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rooms on plaza very loud at night due to restaurants under windows- windows did not seal well
Breakfast is not great.
Very central. Very friendly staff.
Yes it was sufficient, the hotel is in a great, very convenient location. The breakfast was great and the lady who served it was lovely! The beds were comfortable. My room was on the street side it was very noisy which made my jet lag last longer than it should have, but I was moved thankfully. Some of the concierges (a younger fellow) didn't know much about the city, they should know everything there is to know about Maastricht, Cleaning service should remove dirty coffee/wine cups every day.
Friendly and helpfull staff. Big room and quiet. We liked the old world charm of the building and the marlbe decore. It was hot at the time (the hotel is not airconditioned) and the staff installed for us an oscillating fan. No
The view from the dining room window and the two lovely ladies who ensured we had the best "seat in the house" every morning!
The location is unbeatable. Staff was friendly. Room always seemed to be thoroughly cleaned. We thought it was odd that there were no face cloths in the bathroom, just paper towels.
Very convenient. Easy to get to, on the main square and within range of many restaurants and shops. Maastricht is a very interesting town and there is a lot to see. The staff is friendly and helpful and the hotel is definitely unique The first room we were shown was very small and dark. We upgraded for E20 per night to a larger room which was (unfortunately) facing the main square and noisy. The lighting in all rooms is not very good--we found it difficult to read.
Breakfast OK, display a bit amateuristic
the room was clean, comfortable and had a balcony also very good central locationm in the city it would be nice to have tea and coffee making facilites in the room, rather than just at reception
Friendly staff- excellent central location but quiet. Charges for extras- parking ,internet and breakfast very steep.
The design. It's really awesome to see how they build in the church a beautiful design hotel The price for one night stay of € 275 including parking (€ 30) and without breakfast (€ 27 for one person) is much to high for what you get.
It is a magnificent architectural experience. The atmosphere was pleasant and the staff very professional.
The excellent renovation of the church, keeping the cultural heritage for the City and the people of Maastricht and other visitors. The personnel was very professional and helpful and was thinking of those 'little things' which you normally do not expect. The room in which we stayed was not very well divided: the bathroom too small for two people, the hallway too big, glass doors that were in each other's way, no space around the bed etc etc. A compromise of interior architecture and use of the room which did bring a positive result for the visitor. As we stay and dine a lot with the Oostwegel group, this way a bit of a disappointment for our first visit to Kruisherenhotel.
nice spacy room with unique interior. Good beds, excellent breakfast Staff was relatively junior for the service standards - compared to many hotels I see accross Europe
The atmosphere of the hotel is unique: modern design that tastefully blends with the old monastery and church. Also, the location is just about perfect: an easy 5 minute walk from the Vrijthof, it is just outside the center. Excellent ambiance for a special occassion or if you are used to comfort and taste. The restaurant is excellent as well, with an amuse-approach that has you spend an extended evening enjoying and talking. In two words: go there!
convenience to the vrijhof, the room was comfortable and clean, staff was very accomodating and friendly For the price, there was no workout facilities or sauna/spa or rooftop terrace where we could look out over the city. Breakfast should have been included with the room rate and there was no option for a la carte for dinner.
Very nice room, decoration of the hotel, nice ambiance, unique hotel as it is a renovated old monastery, walking distance from the city's centre. Staff were very friendly and helpful. Our room was ready when we arrived and were able to check in from 12 instead of 15 which is the official check in time. The baby cot was already in the room, together with baby blankets, towel, baby cleaning staff, etc., which was a nice surprise compared to the service of other hotels with regards to baby cots. One night, we were late to eat at the restaurant and ordered room service. The quality of the room-service food was not at all equal to the standards of everything else in the hotel. I would say more like a fast-food.
Evening meal and attentive bar staff. Amazing hotel experience The breakfast was very, very poor for 24 euro's each. So bad we didn't stay after looking at the offerings
everything was amazing. I love it! room service and valet parking service too expensive.
We were overwhelmed by the warmth of the welcome. We had seen on Booking.com that the hotel had four stars, but actually it's a five-star hotel, and this was evident from the moment we arrived. The service was superb, the building is a work of art, the rooms were spacious, elegant and very comfortable. The breakfast was lovely. We didn't actually want to leave the hotel to go sight-seeing, we were so happy there. We did go out, of course, but we were glad to be coming back to such a lovely, welcoming place. There is nothing we did not like about this hotel.
Hotel staff were very friendly and helpful. Loved the location. Bathroom door in hotel room. Glass is not a good idea. Too much light in the morning comes through.
very relaxing and pleasant directions into the hotel from the main road were not very clear from the signage
The hotel is in the centre of Maastricht - only a few steps to the shops. There is also a nice place to drink something just in front of the hotel.Very friendly staff. My room (deluxe room) was very small (ok for a short stay)
The bed was very comfortable and I liked the room very much my view out the window was horrible....
The entire staff was great
The staff was very friendly. The location was perfect right in the centre of Maastricht. Could not have been better. No
We stayed in the self-catering apartments which are quite spacious and located close to the main hotel. Great location and staff were very helpful. Suggest that need a few more cooking implements (especially a toaster) given cooking facilities are present
Good location, nice modern and trendy interior design. Clean and comfortable rooms Staff not very helpful. There was no room to sit for breakfast so we had to wait. The alarmclock went off at 6.10 in the morning and when we told reception the next day their only reply was that they could not de-activate this (without apologising). In the lounge area staff was very busy (doing what). They forgot our orders a few times and were not minding the tables (and it was not that busy). It is a pity that such a nice and trendy location is suffering from poor service! It devalues the perception of a luxurious 5 star hotel big time.Not worth the high price you have to pay for this...
The Hotel is in the middle of the centrum of Maastricht. The cleaness of the room was not as it should be in such a class of hotels.The entrance hall is missing and it is not very comfortable to check in
The location and style of the hotel. Nothing, it was all good.
Missed some nice lights in the very dark blue room.
It was nicer than I expected. We had a room on the top floor and it was kind of cool looking because of the ceiling. The room was much bigger than I expected. There's no elevator so we had to take the stairs to the 4th floor. Fine for me, but my friend was lugging a heavy suitcase.
small and cosy
The breakfast, the location of the hotel
Very nice personnel, old style but functional, nice restaurants around no parking, not easy to reach by car
The staff were truly friendly, helpful and quite understanding even towards the children(1 and 4 years). Also we accidentaly kept the woman at the front desk for hours since we returned to the hotel to check in and move the ruggages before 10 instead of 2, which we told her first because the kids may need a nap. Though she was worried, she did not complain at all and just being kind. If the price could be a little lower... even better!!
Location, cleanliness, friendly atmosphere, ample breakfast There was no staff available upon arrival. Fellow guests told us we need to pick up our key from the staff of a restaurant nearby.
The location: centrally located in Maastricht close to university and picturesque parts of the city. The noise within the building and from the street. Double glazing or improved secondary glazing would be recommended. Within the building the walls ought to be insulated. the welcome notice point out that the building is old and therefore noisy, but this does not have to be the case. Noise from the wooden staircase cannot be removed, but the walls vibrated when the occupants of the next door room entered and left. This I believe to be unacceptable, even for a budget hotel.
ewerthing was really easy..nice friendly staff,and great location.Even parking is only 400 m for only 6 eur per day.For sure I will come back.
Staff is very friendly, the breakfast is perfect and the location couldn't be better. There's no "tea facilities in the room.
Fantastic, friendly helpful staff and owner; lovely bright spotlessly clean rooms, excellent buffet breakfast, bed superbly comfy! None!
location was excellent
Spotless condition and facilities in room
The hotel is right in the centre of Maastricht and the rooms at streetside have an amazing view. The showers and toilet are always clean. We received towels and soap, which was a nice surprise.
location was very good
The hospitality of the staff, the location of the hotel, the cosiness of the room The beds were quite easy to move and therefore not very useful as a double bed
Comparing with the price of the rooms we expected beter hotel,at least a normal reception and entrance for the hotel, there is thecooking smell in the rooms coming from kitchen downstairs, very very inconvenient stairs to the rooms and no elevator, no mini bar etc, the only advantage is location and big rooms, I had brought guests to the hotel and hired room for them too, and I was ashamed a bit about the condition of the hotel. Not really
The location is fantastic, and the staff very friendly and helpful as well. When we arrived, we upgraded to a gorgeous large room with the sunken tub that looked onto the square. I feel that this is the nicest and most centerally located hotel in Maastricht. My husband and I had a 2 1/2 week vacation in Holland, and the Britannique was our favorite hotel, hands down. It's a real jewel! The decorations are lovely, and the bed is super comfortable. We really looked forward to the breaksfast in the morning too. Thanks Britannique for an amazing experience!
The room was excellent, especially with the bath in the middle of it, we really enjoyed it! Perfect place for a romantic getaway in the middle of the city.
Beautiful room, amazing bed, great TV and the biggest bathroom I've seen in quite a while A bit noisy. You can hear the people in the room above creaking as they walk around and on the first night there was a lot of bass coming from a nearby club until about 3am.
The location of the hotel was excellent. Good the opportunity to have meals at the Hotel Brasserie. The staff was very friendly and helpful. Room was large, modern and very tastefully decorated.
Very professional service and the atmosphere. very quite hotel for good rest The bath/shower could be bigger
Its location is very convenient. The room is comfortable, clean.
Located right off the main square. Very tranquil. Best breakfast ever. Rooms are not luxurious for the prices chargEd but location makes up for it. The rooms Interior is more like a B&B. But the entire hotel is a converted house , so I guess they cannot change this n.
The location is perfect for exploring Maastricht on foot. Very pleasant inner court/patio, cooler than the street in July. The parking was hard to navigate to, since almost all streets are OW, some closed off to car traffic.
Nice, friendly staff, nice room. Website states parking, I expected free parking at the hotel, not parking in parking in another street for 20 euro a day.Website also states wireless. There is a KPM hotspot for which you have to pay, and it is not accessible when staying in a room in the back room.The beds were very uncomfortable, too soft to give any support
Real character hotel with very central location. value for money for breakfast can be improved.
Excellent breakfast '-
Nespresso machine in the bedroom. Elegant dining area and salon.
The owners were very friendly and helpful The breakfast was a little dear for what you got (16 euro a head).
A beautifully decorated reception and dining area. Very helpful staff and very friendly. The breakfast was not included in the price.
Incredible attention to details.
The large room, the interior of the hotel, the location. The price of the breakfast. Way overpriced.
Nice spacious room with real coffee making machine! The breakfast price was slightly expensive
This was an historic building restored to high standard that was in the heart of Maastricht on the city market square. The location provided ample opportunity for exploring the city. Happy with the stay
Very clean comfortable rooms. Nice Breakfast room and good selection at breakfast buffet. Very friendly and helpful staff.
Old house nicely decorated.
The location Thje price, including parking and breakfast
Great location and very friendly staff. Comfortable room. Breakfast was not included and was quite expensive compared to the price of a very similar breakfast on the Vrijthof (main square).
Good location, comfortable room, nice big bath, good internet connection, lovely restaurant. At the weekend, we were served breakfast in a nice, reasonably sized room. However, during the week, we were served breakfast in a small room with a large, loud family.
The friendly staff, the peaceful ambience, the gorgeous Building, the lovely Courtyard Restaurant, free Wireless Internet which should be a standard for all Hotels, nice room very comfortable and finally the location, just around the corner from De Vrijthof
the location - close to the Onze Lieve Vrouweplein and the rest of the city center. Breakfast was charmingly old-fashioned with service at the table. Rooms were a bit cramped as was the bathroom.
Great location. On quiet street near university and Vrithof.
Excellent Location. Very clean. Very helpful staff. Has a lift elevator which was great because we were on the third floor. Nice beds and bathroom. Restaurant was booked for dinner on Saturday night so we would recommend making reservations if you want to eat at the hotel restaurant at night. We were on the third floor room 15 and had an excellent view of the city and steeples of a church close by. Beautiful on Sunday morning when all of the church bells were ringing and echoing throughout the city. We could walk just a few blocks to the square and to excellent shopping. Also walked to the train station for trips. (not with our luggage though, we took a taxi then!).
The room was large, bright and airy. The bathroom was spacious and the shower was powerful.
Clean room and quiet (backside). Although in monumental building, there is an elevator. Excellent breakfast. In the heart of the old city
It was right in the center The room itself, old furniture, outdated, etc.
located very close to the center
Lovely hotel in a wonderful and central location. Very spacious room and a good buffet breakfast.
The room size was fantastic (front facing, 3rd floor), really spacious, nice bath room & a terrific location; the oldest quarter of Maastricht yet within easy walking distance of the city center, plenty of restaurants & cafes near by The stairs up were a bit steep & narrow, but we already knew this in advance
Huge room with modern conveniences in lovely old building in the middle of the historic city.
Location of the hotel is just perfect. Large room, very clean and nicely decorated. Quite and relax. Nice people. Don't expect conventional hotel reception, it's different but real cool. Parking around is really not easy. The pay parkings are a bit far and in all the streets around you need to pay (don't miss it for a minut you get a penalty right away!!). No lift to uper floors.
The charm of the hotel, the combination of the gallery and hotel. Beautiful breakfast chapel, very comfortable rooms, agreeable host. Great location as well. During the night there was a noise outside (we assume an airco of the neighbours). It was really loud so we did not have a good night of sleep. A bit unfortunate for the hotel because it was clearly something in the neighbourhood.
characteristic spot; good service
Excellent location in the heart of Maastricht with its cobblestone streets, Roman walls and old buildings - and right near great shopping and cafes! A car is not needed here. The hotel is simple but full of old world charm. Great value for money - a lovely old building, clean rooms, and comfortable beds. I have no complaints for the value price we paid for the room (on a weekday) - except that a kettle with tea and coffee sachets would have been nice in the morning ;-)
Our room was very spacious and tastefully furnished and decorated. Excellent location in a quiet street, very near the centre of Maastricht. Very friendly and helpful owners. Lugging our suitcases up all the stairs (our room was on the 4th floor) because there is no lift.