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Our room was comfortable and clean. The hotel itself and pool area are lovely. It could be great if it wasn't ran so badly. The service is appalling. 4 requests for towels, 3 requests for water. Stale milk in the breakfast room which I and others pointed out and yet never was removed. The food is extremely limited and cold. The pool side music is so loud we were shouting to each other on our loungers. The disco at night is so loud even though our room was the furthest from the disco we could still hear it. Nobody speaks english and all the menus for lunch are in French. Complained to several managers about the appalling service and they looked at us with blank expressions and did nothing. We left after 2 days into a 5 day stay. They tried to charge us for the phonecall to make a reservation at an alternative hotel. Avoid.
Really pleased that we chose Atlas Targa & Resort. The hotel is very clean and modern. We layed by the pool everyday which was always sunny and always had spare sunbeds. The bar menu is small but the food is good. The breakfast and evening buffet were also good. We found most of the staff friendly especially Briam who was fantastic and acted like a Concierge for us. The hotel is out of town but we didn't find this a problem because the shuttle bus is reliable if you check times with the hotel and when the bus isn't running taxi's are cheap. The forth bed in the room is small and more like a sofa. They were a bit slow to replenish stocks in the room and kept forgetting to bring extra towels. They were slow to bring food and rarely had any change for notes but we found this everywhere we went in Marrakech.
Great new hotel with very good rooms and reasonable rates. Great for the family. Has a shuttle to pick drop from hotel to city. Excellent helpful staff and was great value for money.
The hotel has a very fine and modern look, while still making use of the traditional styles. We loved the feel of luxury as we walked into reception. Kept spotlessly clean everywhere (rooms, reception, gardens and pool). At the rate paid, an excellent deal, (110 Euros per night halfboard for a family of four). Food perhaps not always of highest standard, but certainly pleasant. Vegetarian choice maybe limited, but staff have been responsive and without request prepared a dish for us that had not been available the previous day. Choice some days better than others (2nd November 2010 we had the best choice and quality). Most staff very pleasant, particularly entertainment. Entertainment well organised. Bus service very useful and reliable. The volume of the music around the pool perhaps too high. The music a bit repetitive. Good leisure facilities, but I imagine it gets crowded when hotel is full. Tennis good, but the equipment really poor compared to the standard of fittings around the place. Fantastic spa, but I didn't use due to price. Nice items in shop, but pricy.
The customer services was great, the food was good and the weather was fabulous more people visiting the resort to make sure there is enough to do like animation etc...
The clean and bright resort, very friendly staff. Breakfast was excellent. Didn,t take American Express. When i booked my stay i thought i was already charged my Amex. but it wasn,t and i had to go to town centre and withraw money to pay bill. Lack of english language with the staff was a problem.
The pool, the staff (especially the young ones), the design and the place. Only the flies inside the room was a little bit annoying. The hotel needs to do something.
very quiet place, food was good, ideal to escape from city noise.
Most of the staff fantastic, especially the Animation team and the kids club - always willing to amuse the children. Reliable shuttle bus into town. Good swimming pools, and overall a well designed hotel, particularly given the limited choice of family friendly hotels in Marrakech. Restaurant and general management was poor. The restaurant /bar ran out of Ice Cream, Water, and Milk at various times during our stay.Most evenings a fairly mediocre buffet was served, the one evening that the a la carte menu was used there was only one waiter. The pool tables never had any balls or cues, the table tennis tables were rarely up, the transfer from the airport didn't show up, the air con was poor.... a lot of minor problems that mounted up unnecessarily.
The hotel is new so the building and the facilities and in very good shape, the complex is very well done, the pool and its view is beautiful; the rooms were very nice designed and comfortable! We took to rooms. On one of the rooms, who found two big spiders inside the blankets. The hotel people came when we called them and we got a different room instead. The Buffet breakfast was so-so. It could be a lot better.
The hotel is a beautiful building, full of local character. The staff did everything to help us. A very ow cost personal chauffeur to the Medina each day and back and airport collecton made the stay completely stress free. They even spelt out "Bonne Anniversaire" in rose petals on our bed...lovely place and people!
Very pleasant, small Rihad. Excellent staff and facilities including free hotel transfers, on call car to the city centre and swimming pool. Staff were extremely helpful. Food was excellent
We had a great time in this hotel! What we particularly liked was the staff: Halima is a great cook and a very helpful and lovely person. All the other members of staff, as well as the hotel manager, are extremely friendly and helpful and make you feel at home. Nothing
quite comfortable small villa little far away from city
the people the staff amazing i would go back tomorrow beautiful place thank you so much
Staff are excellent and friendly, extremely helpful and always put guest first. You always feel welcome. N/A
The staff is very kind and helpful. The villa is a nice place with comfortable rooms. The villa is located 20 min. from the medina.
Very peaceful and comfortable oasis away from the hustle of a very busy city. A short tax/bus ride from the city centre..or use the inexpensive transport that the hotel provides. Helpful and very accomodating staff. Limited menu of Moroccan dishes, but all freshly prepared and very good indeed. The gardens are great and perfect for some quiet sunbathing! We really enjoyed our stay.
Nothing I have booked a junior suite but found just a normal room, where they added a mattress on the floor. I've never seen such an unprofessional staff and mgmt. Since the hotel is in the outskirts of town, you'll have to eat at the hotel and they price their food accordingly: ridiculously expensive and not very good food. It took them over 2h to serve diner. Mgmt was obsequious and not very honest
Getting away from the hustle and bustle of the city centre. An oasis of paece and quiet. the garden and pool were wonderful. Excellent little shop 2 doors along selling all sorts of snacks and drinks. Horrible smell from en suite bathroom in room. Bad plumbing and smelly drains. Shower flooded every time we used it- no effective drainage. Had to change rooms.