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Location. Friendly & helpful staff. Bar was only open on demand and staffed from reception. I would prefer a "breakfast included" deal.
It was a very warm spell during our stay but the room temperature was quite good. Better than some more modern hotels. The food was disgusting. I eat very, very little of the one evening meal we took - and got food poisoning. I am still unwell, 3 days later.
Front desk staff superb, our room was very comfortable and within walking distance for everything, so we though it was perfrect! We asked for a king or queen bed, non smoking, and got twin beds, the smell of smoke lingered in the air, but I imagine there is not a lot you can do about that. Smell of cigarettes....
Excellent location, near Plaza España. I travel with my dog, dog welcome (notified with booking), but very expensive. Garage next door, easy access from the North towards Madrid (i.e. A6). Noticed other people complaining about room, but I got an excellent twin room at the back side of the hotel, so very quiet. Bathroom fine. Breakfast good. Didn't dine here. I spent six days here and found it comfortable enough. The surrounding parks are great when travelling with a dog. Hotel is used by many groups, some can be quite noisy. High cost of dog not notified to me in advance. When I asked about this they told me "But you made your reservation through Internet", as if that should make a difference. Hotel seems to be in need of refurnishing but not to the point that this is annoying. Poor plant on Floor 3 didn't survive neglect of staff, guests must have watered it, but is was too late...
cleanliness no parking
Good location Easy Access to city centre and Metro Hotel requires decorating and general upgrade
Close to the city center. Plaza De Espana is 2 minutes far walking. Internet was not working at all. The receptions told me that it was due to fact that my room was far form the access point..... They suggest me to go outside of my room to use internet...
1. Price Old and very run down.
ease of parking and access to major roadways good breakfast service lack of free use of PC's with nternet access
This hotel is so bad and it should be 2 star max the rooms are not clean , toilets are also not clean and old fixtures with no maintaince, no proper aminites as in any 4 star hotel ,Breakfast is poor an ,overall it is not a hotel to be recommend , nothing
Good central location A little shabby
location of hotel, staff could speak English
Location Counter staff quite curt. No attempt to make a visitor to their country feel welcome.
if you are sensetive to the noises and commotion, i do not recommend this hotel. you can always hear not only noises in the street (during whole night) but also the voices behind the wall of other rooms.
were left in peace to sleep as long as we liked!! room was a bit noisey (could hear plumbing)
The hotel staff were very friendly and helpful. The room was large and had wonderful views over the Royal Palace. Access to the city centre was walkable or useof the "R" underground route ran every three minutes and got you to "Opera" close to the city centre. Perfect location for a quiet comfortable good value for money hotel.
The Location is excellent as you can walk across the street to the Pio Principle train station. There is also a small shopping mall there as well. The price is inexpensive. The room Air conditioning was almost non existent. It was very warm in Madrid when we stayed. I need to be under the covers when I sleep. The pillows were the worst I have ever encountered! They were long and thin so they offered no head support. If you folded them in half it was worse because it became very firm and uncomfortable like sleeping on a bath towel that was rolled up and then folded in half. I need absolute darkness to sleep. The light illuminating from the TV literally lit the room up. It wasn't until our last night that I figured to cover the TV with blankets. The walls and ceilings seem thin because I heard banging and conversations going on in other rooms, both above and on the side of me. You could even hear the people across the hall. The complimentary breakfast buffet also was not worth even going to. Everything was not only substandard and cheap, but while we were there the hotel was at capacity, so the buffet area was extremely loud, and everyone was grabbing food as fast as they could. We ate breakfast outside each day after that. Bottom line...Spend a few extra bucks for a more comfortable hotel, with a better breakfast!
clean cold in the rooms, very noissy from elevators