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This is a nice hotel in a good location. Nice pool area and conveniently located. Comfy beds and nice rooms. I was very upset about how I was treated initially when I turned up with a Moroccan friend. He was treated appallingly as a second class citizen. He essentially wasn't allowed in the hotel. Also I had to request a room change as the first one was so noisy from a nearby nightby nightclub.
they offer good breakfast in a poorly ventilated dining room with no aircondiioning in spite of the very hot climate during my stay airconditioning is very inefficient and one will feel quite unconfortable in the room
The swimming pool, location and price Very dated, needs a refurbishment. More three star than five.Porters over eager, vertualy wrestling even hand luggage from you!
It was a 4 star hotel indeed. Very beautiful surroundings and good value for the money/ No
cleanliness,out of town location,gardens prices of beverages/drinks,far too expensive
Good breakfast. Staff.
Its garden with century old trrees and a lot of birds, peaceful. The hotel is a bit far to walk to the big Place in Medina, especially at night. The hotel is under renovation all the time, electric drilling on top of my room. Lift sometimes do not work. My table at breakfast was often taken by other people, once twice in one morning, even I have put my room card/ written a note/reminded the waiter. Hopeless. Have to stand in a long line holding a plate to wait for omelette and Crepe, sometimes upto half an hour, like a refugee camp or in Olivier Twist ? Given dirty and used paper napins. Stale milk even after asked to change. Definitely not a 5 star hotel. 3-4 star only.
The hotel is really poor. It is a two stars. My experience: room smelling bad, bathroom finitures poor, noise from a air whirpool you cannot switch off, no computers to connect to internet. I have been to another Kenzi, and I found the same poor level, I would never suggest a Kenzi Hotel.
The pool area was okay Poor finish. Mould in the bathroom. Down at heel. Barely a two star. Seriously misrepresented as a five star.
Location of Hotel After checking in a porter pointed us in the direction of our rooms which were on the other side of the complex and left us to find our own way!
Good location, plenty of space, nice lobby and smart swimming pool. The room was OK too. Got stuck in the lift for half an hour (with a broken leg) and ended up crawling up 3 flights of stairs before finding out they were the wrong stairs. The staff helped straight away but it was not an enjoyable experience. Everything is a bit old and outdated.
We had a very enjoyable stay at the Semiramus, but an hour after checking out, I realized I'd left my wedding ring in the bathroom of our room. We went back and spoke to the staff and then talked to the housekeeper crew. They said they never saw it. My wife and I are 100% sure it was in a glass by the bathroom sink. I told the housekeepers that the ring is not valuable and only really ha sentimental value. I offered to pay them a good bit more than the $40 ring is worth. But they continued to say they hadn't seen it. We were distraught about it.
Hotel room is large and confortable. It is far from city centre, and you surely must take a taxi to get there. The breakfast could be better.
the swimming pool area is great. The restaurants are very expensive. The food is not great. During the breakfast we could see birds going in the pastry baskets and directly eat from it. Staff would see that but would not react. Au bar de la piscine, le serveur avait beaucoup de difficultés a nous rendre notre monnaie. Il fallait toujours reclamer car il nous disait d'aller nous installer au bord de la piscine, et ne repassait pas pour rendre la monnaie.
Great, clean swimming pool. It was a three star impression throughout.Got ripped off by the reception, they doubled taxi fair to the airport. If we got the same taxi from their own taxi rank outside hotel it would have been 100 Rihad. We paid 200 out of which 100 prob went to the reception staff. Genuinly nice driver embarassed and confused....
Big hotel large loppy and garden Need renovation
Nothing Everything , front desk wasnt good at all no customer service
It was good but not 5 star,hotel was massive but rooms ere very backdated but spacious. no one knew how to speak english.
Most of teh staff were friendly. I would nott class it a Five Star hotel despite how it ha sbeen advertised on their website. If you are looking for a clean budget hotel this is fine howver i fyou ar elooking for a five star hotel with all the emanities this would not be it. There were additional charges for using the Gym and room safe which you would expect to be included in the price
Pool area was very good Breakfast selection was limited
Services are excellent and staff are so friendly SPA staff are not too profisional
We thought the food was very good We thought the room was too dark
The room is large, got wifi in the whole hotel, hair dryer, got a basket of fruits on the first day. The breakfast was a buffet and the food was OK. There are a lot of room where you can take a rest. The location in booking.com is wrong, the hotel is located in semlalia in the north. The Air conditioning doesn't work well. the room service does not check if there are people in the room before entering. The location of the hotel is a bit far from the city center.
Didn't like anyhing about this hotel/ this place shouldn't be called hotel,it's apartment residential. The room was dusty, furniture was old, stand up shower was awfully small, showerhead was pooring toward the wall. Towels were rough like pool towels, shouldn't advertise 4 stars, this hotel/ apartment resistance shoukd be 2 stars. The pool was too crowded, expect to pay city tax for each person staying. The elevator jorks you feel like you going to grt stuck in it.
I was not feeling comfy anyways so i can't recall a simple think i liked about it. The hotel doesn't match the 4 stars. Rooms dusty and not clean. Furniture old and npt highly maintained
Our complaint about the room was dealt with a free upgrade.Staff are very obliging.Common parts were fine and pool areas very nice. Good Spa. The rooms are very old fashioned. Air conditioning was turned off at the mains despite the very hot weather which made it stuffy and uncomfortable. A hotel in need of investment.The main restaurant (Oranger) lacked professionalism, exemplified by the fact that having been given the wine list, they did not have in stock the first two bottles that we ordered and the 3rd bottle of white wine arrived near the end of our meal at room temperature.
lovely gardens and swimming pool. staff were useless. food was poor. very expensive for drinks, food, spa etc.
Personnel cater for every need. They are efficient, extremely helpful and friendly and it is a dream location. "Big is better!"
The simpathy of the staff, the comfort and the fabulous scent At The hall and the heated pool Noyhing!
Hotel Staff high skilled, room size, cleanliness of the room & bathroom, confort beds, food, relaxing facility There is no handy shower in the toilet, TV's are old not LCD & No DVD, Satelite stations are few
Nicely decorated clean rooms. Good location. Nice swimming pool. Greatly over priced food and drinks. Ongoing maintenance/construction around the pool.
I was very impressed with the Junior Suite, the public sections of the hotel, the swimming pool and the friendliness of the staff. The hotel is also idealy situated .
The swimming pool area, spa, really comfortable beds and location. The service (with the exception of housekeeping, the spa and some of the staff at the swimming pool restaurant) was awful. There were a lot of staff, but most did very little. There was little, if no service, around the pool area, the bar staff were terrible (they practically ignored you), and the reception staff were arrogant. The prices of food and drinks were ridiculous, especially given the poor service. As a result we kept orders in the hotel down to the staff. I've stayed at many 5 star hotels, and to be honest I could run this one better than the existing management, despite having no hospitality management experience.
Very comfortable hotel and nice place for relaxing and chilling out The staff at the terrace bar where they only serve drinks were a bit slow
friendly staff and great breakfast! We had difficulty alternating between the bath and shower taps, i.e. the 'button' was not easy to operate - took nearly 10 minutes. also, we were not given any info about breakfast when we checked in, and had to call reception.
We found many members of staff extremely courteous and helpful. The amenities were excellent, but I feel if you are staying in such a hotel the spa should be accessible without additional cost. The breakfast was copious and delicious, with friendly helpful staff who served coffee and tea in record time. The pool area was well organised, and the pool temperature, though quite "fresh" was perfect. One or two more senior staff members were impolite in the extreme. This I had been warned about and was disappointed that it still existed, because it undermines the enormous effort made by the rest of the very endearing employees. However one has to imagine that all the guests are not perfect "angels" either!!!
good breakfast room is basic and toilet very small ,television very old,
Great location though 800m from the medina may be generous. Best thing was the pool with stunning giant beds to sunbathe and lounge on. Nice clean rooms. Rather pricey hotel prices. €5+ for half a pint and the first (and only) night I had room service I found out the sandwiches were around €25. We went in November which is not busy yet it still wasn’t easy to get served by the pool despite there being more staff than guests. I was annoyed they charged for certain things in the gym, when you are staying at a (not cheap) 5* I don’t expect silly add-ons like that.
everything was excellent
Its grounds and pool area and its position near to the Medina and rooms Service was a bit erratic in the bars and restaurant
Excellent staff, very welcoming and helpful, excellent breakfast, very good room service with amazing presentation. Good location, secure, relaxing. Not many people can speak english, mostly french and arabic. The beds were quite hard and the swimming pool was very shallow.
The facilities were great...the room was super comfy and the pools were awesome.. The food was so expensive wasn't worth eating in especially breakfast was like 25 bucks a person..even after booking breakfast included with my reservation they told my mom she had to pay..Also apparently there was a high profile guest, some Saudi prince I suppose there and they diverted all the air-conditioning to his rooms...which is messed up...and not fair. I don't care if he's a prince were all humans and guests at the hotel...air conditioning should be for everyone!! Especially in a desert city! But other than that..the staff were supper attentive and professional.
What I liked during my stay was that the food was halal at all times, but the buffet breakfast was the same each morning it could of had changed. when we sat at our own choice of talbe each morning twice we were moved to another without an answer, but before leaving hotel the mangar did apologise but still not aware why that was done!! It was overall good
Location The wifi not working tv also it's smells up to the fifth floor the stuff are rude everything needs to be updated.
Nothing really stood out as being exceptional but it was an all round good value hotel and I have no complaints at all. No
Staff very helpful; sited near city center, facilities good
Only a few minutes walk from the railway and bus station, decent hotel with buffet breakfast for a decent price. No tea/ coffee facilities in the room unfortunately
The staff was friendly and helpful. The buffet was good. The location was good. My fiance and I were required to stay in separate rooms. He is a native of Morocco and I am from the US. The hotel claimed that this is standard hotel policy in Morocco. I had requested a room with a king sized bed and was given one with two twin beds.
The location close to the train & bus station (be careful with the taxis though -- they charge extra for your baggage. A driver told us it'd cost 40 dirhams to the hotel which is less than two kilometers away...we ended up paying 20 for 3 people & 4 pieces of baggage) Everything but the location was bad. I've had better customer service at a public toilet in Morocco.. the elevator was not working nor was the chip card reader... the whole experience was equivalent to a starless hostel rather than a 4-star hotel. From the outside it looks ok - it's also ok (clean etc) from the inside though worn-out.
i can say that menu in bar very kindly, il like it very much. And it is very good, this hotel has free wifi
Nice pool, good location
Not much; except the location in the middle of the city close to the train station. I did not like the fact that everything in the hotel is “self-service” and the staff are almost never available to help much. The shuttle service was not practical enough The lighting in the room and the bathroom was terrible Old fashion TV with limited channels There is not much to find in the bathroom The furniture was rough and hard to deal with A motel in the US could have better...
the daily tour by the manager supply of hot water took ages to get hot!! sometimes uop to 15min running
Hote has good international std facility and is conveniently located to central Gulez town near Transportation links
not far from the train and coach stations; value for money as it appears like a 4-star hotel it's not easy to catch taxi in front of the hotel. the hotel doesn't serve alcohol at all.
The staff was great, clean rooms, nice pool, very good food, WI-FI connection in the lobby and some of the poll-facing rooms The location was not very nice, extra charges (20 euros),
Excellent location-Rail Station (5 minute walk) and within walking distance of bars, cafes, shops in Gueliz and the Medina area. Lack of atmosphere - hotel not particularly busy when I stayed there
Really hard beds.
No noise in the room. Basic hotel, nothing special but nothing bad either. Nice spa. Walking distance to town, coffee shops. Easy check in and very polite bell boy who spoke english. Room smelt of cigarettes and burns in the carpet (Room 345). A couple of the reception girls spoke very brusquely and not very friendly but others were very courteous. A la carte menu not very exciting. Charged 170 dhms plus tax for breakfast that I did not want or have!!!
I liked the friendliness of the staff and the selection of food for breakfast. I did not like to see ants crawling on a sideboard in the dining / breakfast room. Also the carpet in the bedroom could have been cleaned better when we arrived. The bathroom had no extractor fan and the bath was chipped and worn in places. The water was not very warm either, apart from first thing in the morning when having a shower.
location Needs to clean up rooms a bit carpets etc
Room was excellent value. Staff was friendly and helpfull. Internet service in room was absolutly terrible!!!!!
it is very nice
The staff were very friendly except in the Spa Breartkfast was awfull, not enough food or drinks, no matter what time you arrive in the dining room they are always short of either, milk, juice, tea or even bread The spa you have to pay for everything except the Gym this needs to be clerified well
The spa is fantastic, also the pool and the room was very spacious. Food good, if a limited choice of a la carte. Pool beuatifully kept and areas around. Lovely rooms in the lobby to sit and cool down in. Lovely atmosphere overall, very relaxed. Helpful porters and waiters. Drinks very expensive, both alcohol and non-alcohol. Only one cd was played repeatedly at the pool - a little irritating after 6 days! Welcome and welcome drink would be good. Reception staff could be far more polite, and focus on one guest at a time, and not on other guests in the queue or their personal phone calls.
Nice hotel, friendly staff. You should note that this hotel in EU standard should be 4 stars, but if you bare this in mind at the begining you will have great time. Great breakfast and pool was great. A bit far from the medina and the main attractions (35-40 min walk)
The hotel has been very well designed and the bedroom was lovely, really comfy bed and a nice bathroom. Outdoor pool and spa were also very good. Buffet breakfast was tasty and there was a lot of variety to eat. Nice and quiet too, I had a very relaxing stay The staff were very unhelpful and made no real effort to give good customer service. Although I had no major problems I felt that if I had, the staff would not have been too happy to help out. Its a pity as the hotel itself is very nice but the staff uncommunicative and very surly indeed
Swimming. Food is very poor.