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The location, the staff, the room decorations, the room service, the quiet at night and particularily the breakfast. hi speed internet, Rather small elevators [to be expected in a building of that age], A/C a bit undersized.
Clean, nice staff. Great location. Strongly recommended!
It's clean easy access hotel No food available in the afternoon (not even a sandwich)after our arrival.
It has been my favorite hotel in Madrid for a long time, and it is still great.
The location was perfect, as well as the room and the whole setting of the hotel. It is a very nice hotel. Too bad that the Spa/Relax closes at 18.00 on Sutarday, and at 15.00 on Sunday! This is not 5 star service. Spa should be open until 21.00, at least.
Luxurious charming hotel wonderful location
We all loved our rooms and found the amenities to be terrific. Our beds were luxurious, with freshly pressed linen sheets. Who can ask for more, when coming from the desert in Morocco! Only one elevator in operation.
The room was really nice with lots of room for the extra bed. Staff were polite and efficient The TV channels were very limited. Not a single children's channel available, and the movie channels were not working
First time visit to Madrid and our visit was enjoyable from check in to check out. The staff was helpful, the room was what we had reserved, and the breakfast was fantastic. We had an opportunity to use the pool and the spa and it was a wonderful way to take a break from sightseeing. The hotel was located near the park and metro.
location excellent , staff good , quiet and relaxed atmosphere spa very poor and antiquated , swimming pool closed ,
Kabuki Wellington is worth a trip to the hotel on its own, though you obviously do not have to stay at the hotel in order to dine there. But being able to walk right upstairs after an amazing meal there is fantastic.
excellent staff nothing
Very classy hotel, and nice location if you like running (Retiro) and shopping Staff at reception is rather old-fashioned, not extremely service oriented and misses soem basic standard actiosns in their check list (like let the customer check the bill before paying etc). rest of the staff was OK !
The hall and the dinning room. Fitness gym was great The carpets and the paper of the corridors looked very old
Nothing Small pokey room with inefficient air conditioning. Indifferent staff. Very expensive mini bar ie 5EUR for a small bottle of water. Would definately not stay here again nor would I recommend it to anyone else. Stay regulary at 5* Hotels around the world and this has to be classed as medicore 4* at best.
I like the small size of the hotel, quietness, no noise from neighbours, good modern design, comfort, new furniture and bed linen. The size of rooms could be bigger. There was no bath in the room only the shower. The hotel staff is polite but not well trained (for example VAT shall not included in the hotel bill during check out if booking is made via www.booking.com site). More information in the hotel shall be provided about city attractions, restaurants etc.
Excellent location. Beds very comfortable. Hotel still not fully open and noise of workmen woke us in the morning. Bathroom wash area actually in the room not standard 5 star - no desk area.
quite and relaxing
We liked the baythroom set up and the comfort of the linens and beds
The staff was very friendly and helpful and the location just perfect - right in the city centre.
The comfort and cleaniness of the room. The staff was excellant. The open plan style of the bedroom/bathroom needed to be adjsuted to.
At 5:40 in the morning intruders entered our room as we slept. They entered with flashlights through a side door and only left when we began screaming. It was a terrible experience. The hotel's reception seemed very surprised but did nothing to reassure us that we were safe there.
great size of room the toilet was across the room from the sink--makes it tough to wash hands. Also, no doors between room and shower area, makes it tough for those sharing a room who don't want to be so exposed, like grandmother and grandson!
Staff helpful but not intrusive. Room was modern and airy. Very large comfortable bed. Breakfast good quality
Location, bellboy service, Expensive, old rooms, poor service, low water pressure of the shower, not worth the money..
Very Clean & well designed. Bed was super comfortable. We liked the location. Located in quiet & beautiful area. Nice walking through the Park to Prado Museum.
The staff was extremely helpful and they upgraded us to a jr suite. The location to the park and designer shops very good. Also great breakfast.
The area was so nice and quiet. I like to walk so the convenience to other transportation sites was fine. This is a great hotel. The bed was so comfortable. The staff actually respects your wishes of not being disturbed. I will stay here again on my next visit.
Well-located hotel close to museum district and shopping areas. Staff extremely helpful and polite. Design and layout of the rooms, and hotel in general, is very appealing.
I would recommend this hotel to all those, who like to be close to the centre but not in the midst of traffic noise. Walking distance to all major galleries (Prado, Thyssen, Reigna Sophia), beautiful park just in front of the hotel, excellent services and - yeah - free minibar - all this makes this hotel excellent. I would prefere separate bathroom instead of glass wall inbetween the room and bathroom.
All the facilities but particularly the helpful, courteous and multi-lingual staff. No
Perfect location. Beautiful rooms and facilities. Good amenities (Aqua di Parma!). Nice staff. Breakfast extremely expensive. Poor internet reception (slow). Dirty and not warm jacuzzi.
The Hotel staff were the most pleasant helpful group of people in all our travels in Spain.We were traveling for 2 weeks.I would go back to this Hotel anytime. I did not like that people could smoke on the Hotel property.
Location and especially attentive service overall
Nice location by Retiro Park Overpriced and not good valuie. They refused to send an ironing board to the room, we had to pay for a valet service to iron our clothes! The hotel bar was a tiny dark room with no windows! And their website lied saying the room had a balcony, which it didn't. We only chose this hotel because we wanted a balcony, so were very disappointed.
The hotel is clean and well appointed. There were ample facilities (restaurants, pools, etc.) It was fairly empty, so many of the facilities downstairs (pub, screening room, etc.) were not open. The entire downstairs was dark. It just seemed so empty and lonely
Very fine hotel with large rooms. Quiet location in city center. Rather thin walls between the rooms
The staff was wonderful and very accomodating. I became ill while staying at the hotel and they bent over backwards to find me a doctor that visited the hotel who spoke English. Even though they were sold out for one of the nights I was sick, they let me stay in the room and handled the sold out problem in a wonderful manner. Great service and the management needs to be commended on their staff.
We particularly enjoyed the restaurant food. The breakfasts were first class and the evening Executive menu and a la carte food were very good value Spanish cuisine freshly cooked for us at the early (by Spanish standards) hour of 8 pm. Disappointed not to be able to use the garden but the weather was too cold.
Beautiful room; lovely buffet breakfast; friendly and helpful staff; beautiful facility with courtyard restaurant; couldn't be better located. A+++ Not a thing
location, friendly staff, superb standard of room breakfast was not brilliant
Excellent location, near Retiro, Serrano and museums, with good restaurants, etc nearby. Small comfortable hotel with helpful staff. Pleasant garden/ terrace area (though unfortunately not in winter).
kitchen included, excellent location, less noisy than average, good breakfast nothing
the position of the hotel is great, in a quiet street but very close to the centre of the city.
Good place for sightseen and shopping. Very guiet and comfortable.
Great location . Excellent breakfast which we all enjoyed , 4 of us aged 79 down to 20 years of age !!! Very pleasant staff. Bathrooms could do with an upgrade and more staff required at reception especially in the morninf for check out.
They don't have WIFI in the rooms.
Very good stay, staff were very helpful, all spoke English (which helped) hotel was very clean and tidy and a good central location.
The location is excellent as you can walk everywhere in Madrid, such as The Prado and other Museums. Sounds travel throughout the hotel as it is clean and modern with wood floors so there is nothing to muffle the sounds. Early in the morning I could hear many rooms in the hotel opening doors, moving chairs, shwoering....cant imagine what I might have heard......
the rooms are very well distributed. very comfortable. none
staff very helpful yes 24 hour building work outsideinterior was a little plastic, lacked class
no kettle, no tea, no recommendation from English guest
I like everything.
Location is excellent, situated in small street just of the traffic dense major streets, room was comfortable and free minibar was a nice extra. There are some excellent restaurants in the small street of the hotel and the neighbourhood is know for it's shopping. For the next three years there are heavy roadworks executed in the area around the hotel. During the night the noice could disturb you from sleeping (also during the weekend!!). Maybe the interior rooms are less affected. The taxi the hotel ordered for us to go back to the airport charged us 15€ more than the one on the way to the hotel... better to take a taxi in the street.
The service was very good. Staff is very friendly and helpful. The rooms were big and clean. Good value for money especially in a big city with a lot of tourism
perfect location, very friendly and helpful staff
Next to Biblioteca Nacional and Colon subway station Smoking staff at the reception desk.
mainly the location and the space in the rooms. needs an urgent refurbishing and a good clean as it was sweat smelling...change of furniture and a good wall paint is needed.
The apartment was spacious. It is situated close to tourist routes for the on /off bus and close enough to walk into the heart of the shopping areas. The staff were very difficult to communicate with, so very little english, and not very friendly or helpful,with our very little Spanish. Bad directions, completely wrong in fact, and trying to get any thing, like toilet paper and enough towels (for just 2 people ) was really difficult! Then there was the night club situated right below us, playing thumping music till 5am. Apartment was so old and rundown, broken tiles on the stairs inside, that kept falling away to expose a sharp edge you could cut your self on, and the beds must have been 20 years old.
The room was very clean, the small breakfast was good, and the hotel was close to the metro and many tourist attractions. I wish they spoke a little more English because it was hard to communicate.
Wifi worked and bathroom was large. Old and tired building in general - looks like they've tried to update some things in the room, but overall the rooms require a lot more work. The beds were terrible - old and you could see the sagging in the middle and feel the springs and I found hairs on the sheets. My boyfriend and I ended up getting a room with 2 single beds - they were booked up and couldn't help us in that area. All the tiles were cracked, walls were stained and the walls were so thin you could here the people in rooms around you during the night as well as the air con. The photos on the website were deceiving as they showed their updated rooms, while from the looks of things, most rooms hadn't been updated to that standard yet. I would personally pay more to be in a more comfortable environment. The plus was the wifi was good.
Good value for money in a central location. Bottled water available in lobby vending machine. Air-conditioning (though barely enough at full strength). Cafe/bar in lobby which I did not use but have heard is good. The twin-bedded room was fine for one person, at least for one night, but if there had been two people in the room it would have been very cramped--the second bed was the only place to put luggage. There was much less furniture than in the pictures on the booking.com website, and it was quite beat-up. Bathroom was ill-designed and cramped. Breakfast was put away and door closed ten minutes before the advertised time. Payment was demanded on arrival--it is usual, and preferable, to pay on departure.
Location is good only. The furniture, bathroom and kitchenette are totaly worn out, breakfast restaurant is very small and food is poor. So the hotelneeds serious renovation. I never go there again and never recommend any other person.
The apartment first allocated was unsuitable, steps to bedroom but there was no problem in chaning ti a more suitable room The room apartments would need refurbishing
The manager of the hotel was very polite and friendly. The room was spacious and very clean. The hostal is just a short walk to all major streets and attractions. I would definitely recommend.
Great location, clean, comfortable room.
Simple rooms but very clean and in a good location. Employees were very kind. The only bad thing was the isolation. You could here your neighboors TV. But there was no noise from outside. Great price/quality relation. The room had a small fridge and a microwave oven, that were very usefull in a rainy day.
The hotel is clean. You can pay the bill with VISA, although they charge for the whole duration on the first day. The staff speaks English (some of it). Pretty clean and comfortable. It was quiet! The walls are thin so you sometimes hear the guy next door in the WC.