expensive, but all of Switzerland is expensive.
Iliked every thing the location is perfect right in the middle of everything ,the breakfast buffet is out of this world plus they have another small buffet in the lobby 24 hours a day where you can enjoy a cup off coffee, tea , have cup of cake our a danish crossint at any time every thing is perfect
Real chocolate milk at the breakfast buffet
They are very generous, the service was excellent , I like everything in the hoetl. I recommend it . nothing I like everything .
Very helpful service. Parking servce good. Very central location.
Superb view, good breakfast, we received an upgrade for free, staff very friendly Very long walk inside the hotel to reach our room, the hotel is a 15 minutes walk from the center
Comfortable. Charming views of the nature, hills, lake and town. Near the city center. Has all comfortable SPA and swiming pool. Sauna and relax rooms. Parking charges. The breakfast no variate.
It is a beautiful, relaxing place. The view is spectacular!
Beautiful views, close to the city center for shopping, nice outdoor pool The dinner menu and food was very average
location, room, pool, gym, food, terrace for breakfast They gave us a room without a view although "panoramic views" were promised when we booked and confirmed in writing. Upon us complaining, the receptionist said the view was from the balcony. We had to argue and then got reassigned a new new room which was indeed very nices and spacious. However, given a price of CHF 400 per night, you do not expect to this type of attitude. The rating of poor in category (2) above reflects this experience. Note that staff in the gym and restaurant were "good" to "excellent".
location, arrangements, views, courtesy, service in general, great food at the restaurant, good spa and wellness facilities as well as a great place for our German shepard dog none
Staff were fantastic and very welcoming of my two children aged 2 and 11 months. The pool area was great and we had a fantastic relaxing time. The hotel is well positioned on the hill with good views but is close enough to walk to Lugano.
Room’s view The location
relaxing bed pillow
Everything! The room was spacious and beautifully appointed, the location was excellent with breathtaking views of the lake and the staff was helpful and easy to deal with! We didn't want to leave. Not a thing
very convenient location, close to centre of town. very clean hotel. staff was kind and helpful, very efficient.
very friendly staff, nicely renovated hotel, excellent location none
nice location and nice view, spacious breakfast place with good buffet, big shower, good beds
Views of the lake from our room were fantastic, and a very short walk to the city center and the lakefront.
The location of hotel was excellent! We intended to travel everywhere by train and the hotel served that prupose so well Nothing we disliked, but just wished the breakfast to be a little richer than it was....
Nice staff and clean and have a/c
The view is outstanding, and the design of the hotel as well. Nothing. Great vacation.
Location, friendly and helpful receptionist, nice daily suggestion for local activities We booked a double room but the bed was 2 single mattresses pushed together that slid apart during the night creating an uncomfortable hole in the middle of the bed. If you must have these 2 single mattresses then provide some way to keep them together so they do actaully represent one double bed.
this is a very nice hotel one of the best 3 star hotels i have stayed in will go againe
during our stay for 4 nights, we felt home and every one is being very friendly and helpfull.Rooms are very confortable and clean.The breakfast was amazing:) all was great(except the noise of the train) but was not a big problem
Charming hotel with very friendly staff and nicely renovated rooms. Good location with walking distance (3 minutes) to the train station.
I have to agree with other comments this hotel is not up to standard. 2 star rating only – how is it ever 4 stars? The whole hotel is tried, old fashioned and worn out and really needs a total refit. It is really a Holiday Inn? At the front and rear of hotel there is new building construction just started, very noisy during the day, I would say for 1 year. Hotel staff not interested in the problem.
Nice quite area, a few minutes from the lake
The service, very polite staff, typically Swiss. Very diversified breakfast with a diversified choice of delicious cakes. The fact that it's reasonably far from city centre should be made more clear. Despite the fact that it contains the word "Centre" in its title, it was quite far from the actual Centre, which was slightly uncomfortable since my grandparents were accompanying us.
easy walking distance to key attractions and restuarants and trusted Hotel Brand. Breakfast could be better... ie.. fresh fruit, jucies
Swimming pool, breakfast, connecting rooms. Everything.
Clean and comfortable, very friendly with attentive staff
i dont like the hotel. i don't stay again there.
The breakfast The elevator was not working always!!!
The room temprature was not comfortable, very hot.
Fantastic location. Good breakfast. Excellent helpful staff. Pool is a bit small. Very limited english language TV - not that we used it much but it would have been nice to have something to watch other than tedious CNN.
The conceirge was excellent and informative about things to do and to see that are not in the guide books The breakfast for a 5 star hotel was a little flat. We were charged for our hire car being put away; the driveway to the hotel is narrow, nearly always congested, and is on a very steep bank. We agreed to it being put away to save the staff (or us) the hassel of parking in so difficult a place; we didn't need the car for a days or so and accepted the suggestion made by them - it should have been made plain to us at that time there was a charge of 30 CHFa day. The receptionist at check out was dismissive and didn't take this suggestion on board.
Watching the moon reflection on the lake, as we dtrank a glass of wine in the Hotel bar - beautiful. All perfect.
Nice room & excellent staff. Relaxing atmosphere
the hotel was excellent from every aspect, each of the staff from the porter till the front desk manager were very kind and excellent. It is exceptional hotel the only thing is if wireless wifi was available for free of charge instead or with the LAN connection
Everything was nice. Swimming pool was closed.
The staff were so friendly, polite and attentive. The room was delightfully comfortable and the view of the lake and mountains is still with us!
I like the actual residence, the fact that it was an old palace, the location has one of the most beautiful views. I did not appreciate the greeting that I had at the reception. The woman on the desk was very dry and unhelpful. I had to remind them that I have an LHW card and am entitled to certain priviledges.
good service, position and breakfast The Hotel rooms have old furniture.
The staff were very polite and helpful. Was exceptional value for money. Not too far to walk the centre of town and the station. The pool was also lovely.
Overall the Hotel is a wonderful and very nice relaxing place. The garden, pools and space makes it an ideal destinatiuon for the weekend. Restaurant and cafe - good combination value for money. Gorgeous views arond the site. Close to Mendrisio shopping - 15 min by car. Rooms in Residence may need some renovation, or cosmetics at least.
All. Especially was pleased kunya.
Meals served for dinners at the restaurant were really superb by all means. Advanced charging of the room bill immediately upon our arrival although my credit cards were available to the hotel staff since I'd made the booking via website and this was our second stay at the hotel. That gesture of mistrust made us feel we were not welcome to the hotel.
all of these nothing
Beautiful establishment, beautiful view, very helpful and polite staff. The kitchen closes too early, there is neither restaurant open nor room service after 11pm, so if you come back from a concert or other event after 10:30 there is no way to eat enything, even if you beg the staff for a plate of cheese or a simple snack, there is nothing available. For a hotel of such high category (and price) it is absolutely unacceptable.
The nice garden, it was very quiet in the night. I don't know more because we stay only for 1 night
Staff service level, location Some noise from ongoing construction work; rooms were cold despite central heating
good location Internet access was limited.. in the room...
Breakfast was good and quite varied. Room was clean and appeared recently renovated. Position is great, very close to Lugano city center and yet easy to reach if you come there by car Staff quite rude and unkind, especially at the bar, with few exceptions. Air Conditioning system impossible to set at the right temperature. In general, not really what one would expect from a four-stars hotel.
Convenient way to the lake and city center Nothing
It was conveniently located; clean; quiet enough to sleep well; the room was a nice size; the staff was pretty helpful although some could be friendlier/more relaxed. I thought the breakfast didn't look upscale enough for a Swiss hotel, although the diningroom staff were helpful & friendly.
You can park your car for free in front of the main entrance/main lobby. Employees at the reception desk were friendly and willing to help. The swimming pool is nice and it was great to cool down a bit in it. The location. It's a good 25min walk from downtown Lugano and from what I can remember it was mentioned "about 10min" in the hotel description. The sandwiches you can get by the bar are no tasty but are quite expensive.
Bathroom of the room is quite nice, room itself is OK size wise and the view is fantastic. The double bed is very small, blankets are still being used in this hotel, no coffee.tea makingf facilities on the room which you would expect from a 4* hotel. No clock anywhere on the room.
It is not a four star hotel. Three Star with a swimming pool.
The period interior, its a proper old 19th century hotel. helpful reception staff. surrounded by very busy road / car fumes. bar could stay open later in the evening - arriving on a late flight it is good to get some food and a drink before bed.
Room style was dated.
Clean bathroom and firm bed. Housekeeping came too early in the morning 8am and litlle warning before barging in.
The service was beyond reproach. Everyone was friendly and ready to help. I thought it a bit outdated. Although it has added wonderful, modern amenities (spa, pool, fitness room etc.) the hotel itself could use some refurbishing. The rooms are fine, but the lobby and all common areas do not reflect a top-level hotel.
very clean. no faults
The swimming pool and SPA equipment Noisy and on the bad side of the road (No direct seaside)
Excellent views Hotel was split into two with the reception area on one side
Quite hotel and quite city as well for relaxtion. Car parking should be free of charge as there is no public parking near the hotel.
Great views over the lake. True to star rating.
Goog situated hotel 20 minutes walk along the lake to reach the centre of Lugano. Breakfast with lakeview.
Excellent location, rooms, and the staff. We like a lot both spa and outside sundeck. Fascinating lake view.
great location. exellent stuff. the spa gets 100 points. the charge of parking per day is too high. thay sholud buy new epuipment fo the gimnasium.
The spacious room & toilet. Honestly , all was Ok.
everything was fine , the phone at the room wasnt working ! Staff is friendly but not helpful
Nice hotel, large Room, there is tow part of the hotel one is Luxury anther one in deferent location so. Clean, relax, But need new furniture Bathroom very old, old Ceramic Not clean (black between ceramic) they have to change it, You need car to transfer
Exceptional 5 star quality. Unrivalled location
Grounds were very nice. Rooms were very clean. Restaurant staff were very friendly and provided very good service. It's well maintained but a bit outdated.
The Hotel is located in very quiet place, facilities of the hotel is excellent, all staff are very friendly and kind.
I liked everything, excellent hotel Everything was perfect, no complaints
service was good the hotel is situated at the top of a mountain. unfortunately most of the rooms are situated in an otherpart, down the backside of the mountain with no view at all. premises are very old.
Beautiful location, walking distance to the centre of Lugano. The Residence is separate from the actual hotel and therefore cheaper.
Beautiful place, stunning view on the lake from the Hotel and the wineyards from the Residence. Large and very comfortable renovated room. Sauna was under repair.
The view, interior design, and the restaurant. I arrived at 3 pm and had to wait until 5 pm to get into my room, which I did not complain, but then the following day, I wanted to take a boat trip, and asked to extend my check out time for 30 minutes at 12:30. Then the reception replied that there is someone checking-in at 13:00, and therefore asked me to check-out before I leave for the boat at 8:30. The schedule for the boat is not my fault and where I had to wait until 5pm, I found this very unfair.
Staff very kind and helpful. Well located in the park and not to fare from the towncenter.
Beautiful hotel with goo views of Lake Lugano. he room was a little small for the money.
Room was spacious and comfortable. General appearance was lovely. Staff was extremely polite and helpful. Very light colored carpet - showed dirt
It was probably the best managed hotel I have stayed in. Clean ,beautifully maintained with courteous staff. No
The spacious and well equiped room The personalized wellcome card and snacks that were snicked into the room during our absence. The room was tidied up whenever we left it. Breakfast (quality) was not up to the standards of a 5 star hotel Staff seamed reserved and inattentive, perhaps because we did not speak itallian. The toilett was broken, dripping/trickling water produced a constant annoying noise.
fantastica staff, good location, marvellous include breakfast
It is located right in the pedestrian shopping area which is very convenient. since it is in a pedestrian zone, it is loud during the night. That isnt so great...
Convient location, friendly staff
WiFi in the Lobby did not work
The gorgeous view from our room 220, the garden in the back.The 100 year anniversary expo was fun. Breakfast is good. The construction on the other side of the church, hopefully it will end soon.
Excellent Location, very nice antique Building, very well maintained, very charming/interesting history, sentimental!! Very well thought out!
Holiday There was a renovation of af building going on, just next to the Hotel and our balcony.
location was central to shopping area and next to the lake, hotel was clean, staff were friendly rooms were dark and small, breakfast was poor selection, no wireless in rooms
Convenience for parking, shops and lake front. Lack of mini bar. No lift from garage, Television not in working order and in spite of being told that it had been repaired, it remained unusable.
Good staff Not air conditioned
very close to train station, even it is uphill but not that bad. The wall is too thin. You can hear everything when people come in and all the talking, hard to get good sleep. The floor made of granite, made it too cold.
It was very, very close to the train station. It was decently priced. Our room had a sink. The temperature of the room was comfortable. It was noisy due to its proximity to the train station and the other guests were raucously noisy until at least midnight. (We're talking screaming, running, and generally loud conversations.) We had a crying baby next door and we were above the dinning room. The train noise started at 5am. The showers closed at either 10pm or 11pm. The beds were two twins pushed together.
The staff were friendly and there was always someone to ask if you needed information. It's very handy for the station and in nice surroundings. Although the buildings are charming to look at, the walls between the rooms are paper-thin and noise from other guests in their rooms, on the stairs, and shutting doors cannot be prevented. A box of ear-plugs at reception would be a good idea.
The location is ideal just a couple of minutes away from the train station and funicular to the city centre. The rooms are nice and everything is clean. Great stay!
It was beautiful, clean, and the staff was super helpful. The room was cold at night. Perhaps a heating system needs to be in place?
nice bath room.we can drink tee,coffee at room by my self.
View of lake heavenly. Room exceeded our expectations. Restaurant staff was very friendly and professional. Hotel is ideally situated for the city, lake and mountainside. Did not like the charge for parking. Price of room is high enough for it to be included.
We found the Hotel fine. Service met our expectations. Staff were very friendly.
night barman is friendly and morning receiption also friendly. i reseved gunior suite which i think lake view but it was lake side view,also they have wi fi problems .
I did like it was small and familiar. Yes , It stated that it should have internet acess on the rooms and it did not have that. The acess was one of the reasons I picked the hotel.
Excellent location, but as with many other Best Western in the city center the four stars are too much. Excellent staff, good cleanliness, quiet, good for families. Breakfast simple and essential, not worthy for a 4 stars. If you complain with reception, the answer is, "but sir, you took a Standard Room!". Even if the reservation has been made on the basis of the presence of air conditioning, not all rooms were equipped with Air Conditioning
Very good recertion, up-grade room with beutifull lake viewnone none
Great staff. 100% great. Great location if you have a car. Close enough to easily walk to restaurants & shopping, but much easier to get in and out of here with a car Room was clean and tidy Bathroom A+ Clean, crisp, tile good water pressure and bidet. Even a great view. Bed was a "double" which meant two single beds pulled together. Not that fun for a honeymoon... Easy to fall into the "valley" between beds. Generally an older feel to the place, but not run down. Furnishings maybe a little tired, but not so bad as to be a deal breaker.
I enjoyed the atmosphere of the hotel and liked the beautiful lakeview and the cleanlliness of the hotel. Nothing
Location was wonderful. had a nice sea view from room. restaurant food was ok but service was very good. very friendly and made me smile. definetely I want to go back to this hotel.
Location good. Clean . Breakfast staff very friendly. Did not find the beds comfortable and the pillows are just terrible.
The hotel is just besides a funicular that connects the city center to the train station. Every five minutes the whole building is shacked. Moreover the rooms are not sound proof at all, so you can hear all the conversations in the next rooms and in the corridors.
becase it stay in center of city
the proximity of the funicular the smell at the lobby...it was disgusting. and internt was not in the room
reception was very helpful +spoke good english
Great place for the money. No issues what so ever.
The proximity to the train station and the central location. The tram leading from the town up the mountain to the train station ran directly by my window. It was very loud and usually woke me up early in the morning so sleeping late was not an option based on where my room was. I am not sure about the rest but would assume they would be similar to mine.
Clean, functional, effort made in decoration. People friendly. Breakfast could have been more exciting. Would have liked email response to pre-visit enquiry.
Don't trust the pictures!!! You are stucked with a black and dirty wall 30cm from the window.
The location and price are the reason why we stay there. The extremely slow and unreliable internet. Not all rooms have internet (and it does not seem that you can book a room with internet). The lobby has free wifi but they do not use codes so anyone nearby can tap in and that makes the connection slow, if you are even able to connect. On our last day of our stay we saw people using computers in what is usually a dark corner of a room and that apparently was the "business center". We had 3 agonizing days of slow or no internet and they never told us about the business center. Also, expect a room next to the funicular which runs from 5 am to 11 pm.
The location is excelent for exlporing the city and also the areas nearby. The public parking garage is also very close to the hotel. The staff was not very friendly and helpfull. The incline located just next to the hotel was quite loud. We had to close our windows during the night because of the noise.
Nice comfortable hotel, excellent staff.
Great beakfast over looking Lake Lugano. And our room had a great view of the lake. Ths hotel staff was excellent- especially the daytime staff. We needed someone to translate between us and our Italian cousin- it was very helpful for us. The ac unit was difficult to adjust.
Lovely location on the edge of the lake in a central city area, good facilities, great breakfast, helpful staff could have been warned about the street party/festival outside the hotel the night we stayed
I got an update.Traveling as single woman it is nice to have a double room.
Friendly staff, price
Very welcoming, helpful and efficient staff. Comfortable room of good quality. An hotel of fairly traditional character in a convenient position for lake and town centre. Slightly disappointed by range of breakfast choice offered, in comparison to others of similar standard.
The location and the view from the room! Please write at least 15 words
staff were wonderful. nice location. very difficult parking and no hotel parking facility.
That is was not modern; meaning :old television set with a very small screen,out dated furniture and matrass, a lot of noise from outside; impossible to have the television on and window open; you did not hear anything anymore, telephone calls idem:not possible with open window.
the location accessible from main train station and the lake, park and shops. Nice view from the windows. The breakfast could be better. The price could be more affordable.
The hotel staff was very nice and helpful on all accounts, and spoke all languages with me and my friends (French, German, Italian and English). The breakfast buffet was very tasty, with lots of variety, and good hours: 7-10 am. The rooms were very nice, with a side view of the lake (despite cranes for construction), nice balcony, comfortable beds, lots of closet and drawer space and a well-appointed bathroom. Also a small room safe for valuables, and a television (if desired), and a mini-bar. Very comfortable, although not huge, room. The lobby staff was very helpful with directions and even printed out a computer schedule of train departures for us. They were knowledgable about the activities in Lugano and surroundings, and friendly and helpful. We had a disappointing dinner one night, but it was a "test" for the new cooks, and we did not receive very good service, were seated in a separate room from the rest of the guests, and the seafood tagliatelle were not good. We also were not given a chance to order dessert - although the "intern cooks" were busy flambeeing some fancy dessert for other guests. But the salad and appetizers were excellent, and other meal selections. The hotel elevator was odd and the doors did not always open at the desired floor; it had a mind of its own and we felt a bit in danger sometimes, since it was out of control. But the stairs were central and easy to take if you had no baggage.
It rooms were very calm and quiet. The beds were comfortable. The breakfast could have been a bit more interesting, considering their lunch and dinner menu is rather pricey and gourmet.
they upgrade me to a bigger room they ask me again about my creditcard and they siad it is not right and they will keep my reservation untill 12 pm only it means ther is no garantee in my reservation while no hotel ask me that
The Hotel is clean, the staff is nice in general. But like all in Switzerland, value for money is quite low. Hotel is expensive for the quality it serves. They should improve the quality in the breakfast. In Switzerland, you should eat at least better cheese which is a world famous country with its cheese.
The location was perfect for our needs. We were there for our daughter to attend college and the hotel was 3 doors away from her new residence. Quiet location up from the lake. Our room was right by the staircase which was very creaky wood structure. However, there was not much problem with that since everyone was usually in bed by 10:00.
Good selection of tourists sites which are readily accesible.
Excellent hotel with friendly staff. The hotel was clean and has a lovely atmosphere. Great facilities including breakfast.
The staff were very pleasant and the hotel had very good facilities
all well the rain!!
Efficient staff, very clean room, nice breakfast. Clean, updated, reasonably sized bathroom.