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Lack of staff able to iron a shirt at 10pm. No housekeeper services available.
very very nice position near Duomo. You can walk to the metro by walking. Hotel stuff are very helpfull and do their job well.
Great location by the Duamo accompanied by helpful and efficient staff behavior
Location, Hotel Bar
the staff were excellent - very inviting and welcoming. the room was very modern and clean and the bed was very comfortable. very close to all shopping and restaurants - excellent location.
it was cold in the room
The staff was extremely helpful and they spoke English very well.
location. Right next to the Duomo and the Galleria. the breakfast room was a little pathetic. the chairs cut off the circulation to your lower legs and your feet fall asleep.
Style and comfort, very close to the Doumo I would have liked more cleanliness of the room and bathroom, especially, from the very first day, but this was corrected in next day
central location & room we had was grand and spacious breakfast was so-so but then
Checking out The hotel was suffocating. And the outside temperature was only 14. AC barely worked and the staff was unresponsive. Room was tiny for 563 Euro and plain. Wouldnt stay here for free.
The location is good, but the hotel does not deserve 7 stars - we have stayed in 6 ans 7 star hotels and expected something similar. This one would have to struggle for 4 stars! A disappointment! Bell boy did not help us with luggage until we asked. Receptionist was at the phone with someone else while showing us the room. The room/bathroom has very unpleasant smell, and mould on the wall. Breakfast was expensive (25 eur/pp) but bad. Valet parking too expensive (75 eur/night) but service slow. Room small, lights not working well, overall dark and cold experience. They brought us hot water for tea which smelled of old coffee. Stale biscuits served with the coffee.
Very central and unique location right in the heart of Milan. Attentive and charming staff who were very helpful and courteous. Special thanks to the reception staff, the doormen, and Sabrina.
Good kitchen, very frendly and helpful staff, good location for shopping and for people wishing to see Milan city centre.
Exclusive, effortless luxury right in the centre of Milan. Location is superb! The breakfast was very disappointing for a hotel of this quality. The rolls were dry and the service very slow with coffee arriving 15 minutes after the rest of the continental breakfast.
The location, stuff and interier is wonderfull!!!! the staff was fairly helpful.
Centrally located, staffing excellent, helpful and charming. Perfectly located for shopping. Bed was excellent.
I do like the location and the service of the hotel and the interior design of the room
The Location of the hotel is perfect. There is not enough place to park the car. We are the first time in Milano, it is hardly to find the Entrance.
top area for shooping
The staff are very good and helpful The breakfast buffet
all mentioned above. location, service, room space (stayed at normal double)/ expensive but it is worth of it. nothing
The courtesy of the staff. Everyone was absolutely fantastic, from the doormen to the guest relations manager Anja. The rooms and the corridors are a bit too dark and the room furnishings a bit too austere.
The room Food
location bed uncomfortable, noisy room and poor value
the only good thing is the location. its a 3 star hotel at best.i and my friends will never book this hotel again.
Enjoying the nearby to shopping malls, secure area and availibility of surrounding service to travellers Air conditoning at summer season
position near central milan
The Location - the decor and the friendly staff
Corteous staff Aircon broken for 1 day, bedroom small for price
Location and excellent personel Considering the hotel price, it is not right that breakfast is not included. The hotel across the strett - Straf offers excellent breakfast for the same price.
the location and the desing the dining room without natural light
Great location, convenient room with all appliances and comfort, profesional and helpful staff. Painfully expensive breakfast. Not justified by the product supplied.
room was right next ddor to private terrace that was opened up for private functions in the evening- it was very noisy.
we liked very much the staff. they were help us all the time. the room was very clean, the buffet at breakfast was very good we didn't like that this kind of hotel hasn't free internet in the room.
The service and the hotel staff The price, too expensive
location, elegance, staff breakfast cost is excessive
great help in reservations etc by concierge
Helpful, friendly staff. Good location. Comfortable and luxurious. I do not think that the breafkfast should be charged as an item on its own. It should be included in the price.
The feeling to stay in the same palace as Verdi. The history.
Great location in the middle of the shopping district.
The staff were very nice and helpfull The cost felt were high
The room was very european and historically beautiful with a marble bathroom, leather furniture and oriental rugs. The staff was great and went out of their way for us. Perfect location for Milan shopping and seeing the Duomo! The food at the bar menu was a bit limiting ( we did not eat at the main hotel restaurant). The more casual restaurant had music that was too loud in the evening, but it stopped by 11pm.
Peace and quiet no intrusion to privacy
This is a beautifully done hotel with very nice garden in a quiet area but convinient.highly recommend this hotel to others Basically no but if the rate is lower will be more charming
the location, the service in general and the staff.. their very high price and their cuisine..
I like how friendly the Hotel staff is, how good the food is, the rooms are designed with taste and the Hotel is small so causy and nice. Not really except that the price is a bit high.
very good staff, always ready to assist you . breakfast could be richer
the staff at the reception, door men and parking attendant the service at the restaurant, room too small, price excessive
there is nothing to complain at all..very kind and helping staff , excellent location , absolute value for money
Room was excellent with beautiful decor and amenities. Staff went out of their way to help and were vey friendly. Great food too.
The Spa The service at the restarant
The hotel is located very close to the Duomo Di Milano which also means lots of public transportation offices. The staff was very nice and never missed an opportunity to please and accommodate. The hotel does not have a sit-down restaurant but does offer room service which was always good. Rooms were clean and relatively luxurious to other hotels. Only hotel in Italy that I stayed that had a full size bed instead of two smaller ones pushed together. Wifi needs work, it was slow and my devices often dropped the connection completely. It is included with the room and offers unlimited access, but left much to be desired. There were a couple bad lightbulbs in my room but the room had so many other lights I hardly noticed.
The room was big and clean and we got a free upgrade (due to our room not being ready) Our room wasn't ready at 2pm checkin and we had to wait 45 mins in the lobby.
With virtually no lobby amenities, the hotel has the feeling of your very own residence in Milano. Clean, modern and spacious rooms, very big bathrooms for a European hotel with enclosed showers and your very own concierge staff. And, all this in an unbelievable location.
The hotel staff did their best. We got very nice room with balcony. We like especially the breakfast- fresh juice, fruit...Room was very clean and nice smelling. Very big nice bathroom. Hotel is 1 min from Duomo and there is very good pizzeria in front of the hotel. We would definitly stay again. Internet was not free
Everything with this hotel was perfect. The location was 1 minute away from the Duomo. The hotel is very new and nicely designed. We luckily also got upgraded to a Suite Room.
The room was well furnished with simple good taste. It was spacious and gave a feeling of tranquility even if it was on a main/busy street.The staff was very friendly and helpful. The bathroom was very cold (very large with huge windows). Though we were given a small heater for it, it was not an ideal/ comfortable situation.
Located in the center of Milano. We love everything since the first minutes we arrived the hotel. Friendly staff, Nice hotel, Comfortable room. Don't go by car, very difficult to park and loading laggages
the location and the cleanliness of my room
The staff was very friendly and the room surpassed our expectations.Both my grandchild and I enjoyed our stay at your hotel very much and would be happy to revisit.
the hotel staff and the location the ac was very hot
Small smart hotel, one step from Duomo. Excellent staff.
Location was perfect. Rooms very nicely done up. Got a great rate as it was pretty much @ the eleventh hour.
pool, restorant problems with staff
Comfort, size of rooms, design, location and service Insufficient shelfing for putting toiletries & clothes in the shower area
Location and staff was very friendly
The location of the Hotel Boscolo is perfect, nice designer Hotel The bathroom is much to small, the superiour room even doesn't have a bath, and the nice shower doesn't have much pressure on the water. The closets are very tiny and they are located in the small bathroom.The staff wasn't so friendly. The reception is just a table, so not client friendly. The seperate toilet is very noisy.
The hotel is realy unconventional and creative in case of design. Services are not coresponding to five star hotel. The pool, which is one of the main atractivness is closing too early (8pm). We changed the room because of broken leg of the bed and broken shower. In the another room was noisy a electric equipment whole night. There was 15minutes waiting for a breakfest table. The breakfest choice was limited less than usual three stars hotel, despite the cost of breakfest was 35E per person. Very far from to be satisfied...
te spa relax its very good,wen zou are tired of all dhe shooping in milani dhe spa relax is the beter thing in this moment. the staf it was a litele slowli
Excellent design, in room amenities and overall feeling, excellent location, but may get stuck in traffic to get close, so be prepared to walk "last mile" if you want to get there quicker, new and trendy Poor breakfast (charged extra 35Eur pp, without info that it is not included in price, not a value for money), little additional suggestion was offered - just menu handed, poor English of some staff (I guess they were not yet comfortable with their skills as hotel just opened), although express checkout was ordered in the evening, next morning had to wait for checkout, not yet many guests so hotel felt deserted
The room style and location Only the time of checkin and checkout
The location together with the view of the Duomo is, certainly, a big advantage! Also I'd point out a markable originality and cosyness of the rooms. Unfortunately, the level of service didn't meet our requirements. Thus, we waited for the in-room breakfast (consisting of omelet!!!) for an hour, giving constant calls to the room service and were almost late for the train after it. The change of the room also took quite a lot, something about an hour as well. All in all, they don't hurry to make guests' stay comfortable.
Please write at least 15 words Room service. Very unorganized
Great location, just a street away form the Duomo Square and within walking distance from metro station to take you everywhere around Milan.Very polite and helpful staff, good breakfast, very comfortable bed.
The personel and the service was great, location couldn't be better as it is located one block away from Duomo. The room was very modern and very well designed
Small, modern, beautifully appointed hotel with location to die for. Friendly, helpful staff make you feel at home from the moment you walk in. We stayed four nights and it was worth every penny.
The staff are extremely friendly, breakfast was lovely. Just missed having tea and coffee facilities in the room, but not an issue as the staff always went out of their way to accommodate this.
Everything. We have been travelling Europe 6 months of the year for the last 5 years and this is the best hotel by far. Front desk went beyond expectation in assisting in every area, restaurants, shops, directions etc Breakfast staff and housekeeping also fantastic. Location perfect. room spacious and great outlook. Nothing
the location could not have been better, we could walk everywhere we wanted to visit. our roomwas at the back of the hotel so no view but for a city centre location was very quiet and the shower was state of the art. the staff were very helpful. as all hotels in city centres in italy it was v.expensive
The best location. Free Internet. Good noise insulation.
location, friendly staff, luxury, free non achoholic minibar
Staff and location.
Unique hotel! Room was quiet. Breakfast was efficent. Staff was very helpful! I prefer a bathtub to a shower, but rooms with bathtubs are on the street side which is noisy.
very good breakfast some of lights and room keys were not working
I picked Hotel Straff for the design and location and luxuriousness and I was not dissapointed!! I read about all the bad reviews of the breakfast and they are not true!!! The breakfast is delicious and has great coffee, great bread, great muesli and soy milk!!!!!
Nice, very helpfu and friendly staff. Cool design of rooms. Everything vwas in order. Small room, hard bed.
friendly staff ,good location very convenience no water boiler(no hot water to drink)its not convenience for family with small children.
Very good location. I booked a room at Hotel Straf (Via San Raffaele 3, Centro Storico, Milano , 20121, Italy). I paid online via booking.com on October 18 2010 the total price of 1089 eur. When I returned home I noticed four (!) payments to the above hotel: - 1089 EUR paid on November 4
Right next to Duomo. Prefect location. Modern and minimalist interiors. 1- The room heating system is quite poor. The floors are concrete and cold. In order to increase the room temperature, you should incerase the fan speed which is unconfortably noisy. An underfloor heating system should be a perfect altrnative. 2- Breakfast room is not comfortable.
Ver y good service, great little bar, excellent location.
The staff was very kind! The room was not cleaned very well
the location, the coziness, the staff, the bar the elevator