Would you like to save as your currency permanently or for this visit only?
No parking , kids running and yelling in the hallways . Loud music , drinking and foul language at the pool , decks and balconies. We had to switch rooms because it was just nasty and with a small child we didn't feel safe staying there . Please find a different place to stay . Don't waste your money !!!! DONT WASTE YOUR MONEY!!!
I liked the fact that the kids had plenty of activities to do and that I got a bottom floor room to accommodate my bad knees I didn't like the way the rooms smelled and the old look in the rooms. Made me feel like something was either going to crawl on me or bite me up. Also, I didn't like that people could bring radios to the pool and blast the music. Other than those things, it was ok
The pools and closeness to beach nice. Old buildings not updated some areas in bad shape. Not enough signage to direct you. No security, people smoking where they should not be.
Descent price. I was run down. So many things needed fixing and it was like nobody cared. The room was nasty. We were booked for three nights but left after the first. It is nothing like the pictures. On a shelf in the room there was what appeared to be rat turds. They had just cleaned the room. This place was not for me and my family.
The view was amazing from the surf building! Stairwells and elevator were very dirty. Rooms need some updating. Rooms were not cleaned properly.
Walk out door to beach, pools Broken front door, real bad room odor
Nothing!!!! First of all that wasn't the hotel they send us to they put us in another hotel that was worst and it was dirt ....for the price that my husband was paying they should of put us in the hotel that picture above.....when we wanted to go to that hotel the one that has the picture above they said it was full ..they didn't do anything to make us feel comfortable so we left and ask for a refund ...I refuse to go to the one they send me at ...I think they should of gotten us something instead of saying no problem ......so beware on which bulding they put you since they don't tell you ...
We liked the location When we arrived, there was a line out the door. People trying to check in and only two women working the desk, a third woman later joined them. People had been through the line several times, rooms were not ready, we'd hat appeared to be the msnager. Sat in an office and appeared clueless. There Was A Sense Of Anger IN THE CHECK IN line. Elevators are way too slow, had to wait up to five minutes for elevator and sometimes it never came so we took the stairs. Maintenance was working, loudly outside our room at 7am one morning, woke us up.We used part of our stay looking at other places to stay.
I like the beachfront and that it was close by active places. I didn't like the long wait to check in and the room wasn't that easy to find at first. The room we booked should've had a stove, but it didn't. There wasn't anything special about the room but the ocean view. The hotel I wanted was booked up. It was okay, but this is probably my first and last stay.
The price was good but you get what you pay for. Rooms were outdated and run down. Room was nasty and had Mold on top of shower. no vending machines worked. Parking for guest was very hard to find. Had to ride around for long periods of time in hopes someone would leave and get there spot. I traveled with an elderly person on oxygen. No guest carts available had to carry all tanks by hand to room on 11th floor. Asked for help but no one at the desk seemed to care.
I had family come with me so it was 3 adults and 3 kids there was enough room for all of us While I was looking for hotels I called to make sure all the pools and the water parks they had in the hotel where open they said everything opens up around the 1st of April false advertising because it wasn't open with kids that's why I booked the room .. very disappointed with waterpark and also for giveing me the wrong address so we road around for 30 min looking for the hotel come to fine out they told us north not south
I really enjoyed my stay at the Springmaid Beach Resort. It was my first time traveling to Myrtle Beach from Chicago and my room and view did not disappoint. My room looked right out onto the ocean and included a private balcony. The rooms were a very nice size and comfortable. The staff was great! Trey, the front desk clerk, was very friendly. After, I checked in I went to the bar in the lobby and Trey came over knew my first name and asked me how everything was. It is unusual for hotel employees to do that in my experience. Randy, the bartender, was also very friendly and extremely hospitable. I enjoyed my time in Myrtle Beach and am looking forward to planning my next trip there. I will be staying at this resort again in the future! I was confused on how to get to the front desk/lobby area at first. Not many signs but was able to locate it after a couple minutes.
Excellent room and right on the beach.
Was a clean and nice room Staff were horrible.
Room was clean, comfortable bed. Very nice view from balcony, grounds were well kept. Would liked to have had a hot tub available.
Nice oceanfront view. Right on the beach. Loved the tropical sno stand. Kids loved the mini golf. Pools not cleaned enough. Construction going on. They changed full size refrigerator to very small compact one.
I liked the cleaningness Didn't like that the office checkin was a bit far off, it shows a disconnect btw management and clients. Didn't like that the hotel didn't offer any water spots like jet ski rental or boat rentals. Didn't like the fact that there was no decent restaurant in the facility for breakfast, lunch etc. It meant you needed to leave the hotel often for quick stops which takes the relaxation out of the vacation
Staff was very nice!!! Was very disappointed as I booked a king room and upon checkin none were available. Bathroom door squeaked horribly. Refrigerator leaked into the floor and needed defrosted.
I liked that they have their own pier. And are right on the beach. The room was nice. Outward appearance of the hotel is not very nice. Elevators smell so do the staircase. Pools are nothing fancy. VERY limited parking
Very comfy bed and hot shower. Beautiful view. Parking, my car got written on referring to my sexuality, derogatory. No breakfast, no hot tub. Still $200
I pretty much liked EVERYTHING, the bed was amazing , the view was beautiful access to the bear and the pier was perfect. ...
Nothing Paid for a room and didnt get what i paid for
The hotel was very nice, but I'm not a picky type. That said, I slept in the hotel and was very comfortable. The room felt very clean for a hotel that sees a hell of a lot of traffic all year. The hotel bar was nice and the food was good. The hotel was pretty much at the southern end of Myrtle Beach which would be nice during summer months if you don't want overcrowding on the beach. Overall, our stay was pleasant.
The rooms and housekeeping was good. People drinking in the pools with kids
We liked the proximity to the beach. When booking this room, I did a great deal of research. I read reviews, I scanned hundreds of pictures, studied accommodations and compared them to prices. This hotel had beautiful pictures and some pretty good reviews, so we decided to give it a try. The first thing we saw (and smelled) upon arrival was giant dumpsters of trash and men were shoveling it out of the building into the dumpsters. We checked in just to use the pools because our room wouldn't be ready for a couple of hours. We had to go find parking across the street before we could swim. The hotel was very crowded so we walked around for awhile looking for a place to leave our things. Before we could find a chair, a security guard asked us where our arm bands were. We hadn't been given any armbands so we had to lug all of our stuff (including our eight month old daughter) back to the registration office to get them. The resort boasts it's number of pools but each of them was warmer than some baths I have taken. We eventually ended up at an indoor pool where a lady was sitting right next to us smoking. After a couple of cours our room was ready. I was excited because it was advertised as ocean-front. When we got into the room, our balcony overlooked the parking lot. There was a mini fridge which we had planned on keeping our sandwich meat and our daughters food in, but it didn't work, so we ended up traveling to and from the ice machine several times to keep our things cold.
Everything Loading and unloading zone. Too small and no help by staff. Traffic jam area!
Breakers Resort failed to bill Hotels.com for our stay which was purchased two months prior. Breakers had billed us again for the stay and I contacted Hotels.com the following day after checkout to investigate the billing problem. They contacted Breakers and resolved the billing issue. Breakers later contacted me and apologized for the billing issue and explained they were crediting our card account and waived the standard resort fee. The prompt response was much appreciated! Enjoyed our stay and will recommend Breakers Resort
Out front between the resort and the ocean. The pools / spa / grounds area. Beds were a bit rough to sleep in. Kinda springy. Pools could open earlier and stay open later.
Convenient to restaurants Kids next room banging on railing at 7 in the morning.
Some construction going on but other than that it was perfect. It is off peak so I understand doing the construction now. The staff more than made up for any of that inconvenience though. Wish they had a shuttle service to Broadway at the Beach for shopping and entertainment. Great winter rates on ocean front suite. Would love to come back with the kids this summer.
Location off beach was wonderful! We traveled off-season, so traffic on Ocean Blvd wasn't an issue, but it would be during peak season. Parking is located in structure across the street and that was OK (prefer connected, but it's on the ocean front, so...). The Breakers ain't the same Breakers! Beware there are two (or more) towers -- North and South. You check into the North tower and it's all clean and wonderful looking, but if you're staying in South, it has more of a Motel 6 feel to it. Old, outdated. The three things that keep it alive are: Oceanfront views, price and housekeeping staff. Our phone didn't work, and (oddly) we didn't have a shower curtain, but they got right on it. Also, the beds are immediately there when you open the door, so be aware while dressing. Parking during check-in can be congested. Staff was harried -- took incoming phone calls before people standing in line (my pet peeve), but our check-in guy was cool and accommodating.
The 2 bedroom suit was fabulous, it had a kitchen , fireplace and great view! Only thing I didn't like was there was no fruit,Danish or juice with the free coffee in the morning,
I was so impressed. All of the staff were extremely friendly and polite. It felt like home!
I really enjoyed everything about the Resort, when we arrived they upgraded us so for less than $200 per night We were able to enjoy a luxury hotel. I wanted to stay an additional night but they couldn't accommodate that.
Room was never cleaned correctly. Very disappointed
value People trying to limit my vacation to sell me things
Very friendly staff and beautiful views! Roaches around the pool area.
Ocean view Cheap towels, restaurant not open very long. Long wsit for elevators
View. Is nice. View
The pools ,the room was big enough ,the housekeeper was super nice ,she took good care of us and our room,,, What I think I didn't like was they didn't explain some stuff to us like where the elevators were and if we need it coffe in our room we had to ask at the lobby,and that they had a gym at what time we could go there or how to get in, other than that it was ok,,,,
I liked the beach access. As well as all the pools for children. Also the attached bar. The room was very clean and had great views! Parking, parking, and Parking!!!!
Rooms are spacious, good location has a lot to offer families. Have stayed here a number of times. Will stay again. Only problem we had in the number of times is the last time we stayed here they tried to charge we twice for the resort fees, the only reason they didn't is when I told him I had a copy of the receipt where I had payed it then he said he had made a mistake that I did not owe it.
View Lack of hot water in shower
We like the swimming pools and location Didn't like the fact one of the elevators was out of service for the whole weekend
Very clean rooms, great veiws from the ocean tower suites Upon entering building was greeted by an front desk employee that acted and looked like she didnt want to be there. Very strange layout of the way to get to elevators for the ocean tower rooms.
Beautiful condo style facility. This is one of the best overall resorts on the beach. Staff was very friendly and helpful. They have a market store where you can order hot food at reasonable prices. Their Philly Cheeses teak sandwich was the bomb. Rooms are spacious and include a full kitchen. Huge high Def TV. Elevators were slow. Take a patience pill to use them.
It's spacious with a modern design. The staff was great and the facility is kept very clean. I truly enjoyed my stay. The valet service was not complimentary.
It was very clean place to stay. Good for toddlers There is two sea crest hotels I though i was staying in the one infront of the beach but instead they gave me a room that was not ocean view I thought that was not good since i payed almost $600
Location, water parks and access to the ocean was good The service was poor from day 1 till I got home and is still poor. Day 1 - dirt or something around the toilet and tissue roll was broke. Fan above stove broke. broken knife in drawer. gave knife to lady who cleans rooms says not my job. day 2 - Called about fan - still no knife returned -no one showed to fix fan- elevator stopped working, stuck on 3rd floor day 3 - called again about fan and knife - no one cleaned room called for towels twice had to go get towels from main desk. got knife around 4pm day 4 - no one cleaned room again, called about fan, now someone shows late that day. day 5 check out, daughter left phone, called at 2 spoke to a fairly rude female, who showed no concern with taking my name or number and said some might call me tomorrow. called back at 6:30 and spoke to a very rude female who tried to hang up after saying the cleaning people went home at 4. I told here I called over 4 hours ago, she looked it up and said they found it but the lost and found person is gone and want be back till Wednesday and there is nothing that anyone can do. So I am still waiting to get my babies phone back.
Convenience, location business center and staff Comforter on beds, seems outdated
Very child friendly. Lots of things to do to entertain small children. Definitely a good family atmosphere. Oceanfront queen suite was crowded for four people. I had stayed at this resort before and with the oceanview room with two queen beds we also had a sitting area with a sofa that gave us the extra room we needed to be more comfortable. Oceanfront was not worth the compromised space.
The rooms were huge and comfy. We were right by the children's pool area, so I expected it to be loud, but it was not. The beach was great. We also enjoyed the Malibu beach bar and the entertainment at night. All of the staff we encountered were extremely friendly and helpful. I would stay there again. There were some areas where the ceilings and walls needed some cleaning. The pool areas were very nice but were always very crowded.
I like that it had a lot to offer to families and was beach front! I didn't feel that everything was clean. I SPRAYED my bed and that was about the only thing I sat on. The couches looked stained and my brother who slept on the pull out bed said it stinks.
The room was exactly what we needed -- enough space to move around. We've stayed in some efficiencies where even with just the two of us, we still felt crowded. It was clean and very nicely appointed. The toiletries and bath towels were luxurious.
Let me say this is a beautiful beautiful placrecommending this The staff was so friendly From beginning to end. The room was So clean Bed was extremely comfortable. I have been recommending this place since I left. The only bad i have to say is I should have stayed longer!!!!
I loved the convenience of the location of the hotel.It was not to close and not to far away from it all. At check in the amount quoted me was different than what they had. They wanted to collect more from me. I did not like this at all especially when there are other customers in line waiting and I appear to be the hold up.
We were first timers to Myrtle Beach and since it was a short trip we were wanting to splurge and not drag our camper. We were beyond pleased with the value of this Resort. We had a fantastic Ocean view at a really nice Resort for not much more than the local campsite. I would for sure recommend staying here if you are not into the "Ocean Dr. strip scene" because unlike the hotels there you have privacy. The pillows they were too flat!!
Layout is good and service top notch
This is what you expect from Marriott. Beautiful Ocean Front Property just steps from the ocean. My adult daughter and I were upgraded to an ocean view room that was fantastic. We enjoyed the Spa here very much. The staff was attentive and helpful. Added fees. Pay close attention to the fine print. There were many additional fees that add up quickly.
The public areas and amenities are fantastic. Definitely the best option (ONLY option) for luxury accommodations in Myrtle Beach. The room was clean, but spartan. It did not match the look of the rest of the facility and definitely needed updating.
I've stayed at Patricia Grand Resort several times prior to this, and on holidays (i.e Christmas 2013). It seemed that the resort was not dealing well with the larger than usual influx of guests during the New Year holiday. Some of the cleaning staff appeared unkempt and unprepared, making it hard for me to want them to clean our room. However, upon arrival, the rooms were clean and the amount of money we paid was definitely worth the stay.
It was relatively close to everything, the plol side bat was sonderful, and do was the view from our room. The staff wasn't very friendly or helpful.
Everything! Parking for large SUV going from deck to deck. Use valet parking on the first deck for handicap and large vehicles on the first deck. Turns are too tight going to upper decks.
The bed was very comfortable. The staff was slow and unprofessional. The wifi did not work. The smoke detector in my room had no battery! The cafe had no attendant for half an hour that I waited for coffee and milk was left on the counter during that whole time.
The location was nice That the room was not up to date
Bed was comfortable. Excellent view and Location. Located near restaurants but car is needed to get to them. Staff was friendly. Was not offered valet parking. If you have a larger vehicle take the valet option. Garage access to upper floors is tight.
Upon check in I was hopeful that this place just might be our new beach hotel since our recent hotel of choice for the past 5 years had a bout of bed bugs. I was incredibly disappointed when I arrived to our room. If I could have found another hotel to stay at I would have at this point money was no object. The room was dingy and musty. The bed linens had stains and the curtains had holes in them big enough to let light through and wake you in the morning. I found two hair balls behind the bathroom door and one behind the shower door. The plastic cups on the counter in bathroom were wrapped in plastic which I thought was great until I picked one up and there was black dirt and a bug wing stuck to the bottom of it. Back to the bed concerns, the box springs had two large stains on the sides. I would like to plead ignorance is bliss and I will just assume the stains were from peoples' pets. The restaurant was horrific! We went to the breakfast buffet again trying to make the most of it. The new plates brought out for the buffet were covered in grits and food particles. After going through 5 dirty plates, we left and reported our findings to the front desk. She handed us a coupon for 10% off at Omega pancakes (which was wonderful) and gave us walking directions. We will never be back to such a place as this! I realize that most people may say, "well I'm not going to be in the room much" but trust me this hotel is on the bed bug registry and is pet friendly so I am sure they have fleas to contend with too! As a beach goer of 20+ years just stay someplace else.
Proximity to the beach, restaurants, activities near Ocean Blvd, and the Convention Center were the reasons why I opted for this hotel. The staff that was there was fantastic. Parking was a breeze, as it was directly across the street....but very tight to physically park due to the way it was designed. Every inch of the building smelled like cigarettes / dirty ashtray. Breakfast at the restaurant didn't open until 7am. Part of the lobby was under draped under construction and never touched the 4 days / 3 nights I was there. In order to use a luggage cart, you were required to use a bell-man. The walls of the pool area were covered in very furry mold. One of the hot-tubs was cold and another was drastically low in water. Maid service was more than delayed. Some major police activity was going on in the hotel next door with no comment by hotel staff or administration - we had no idea whether it was safe or not, which was a concern given the large number of vehicles and policemen present. Recommendation -- Staff better and be more concerned about the quality of the hotel during your off-season....OR drastically reduce your prices to accommodate for the condition.
Location, restaurant on premises, nice big rooms Bad weather, but hotel can't control that. Room felt damp, but that may have been because of weather.
The suites at this Marriott are terrific value for the money. They offer 2 master type bedrooms that are beautifully appointed with grand bathrooms attached. The living room with a gigantic television set and then the televisions in each bedroom allow for entertainment when in the room after taking part in the many planned activities that this wonderful resort offers from its monumental pool with waterslide to the marvelous spa with an excellent courteous staff. All of the staff were very courteous and friendly. Overall this Marriott resort is one of the best that I have ever encountered and has to be considered the overall class winner Myrtle Beach destination.
Completely new facility
The view and balcony size was amazing. It was very quiet, parking was always available and close. Everyone was friendly and the whole place was exceptionally clean. The villa and resort had everything we needed. The hotel staff was very friendly, but almost a little over the top and seemingly disingenuous at times. They had babysitting available which I thought was amazing -- but only offered on Tuesdays which makes no sense to me.
Never have I reviewed before but this place deserves one! Staff was so friendly including maintenance that we happened upon in elevator! Very clean and I am picky! Everything you need in suite, definitely going back. By far best place I have stayed in Myr Parking little tight for oversized diesel truck like mine
Very courteous staff; clean, well-appointed rooms/villas; ample on-site activities and amenities; convenient location, great place for kids; great beach access; heated outdoor pools; indoor pools on-site; washers/dryers in villas
Compared to the other villas, Maui, Hilton Head, etc., this was not as nice plus they now allow dogs which kept us up at night. Not worth buying into! Once the remaining building is constructed, the pools will be too crowded (already are) and they lack parking.
A wonderful resort with very comfortable accomodations. The various pools and other ammenities are a nice touch and being right on the ocean is fine. The place is beautiful and the people are friendly and very accomodating. All in all, I can whole-heartaly recommend this property.
The grounds were most appealing. The various heated pools made were delightful. Having a schuttle service made our day. They were always prompt in their service. Nothing. Will return again and again.
Nice view and staff.s kindless nothing
I like the rooms and the facility. Parking was a bit challenging, but overall it was OK
I really enjoyed the ocean views,as well as the very close beach access. The staff at paradise resort were very friendly and accommodating. The only thing I didn't like was the hotel restaurant was only open during daytime hours.
Nice place very clean and affordable, at least this time of year. I can't comment on how it would be during peak tourist season.
Everything was great!!!
It was greate!
The room was excellent with an indescriable view. the staff was helpful and always ready to help. we would love to come again.
The pool area was unique to Myrtle Beach. It was very enjoyable. The shuttle drivers were very friendly. The girl we originally checked in with could use some hospitality training. Everyone else at the front desk we dealt with were fine. We arrived in town at 10:30 am(check in is at 4) but usually even with checkins that late you can get in your room by 1-2pm. I'm not sure why it took so long because the floors in our room were disgusting, our feet stayed black. It felt like you were walking in a greased frying pan. The bedding for the fold out sofa was all wadded up not folded.
Everything was wonderful. From staff to our staying! They always made sure we were welcomed, and it was simply beautiful! Will be back very, very soon!
Our room an our view we spectacular. I loved the clenleyness of our room. The staff was amazing and treated us great. We were very close to attractions which made it a lot more fun. I didn't like the fact that room service ended so early. I also didn't like the fact that because my husband wasn't 25 we couldn't get tickets to one of the dinner shows. But even with that our vacation was lovely and we plan to return
Loved being at the beach! The room was clean and had a great view. The rooms with a jacuzzi were fantastic!! (This is in the new/nice building). I didn't like the fact that they have 2 completely different buildings and your parking area depends on the building you are staying in. One building is really nice and has the parking near you, but the other building is not very nice with parking across the street. I think you need to know this when you are booking a room.
I liked the location and amenities at Westgate. The onsite restaurant/sports bar was great also. The location is right across from the amusement park on the beach. There is also a water park next to it also. Our room was nice and the staff was friendly. The only thing I noticed that could be improved was having a laundry facility in each building instead of one. Being on the beach does lead to dirty clothes and there is only one building that you can wash. Not a big deal but room for improvement. Most Westgste properties have washer and dryers in the rooms. I think this would be a decent compromise.
We did not feel welcome at all!! Everythimg we ask for was only for "owners" ( parking, umbrela and beach chairs, lobby) staff were more interesting in selling time share vacation than make a guess feel confortable.
On the beach The entire hotel was Filthy and smelled horrible
Everything. Everything was misrepresented in kayak. No room like mine was even shown in pictures and that's exactly what customers look at. oh there's also two VERY DIFFERENT buildings that are Westgate: ones a very nice condo, the other is literally a shitty roach motel. There's no differentiating the two when you're booking a stay. The staff talked to me and treated me like I was a child. I didn't even stay there the night I checked in. Kayak also informed me that I might not even get my money back even though I wasn't even there 24 hours. Unfortunately I won't be using kayak again.
Great place to stay ocean front views are gorgeous
Clean rooms, great food!! They busy and still had alsome Customer service! Friendly atmosphere!!!
I enjoyed jerry he made the trip for what it was lacking worth while Hotel food and drinks were terrible, needs better menu especially if you want men with families to stay or married couples with no children who enjoy food and drink
The pool deck opens up onto the beach and the room was spacious for the fee Main elevators closed after a few seconds with poor sensors as my youngest was closed on twice. Room door was broken (barely hanging on) making getting into the room an event.
It was clean and a nice facility for the money I paid. Overall a nice place and good location. I didn't like that for wifi for 7 days I had to pay 40 dollars and I could only use it one device at a time. That is ridiculous!! Also the walls were kind of this so I could constantly hear my neighbors. The outlets in the room were crappy so none of my devices would stay plugged in and sometimes they didn't work.
The staff was very nice, the food was good, location can't be beat. Good price, the room was clean. Would definitely stay here again!
Staff was very friendly No late check outs
Nothing really to like about it. Maybe the view was ok but the resort inside had a lot to desire Bathrooms and rooms were pretty filthy.
We liked being able to go down to the beach without having to move the car, good food, comfortable bed's, nice staff, overall great stay. Paid $127.71 a night for side ocean view, had a full size refrigerator, nice size TV. We had dinner in the restaurant which could use updating, but great hamburgers and fries. Then we went back to room and spent the evening sitting on the balcony drinking and listening to the DJ. When we were ready to go to bed went inside, shut the sliding glass door and couldn't hear anything but the air conditioner. Wasn't crazy about the water saver shower. The water pressure made it hard to get the shampoo out of my hair. The fancy faucet in the sink was hard to set the hot or cold and when you pulled up the handle the pressure was very forceful. They could have saved money on a regular faucet that is easier to control. The bed frame that the mattress sat on should have been built so that you wouldn't stump your toes. We had to put our beach towels around the edges so we wouldn't keep stumping our toes.
I understand that there was a hurricane the week before, but they still booked us on a floor with damage. The pool was a disaster from the storm, but it also had green moldy walls and tile, and that takes a while to build, not just a week. They have a parking garage for guests, but you have to come down to the main lobby then cross the area and go up in another elevator to get to the room. There was no phone system when we were there, when we inquired about it, the clerk said it was the phone company's fault. How come all the other places have their phone back up, and not this place>?? The clerk took a break from the desk and put up a sign back in 5 minutes. She stepped out to smoke. One person on the desk?? Really?? Come on. We refused to stay there and left for another hotel.
Dirty rooms. Cockroach crawled on me. Knats flying around. Stains everywhere. Weird residue all over the floor. Smelled disgusting. Mold on the walls. Awful stay. DO NOT STAY HERE.
The view was amazing and room was very clean Making requests was not effective and weren't honored
Tight parking deck, broken shower curtain rod and a sink faucet that only gives hot water
I liked that we were so close to the beach It was filthy dirty, dirty sheets an the room smelled horrible. The AC broke an it was 94 outside, the tub was so dirty, clogged and disgusting. 1 of the beds was totally broken, the microwave and phone didn't work. Even 2 of the 4 elevators weren't working. I paid for waterfront room an didn't get that either.
I liked the location and the fact that there was a parking deck. The staff was friendly and anything I needed was available immediately. I liked that when the menu in the dining room said fresh fruit, it was actually just cut up fruit and not frozen or in syrup! The hand towel and toilet paper holders were loose. The last night there housekeeping didn't make it to clean our room but the front desk made sure we had towels in our room within minutes. Some of the outlets didn't work and there was only 1 trash can in the room. The dining room was a little slow but the food was fresh.
the fact that the manager said they would refund us everything bathrooms floors in lobby covered in pee beds stained, bathrooms not supplied, just nasty, and still haven't got my refund
I liked the parking deck, and beach access. Music playing all night, we were on the 8th floor and could not sleep because of the music from the bar. Cigarette burns on our blankets, toilet flush handle would work sometimes and other times not at all. Microwave kept shorting out the plug to the wall, all we microwaved were hot pockets, we moved the microwave to another socket and it happened again but also killed the lights in the bathroom. Television lost signal for 45 minutes also. Lock on sliding door also did not lock. We were in room 804.
Waterfront So far away from everything,vending machines didn't work,no indoor pool