High end hotel as you would expect from Hilton. Staff was excellent of course, facilities were top notch. The beautiful glass windows would pop and creak when hit by the morning sun, not so great if you are trying to sleep in after a night on Beale street.
Easy check into the hotel. The staff was very friendly and helpful but had a lot of information while I waited for the room to be cleaned. I had to wait on the room to be cleaned and hair pins lefted on the floor after being cleaned.
They were able to change our room. They gave us a basement room by a large pond. Normally this sounds like it shouldn't be an issue... It sounds like, "oh hey, I have a room with a view! Of... A pond" but I assure you... This was not the case. I'll preface this review with the fact that I pride myself on being able to sleep anywhere. So ok, I walk in the main lobby and to my left is a small bar. There are a surprising number of people there and they are all fairly drunk. I didn't think much of it. I continued on to the check in. There were about 10 kiosks but only one was open. I was stuck behind a couple that was complaining about their room. Once they finished up it was my turn with the clerk. I'm generally a pretty nice person but when I start talking to her she has nothing but attitude. So ok, fine... I'm now checked in and have my basement room. Great. I just want to get to my room and go to sleep. As I walk down to the basement level the air immediately becomes heavy, cold, wet, and saturated with the smell of mildew. I continue on and when I open the door to my room, I am immediately slapped in the face by the smell of a moldy room. All surfaces in the room were also wet. Including the bed. There were also bugs on the bed. Really, the only reason not to just sleep outside at this point, the only reason not to sleep outside is because it's still hot out there. Anyway, I set my stuff down, waited 15 minutes, and then began smelling what I thought was a skunk that may have gotten hit outside my window... There was that small pond outside the window, and then the highway directly after the pond. I was however, completely mistaken. It was simply the people in the next room getting high... Which I'm assuming they had to do to stay in their room. After all this, I decide to ask for a different room. I was very polite about the entire thing. Which was odd because I was greeted with nothing but attitude. Again... From a completely different clerk. She seemed very upset about the fact that I was complaining. Once I was finished with the clerk, I go to my new room. There are dirty dishes on the floor outside the room waiting to greet me. The room smelled less... And was less damp... So... That's a plus. I will however, never be staying it this hotel again.
The beds we're so comfortable, and not far from restaurants and shopping When I checked in the lady at the desk was not friendly at all.
room was close to expressway. beds were comfortable Like Zachary, we also got the room by the pond. getting to the hotel was kind of tricky as we missed our turn in the dark. The room did smell moldy at first, especially the bathroom. Shower fan fixed that and it smelled better after we ran the fan for a while. It appeared we were just down the hall from the kitchen staff? I think the room was overpriced for its location. I would have prefered a room on a higher floor for the price I paid.
Excellent service in the restaurants. Pillows were terrible. The only bad thing about the hotel.
Nice beds Dirty room, shower curtain liner missing-got water all over the place. Overpriced and overrated.
Comfortable bed, good space and quiet rooms. All rooms should come with a microwave.
The bed was so comfortable! And I booked at the deluxe price, but they only charged me the standard rate, so that $30 saved was nice. We were only there one night and didn't use any amenities or eat on property, so I cannot comment on any of that.
Friendly.. Nice folks.. Nice room The fact that the people in the room next to me smoked weed all day and night. If I smelled it.. Someone that worked at this hotel should have smelled it. This is just not acceptable
They charged to much for the breakfast.
Located close to the interstate. Didn't live up to expectations. A Comfort Suites or Holiday Inn Express would've possibly been as nice or maybe slightly nicer.
Bed sunk in middle and had lumpy pillow top mattress. Traffic noise was loud in room. Air conditioner was very loud. Layout of room/furniture was awkward.
Good bed, clean room Aging hotel, somewhat difficult to get in & out of the parking lot, small TV than expected
The staff were friendly and helpful. Gym was good size with nice equipment. Rooms were decent size with comfortable beds. Complimentary water bottles were nice. Brown doors and dark older wood made rooms feel old. No late night room service was a bum
Cleanliness, WiFi, Exercise Room Check in individual was not rude but was definitely not friendly.
Free coffee in lobby comfortable bed lot of noise. thought there was construction in hotel. Maid tried to hurry us out 2 hrs early. no free breakfast they wanted $6 for continental breakfast and $10 for a buffet!
After reading several of the reviews I chose this hotel. It was very nice. The breakfast was good, but all the Embassy Suites have good breakfast. We arrived during the week, but on the weekends or family reunion season be prepared to fight over tables and stand in long lines for pancakes, omlettes and waffles. They do have no lines at the buffet for french toast and scrambled eggs. The mapquest stated the hotel is approx. 25 mins from Beale Street but we found a quicker route at the end of our trip. Simply make a right at the light and drive straight and you are there in half the time.
We stayed at a very busy time. From Dec 27 to Jan 1. Happy hour with Freddie and San was awesome and then to woke for breakfast with them! They are the best! Always had a smile on their face and took the time to make you feel at home. The breakfast and drinks were good too, but not as good as their company. The hotel was very nice and had comfortable surroundings. I surely will tell other people about the Embassey Suites. Thanks you made it a great vacation!
We didn't spend a lot of time at the hotel except fro swimming. Te pool/hot tub area was nice. The kids really enjoyed that as did their mother and I. The hotel theme was pretty cool. The breakfast in the morning was probably the best I've had at a hotel, but then we've not been to a lot of hotels.
Very clean and nice in a good location.
We didn't enjoy our stay at Embassy Suites as well as our 2 weekly stayes at Homewood Suites in Memphis TN, both owned by Hilton. Homewood Suites has a better layout for the rooms and is much more beautifully decorated, and the beds are much more comfortable. The free hot buffet breakfast is better than Embassy Suites buffet, and the free hot dinner at Homewood Suites is much preferred over the chips and cheese dip and bar drinks in the evening at the manager's welcome get together at the Embassy Suites. The staff at Homewood were more friendly and remembered your name. Homewood Suites is my preference when traveling. I'd consider Embassy Suites as average and Homewood Suites as excellent.
We love staying at the Embassy Suites and this one in Memphis was no different. Staff is very friendly, the rooms are comfortable and clean and the breakfast buffet was delicious! Will definitely stay here again!
This hotel was basically a crash pad for us on this trip but it was nice and not too far from our destination of Graceland.
We stayed here in 2009 for a few nights and just one night on our most recent trip. I like this hotel and would stay here again any time I find myself in Memphis. Rooms are nice, comfortable and clean. We appreciate the happy hour each evening as well as the hot breakfast which is complimentary and delicious. The only con is no free internet... cost us close to $10 and we only needed to use it for 5 minutes.
Spent two night here and it was a pleasant experience from the time we walked through the door. The friendly people at the check in made quick work of getting us settled in. The breakfast was as good as you can get and beat many restaurants I have been to. This trip was to celebrate our 44th wedding anniversary, which we happen to mention to one of the staff. Later that afternoon we were informed that a package was to be delivered to our room. To both my Wife and I’s surprise it was an eatable fruit bouquet with a card from the hotel congratulating us on our long marriage. Needless to say that capped off our stay in a spectacular way. Watching the Koi fish in the Atrium along with the free swimming ducks was relaxing after a long day in the city.
This hotel staff makes this hotel one of the best! Each staff member we came in contact with from the lady that works the breakfast to the front desk clerk were friendly and very helpful! The atrium of this embassy suites is great for relaxing and entertain children. The indoor pool is small, but well maintained. The rooms are decent size and definitely could use some TLC. Overall, the ultra-friendly staff and lush atrium make this a great place to stay,
The trash in the room had not been emptied when we got there and the thermostat was not functioning. Other than that, everything was consistent with what we are used to from Embassy Suites. One experience like this did not deter us from staying here again. Good breakfast and other amenities.
On our recent stay at Embassy Suites Memphis my wife and I remembered why we always gravitate back to this hotel ....consistancy. This hotel is well worth the money compared with the overpriced hotels in downtown. The free and easy access parking and complimentary breakfast are very added feature. (Not to be found cheaply downtown). The staff are always accomodating and friendly. The rooms are clean,charming, well organized, spacious and the bathroom and shower are better than most hotels at twice the price . The hotel is especiallly suited to children and families. My wife and I were seeking a romantic weekend and were not bother by either. Always look forward to staying at this particular Embassy Suites.
Room was HUGE -- really a suite -- and warm. Included fridge, microwave, and coffeemaker. Plenty of outlets & lighting. Free unsecured wireless. Many inexpensive dining options nearby. Free newspapers. Fitness room small but clean, with four machines and cable tv, and open 24/7. Very close to the freeway. Free parking. Key stopped working twice. Heard sounds of a fight at 3 am (not the hotel's fault - just know that the walls aren't entirely soundproof). Problem with the bill upon checkout in spite of prior e-mail discussion to resolve pre-stay charge on my credit card; according to the GM, the credit card company is at fault for reporting an authorization as an actual charge, and he eventually took the charge off the invoice, but that and the unreliable keys are the two main reasons I cannot unreservedly recommend this location; if you don't mind the potential for that kind of hassle, it really is a terrific deal. (I had read reviews by other travelers that had warned about invoicing issues, so I'd made sure I'd packed my printouts and cc statement.)
The service was really friendly and the hotel was clean and nice.Location good when you have to stop for a night or two. Small but clean pool area was also very usable with kids!Thanks for the kind service and good morning breakfast!
Hot breakfast was a little rubbery, eggs were ish and potatoes were ish. Could have been more fruit. Some of the fruit wasn't very good.
The breakfast was wonderful and the facilities were great. The counter in the room's bathroom still had the previous guest's makeup on it. The AC was very noisy and hard to sleep. It sounded like bees in a can. When we got up the next morning there were ants all over the counter where the coffee was. When I told the young lady downstairs she just said okay. Won't stay here again for what the room cost.
Quiet location yet close to amenities
Everything! Great location and staff is excellent.
It was close to the events I was attending Clientele was sketchy, rooms used for parties with overflowing guests, basketball court was noisy, people loitering and smoking on stairs to unit entrances, property is dated, didn't receive housekeeping one day, they "forgot". Would not recommend this property. Management has lost control.
Great breakfast, friendly staff, comfortable bed Internet/wifi down for 3 of the 5 days I was there, so had to go to a coffee shop to get work done in the evening/mornings early. Also, was a bit difficult to get in and out of - on a really busy street.
The room was clean, as was the bathroom. The breakfast was pretty good. What stood out was that we didn't book the room needing a crib but we asked at check-in and they brought up a pack and play for our baby at no additional cost. The staff was very courteous and friendly. Everything was great. As with all hotel rooms it was not possible to close the curtains and get complete black out in the room.
We thoroughly enjoyed our stay and will only stay at Hyatts from here on when traveling leisurely. The hotel lobby staff greeted us with a smile each day. They were not only friendly, but extremely helpful. What a great bunch! We had subpar housekeeping one night of our stay but the next day staff made up for it.
I was upgraded to a suite. The staff were really friendly. I noticed a few fleas in one of the drawers under the sink.
The staff was the friendliest staff I have ever dealt with when staying at a Hotel. The continental breakfast was far better than I expected! The room was very clean and comfortable for me, my husband and a couple of friends. Would recommend staying here for anyone looking for a great deal on a great room! Nothing major, but the pool was being cleaned out when we arrived, so we couldn't use it or the hot tub. The parking lot was a little on the dark side and the sign pulling in was not lit very well.
Breakfast was adequate. Lots of parking. The hotel room was disgusting. Hair and dirt everywhere in the bathroom- floor, toilet, bathtub, sink. Dead bugs in the corner by the bed. Ants on the desk!! The front desk worker said the pool was closed for cleaning and yet there were people in it at that time and for the rest of the night.
I like that the room was modern, clean and comfortable. The staff eventually got nicer. The Pool area was kid friendly. The breakfast was more than I was expecting. I didn't like the fact that the staff made us wait until 3pm on the dot to check in.
Single elevator; unreliable shuttle.
Location Breakfast was just ok.
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Quiet and Clean rooms. No
Hotel location was good, staff were friendly. The mattress and pillows ( esp. pillows ) were horrible to try to sleep on. Would recommend hotel just bring your own pillows.
the neighborhood No
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It's probably about time for some updating of the rooms, but over all it was decent and in a decent location. The breakfast was far from being something to rush down for in the morning.....so you'd probably be better off eating out!
The staff was AWESOME. Very friendly and helpful. My son was having surgery next door at Baptist hospital, and the staff was very attentive to my needs and my family's needs. You have some awesome people here in Memphis!! Absolutely not...my stay was perfect.
Comfortable bed after a long day of traveling. I will keep this one on my list to redo when traveling to Memphis. Good location
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HOTEL WAS A DUMP NEVER STAY THERE AGAIN. NO POOL- OUTDATED DECOR- ONE STAR RATING.
Lobby and area where food is was visibly dirty. Floor, tables and seats were dirty. Staff was just ok not too friendly or happy to be there.
Clean, friendly, easy to get to, great value
The fitness center was completely lackluster.
It was only a 15min drive from downtown avoiding highways. There was a major traffic jam on I-40W, so I decided to take the streets. It was a straight shot down Summer Ave. the continental breakfast was decent. I didn't like the subpar neighborhood. Also, the water pressure in my room kept going in and out, making taking a shower not enjoyable. I contacted the front desk attendant, who stated she'd be to the room in 5 min. She never showed. After 10 min I just decided to shower.
Hotel was clean and well maintained . Staff was helpful . Location was okay but construction on interstate slowed down movement
staff was very nice Scary location, old, smelly rooms. Not worth the price.
Overall the place was just as advertised. There were a lot of pets
The staff was friendly and attempted to be as helpful as possible. $100 deposit for non-smoking room, smoking room a/c sub par, sheets were old and stained.
Shower was awesome Could have used a small breakfast
Price Cleanliness For the price, it was clean, easy to get to off the interstate, and cozy.
Our hotel room door wouldn't open and the worker acted like we were stupid for not knowing the trick behind a faulty door.
Not a whole lot to be honest The rooms smell damp and moldy. Couches stained. 5)3 mattress was horrible!
The beds were very comfortable. The staff were nice and helpful. The breakfast didn't offer much. The rooms either had a weird smell or they stunk.
I like the location of the hotel. The rooms are look clean & staff was friendly. I dislike the thin walls. I was able to hear people walking, talking & running bath water. Also, the rooms have a not so good smell as soon as you walk in.
Breakfast included My wi-fi didn't work My air conditioner started to smoke in the middle of the night We got 2 towels for taking a shower and had to beg to get more for the swimming pool My cable came in grainy and there was no guide channel
VERY clean Kind, helpful, and conscientious staff Nice finish work in building Variety at breakfast Odd smell in room even if we left fan on while gone (not terrible; not mold; not cigarette smoke...stale air?)
The staff was friendly, parking was abundant, rooms were clean, and the hotel was quiet. The breakfast host was very nice. Overall, I had a pleasant stay and would stay again (except ask for a coffee maker in my room upon arrival). There is a change from the road onto the driveway that is hard to see at night, much like a speed bump, if you hit it too fast your car takes the damage. A warning sign would be great. Also, the doors aren't automatic, so when travelling alone, it's hard to drag luggage and open doors. I went down for a cup of coffee about 10-minutes before breakfast ends and the coffee was gone. The front desk clerk let me know the time has passed and wasn't very accommodating until I gave a quizzical brow and said, it's just coffee. So, they offered me a coffee maker for my room, but I had already checked out. When the breakfast clerk returned with some granola bars, she was really sweet and offered to make some since she didn't realize how low it was.
Location to my work place. It was icy outside so I stayed in town so I could make it to work the next day. Great location to everything. There were no towels in the bathroom in room 108. I didn't notice until I got up to take a shower before work and couldn't because of no towels. Also the remote in the room for the tv does not go to the tv that is in there.
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Great Breakfast buffet. Hard to fund.
clean The window in the living area faced the restaurant.
Staffs are very friendly and helpful. There's rail road adjacent in the back of the hotel.
Friendly staff Little out dated
Friendly staff. Able to walk to places to eat.
The rooms were excellent and they had an outstanding breakfast. Highly recommend this location. I would have been better if it had two queens vice just one in the room.
Full Kitchen and location A bug in the bed
Rooms were nicely done but nasty. Hair in the shower and my son got pink eye from the shared breakfast utensils. General Manager is worthless
The room was very nice and it had a full kitchen in it. Great room for the price!
Breakfast My carpet was wet from a water leak and the mildew smell was horrible
An excellent hotel with shuttle service to airport, which also gave you the commuter rail link from airport to city.Great way to get about. nothing
This hotel was very clean and very comfortable, but a bit further from downtown Memphis than I anticipated.
Close to town, but a quiet location. Good-sized room. Can make your own waffles for breakfast! Extra charge for use of the room safe.
Friendly staff, clean rooms, nice pool area, easy access from highway.
Breakfast buffet for $9. Nothing!
Great location. Staff was awesome. Room was clean. I enjoyed my stay.
location close to where we needed to be
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Location was good. Felt safe. Room was nice. The door to the bathroom needs to be painted properly. Refrigerator was off balance. Room service/breakfast was cold on the second day of my stay.
Not on the main roads
Clean rooms and well stocked hotel bar. I wish the breakfast had been complimentary. (for the price of the room)
The shower was amazing! The restaurant service was very slow, my drink was horrible, and the entree was okay.
Clean and inexpensive. No breakfast. Not near any attractions.
Everything Left a personal item. Was not in housekeeper lost and found.