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The room was very comfortable and clean. We were lucky enough to enjoy the fireworks from the bay-side windows! There were none except that bath robes and slippers that should have been provided were missing. They were delivered upon request. In a room where two of my friedns stayed on the same night, only one set was provided, although they did not complain about it.
Location of the hotel was fantastic Lack of Tea and Coffee making facilities
The place has a good location. My stay was very disappointing. Several details did not meet the expectations one can have considering it is a 4 star hotel. The restaurant of the hotel does not serve dishes after 14h00. Wifi was not working properly and for some reason, my phone could reach no signal inside my bedroom. In addition, the bathroom was dirty. At breakfast, eggs were blue and my cup was dirty. I asked for another one but the one I got was dirty too... Despite Radisson hotels are known for practicity and efficiency, I would definitely not recommend the hotel to businessmen.
The location of this hotel is excellent. Just in front of Vieux Port and easy to access the centre of town. There are many things were broken in the room. You can not open the windows, the eletric plug was broken and town rall was damageded. And there is no parking space, so you have to pay parking 21 euro for stay.
Great location and very good facilities. Personnel very helpful, specially at the fron desk. Concierges are probably the exception, they are very polite, but did not help much. I found the hotel very good, except for the charging of minibar items and breakfast. The prices are amazingly expensive, even for a four start hotel, and totally unjustified based on quality. When a hotel charges 10 euros for a small can of peanuts and 6 euros for a coke (price outside 1.60 euros), it is clear they have a clear objective of ripping their clients off.
To find at the right place exactly what I expected to. Perfect room organisation. Nothing
Room comfort,Staff,Location,breakfast Small pool, our bed was not very clean
Excellent position on the waterfront in the Vieux Port. Comfortable modern hotel, good sized rooms and very helpful staff. Beds and pillows first-class. Breakfast very satisfactory. Position, staff and beds.
Central position, swimming pool, car valet service and parking, courteous staff 22 euros for breakfast was outrageous. The buffet may have been good but I, and many others like me, prefer just a coffee and croissant for breakfast. No allowance was made for my preference in terms of price. Rather than pay 22 euros each day I had to leave the hotel and take breakfast at a cafe three hundred metres away - for 6 euros!!!! Radisson should be ashamed of themselves. Daylight robbery
Very clean and comfortable, pool area nice including food and drink service. Wonderful view in the Vieux Port room, and large opening window very nice. Staff helpful. Breakfast buffet very good. Bus stop right next door and good bus service in Marseille. Just past lively area so not too crowded or noisy but still trivial walk to many restaurants and brasseries. Some traffic noise, but not too bad and not unexpected for city location. Didn't bother my sleep.
Only location and nothing! Hotel staff is false. Room ia dirty. Fleas is jumping. Curtains in holes. The Internet is very weak. Conditioners don't work in room. The pastel linen changes once a week. A breakfast poor.
Very friendly staff, great breakfast, very nice lobby and very well located, not far from the train station and close to the old city.
location Not much tourism information available in hotel
Clean, comfortable, nice hotel with good value for money. Even though the location was pretty good the neighberhood was not that nice in the evenings, especially not for woman. Sundays especially everything nearby closed down early, and the only people youl could see in the streets was men.
Location 3 blocks to Old Town waterfront. Friendly front desk staff. Good breakfast offering. There were notes appologizing that the hotel was under renovation. A property should not let their room carpets reach the level of wear we experienced. Hotel is definately a Taxi trip to and from the train station.
very very very very very very very very very very very very very very nice!!!!!
Good location (close to Old Port, Metro, train station) if you don't have a car and/or come by train. However, if you have a car and/or you don't need/want to stay close to the center of the city you might want to chose another location - if you are there for the beaches, Cassis or La Ciotat would be better locations than Marseilles. Work was getting done in the hotel, possibly to refurbish the rooms - they seriously need that. The noise vas very annoying - started early in the morning so you couldn't sleep late if you wanted to. Also the price was kinda steep for the quality offered, even considering I made the reservation on rather short notice.
The room is quite big, there was a kettle, a lot of TV channels Even though the hotel is close to the city center and vieux port, the streets around look rough especially at night (but nothing happend)
Nice reception. Marble floors & nice decor. Rooms were nowhere near this standard. Unsafe dingy location, the worst was dingy rooms not 3* standard. Advised hotel was fully booked when I requested to change to better room.
Good location. We had lovely views over the Vieux Port Decor a little dated now
Great hotel. New , with nice rooms. The hotel itself was good value for your money. Well stocked. Minutes walk from the train station. Short walk to tourist centre and main port. The hotel is located in a very sketchy, run down neighbourhood. Didn't always feel safe as a solo traveller. I wouldn't recommend walking there at night. Breakfast was a bit basic for the price, however it is optional.
The bed and the view!
very friendly staff, high quality food etc,fantastic location overlooking the old harbour
The view from our bedroom over the harbour was incredible, and the quality of the bedding deserves a mention as well.
Great hotel, very helpful concierge, easy check-in; check-out, Location of pool area, which appears always to be in the shade;-( Too few porters availble. Balcony design where it is easy for others to gain access to your balcony or even your room.
Very comfortable. Fabulous view of the old harbour.
The view of the Old Port was spectacular, huge tub in bathroom, wonderful beds, big room, brand new bathroom, air conditioning was perfect, staff was professional and friendly, It has the best view of the whole port of any hotel. My wife and I thoroughly enjoyed our two nights. They even got the room ready by 10 am on our first morning. Petite dejeuner with beautiful view in the restaurant!
the service was exceptional -
This is an excellent hotel. The parking is tight, get the porter to part it instead.
Excellent bathroom Inability to check in even two hours after the start of check in time
Well serviced very comfortable rooms with very helpful staff A little removed from town centre and rail/metro services
From the beginning the staff made our stay comfortable and were very informative about the area and different sites to visit and how to do so in an economical way. Very much enjoyed out stay!
The staff was great, the room clean, quiet, & spacious, and the location well within walking distance to many local attractions. There is no van or shuttle service from the airport (the taxi cost 50E).
I particularly liked the fact that we were never interupted and the room was cleaned every day including new linen on the bed and new towles every day. No.
The staff was excellent!! The room was comfortable and nice. Breakfast was not included and it was very unfair....
loved the staff at the bar! the head waiter and a barmaid who can speak english (not many of them there) were absolutely amazing! made our stay! there is a receptionist at night. rubbish. cant speak english, doesnt know places, cant advice u anything.
evertyhing. Most amazing hotel for staff, cleanliness, friendly, helpful, attentive etc... did not like the eggs in the morning breakfast
Going to the beach, shopping, going to restaurants and site seeing
The hotel has a fun decoration. The staff is young but not professionnal. Their appearance is neglected, they don't pay attention to client's need, answer barely to questions, and above all the internet connection is 10euro per hour...
Peut etre la deco assez recherchee et encore La proprete de la chance etait (excusez le terme) a chier! Des cheveux dans la baignoire, les wc, le lit et sur les oreiller. Le mobilier est ruine et abime. La moquette pareil. Quand en plus on se fait piquer des fringues, le sentiment reste tres negatif! Je n'y retournerai pas
It was great. The location is fantastic, walk distance to everywhere. Trendy, confortable, and nice hotel. I would definitely go again and recomend to any friend. Walking the port was relaxing and romantic. The are is very safe. The only thing I complained was that the swimming-pool was too cold. I was not able to get into the pool at all.
Nice location, very charming hotel, quiet, somewhat chic...colorful, friendly. Very nice. one small thing of complaint. My airline did not delivery my baggage until 24 hours after my arrival. It was a holiday and the hotel did not have any amenities like razor, toothbrush, toothpaste etc. available. Not even for purchase. That was unfortunate for a 4 star hotel.
Yes! Great staff, very helpful and friendly. No
Primarily selected for location and price - both fulfilled expectations
good place,good facility and good stalf
The quality of the hotel E.g room size, the breakfast. Also the tram starting from outside the hotel. Having information/leaflets on how to use tram E.g tickets
Staff were helpful, the suitebox was useful with free access too films.internet and radio stations, the tram stops outside the hotel and will take you to the action in 10 mins. It would be nice if there was some cutlery and/or plates to use with the microwave and kettle, breakfast rather pricey.............
Great fun,jolly, kitsch, cheery design; had a free shoulder massage on arrival (once a week, lucky timing!) Room stunk of cigarette smoke from chain-smoker next door; all night long.Yuck.
the style and colorfulness of the room - bathroom like being on a boat! Lots of natural light in the room, good table to work on in room and email access. Excellent breakfast. Also liked the cabinet of food - very useful for late night quick snack as there were not many shops nearby. Location is convenient to Vieux Port for sightseeing No. I needed somewhere with good facilities while at a conference and had the benefit of the introductory room rate during my stay in Sept 2008.
We had a suite, and it was huge, I think over 25m² althogether, we had a lovely balcony and the bathroom was great with a bath and shower and the separate bathroom and toilet is a great idea. The 40% was a real sweetener. The staff were really friendly and helpful. My partner and I loved the fact that there is free internet and free movies, great for tucking into bed! The hotel was part of a development within the business district that wasnt finished so although we had a lovely balcony, the view wasnt great. The floor in the bathroom wasnt raised enough so that when you have a shower, water got everywhere. Oh and no handtowel rails in the toilet, annoying.
The shower! Extremely rude young girl on desk when we checked in on Sun night. We considered breakfast 'new age', overpriced and disgusting. Overall would say the hotel had a very strange atmosphere. We were sorry we had not booked to stay next door at the Ibis for all 3 nights we were away, as the staff, breakfast and atmosphere could not be faulted, we had paid around 60% less per night for this hotel...
New and very luxurious hotel. Rooms are well equipped. The beds however are very hard. The area where the hotel is located is under development, but very convenient when taking a cruise, since it is near the port.
helpfullness of staff
The location was great. Easy access to everywhere and the staff were very helpful.
The location was fantastic. Easy to walk around the port and surrounding area. Lot of choice of restaurants nearby Cost of wi-fi access. In 2008 this really should be free in a good hotel.
They upgraded us from a city to a harbour view room - really impressive vista and absolutely worthy the extra rate if you are booking. The hotel has retained its original character and we were surprised on the up-side. All was fine
Efficient, friendly staff Quiet room Fabulous food (room service and breakfast) Bar and breakfast room views Everything we needed including WiFi Had to leave
Location. Great room with view overlooking harbour but with really effective soundproofing. Large, firm bed. Nothing.
Desk staff were extremely helpful and friendly. Room was small but very beautiful. Highly recommend this location.
The concierge was very helpful in helping us find a good 'bouillabaisse' restaurant and making the reservation. Nice and pro
Location, excellent room, nice bar area
Good hotel. Very clean. Just in the center of Marseille city. Beautiful view of the Vieux Port.
The location, just next to the Vieux Port, is really amazing. The room was extremely small for the price we paid, without any kind of view (does "courtyard view" means facing a wall and no light at all????) and not very comfortable. Moreover, the staff was quite unfriendly.
The hotel was really amazing. The staff are very friendly and the price is amazing. However the Breakfast was really not worthy to 21 Euro I wish if they can provide more at breakfast and to provide people different vareity at launch since we are not meet eaters and we eat Halal only. Like if the provide vegiterian or Chicken things
All of it:the service, the staff, the conditions. No.
Good location near the beach Very untidy round the pool area, no real outside bar service, not enough sun lounges, poor local knowledge by staff, room with a sea view is fine if you stand on the balcony and crook your neck. For the price would not stay there again.
Good size room and jacuzzi/pool facilities Room incorrect on arrival said we had booked superior cit view not deluxe sea view (which we had) it took three room changes to get it right (or better really). Dont know if confusion was something that went wrong with the booking.com process or if they were trying to throw us in anywhere as travelling with a baby (which has happened to us a couple of times)
i liked the location of the hotel the spa no fridge inthe rooms that was the big issue
The rooms are so nice and tidy and spacious it gives you the feeling of staying in. The French people are the most unhelpful people god has yet to create! The staff in the hotel were helpful but to a certain extent! They are French after all. Also it is very easy to travel from the hotel to Marseille centre (by bus 44 and by metro) yet when I tried to search for this information I couldn't find it so more info on this would be useful to others.
I MISS THE HOTEL NOW!VERY NICE! NOTHING
Location was wonderful, far from the busy streets of Marseille. Lots of places to eat, beach right across the hotel, pharmacy, bakery all within walking distance. No shower curtain for the bathtub/shower.
All. No, everthing is perfectly organized
The bed and the quietness. The bath tub design. The water would be all on the floor near the wash basin after taking a shower. Also, I could get a better rate online then being at the front desk.
nice and luxury hotel on a perfect location
nice buffet breakfast included in package all day parking was great @ 15 euros very friendly/welcoming front desk free wifi the room smelled of smoke, however, opening the window freshened things up beer options were limited & higher than expected @ 10euros a glass.
It was quiet and actually quite central. Based on what other people said, I thought it was going to be further out. I don't think I would have wanted to be any more central for my mood as the port area is much noisy and can be dangerous at night. Not really. Our rooms looked very 'international' so you could be just about anywhere. For people who want more charm might need to book their suites which seem more Provencal or stay in another hotel.
d difficult to find
Nice and clean hotel. Nice pool area. Stayed in the new part of the hotel. Really comfortable room A little far from city centre. You need transportation
Really nice large bathroom and tub. Great blackout shades that made the room tomb-like in the morning, which was great and allowed us to sleep in. The restaurant in the hotel was quite nice and served until 10:30 which was perfect as we checked in late. Lots of construction going on in the city, google directions were off because of the detours- either way, finding the very small sign at night was quite a challenge. Construction also going on on the hotel grounds as well as on the side streets, good to know ahead of time. Rent a small car, these streets are very narrow.
It was absolutely stunning. Great pool, wonderful breakfasts and just a retreat and respite from the heat of the city. Bit tricky to find at first. A slightly better map would be good.
swimming pool, buffet breakfast location, too far out of town; room not very nice, modern or clean
Very nice area The price was a bit too high for this kind of room. Necessarry for some renovation.
Not much Small, very old rooms
Nice garden, ordinary breakfast, small room and small elevator.. Good location! Good service!
Breakfast was great, good variety and open throughout the morning. Location too far from any tourist locations.
Location, price Tired decor, musty, air con not very efficient
Location, fenestration, balconies
Ideal Hotel to discover Marseille
The location is outstanding, the staff is extremely kind and friendly, and the room was spotless and comfortable. We showed up right when the weather turned bad, and the front desk attendant offered us umbrellas whenever it was raining out. It is a great hotel for a weekend break, as the facilities are great and you can stay without much fuss. Check in and check out is simple, and there are several parking garages, with a hotel discount, located nearby. The room was smaller than we expected, but comfortable.
Great location! Right next to the Harbour, opposite the tourist information, real close to metro and bus stops. Free wifi worked well. Bright and clean, bathroom spotless, showerhats provided. More expensive "superior room" was still ridiculously tiny (just enough space for double bed) and so were bathroom and bathtub. Check-in assistant hadn't read through my booking because asked for payment of breakfast although I booked all inclusive and wanted to give my girlfriend and me (female) a room with twin beds altho I had specifically asked for one big bed. Homophobes. Breakfast lady almost denied access to 4 people who arrived at 10h03 and 10h08 instead of 10 sharp - no sense of service whatsoever! After complaint, I was even told that if the buffet is until 10, you do not arrive at, say, 9h50 but before. I wonder: Why not?? 10 is still early for a holiday breakfast. Buffet was ok but not worth 10euros. Try café "a Cup of Tea"!
Very good location and helpful staff. Terrible coffee served at breakfast.
Excellant location Very poor decor, carpets etc
Very helpful and welcoming staff. Good location of hotel - right in the old port and beside the metro station.
The hotel is clean and comfortable and one could not imagine a better location. Also, we were able to check in at 8 a.m., which came in extremely handy. A little fridge in the room would have been welcome.
hotel location it needs renovation
Very nice hotel in an old building with central location very close to the port and with moderm clean rooms. Affordable price (had a promo of 119 EUR for double with breaskfast). No minibar.
Pleasant and relaxing
Generally a good hotel all round. 10 minute cab ride into Vielle Port though. No
Sitting in the bar outside. Pierre at the reception was first class, very helpful. not really
Fantastic sea view, comfortable rooms and facilities, quiet atmosphiere, proffecional staff wardrobe is a littlebit small for 2 people
Good facilities, very nice room with a balcony facing the sea and the evening sun. Poor choice of English channels on the TV. The lunches and evening dinners were very expensive. It made you want to go out
The views, the friendliness of the staff and the breakfast. We were disappointed with two of the meals we had at room service but when we complained it was dealt with without a problem. Please see above. The room was a little tired in places e.g. the carpet was worn and stained. Would have like to have seen china cups and saucers in the rooms instead of plastic cups!
sea view from room, also breakfast room and bar very good we asked for two twin beds but got a double bed
The food was beautiful and the staff were pleasent and welcoming - it was a very relaxing & comfotable stay. Nothing that I can think of - the prices for a drink in the hotel bar were a little steep but that is about it.
The location right on the beach in a suburb of Marseille is excellent. The view from the room and the public areas is amazing. There is even a spring coming from the sea rocks inside the hotel.The design of the hotel is very special , very modern, and include a beautifull library. A nice breakfest was included in the rate, which became unusal in france now. The hotel charged the full amount of our stay when the room was booked (several months ago) although it was a flexible rate and not a nonrefundable rate. It took a lot of effort to get it back with the help of booking.com
location, excellent internet access AC was terrible but staff moved us (lost waterview!) to newly rennovated room with great AC
The hotel was in an excellent spot and was excellent value for us, just the job for a base to explore the city, buses boats and Metro all within a stones throw. We stayed in a top floor room so any noise didnt bother us either. The staff were very helpful and friendly. The view was terrific The bathroom could do with more extract as it got very steamy
Good location Breakfast was a lot of money
Location and view
Fantastic view of the old port, very nice staff and free wi-fi (which works great). No room service for diner (but enough restaurants close by), for 180 € per night this should be a service...
Staff did more for ouer comfort and pleasant time in this hotel. Fantastic location and good price, good breakfest.
The location of the hotel was very good and the view from our Club superior room was beautiful. The coffee during breakfast was exceptionally good.
Fantastic location, nice views from the rooms with balcony. Nice vintage 50's look
Location and view Small fridge
Port view Elevator less
Friendly staff, good buffet breakfast,great view over the old port. Location was great - in the middle of everything,many restaurants & wine bars right outside the front door.convenient starting point for many of the sight-seeing activities. Room a bit small, but comfortable
Excellent location, good night of sleep because of the quality of the beds. Good shower Nothing
Excellent location!! very kind and helpfull staff, very clean and confortable room!
It was close to the metro. the elevator starts on the 1st floor so it is difficult to retrieve your baggages. The rooms are carpeted and people are allowed to smoke in them, so they have a musky smell. we also had no sunlight in the room although this meant that we had little noise as well.
Central location overlooking the old harbour. A good standard 2 star. Lack of advice on where to park at time of booking. There were garage parking facilities nearby which had we known, would have made parking easier
hotel stuff are really nice and helpful. good location its not very confortable, the bed
The magnificant view of the harbour The breakfast was served in a rather dark room
The WiFi is advertised, but the speeds make it pretty unusable - could barely check email.
Location to railway station Room shabby and in need of upgrade
Close to the railway station. The furniture is old, and seems to be 20 years old.
The hotel was clean, functional and did what it said on the tin. Breakfast expensive for what it was. Corridors could do with a face lift but room comfortable and nice size.
Proximity to train station.
The tree in front of the window allowed for some privacy. Bathroom was not very clean.
Proximity to railway station and main street/old port area The cheaper room I booked was more like a comfortable 2.5* room rather than a 3* room, the price being more applicable to a 3* room, but the location compensated for this. Otherwise the hotel and room met expectations.
discreet and efficient service. Very good breakfast. Very good location. Friendly and helpful staff. Very good value for money.
Close to the station and city Bedroom was worn, in particular the bed spread that was torn through its sheer longevity, end up sleeping in our sleeping bags for fear of bed bugs etc
one lady at the lounge was very helpful. The room wasn't like in the pictures. Very dark and there wasn't at all enough warm water in the shower.
Convenient location, excellent breakfast Our room was a bit in need of being decorated