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THE LOCATION IS AMAZING FOR SOUTH BEACH...THE SERVICE SUCKS ASS!!! THERE IS NO SUCH THING AS ROOM SERVICE. MY 6 1/2 MOTH PREGNANT WIFE HAD TO WALK DOWNSTAIRS TO GET A FORK THEY WOULD'NT EVEN BRING IT TO HER I WAS PISSED!!! SERVICE WAS TERRIBLE STAFF WAS VERY RUDE!!!
Location and staff was awesome from front desk to housekeeping!!! Bedbugs:(
The staff was the best part of this hotel. They were very friendly and knowledgable about the area, and extended the checkout time so that we could participate in local events before going home.
proximity of the beach quiet noisy (air-condition,street)
Clean room, designed nice, great staff, very comfortable and close to beach, so cool!!! No complaints
I loved the food omg Loved the homely feel of the room n the free breakfast
Convenience close to the beach and restaurants. When it was time to check out they make me paid some 63.84 of resort fee that I didnt understand 15.96 a night for every night ?
For the two days (March 31-April 2 2016) I wanted to spend on the beach for my birthday this hotel was perfect. Exactly where I wanted to be, found a decently priced deal, and George the front desk conceited was very helpful and certainly showed his diligence. The free breakfast was great. More than the dry cereal I had expected. It was a lot cleaner that I thought also. I never booked at a non-name brand hotel before ever and took a huge risk with Avalon. But it was well worth it. Can't wait to book them again : ) Nothing to really say negative except the valet took like a hour once to bring my car that had me a little pissed.
Staff was friendly and competent. Room was not large but not unexpected. Compared to the riot of nightlife on the street our room was quiet. No complaints
Restaurant with live music is a rare draw along this area, and the food is good, albeit expensive. Room was threadbare, small, viewless and noisy. Reservation made for late check-in was met with giving me the last/worst room... right behind the front desk. At this rate, there's no hiding a crummy room and a raw deal. There are better hotels within blocks, and at slightly better rates than The Avalon. But hey, they park a '57 Chevy in front of the hotel every day. That's worth something, right? Wrong. Go elsewhere.
Very friendly staff, the room was nice, the bed was comfortable and the location was great. The room view was non existent, but I wasn't really worried about it because I wasn't there to sit in the room and look out the window.
Very comfortable and convenient to the beach, shopping and restaurants. Staff was great and restaurant, while not affiliated was great! Classic old features which make it unique. A little dated inside but that's the character I like.
Location great People slamming doors at all hours. Late night(5:00 am return reveled Liked staff very much! Rooms need upgrade
Hotel was very close to all the different attractions south beach has to offer. I didn't have to call many cabs most stuff was within walking distance. Hotel staff was friendly and professional and the rooms were clean and comfortable. I've stayed here twice and would stay again! The rooms were a little small but comfortable. Other than that o can't think of anything I didn't like.
The closeness to everything. Wet willies,Mangos,the cleavlander, Larios, and the beach. My room was so small, bathroom was extremely small. The shower had no hot water. I was scared to sleep under the covers so I slept on top of the bed.
Close to the beach and attractions. We got there early and was able to use the shower down stairs to get dress until our room was ready. They didn't clean our room on Sunday. When they cleaned the room on Monday, they didn't change the sheets, all they did was change the pillow cases and made the bed up. We had to take cold showers.
I have paid $100.00 incidental up on check in and I have been informed that the money will be refunded within three days by hotel personnel when I was checking out, however It has been more than three weeks and I didn't get back my refund yet. I have called a week before to find out the reason and the guy on the phone hold me on the phone for 25 minutes. After 25 minutes, he told me that the money was not claimed when you were checking out and also told me he just initiate the refund,the money will be in my account within three days but still I don't get my money back.
I liked that the room was quiet and very clean. In addition, this hotel is located about a 5 min walk away from Miami Beach. There was plenty of shops and nightlife to attend while there and the staff was helpful even though most of the guests were being unreasonably difficult. No they do not allow you to pay with a prepaid credit card, yes they do have a 100 dollar hold they place on your credit card that they give back the business day following your check out, and no they do not have free valet parking. I paid 40 dollars a night to have my vehicle parked and taken care of for me. This is great considering that the nearest parking garage is 5 blocks away and charges 20 per day. The only thing I can say that I didn't like was the staff not being prepared to answer guests questions and their reaction to jump to conclusions before they researched an answer. I paid for a single night of valet parking , and the following morning decided to pay for a second day. When I checked out and went to get my keys from the valet they refused to give me my keys and accused me of not paying. I had to bring the staff and the valet to the front desk and had them see that I had paid the day before and after they still had an attitude like I was stealing from them. Next I get to the questions. Over the course of the 2 days I stayed there I heard guests ask questions that were easy to answer but the guests were given vague answers or attitude for asking said questions. One question that was asked my second day I was there was " How do I get to the basketball arena from here" , which got a response of "use your gps on your phone or call an uber." No need for the attitude , I understand everyone has bad days so I hope this was only an isolated incident.
the location was Great , open bar , the bed are comfy . i like the decor the phone in the room wasn't working , had to called the receptionist from cell phone i didn't mind but you had to called like 3 or 4 times before someone picked up ... No one ever came to fix the phone . the WiFi signal was weak so there with little to no services ... we spend 3 night and two of those night we had water leaking from the room about us ,, So they were a big puddle of water in the room and bathroom .... Almost fell the first night after calling the lobby like someone came looked and it and never came back... the second night no one came .. We didn't even get sorry for the inconvenience .. the phone was never fix ... So we didn't really have a comfortable stay it was unsanitary . the water could of been coming from the toilet above us .. who know i was very disappointed
Nothing Wifi sucks
The location and open bar Thr huge roaches in the room, I was worried they would get in my luggage but being I live in Atlanta and that's a known thing it didn't offset my stay.
Close to the beach Dirty sheets relocated was not informed regarding transfer. Also the house keepers were not clean or atentive. Staff was rude.
Good location, and we stayed in a suite with an adjacent outdoor patio/seating area, which was awesome. This trumped all the negatives listed herein. Had to call multiple times and finally stand in the lobby until staff took seriously my request for a set of sheets for the pullout bed . Minor issues with the room: phone was dead ("we'll come fix it right away" and never see them again); stereo in the room was dead (no big deal), faucet handle broken which made turning on/off bathroom faucet mildly challenging. Noise -- Loud until late is understandable because it's Miami Beach, but seriously having the garbage truck smashing bins around for what felt like forever right outside the window at 7am was a bit much.
The fact that WiFi was offered and was not available ; also they ask for 100 dollars hold back and tell you, you will get it back at checkout, but really the 100 dollars are for the pack refrigerator that is in the room!!! To me that is a trick on getting you to buy something that you never asked for...
Location It was very noisy and there were insects in the room
hppy hour. 19-20 p.m. all alcohol drinks for free very dark rooms, not enough light
The hotel is just one block away from Ocean Drive's most popular places. Cozy, clean and relaxed atmosphere with a reasonable price for that location... Staff is very friendly and trying to solve any problem occured... If you are not happy with the noise until 5am, maybe you should ask for upper rooms or look for some other hotel inside the city... No free car park (like the other hotels and places in Miami Beach); so you should add 1.25/hr parking price to your room rate (12pm - 9am free parking).. At check - in; they charge our credit card arround usd100 as deposit for any possible mini bar expenses or damages ocured to the room; but they did not cancel this amount from our cards after check out for a very long time; they should be much more quick about that...
I'd totally recommend that hotel; because of its location. It's located in the center of Miami beach, in a very very convenient location and it's very convenient and fun to stay there.
Jennifer the bartender was a credit to the hotel. Hotel was really nice. Room was clean. Attention to detail let the hotel down, loose fittings in the bathroom, messy(unvaccuumed) stairs and corridors, dead leaves on the sides from flowers.
Very good location, excellent staff and rooms are great
unfriendly bartender Did not like the fee added on to the room for the supposedly free shuttle service that was late to arrive in the morning. We were forced to grab a cab to the airport.
hotel staff was extremely friendly and helped immediately in an emergency
Location is excellent. They charged us an extra fee U$15.00 per day, according them the hotel is a resort, but we didn´t agree, this is not a resort at all. Room is very small, very tiny and room service is mediocre, I left on the floor a drops paper on porpous and it was left behind for 5 days. They offer a free shuttle to/from airport but the time table does not fit our needs at all. The price was so so, but when you add the "resort fee" and city taxes it becames so expensive.
Excellent "fre drink fron 7 to 8 pm..and also the location was very good There isn't wifi into the room only in the reception ( were there is confuson)
Shelley Hotel is conveniently located in the heart of South Beach. I called in advance to confirm we had a king-sized bed and we were assured we did. However, once we arrived we were given two double beds and the staff was very unhelpful. We also had to be switched to a cleaner room. However, even the final room had linens that did not smell fresh.
Bed was comfortable. AC unit worked well. No parking - have to use their valet service for daily fee Lots of hidden fees, added over a $100 to the final bill for 2 days Laughable, dangerous tiny elevator cheap breakfast, lousy bagels Tiny child size toilet no towel rack We won't stay here again. Come to think of it, we won't stay in Miami Beach again. Overpriced tourist trap where everyone smokes in the bars.
The location was great. Just one block from ocean drive and about 20 min walk from Lincoln Road. The staff was very friendly especially the doorman. He was very attentive and proactive when he noticed we needed beach towels. We would stay again. Maybe some better quality pillows and a coffee maker in the room.
The location and the breakfast. We arrived at 4pm and while there is no place to park we were lucky to be able to pull up in front of the hotel while we checked in. During the check in procedure we were informed there would be a $30 per day valet parking fee and a one time $13 and some change resort fee which covered wifi, breakfast and a free glass of wine per day. Our room was incredibly small and overlooked the street. Part of the bathroom had been updated. It was basically rectangular, two double beds (one saggy), with a closet on the right and the bath on the left. The bath had a mini toilet and a single shower. During showers the water would alternate between scalding hot and barely warm. There was ONE hook on the door and no place to hang towels. The room had a tv stand with two drawers and one night stand between the bed. (TV was the big old kind seriously?) A luggage rack would have been appreciated because we had to keep our bags on the floor as there was no good place to put our clothes and toiletries. I did like that our windows swung wide open. On the second night that people directly above us made a racket and I had to call the front desk four times. Each time they got the people upstairs to quiet down but an hour later they would start up again. There is no pool or sundeck. You can walk a block to the beach and rent beach towels for $7 per towel which is ridiculous because the towels are only bath size. You can buy a beach towel for that much, After $380 for two nights and fees of about $90 for parking and resort fee and taxes I feel ripped off. When we left one of the employees brought our car to the street about 1 block from the entrance. We asked him to bring the car closer and he didn't say anything, he just gestured to us with the keys trying to hand them over. Really? Finally we got him to bring the car closer. No one helped up with our bags. I will not stay there again.
Location Everything : rooms are awful, old and outdated, breakfast - disaster. ... Will never ever be staying there again.
no parking!!! overpriced
Front desk was so rude not welcoming ended up cancelling before they gave me a room and to be more specific on why i cancelled they were slamming doors around because my travel agency was contacting them about my booking with them so I wasn't treated with any care there The rude staff the doors being slammed around and the comments they would say about me in the other room where the manager wouldn't even come out to fix the issue with my reservation
Location was awesome, if your looking for the South Beach Night life. Bar staff was friendly. Great front porch to sit on and people watch. Just a block walk to the beaches. It was difficult to understand the thick accent of the hotel staff, some extra effort to converse was needed. Bathroom was small and in need of updates. Hotel room was clean, furniture was sub-par for price of the room. Hotel is frankly old, and some of that can be charming considering the age of the Art Deco district, but it would be much more suitable for more than one night if the building received some attention and updates.
Contrary to what many of the reviewers have said, the South Beach Plaza Hotel was very nice. The facility is well-kept and neat. The courtyard between the two buildings has a variety of interesting plantings, umbrellas, tables and chairs. My room was in the second building, on the other side of the courtyard from the main office/bar area. My room was completely remodeled, with the exception of the walls themselves. The room was clean and comfortable. This is a very nice hotel, near the beach and other points of interest. It is not super-luxury, but it is a well-kept older hotel. The price seemed a little high, but I have to admit it was the cheapest rate I could find other than at a couple of hotels that really had awful reviews! All in all, a good place to stay. What seems off-putting to many was the $12.95 "resort fee". I was told this was primarily for breakfast, but I wasn't able to be there to take advantage of the breakfast. When I inquired further, I was told it also covered wi-fi and the "wine reception", which turned out to be not really a reception at all (there was no one else at the bar on a busy Friday evening when I was there!), but entitled you to one (1) free glass of wine at the bar. So, for breakfast, wi-fi, and a glass of wine, it all seems rather reasonable! But I would suggest to the hotel to eliminate the fee and just raise the room rates a few dollars.
Was less than I expected The only thing that was good about it was the location. But the staff was great
I cannot say enough about how terrible my stay was. I checked out a day early on 4/18 and am still struggling with their awful customer service as of now.
The location of the hotel was as I expected. I've stayed in Miami Beach a number of times and location is generally more important to me. It was a short walk to Lincoln Rd Mall and a short walk to the beach. The hotel staff was quite pleasant. The room we stayed in was on the ground floor and immediately on Collins Ave. As you could imagine, it was pretty noisy. Also, the heat/AC unit in the room didn't appear to work correctly for heating. Unfortunately the stay overlapped with a cold front in Miami so it was a little chilly in the room. Breakfast was supposed to run until 10 but when we made it at 945 everything had been put away.
It's close to the beach. Friendly staff. Happy hour free 7-8 No hookah
Really close to beach and shopping area. Free happy hour was nice. DO NOT! Stay on the first floor, you will catch all of the lobby and outside traffic noise. No early check in.
Charming rooms art deco luxury . Fancy feel, boutique south beach style. Sexy, small bar in Loby, 1blk to beach. Friendly staff. Great price. All good for my stat.
At the front desk, the desk clerk was nice. Many pretty, friendly girls were about. Even though the two rooms we reserved were prepaid, the manager allowed our money to be returned to us when she determined the problem with our conformation and inability to stay was not of our making. Was not allowed to check in. Clerk could not find our reservations even though we had a conformation number. Left after about ten to fifteen minutes of searching.
Prime location, wonderful + accommodating staff, great price. Coming back in March!!! That I had to leave!
Booked this hotel last minute for a surprise getaway for my boyfriend and myself. It was a good deal, clean room, shuttle to/from airport, beach towels, happy hour from 7-8pm. Some of the staff members were not the friendliest but then there was one older woman who was very helpful and was always smiling.
I appreciated the great customer service at this boutique hotel, as well as, the great price, convenience since its a block from the beach, and the free happy hour between 7-8. We will definitely be coming back!
Perfect location. One block off the beach. Right in the heart of restaurants and bars. The noise outside. The bars are open late and it was loud until 4 or 5 in the morning.
The staff were really kind No one came to tidy up the room, empty trash, check in time is at 3pm, doesn't work well with early flights
The decor of the room The housekeepers dont replace bathroom tools once they are used
Open bar for an hour Friendly staff Close to everything Clean I wish we had access to a microwave
Free drinks at happy hour, located on the main strip one block from the beach and great restaurants, friendly staff Lacked a little in cleanliness but nothing I couldn't look past.
It is a cheap hotel, quite well located, but this is all positive, rest is poor.
That is was on Ocean Dr.!!! Otherwise it was discusting with no privacy. I heard my neighbors conversation
location was great in front of the beach, unfortunately staff was not helpful or kind, also our bed was broken when we arrived at the hotel, rooms could have been prettier
It is in the middle of South Beach, Ocean Drive. In front of the beach. Rooms to small for a Queen beds, the entire hotel needs a renovation. Paint the walls, change bathrooms. Bad service of TV Cable. Old televisions.
Probably location Breakfast was not what I expected
The location is excellent for walking to all the normal places to visit - the beach, Ocean Dr., Collins & Washington, Lincoln Rd., etc. 1. The room was tiny. 2. The room and linens are either very old and/or dirty/stained. 3. The evening/night front-desk was extremely unhelpful. 4. The hotel does not provide any valet service coordinated with the hotel - i.e., the valet is completely independent, only takes cash, and you cannot pay through the hotel.
Great location in Miami Beach / Buena situacion en Miami Beach The Hotel is in very bad shape... The electric outlets are hanging, the room had a broken window, the sheets had holes...Stay somewhere else, location does not make up for it! / El Hotel esta en mal estado...enchufes colgando, ventanas rotas, sabanas con agujeros... busque otro hotel!
The service at the retaurant (not owned by the hotel) was EXCELLENT!!! Bathrooms had no fan...
position in front of the ocean, good seafood
location was great, also beach towels were available hallways were dark. building's kinda old
It was terrible don't stay here
The localization is perfect. The atmosphere of the hotel isn't good. Unfortnately it looks dirty and needs an urgent refurnishing indeed. Some suites doesn´t have ocean view.
Personal I likes everything about the hotel
Location was good. Room was pretty clean. Drinks at the bar weren't too expensive. Only one person at the front desk most of the time. Not all of the people working the front desk were competent. The valet was pretty rude, but they all are in Miami. Cleaning was spotty. A little loud due to the bar next door.
Clean hotel with nice interior design, the staff were pleasant. They offer free airport shuttle and happy hour in lobby bar at 19:00 - 20:00 (with limited complimentary choice). It's located in a good location in south beach. The rooms were a little small and could use more electrical outlet spots. The WIFI kept disconnecting.
Location was nice, they have a 1 complimentary drink every day from 7-8 PM. They accommodated our need for early check in and got us in a room by 12 even though technically it should have been ready only by 3. Overall good experience Air conditioning is hard to control in the room, it blows way to strong, so you fluctuate between really cold and too warm. Room key is a little wonky to operate.
It was cheap Dude in a backpack starts banging on the door at 0500. Security guard shows up I said it's a black dude with a backpack and security guard throws a fit bc I used the word black to describe the guy had he been blue I would have used that as my descriptive word, but he was black. As a white guy who sometimes wears a backpack I hope at some point I'm described as a white guy in a backpack✌
Our room was really nice, very modern, comfy bed. The free happy hour from 7-8pm was awesome and the bartender was really nice. Overall we had a nice stay. No free parking, valet was around $30/day.
This hotel is very nice I loved my room it was so beautifully designed !! Free drinks durning happy hour at the bar in the lobby friendly staff free airport shuttle affordable hotel I would definitely stay here again!
great location parking is expensive
Shuttle service is the reason we picked the hotel. The bus didn't come to pick us up. Other hotel shuttle driver came by and asked several times. We were not informed that the name of the bus is not Chelsea. Unfriendly staff.
It's in a great place! The price is always right and it's always clean! We've been to a bunch of hotels in south beach that are all Art Deco and not up dated but this hotel has a modern twist and it's just perfect!
Good location. Good deal for Miami Beach where most hotels are often not what is advertised. The staff was especially helpful. Thanks to Gala. Could hear all neighbors and everything in the halls
Great location on Collins close to one of the best beaches in Miami with nicest restaurants. Hotel facilities FF&E quality do not conform to the declared 4-star hotel level.
- Good location - Staff seemed nice - $20 "resort" fee they charge on top of the reservation that you can't opt out of. Plus taxes. - Smallish rooms, but decent furniture - A/C was really, really loud
Everything was great here except the shower and bathroom, which I discussed in my negative comments. Otherwise, the decor, staff, location, etc were awesome. We had a great time here. The shower was dirty. It had mildew or mold growing in the grout. Also, the bathroom smelled like sewage, which is not necessarily the hotel's fault. Sometimes there is nothing that can be done based on the way the plumbing is set up. The only other time I have experienced this though, was at a hostel in Costa Rica. So it was a bit disappointing.
We had a great stay in this south beach hotel. We had a penthouse unit with our own private balcony with chairs and chaises with a fantasy view. The staff was great the room was very large bright and clean. Overall a great time. The bar was under renovation so no drinks in lobby but who drinks in the lobby anyways.
For the size of the room it was fairly comfortable. The staff, with the exception of the bar, were very unfriendly.
Nice, small hotel; friendly staff; easy access to Ocean Drive and Washington streets; reasonably priced I had a room on the end, at the back of the hotel. It was very noisy outside, however it was Superbowl weekend.
This was my 2nd time staying here at the stiles and it was just as good as the first time. Very clean great staff prime location. It easily became our favorite hotel
Low key luxurious
Location, location, location. Room size is satisfactory. Bathroom size - great big shower made for great romantic moments. Maid service was out of the norm. They didn't hassle you daily, or at the moment of checkout. Very considerate, which was appreciative. Shower or bathroom had a sustaining odor.
The only thing I liked about this hotel was the cleaniliness of the room and the room service. Everything else leaves more to be desired. I have booked the delux room but it was difficult to see any delux features in the room. It was definitely not the boutique hotel. Three pools looked like three small puddles, were dirty and not cleaned for days. Difficult to park even with the valley parking. No kettle in the room to make morning tea or coffee. Receptionsinst had no info about hotel breakfast how much it costs and etc.
Friendly staff, comfortable beds. Amenities: TINY room, missing refrigerator, mold in showers. Only two complimentary beach chairs (we had three guests). Location: Hotel is a little bit of a walk from the South Beach area where the major hotels are. There was also a SHOOTING in the alley outside of the hotel (we heard the gunshots from our room and it was confirmed later on the news). Misc.: We were also NOT told about the $20 per day "resort fee" that we were made to pay upon checking out.
The staff was very friendly and helpful. Our room was small but very clean and comfortable. The hotel exceeded my expectations. No complaints at all!
The location was excellent and the room was nice & bright. The hotel is refurbished nicely, although the finishing is a bit rough. Also, we were located on the backside of the hotel where the view was not so nice (backstreet alley), but then again: we only went to the hotel to have some sleep after a night on Ocean Drive... ;-)
Location, friendly staff 2 domestic bottle beers $20.00 and they automatically charged gratuity of $3.00 to take the tops off the bottles. Ate at the curbside restaurant in front of the hotel. I had bacon, scrambled eggs and oatmeal and my wife had salmon omelette and we both had a beer and the bill was $85.00 I live in Vegas and those are higher than Bellagio prices and Bellagio is a palace fit for a king compared to this place.
Close to the ocean The wireless network access did not work
the location is excellent, it is across the street from the beach. The front desk staff was very helpful. I had a room with a king bed and I had very little space to move around the bed. The room is extremely small. Valet parkin is very slow. You have to call for your car at least 30mins in advance.
The staff was wonderful and accommodating. The complimentary breakfast was a nice touch, as well as the beach chairs and towels. The location is perfect. The only thing we could think of was the bathroom door in our room - it was made of lightly frosted glass that left little to the imagination when anyone was using it!
Proximity to the beach, Ocean Drive night life and shopping Almost all staff were excellent and fiendly. One was not.
We wanted to experience the life style of south beach and thought that the Beacon would give us this opportunity. We had a great time and the hotel is located right were all the action is during the day and night. The art deco buildings and inside deco just made our two night visit the best ever. knowing that the hotels back in the day had small rooms, narrow hallways and a small lobby just added to our enjoyment of stay at the Beacon. Even though some of the reviews made negative comments about this we loved every moment we spent at the hotel and time on South Beach. We liked everything.....
Staff were very accomodating and changed our room after our first night(at our request due to noise),great location,hip and trendy hotel. Would stay there again and strongly recommend it for anyone. They even provide you with beach towels, which was great as I'd forgot ours! Noisy doors, but have already had response to my feedback comment card and these are currently due to be replaced. This was only minor though as everything else was great and it would not put me off recommending it
Everyone is accommodating
We stayed here for a hen weekend and the staff were fantastic. I've yet to find a hotel who are as helpful cheerful and accomodating. Sabine in My Thai looked after a huge group of us and was extremely professional and organised as well as really good fun! The food they served was delicious and presented well.Youshf at the front desk was really pleasent and helped keep me calm considering how big our group was and also looked after our belongings which we practically dumped on him!..and to Nigel the duty manager who was also very good to us Everything we asked for was dealt with in such a professional manner. Considering there were 30 girls not one of them had a bad word to say about The Beacon- we were all blown away Not a thing was wrong with the Beacon.In fact my mum and my sisters hope to come back for a nite in December! Oh and Bernadette in reservations was a lifesaver and handled an extremely difficult task of sorting out our rooms! Thankyou!!!!
Chris at the front desk was great as well as the doormen. They made me and my guest feel very welcomed. No complaints about this place. Will be staying in the future at this hotel as long as the price remains good. Hotel was in a great location as well. N/a
Location, decor I reserved a king bedroom and i got 2 beds, no gym, no pool, no parking lot, continental breakfast very limited, dryer not working, fridge on room but not working, beds not confortable
Great staff! They lost our laundry and lied about it! well 3rd part did through the hotel!
The staff was extremely friendly! Very quick in accommodating our many needs (extra sheets, towels, broken lightbulb). It was nice to have towels we can rent from the front desk for the beach rather than using our own and the fruit infused water was a nice greet when walking in. My pillow cases did not look to be clean upon arrival (makeup on one and an oil like stain on the other). Stains on the headboard, the couch in our room looked like it's been there for the past 20 years considering the extreme tearing and flaking, room was poorly lit. The cleaning staff failed to provide clean towels a couple of times but they did take the dirty ones. Overall, the staff is what made this experience nice but I would not recommend a friend here by any means.
Good value for the money. Clean, great location. The breakfast wasn't good enough.
I liked that this was so close to the beach. Within walking distance of a lot of restaurants as well. This hotel was one of the worst hotels I have been to in a long time and I travel very frequently. When we first got there we could not check in till four and the front desk help was more concerned about flirting with each other than getting us into a room earlier. After asking four times they finally looked and despite having our confirmation email they couldn't find our reservation. They put us in a double bed room despite having a king on our confirmation. I had a long distance race that following morning so sleep was a major need. Apparently the hotel bar becomes a dance club. They blasted music till 3 am. I could not sleep at all. When I called to complain they lied and told me it would go off in five minutes. I had to call back three more times to get it turned off at 3. I paid too much for this room to have such a horrible experience. Do NOT go to this hotel you will be sadly disappointed.
The Astor is located perfectly for those wishing to spend some time on South Beach without renting a car. Rooms are always clean. Unfortunately the gym is very old. Also breakfast might be better in the cafes around the hotel.
Rooms clean but very basic. This hotel should never be 4 star, i'd say 2 star at best. Staff not very helpful or poliet.
Relaxing and romantic. Hotel was well maintained and staff very helpful.
what i liked about the hotel is that the check in was fast, the hotel is close to the beach and within walking distance of alot of restraunts. first of all when i checked out of the hotel the gentleman told me that they released the authorization of the $50 already. i had to wait for 3-5 day and it still wasn't back in my account. The problem wasn't the $50 the problem was that the manager that i spoke to when i called was really freaking RUDE!!!. When i called the first time i spoke to a girl and she told me that they released it and i requested to speak to a manager and she clicked on me. When i did speak to him the manager was horrible, i don't know what type of people they have working there. he insulated me and said that i needed the money so bad because i don't have any money. Its my $50 not his, so i deserve my money back it took an hour to get my money back never staying here again horrible and for you information i do have money in my bank don't insult you customer at all.
Location is great, the hotel shows some wear and tear but for the Art Deco district nothing strange. They charged us $5 more than agreed for the "resort fee". When we pointed this out, it was corrected and we were given an upgrade to a suite. So they corrected their mistake but everybody: make sure you check the bill with your confirmation from Booking.
Reception staff (Jorge) was amazing, so helpful, first class customer service.
This guest did not leave comments about this hotel.
Not much... Right next door to a very loud gay club in the middle of Miami Beach Gay Pride. Did no one think to inform guests that the rooms would be extremely noisy and incompatible with actually relaxing??? View also was minimal...
Good location if you are looking for party location. Not a good location if you have kid since there's loud music downstairs and you have to walk across the busy street in order to get to the beach.
Location ideal for south beach but noisy Not worthy of4 star rating more like 3.5 Dirty windows pillow case not put on extra pillows delivered Weak drinks Parking difficult A/C did not work TV did not work Noisy neighborhood next door to Drag Bar
The staff members were super-polite for everything! If we asked a question, they were attentive to our every need. The hotel has a nice pool and free lounges and towel service on the beach. We were close enough to the action, but the hotel is quiet.
Staff were friendly and helpful. It was very noisy when we were trying to sleep! Too near night life for us.
Location, location, location! In the middle of Art Deco district, close to the beach and everything else. Best dining on Ocean Drive. Rooms are quiet and the patio is beautiful. Staff are very friendly. Housekeeping could be better.
The staff were extremely helpful. They arranged my room for me before 3 pm. provided me with towels at reception immediately as i entered (i was wet from the rain); they handed me the Fedex package that was delivered for me before my arrival; They were extremely helpful in following up with Fedex on a package that was not delivered. Everyone was very helpful, friendly and made my stay a pleasure. I even received two free drinks ( vouchers). I can recommedn the hotel to anyone. I received the best service ever and I have stayed in hotels all over the world, as I travel frequently.
Convenience to the beach and the excellent outside space The room could have done with redecoration - it was a little shabby
loved the breakfast, drinks & POOL!!! rooms were a bit musty, and the AC is LOUD
Location, close to beach. 2nd floor is not as renovated and nice as 3rd floor; water temperature in shower changed too much from hot to cold; checking in and out took a long time.
Location, location, location. Great Service nothing to complain
Loved the architecture - location was amazing - lobby and porches were wonderful - staff very pleasant and helpful perhaps a few more amenities - room could use a chair for reading
Design Small bathroom
Friendly staff, clean & comfy suite, close to the beach
Service was excellent, half priced appetizers and drinks during happy hour till 9 pm, beach is one block away from the hotel. Not allowed to have outside food, beverage, or alcohol in the hotel. No refrigerator. Next door to a Party Hotel, so can be rather loud.
The hotel, the staff, the value. I would like to say it is all a 1 out of 5 so I can keep this secret to myself.....but they really out do themselves and are worth the max score of 5 with ease!
Very clean, friendly staff, great food and comfortable accommodations. All around a great experience. Pool was small but nice
We just stayed overnight, and arrived very late. Front lobby was open late (great!) and check-in easy. Valet accessible right in front (great!) Clean, fluffy linens (great!) Hotel not noisy (great!). Staff very helpful (great!) And, you're right on South Beach (great!). Didn't get to the pool, but it looked nice from the window in the dark (oh, well). Old elevator is cool, but some instructions for those of us not born in 1855 always appreciated. Valet parking $35 a day, but hey, it's Miami, and we didn't helicopter in. Typical narrow room/layout for the 1920's. They do a good job with space saving, though. Doesn't bother me, but might bother some. Also, the hotel front is easy to miss at midnight. We drove right by it, and we weren't inebriated.
perfect location, quiet even close to ocean drive ( a good quietness policy to sign at check in), nice little pool nothing
Free wireless internet, helpful staff, good location Room we were first given was unbelievably noisy and it was impossible to sleep there (even with ear plugs). Next day after requesting a new room, we got upgraded to a bigger room which was a lot quieter. Kitchen in the studio would need more equipment (e.g. no trash can etc.). Parking very expensive everywhere in South Beach (min $20 per day).
It's close to the beach and it's in the heart of south beach. The room was good size and having more space than other hotels on the strip. Bathroom is small and hotel rooms are outdated
This hotel is in an excellent part of miami on the south beach. Didnt find alot of need to venture to the mainland miami, but did find it easy when required. Not far from the beach and everything you need. Large room with good facilities
It was a perfect location for what we needed to do. Convenient to shops, restraunts, parties, the beach. We liked having an area to cook our food (or at least heat up leftovers). It had A/C and free internet. And complementary beach towels. Very convenient. Hair on the towels. We stayed for 6 nights and 65% of the towels we were given (for the beach or for our bath) had long dark hairs on them. It was rather gross. Either their towel service doesn't use hair nets, or the maids need to cover their hair while they work. But it was a problem.
Great location, staff were very friendly and the suites were fantastic. Great value and highly recommended.
Great location, next to clubs/restauratns, ocean and shopping district. There is tour agency on the 1st floor that arranges trip to the Sawgrass Mills mall. The staff was helpfull and beach towels and safe in the room were very useful. Kitchen in sudio was great for breakfasts. Awful bathroom, strange type of window (glass shutter?? covered with tissue). We didn't use air-conditioner, as it was not that hot, but I'm not sure it's properly working. A lot of noise from construction or smth like that in the early morning.
Location Ice cold shower!
Location is terrific with a 5 minute walk to the beach, nightclubs, and restaurants. The room was poorly lite, there was no hot water for the 24 period I was there, and the bedding and furnishings were very cheap feeling...
The interior is very pleasant, nice furniture and big rooms. Our windows were too close to neighbouring building (~5 meters), so the view was poor. Shutters are immobile and it is impossible to open the window, we could just open iron louvre hoards of jalousie. And inside they were very dusty! The worse thing - the neighbouring building was a garage, and every morning at 7-8 a.m. some trucks arrive and make so much noise during several hours that it is impossible to sleep! Maybe other rooms are better, but it's better to have earplugs. And in hotel there are no smoking rooms :(
Room was huge. Had a kitchenette, king bed plus large futon bed that was perfect for our kids. There was plenty of room for the travel crib for baby also.
location was great. friendly and helpful staff. bathroom needs renovation. not clean but also not dirty.
helpful kind reception staff - went out of their way to make our stay memorable, very spacious well-decorated appartment
There was nothing i like I walked in and right back out this is sopossed to be a 3 star hotle i rate it a negative 3 we got there and they told us there was a problem and we were not going to beable to have a balcony witch was what we paid for she asked us if we really needed it, she webt to the back and came right back and said ill just move tge reservation that isnt here yet. The pic are nothing what this hotle looks like. The numbers on the rumber had figures of naked people. The hotle was hot from the moment we walked in. The room had an old beat up desk and was really ugly. We still try to give it a try we went to look at the balcony or what they call a balcony because that is definitely not a balcony. When you first walk out theres a small chilling area but there was no chairs or anything the theres a curtain witch you think leads to the actual balcony but you go out side and you have all the rooms directly infront of you and the side this area looks like a huge shower or was gross i didnt even care that theres $130 penalty for leaving i wouldnt stay there if they paid me.
Location is perfect. Close to everything. 200$ for a night it's not cheap. I was expected for more. I won't come back there again.
Room were nicely update, bed was comfy staff very efficient and super close to everything Inc beach.
it looks nothing like the pictures posted. The hallways were filthy. The rooms weren't that clean either. They charge $16 extra per night once you get there. The pool wasn't even filled. Great location but that is about it.
Location There was no room service and when we asked for wash cloths, we were told to pick them up at the reception desk
I had to travel to Miami Beach for work and this hotel is definitely NOT what is shown in the pictures posted in Kayak. The hotel was dirty; the room was advertised as a room with a balcony and definitely was not a balcony, room smelled bad. The facilities are not taken care of and my room wasn´t well cleaned. There was also a stain on the wall, like drips from a drink or something. I was staying for 2 nights, had to leave the next day to another hotel. Travel to Miami a lot for work, will never go again or recomend it to anyone.
The staff was amazing. Francesco and the owner were so accommodating . Rollaway beds needs to be updated. That was the only issue we had
Good service. Everythingso were OK.
The hotel is two blocks from the beach and the strip with vibrant clubs and restaurants The pool was dirty and small the rooms didn't have rags and towels until I called and had to wait hours for them to bring them. You do not get your money's worth
One of the workers "Josie" was very helpful and accommodated on some technical difficulties...it was a clean, spacious hotel and near all the hot spots. The 1at hotel rep I had to deal with was a bit rude and I was so agitated that I forgot her name. Due to the free shuttle bus being out of service was an inconvenience. Especially since I had to call and ask where the shuttle was after waiting over a hour. Glad it was close to bus stop and was a 15min ride by transportation.