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cleanliness, attentiveness of staff when required, decor, closeness for requirements of city shops and arena for concert pool change area is small, there was a hen party there for the day getting treatments in the spa and there were no lockers available so we had to take everything into the pool area! Lifts were a problem- a number of us (guests) had encoutered room cards that didn't work in lifts- my mother who I was travelling with hates lifts and we got stuck!
All the staff were friendly and helpful and the room was fantastic with everything we needed
Great service, stylish, interesting history
Modern "boutique" feel to decor & rooms. Central location. Decent leisure facilities. Buffet breakfast was a bit old-fashioned and not in keeping with quality of hotel.
the hotel was lovely and the room very comfortable with lovely facilities we were on room only as that was the special rate we got but we didn't have breakfast as it was far too expensive
We were made very welcome during our stay and nothing was too much trouble. -
The staff were very friendly and the breakfast was first class.
The staff were extremly polite and courteous, not always the case in such hotels, unfortunatly.
Clean, comfortable and convenient
Staff were exceptional,service excellent. Standard of toiletries in a five star hotel was not as good as I expected.Shower was not great.
Friendly professional staff and very comfortable beds.
Completely comfoprtable and centrally located. Large room. Prices in Britain are high -- that is a fact of life -- and the Midland is expensive -- but I really am not complaining. It was proably the most comfortable hotel we stayed at in a 3 week visit to the UK.
I have stayed here several times, excellent location, top class facilities. only minor fault is prices in bar, but I guess this has to be expected given the location / hotel
the receptionist Kirsty was excellent.
Beautiful building, with a very grand reception area, good customer service in the bar and bedrooms very clean and comfortable. In the hallways there are pictures/collages of interesting facts about the hotel history. Not very personal (boutique style) more corporate style of hotel.
Great location,beautifully renovated old building great Q hotels standard and very welcoming,highly trained staff that gave you service with a smile nothing was too much trouble we certainly were very well looked after during our stay Thankyou hotel did not accept our booking for dinner at £25 rate as advertised by yourselves but after staying there we realised this was probably due to the hotel being very busy that weekend with private functions other than this we had no complaints at all
the room was amazing the price of swimming costumes was too expensive
A superb building. The room had lovely furniture. We really enjoyed our stay.
Central location and beautiful christmas decorations Being unable to open a window for health and safety reasons. Air conditioning is noisy, un green and not as good as fresh air at night.
I found the staff to be very friendly and helpful. The Hotel itself is in a wonderful location for shopping.
Clean rooms and courteous staff
ther was noise from the next room after midnight and it took two phone calls to reception before the noise was stopped.
The staff were excellent, really friendly and helpful. As we were going to the theatre the location was great. The building itself is amazing - what a beautiful old building...! Breakfast was good and our room was massive. I look forward to staying there again
Comfortable bed and nice bathroom. Old fashioned tv. Very few luxuries in the bedroom/bathroom.No shower cap or hair conditioner for my wife. A little disapointed with the breakfast set up in the morning. We normally have one person waiting table but that didnt happen, just people wandering around.
Luxurious room, furnishings and curtains etc.
the building and public areas and the function i attended at the hotel 2 days before my stay i received a call from the hotel cancelling my reservation for myself and my 6 guests due to overbooking. after a lot of difficult conversations my reservation was reinstated the next day.This is completely unnaceptable and caused a lot of concern
beautifull building, restaurant and reception very beautifull, good location bad aisles, labyrinth to reach the room, room old fashion
This is a stunning building where most of the original features have been retained. The bar and restaurant is funky and modern yet in the most incongruous Victorian environment. Room was very high ceilinged and immaculately furnished and comedy and clean. Downsides were no air con a bit cold and the place is a rabbit warren (though they do give you a map)
Room lovely and spacious. Nice products. Friendly, helpful staff. Beautiful building. Delicious breakfast.
most comfortable bed i have ever slept in! successful fusion of old an new styles.. the sink was blocked and i forgot to tell them - room 203
The staff were quietly efficient and helpful. Found traffic noise a little overbearing. Booking my meal on line proved not to be value for money as our meal was less that that stated on line, but we still had to pay original price.
The room was very impressive and comfortable. Also, there was a lot on offer for breakfast.
The bar/restuarant Being woke at 3am due to rail works directly outside my bedroom window
the fact west ham won at old trafford ! jokes apart the service and freindly approach of all the staff no
when staying at the hotel my boyfriend and i really enjoyed are selfs we went for my birthday and everyone at the hotel treated us like royalty and there nothing they didnt do for us! they made my birthday very special and memerable!! i would definatly recommed it to any one!
very good hotel with perfect location specially if you have conference in Manchester Central there is no extending for the check out time
locatio and comfort my partner found on returning home , that some braceletts and bangles were missing from her bag . we did not complain as they were not of a great monetary value , but my [partner found this upsetting !!!! .
The views were spectacular. We could have spent the whole stay in the Cloud 23 bar. And every member of staff that we met were wonderful.
We recieved a complimentary upgrade to executive class, which was fantastic as this was a Chritmas treat. Just a small quible but there were no tea making facilities in our room.
The location is good for city centre bars and restaurants but it is easy to access from the motorway and parking is easy nearby I paid 249 pounds for one night in what I thought would be a luxury, exclusive hotel and it isn't. The room service breakfast was an insult.
It was such a refreshing change to stay at a hotel where the attitude of the staff enhanced the stay. Everyone we met was friendly and helpful which is unfortunately not the case in most hotels.
The Cloud Lounge I was rather cold in the room, and we could hear the lift going up and down during the night.
Superb hotel, amazing rooms No
The room we were given was a room for the disabled, guessing that's why the room rate was better than the Hilton's web site price.
nice bar to have a drink and relax in after your return from whatever you have done in the city that night great opening hours. rooms a bit dated.
comfortable, value for money and very clean. very good location
Staff were friendly and courteous and very helpful. Our room was very comfortable and clean. Couldn't find any faults anywhere with this hotel. It is the second time I have stayed here and if I am ever visiting Manchester again this is the hotel I will be staying in!
Close to town centre for Christmas shopping No decaf tea in room
friendliness of the staff needed more milk with the tea.coffee etc-but apparently we could have asked at reception
Early check in was good. Well located Breakfast was included in my booking but they tried to charge me extra for it. When I showed them the booking they didn't charge me.
Staff were good and attentive The room was very very basic and clinical not at all welcoming
Perfectly located for the Bridgewater Hall Concert venue Lack of suitable food availabilty after the concert finished at 2200
distance from town center
Very clean tidy , friendly helpful staff ,really enjoyed our stay will come back. no parking on site.
The Bar and the food was nice The man behind the reception i had a women when i was checking in and she was real nice
very nice rooms and very very clean. Staff very polite. Comfortable hotel Teal value for money.
good sized room - efficient check in- excellent security arrangements
Couple of particularly good staff - one on Reception, one in bar. Perfect location for our visit - an exhibition at the GMex Had a room at the front of the hotel - very noisy from road and tram traffic. If staying again would ask for a room at the back
Very nicely decorated and furnished bedroom. Very quiet. Bathroom a bit tired
Central easy access to public transport No bad points
Cheap and good hotel in city Nothing
What I expected clean and affordable, no probs Only had one towel in room and only realised getting out of shower so couldn't go get one
Good location. Clean room.
No on site car parking, room had a smell of damp and fags!
Friendly staff, excellent central location Shower poor, air con ineffective (weather warm and humid during our stay).