The staying there was absolutely comfortable and friendly.
Attentio was good and breakfast and everything else was fair... TV and Air Conditioning didn't work and no one was able to repair it before we were left...
Central Location This hotel was more of an hostel than a 4 star hotel. Was clean but not quite what we had expected.
Spacious room, good bed and quiet and safe location, close to shops, harbour and leisure district. Breakfast was reasonable (for Italian standards) but glasses instead of plastic cups would make breakfast decent!
We were able to book 4 rooms for all the party Early breakfast was difficult - we were travelling to our daughter's wedding so needed to leave the hotel at 0700 hrs
location the toilet seat was broken and they did not fix it though kindly asked several times
Fair enough service
It was difficult to find - instructions and directions sent when booking would be of great asisitance
Very very good value of money! We booked a supreme double room, overlooking Via Tolido street. The room is very spacious and good design. The windows and doors could block the noise from the streets. breakfast is also very good. All the staff are very helpful and friendly. It certainly exceeded my expectations. The walls could be more soundproof. And their instruction of how to find it is a bit confusing.
Beautiful view of the castle, the sea and the mountains.
The room was cleaned every day and the sheets changed daily. The decor was lovely but there was a lot of unfinished work in this area. For example a fixing had been put on the wall and the plaster had broken away and no one prepaired the damage.
The view was fantastic and the room was ok. Pool area was fabulous We were charged for items from the minibar which we never had. Were woken at 12 midnight on the first night of our honeymoon and told we had to change room. Told it was our honeymoon but got no welcome basket for it.
I love the location and room. However, the breakfast was the only poor parts. Their coffee is a shame of Italy. If the tourist comes to Italy at the first time and drank that coffee, they will all think that Italian coffee is horrible,,but the truth is one of the best. They should really change that coffee and stop serving conserved fruits, Naples has wonderful fresh fruits!!!
The hotel provided an excellent buffet breakfast which was included in the price. The view of the Bay of Naples was magnificent, particularly from the dining room. I also had dinner there and the service was excellent and friendly.
View is spectacular and the walk along the beach is great. Breakfast is good. Carpets and walls looking a little tired, but certainly everything is clean!
Good, spacious rooms. Good view from some of the rooms. Staff are helpful and courteous. Very good location. The re are not that many choices for breakfast and lunch. Same menu repeated.
The balcony and the seaview The room The central location.
Staff were lovely. We had a problem with our room when we checked in initially and we were moved without any hesitation. Also, when we were leaving we asked for a recommendation for a hotel in sorrento and Monica, a fabulous lady helped us to secure a hotel for 8 days. This was completely above and beyond and we very much appreciated it. She had also recommended a beautiful place for dinner near the hotel. Good helpful staff working in a hotel in a new city for visitors are worth their weight in gold, this lady in particular was exceptional! No complaints about the hotel and the location was good. Naples is abit nuts though, 2 days is plenty!
Sorry, not much. Breakfast overlooking the sea but inside away from the traffic is the best I can come up with. Hard lumpy bed. Pool closed on arrival. Refusal to provide iron/ironing board to tidy my dress before going out, curt to point of rude reception staff but most important no one smiled - not even once.
silent, clean poor breakfast, dark room
hotel is fab really stylish, rooms are very spacious and plenty of nice extras and would recommend the corner room, great breakfast lots of variety and even had champers on offer!!!!!and lovely roof terrace. funny smell in bathroom and dinner was a bit disappointing.
Close to Railway Station in Napoli The Bathroom smelt bad.
Every single facility was clean and fine. No problem with using hotel. Nothing special, but wifi is too pricey.
The room was very nice and the hotel was close to the station. The information we were given by the staff about an excursion to Pompay
the size of room..and the "trendy' decor There was one front desk staff, that was "trying to be funny" but was rather rude. He assume many things, not very proffessional. Thankfully I have a good sense of humour, otherwise I would have been more put off than I was.
The front desk was great, big thanks to Jiovani who assisted often with getting around and travelling advise. The bus and train stations are very close. The heating is not great especially in the bathroom. The shower is very small. The hand/small towels are terrible. The location is not great, lots of street people and a feeling of unsafety.
Open garden at roof level We could not get served a dinner one night, told it would be 10minutes, 45 minutes later no menu given or water or an up date, waiters very scarcastic as we left, laughed at us and said Bye bye. Noise from street terrible, horns beeping all nite, extremely dirty outside hotel, staff on reception unhelpful, perhaps very little english, didn't understand us. Very poor selection of english speaking TV programmes. Internet access, no printer, very slow.
While the location was poor, the proximity to the train station was great The location and the trash in the streets. Not really the hotel's fault however.
the design the prices for drinks at the bar up theterrece are far too high!!!
good location and clean room the environment is quite depressingly dirty. we saw rats from the window
Breakfast selection sligthly better than similarly priced hotels we've stayed - still not cooked breakfast available! Very small room, tiny shower cubicle in bathroom, unsatisfactory choice of TV channels. Not attractive location but very convenient for the train station.
Stayed in this hotel since several years when in Naples. Always the same level of excellent overall quality for money. Extremely friendly hotel staff. Hotel close to main station, Sorrento trains and metro therefore a optimal basis for excursions. Will return when in Naples again
we didn't like the neighbourhood In the evening not so pleasant
The position of the hotel was terrible. There was no where within easy reach to eat. It was a very down at heeal area and very rough. I peronally would not recommend it for families especially.
Location, nice personell, they allowed us to saty a little lnoger after check out time, which was quite convenient for us, breakfast is simple but ok, clean rooms when you open the balcony it is noisy, the surroundings of railway station dirty around, but it was convenient since it is close to bus station and railwaystation
good hotel staff, a big and comfortable room with a modern design, big and nice bathroom, excellent breakfast a very dirty place near Hotel, and a dangerous surroundings
The staff at the hotel were all very welcoming and accomodating to our needs. They all spoke very good English as well. It is a shame the hotel is in the area it is in as the amount of rubbish in the surrounding area was terrible!
The location was great for getting from the train station and going to the airport Clean room and good breakfast
The location near central station was great. This is a great hotel if you plan on arriving by train. The parking garage was a few blocks away from the hotel.
Old world charm and great location. Staff was very helpful. Rooms were a bit dated.
The location is great. The music of a wedding in the hotel was loud until late hours in the night. this is not acceptable in a hotel like this.
Reception by personel was terible:poor english, unfriendly (few persons starting by manager of reception) Very expensive for price paid. For breakfast large choice but personel disputing between them, not profesional behaviour. It is the first time when I see something like this. Our 10 days holidays in Italy (Florence, Genoa, Tuscany, Milano) were fantastic but not in this hotel. Sorry because behind are people & familly, but something has to change.
They implied that breakfast was included then we got whacked for 27 a head on breakfast. Most expensive muffin I ever ate
Excellent hotel in perfect position with professional staff . Has everything anyone could wish for was an ideal base for three wonderful days in Napoli no
Close to dining and shopping. Close to the port to catch the ferry to Capri and the other islands. Its the best hang out spot in naples. Staff was friendly.
Amazing views, great location Limited catering, no evening meal and even basics like snacks in the evening were not available
The staff were extremely helpful. I had no problem with the language and they could all speak English. All staff were eager to please and offered excellent advice on where to eat and where to go to experience Napoli. The services offered were exceptional and I was treated as a special guest. I recommend this hotel to anyone going to Napoli.
Fantastic hotel. Best location, very elegant, clean, friendly staff, great breakfast.
Excellent staff, fantastic room,bueautiful view, good breakfast, good decor. No
Luxury hotel, well situated. Great breakfast on the tarrace - excellent personel (Mr Mario). Good room service.Tasty meals. Perfect barman Not fully satisfied with Concierge and reception personel - they seemed to have something more important to do than paying you enough attention. Parking - you have to go on foot to pay and to collect the car
the staff and the comfort cooperation with staff,because of their poor english..
Friendly and helpful, especially girl at front desk. She gave suggestions of what we could do in Naples. While it is very close to railway station, the area "felt" unsafe.
Location of hotel was inot in the best area for safety however it was easily accessible to the station.
the food in the restaurant was excellent as the services.The room was big and i enjoy my stay.The hotel staff is kind and good.The position of the hotel is perfect for me: in front of the circumvesuviana(the train that take you to pompei, amalfi and Sorrento),near the central station and near many shops!
Big rooms. Very close to rilway station. Dirty locality. Took 48 hours to deliver laundry. Communication gap in English language.
When I checked in, there was a young lady working the reception area. Mid 20s. She was excellent. I watched her handle diverse clientele with ease. This location would not function as well without her. The internet service stayed down. Hotel restaurant was overpriced for area and for level of service.
very nice staff, confortable rooms, good price/quality rate
close to airport
I liked the proximity to the main railway station, giving easy access to Vesuvius, Pompeii and Sorrento, without the need for a car. The fridge didn't work and the only solution was to repack all our things and move rooms, so we chose to do without.
Good location to the train station. Clean & offered free wifi. The location wasn't in the nicest part of the city & there didn't appear to be too much around the hotel.
Breakfast excellent, prices at the bar very reasonable for a hotel Staff too officious, not warm to deal with. This is a good hotel, Napoli in particular has a reputation for Italian charm its apity the staff don't show more of this side to guests.
Great location, nice staff, very quiet room, good breakfast The temperature in the room was too high (yet too cold at night to leave the window open), the air conditioning too loud to be left on. Apart from that, it was a great hotel.
The attitude of staff at reception named Mr.P was wrong. As there was no hotel telephone directory, I had to come to reception to ask morning call but he didnt appologized until I suggested to do so.
I enjoyed the warmth of the staff and their helpfulness. The hotel is an old building squeezed in the block and without any outside view.
I stayed in this hotel for 14 days. I appreciate especially the location.The room and the services are good. The breakfast is very limitd and need to be more variate.
location in the heart of Naples the inside rooms are too dark; one lightbulb was burnt out, and although I reported it to the reception, it was not replaced
excellent situation for exploring and safe
One night stay. Room, hotel facilities, staff and breakfast all excellent. Room rate high but this a 4 star hotel and the euro/pound exchange rate not good at the moment so that doesn't help.
The staff members were very, very helpful. I had travelled by myself but felt very safe here.
Centrally located to everything. The staff was extremely friendly and helpful After one shower we ran out of hot water the first morning - the problem was addressed and corrected. The breakfast was on the skimpy side - not really what was expected.
Room was clean. Doing construction outside, bar not open, location OK but not great.
Triple was a great size for 3. They gave us a boxed breakfast to go as we left very early in the morning for a flight. Only stayed 1 night, but it was in a great location. Near lots of restaurants. They need magnifying mirror in bathroom
Spa bath not functioning.Could not be repaired,resulting in forced change of room on second day (re-packing,unpacking cases).Bottle of local red wine offered for inconvenience.
Good views, good location Although good location it was a bit noisy
We had a wonderful stay. The staff were very helpful.
It was clean, comfortable and the staff where very helpful. The location was brilliant!!
Overall the hotel was very good and in a fabulous location. It was quiet and peaceful but only a few minutes walk from most relevant areas with some excellent restaurants nearby. Apart from the bar/restaurant the staff were excellent and very helpful! The bar staff were very disinterested and it seemed like too much trouble for them to serve us - and then we were completely ignored when we went down for a restaurant meal - so we just dined out instead!
The exellent room and the Quality of the reception staff It was perfect
The view of Naples harbor.
The location of the hotel was great so was the open buffet breakfast. Even though the rooms are poorly decorated and a bit tired, I think the location was so great that you can oversee these minor details.
Great location! Staff not very attentive.
Usual common hotel with classic interior. Not much special. Harbour view was nice. Averange breakfast, internet is for extra pay
Our room, room 56.
Very weird vibe.
Staff is very friendly, like architecture and interior.
View of Naples was great, from roof top terrace, and restaurant Bathroom was in horrible condition. Lights not working, heavy mold and mildew growth in bathroom, bathtub broken and in disrepair
staff was friendly and accomodating. the view from the hotel and room was incredible
beautiful old building well restored. Quiet but easy to get to the city.
The view is very nice, the swimming pool astonishing ! They mention 4 hour room service but there is no room service menu, and you can order until 22.30
Silence (no traffic noise) in the night time, decent bed - could sleep properly Only one restaurant of three mentioned actually available (off season, of course). Some facilities, such as TV, bathing equipment or cupboards, in relatively poor condition/quality.
Is a different experience to be hosted in a Monastery the location is really bad
The view is incredible; so is the building, which retains lots of its historical charm. The breakfast is ample and well done on a huge terrace overlooking Naples. They play pop and elevator music pretty loudly at the pool during the day. The internet service requires that you re-enter the password constantly. Both of these things were pretty annoying.
The restaurant on the terrace was magnificent. Good food and excellent service. The room with our terrace and bathroom were tastefully designed. Porter service was efficient.
location, high above the busy city of Naples with a fantastic view and easy access via funicular down into the city. Great restaurant and pool area on rooftop. Don't book a room on the same floor as the function room as there are lots of noisy weddings.
A quiet haven in noisy narrow streets, in a good position for most of the sights.
This newly renovated hotel is an oasis of calm in the midst of the endless bustle of Naples. It is located right in the centre of the old part of the city, in easy walking distance of all major attractions, and a number of excellent local restaurants. It has wonderful facilities and helpful staff, and is an ideal place for a visit to Naples. Highly recommended.
reat staff, very helpful. Good english and the place is new, only two months open. Very large rooms, close to the city center, Nathion Museum, churchs.
It was very quiet and clean with great rooms/bathrooms. Very safe. Unfortunately the location of the hotel in the Centro Storico part of Napoli means that while the hotel is very safe the actual district is not so safe or good for tourists (dark, narrow streets). I am a seasoned traveller and am not usually fazed -but this time I felt a bit anxious moving about. Maybe thats just Napoli ...?
Nice staff, clean room, internet working well. No restaurant in the hotel, ugly surrounds with very narrow streets and no parking available.
Good location - close to the old part of town. Good breakfast. Very friendly staff.
Rooms are spacious, clean and well built and maintained. Stay away of the Single Bed, it is small (that's normal in Italy), my suggestion is to book a double room even if traveling alone. Service was excellent. I work in the Travel Industry and I have been to hundreds of hotels Palazzo Decumani ranks high in my personal 4-stars list.
Location is Perfect! Easy to go by foot to the old center and shopping area. Free parking!!! The selection for breakfast is not so wide but everything is perfect! The modern hotel just opened. Everything is high level!
the staff were really freindly.
The Hotel staff were pleasant and helpful. Breakfast was tasty and plentiful. The hotel was near the centre of Naples and easily accessed by train and bus.Great hub for visiting Pompeii, Sorrento and Amalfi Coast. Initially difficult to find - address not located on local maps and some cab drivers had great difficulty finding it.
Quality of room
Excellent food and drinks. The staff was very helpful and professional except for one waiter. Very nice pool / SPA and hotel atmosphere / interior. The housekeeping was rather like 3 or 4 star hotel. The opening hours of bar, restaurant etc. was typically Italian instead of international, which leads to not getting something to eat or drink between specific hours.
Everything was amazing! When leaving we told them that everyone across the world would do well to take after their lead of impeccable service! Where do I begin... As soon as we entered the door we were swarmed with people to take our bags and take them directly to our room! Then we were escorted to our room where we were then orientated- very modern, so you need a little briefing...LOL! THey have a mini bar that calculates what you took out and automatically puts it on your bill. There were also the most delectable strawberry cream appetizers awaiting our arrival along with apples and water. THe decor was gorgeous! We wanted to stay the whole time and not go to Capri it was so nice! We ate dinner at the restaurant- top of the line 5 star plus service! They even brought me a table for my purse! The lady did not get a menu with the prices which I though was amazing- they also gave us a water menu...who would have thought? As soon as our candle lost its flame on our table it was replaced within 5 seconds...no joke! We went to workout the next day and the windows were not working, but before we new it they had called the contractor to come fix them temporarily so we were comfortable. I can not say enough about this hotel- I have told all of my co-workers and friends about this hotel and we will definately be staying again! ??? Are you kidding??? What is there not to like? Unless you don't like helpful, friendly people!
The service and presentation was impeccable,the bed one of the most comfortable I have ever slept in.Top marks in all areas!
Hotel was nice- Modern and up to date The neighborhood was terrible= Naples looked like it was rundown with crime from where this hotel was situated. The room was small and somehow, the shower opened directly to the bed. The lights in the room were on a sensor- so if you are showering and not moving, the lights shut off within 60 seconds. on my high standard, the hotel was essentially built to try and be a 5star, but failed to get there. the beds were terrible as well- 5 star hotel, i expect a queen or a king bed that is not a stiff European bed on a board. If you want a 5star luxury hotel, its not that. But it was nice.
Modern exciting design, very good staff Noise air-conditioner, controversial location
The Romeo is an upscale, eclectic hotel, near the waterfront in Naples. The service is generally excellent, and the rooftop pool is unusual and not to be missed. The rooms are high tech, perhaps too much so. The overnight shift at the front desk could use some retraining - indifference seems to be the primary attitude. Naples itself seems safe and is a vibrant city, but it sure is dirty and needs routine litter pick up and infrastructure maintenance.
Very modern hotel. state of the arts room such as auto-lighting, glass made wall,desk and toilet door representing 21st century in this old city. friendly hotel staffs except 1 woman in the restrant . expensive breakfast. inconvenient to/from station & downtown center
The good ambience n excellant service The lack of internationa tv channel as all were italian, they shud cater to internatinal guest
Good location, luxury hotel the spa was not ready... :-)
The ambience and execellant service from staff, they when out of thier way to render assistance when i need to go to Sorrento and the Hydrofoil was grounded. The hotet entertaintment like the TV channels must cater for tourist who dont speak italian ,i.e more english channels
Nice contemporary rooms. The "Japanese" theme did not match the Italian atmosphere. The hotel is situated in the wrong area; it should have been placed in the suburban area of Naples to match its lush atmosphere. I did not like the fact that every item (water, internet service, breakfast, local telephone call, etc.) was a la carte. The prices in the restaurants were also extremely expensive. This hotel seems to benefit the businessman as opposed to the average vacationer.
Very nice location, friendly staff, very decent price The bathroom could have been cleaner, specially the shower
very close to port, and to safe areas, for dining , shopping. ,, not being able to get breakfast, early in am.
Eveything was good! only one minus--when u sleep in the morning ,,staff begin to clean rooms so early in coridor and we always wake up )not bad ,,but a lit bit discomfort ))
the staff's help the place intestine ones' bluster after midnight
Location is perfect in Santa Lucia (a better area in Napoli, bus stops, supermarket, good cafes nearby on Via Santa Lucia, one block away from the sea, close to port). Air conditioning, free internet access (with own laptop or 2 offered by hotel next to the reception, helpful and friendly reception staff, good breakfast area, good presentation. Strongly recommended if you consider to stay in Napoli. Taxi to hotel is approx 12EURO. It is not a luxury hotel, but everything is reasonable and good as what we expected. If they can offer a better breakfast and a cooler fridge, it will be perfect! Overall we like the hotel. Please note that different buses run at different times (morning and afternoon on different sides of Via Santa Lucia). You will need to transfer at a nearby piazza if you are going for city trips.
the only thing that me and my friends didn't like about Hotel rex was that it didn't have a dinning room, we had to order breakfast the night before, and it was delivered to the room. 1 not the time we ordered it was too early. 2 didn't get what we ordered. that was a little disappointing.
The hotel has a nice location in a safe part of Naples near the waterfront and the castles and easy walking distance to the fascinating Spanish Quarter of Naples. The rooms are small and simple but very clean. As a nice touch, you order your breakfast in advance and it is delivered to your room each morning. The hotel staff were very pleasant and helpful.
Very good location, and really quiet, for Naples. Close to Castel D'Ovo and Borgo Marinaro with good choice of bars, resaturants and great atmospheare. Breakfast menu might be improved with few slices of cold meet or cheese, yet we liked the idea of eating in the room.
Convenient but quiet situation
The hotel stays just few steps from the coast, very central location, very delicious restaurants nearby. The hotel is quite new. The aircondition unfortunately is not working. The rooms are extremly hot. The price is including breakfast but the breakfast consists of just coffee and some bread
fitness room, parking poor breakfast, location
Bed was super comfy, the rooms were very clean, shower was hot and had good water pressure, the included breakfast was amazing! Only thing not so good about this hotel is the location. Right next to the central train station, which is convenient, however the area is sketchy. Lots of pickpockets
The best part is the location - right across from the train station. You can walk with your luggage directly to the hotel. The rooms were well appointed, spacious bathrooms, separate room for luggage - which was a plus.
Internet access was an important feature of my choice of hotel, and this was inoperative for my stay, which as it was a business trip caused great inconvenience. On a more general point, I feel it ridiculous that wi-fi access should be charged for in addition to standard room rates, it is now such a general requirement, an essential.
Small balcony overlooking city. Decent bathroom Service was abrupt almost to rudeness. Breakfast was poor - cold coffee and stale pastries. Ripped off by the taxi that the hotel called for us.
very good ground floor staff... ie reception and concierge lot of construction work outside hotel
We dropped some cash in the lift and a staff picked it up and sent it back to us even before we realised it. His honesty should be commended! Housekeepers woke us up every morning at around 9:30am. Perhaps they could do the rooms at around 11 am without waking up the guests.
The service of the staff was great. The food and room facilities were all of a very good quality. Nicely decorated hotel. The hotel is on Piazza Garibaldi, next to the train station and a bit noisy. This area of Naples is very dirty and to say the least tends to detract from the hotel which was the best out of the 10 hotels in Italy we have stayed in so far.
Excellent location, clean room and good breakfast. Extremely small room with very soft/worn mattress, safe deposit box in room does not work and extremely small shower stall (can't even bend down).
(1) Excellent location. 2 mins' walk from the station!! , (2) Cleanses of hotel lobby and (3) neat breakfast hall. Receptionist service could be better.
Overall the hotel and room were very nice. Breakfast was included and it was delicious. Also, the restaurant was very nice for lunch and dinner. I was here to present at a conference and the conference rooms of the hotel were nice and they provided folders, papers, pens, and water for participants. The hotel was right next to the central metro station which was very convenient to get on the metro and do some sightseeing. However, I don't think this hotel is in a "tourist area" and it is more where the locals go to catch the bus and the metro. The hotel is in a sketchy area and the room I had was noisy. I would not go out after dark. I was sexually harassed on the street one night while I was trying to get dinner. During the day was okay though. The room was also cold at night and no matter what setting I put the thermostat at the temperature never changed. The tv and treadmill in the fitness center did not work. Also, the business center was not available due to renovations. In addition, I asked the front desk staff what/where there was to sightsee and I was just given a city map with no indication of where things were located. The woman just circled a broad area of the map and told me to go there. That was not helpful at all.
Perfect location for sightseeing, elegant interior, kind staff. Internet access at the lobby was unstable, not only from my laptop but also from others. We used a internet cafe nearby (2min walk, 10am-8pm).
location and hospitality
We only stayed for one night but the staff were very helpful from recommending an excellent pizza restaurant to booking a cab for the Airport. The Location could not be better - on a pedestrian street - and although our Room was on the front we never heard any street noise. The Hotel can be a little difficult to find if arriving during siesta time or late in the evening as the entrance door may be shut - however there is a buzzer alongside the door
Tranquility of the building. Kindness of its staff.
The location is good, the staff very friendly and helpful.
location in centre of Naples bar shut by 9.30pm without notice
location difficulty in entering
The reception was super. They were willing to help in every way and they were efficient and really charming!
kindness of staff is hard to believe. excellent location. homely atmosphere.
Location overlooking bay of Naples Our room faced away from the Bay, when enquired about a room change it would have more than doubled the price
The room was nice and the views spectacular
Good hotel with pleasant staff and a great view
Magnificent view of Naples.
I booked a smoking room with a view. I got a non-smoking room with a view of a brick wall. When we requested to change we got another non-smoking room with a view but had to pay extra for it. We tried to book a balcony table on the roof top terrace for dinner and we were told there was no need to book. When we went to dinner we were not allowed to sit on the terrace as there was a private function happening and instead were lead into a small dull room at the back of the terrace and finally I have to say the meal we received was appauling, the worst meal we had for the entire trip. I would have liked to have been told about the additional costs for rooms with views at the time of booking and also we should have been told about the function as we would have gone else where. The only part of the stay I enjoyed was leaving. I would not recommend this hotel. See above.
The staff were very helpful and professional and made us feel very welcome. The hotel was very comfortable and the view of the Amalfi coast from the hotel was just spectacular. Cannot recommend enough
The location is spectacular, over the the edge of the Mediterranean and the restaurant has a great view over the beach The staff were not very helpful or welcoming.
The view! The menu was limited and difficult to understand.
View from breakfast room was stunning. Rooms comfortable. Parking very expensive, but safe. The latter a plus in Italy. Bit far from city centre and difficult to reach without car. You have to use cable car, walk, take a very dirty metro train and walk for miles to basically see a very noisy city. Hotel Restaurant very expensive. No other eathing places nearby.
Lobby room. Terrace restaurant. Good breakfast. Very bad connections of public transport to the hotel. No connection to the beach. No swimming pool (necessary during the summer months!).
The staff, the rooms were excellent. It's a hidden treasure right in the centre of the old Napoli. It was perfect. The staff really excelled themselves and their sense of pride in their city and it the service they offer to their guests was highly evident.
Friendly front desk staff, good location. poor breakfast selection and service.Small showers.
The staff were very helpful and the location in the old part of the city very convenient. This is a quiet oasis in a (potentially) noisy district. Ignore the off putting entrance, once up the stairs all is very good. People say this area of Naples can be a bit " dangerous" - bag snatching and so on. Our experience was that all the people we encountered were very friendly and helpful - do not be put off. Hard to find so print off a map to give to the taxi driver at the airport!!!!
Charming hotel in the center of the old city. Very kind staff and a good room.
The stylish rooms, nicely renovated interior The surroundings are so-so and the entrance is really something I would have never imagined to hide a 4* hotel
fabulous historic building (inside); large beautifully furnished rooms with all the mod-con's; perfect location in centro storico; grand breakfast room; excellent staff walking down the street and seeing garbage and graffiti...the "norm" in Napoli! also the grungy staircase leading to the second floor is a poor first impression to the hotel grandeur
a very friendly staff, they gave us great recommendations about places to go, the hotel is gorgeous palace hidden in a typical small napolitan street. only one problem: wifi signal was very weak and internet would disconnect all the time.
Very nice hotel in the most charming part of Naples. Great staff.
Hotel was very well furnished, staff was excellent. The location was not very desirable. Lots of graffiti in neighborhood, few restaurants or shops within walking distance. Taxi was only transportation available.
Great central, characterful and historic location with impressive restoration of part of a medieval palazzo. Staff most helpful. Don't be discouraged by the rather dark street - perfectly safe. Found the aircon set rather high so a bit stuffy but we just opened the window
I never intend to stay anywhere else in Naples in the future. This hotel is beautiful, elegant, convenient, imaginatively renovated in a historic palace, modern, spotlessly clean, yet unpretentious and friendly. The staff members were extremely gracious and obviously proud of the hotel.
the staff was awesome, very helpful. The place was very quaint and very clean. Enjoyed our stay
Clean, confortable, nice staff Technical problems do not allow me to connect to the Internet
rest well none
Big, comfortble room. Good location. AC not working but not too much of a problem in November.
Staff always available. A drink always available. None
location and helpful staff The room smelled funny during the night.
Excellent location, good breakfast, basic but comfortable room. Having to ring the bell at night to be let in, which on occasion took up to a minute, in a not particularly salubrious area.
Staff was extremely helpful and courteous. Our room was comfortable, the bathroom wonderful! We would definately stay here again. A dresser would have been nice. Also, turning on the bathroom light lit up the entire room. No place to hang wet towels.
The staff was very helpful and politely. Helped a lot with local things, and gave good advices for sight seeing, eating.
Good location, designed and clean rooms, spacious breakfast room with nice view to the castle.
Excellent value for money
Helpfulness of desk styaff (reopended car park late at night) \LOcation!
We only stayed one night as we were in sorrento and we had an early flight home so it was convienient for us to stay here. It was close to the train station and Alibus to the airport which we used. The breakfast could have been better, no fresh fruit only tinned, the bread in the basket was hard and we had to wait until it was filled again, the machine for coffee was very slow and people had to queue to use it. Overall the hotel was nice and clean, our room was nice but bathroom very small. Because our room was at the front of hotel we could not open the window as the noise from the traffic was unbearable ( not the hotel's fault) so it was good that there was air con. If we had to do an overnight stay in Naples again we would stay here . Not a good selection at the breakfast, very noisy hotel as a lot of traffic outside.
location: close to main station, historic center and bus stop for the airport. Cleanliness of the room: excellent! towels: changed everyday! Breakfast: good to excellent for an '' italian breakfast '' ...
Big room, nice and clean, breakfast was ok, staff was helpful, computer with free internet access on the lobby, all advertised facilities were available, very good location if you want to travel around Naples - close to Circumvesuviana main station, close to the trains station, relatively close to port, bus stop for airport just around the corner, buses that take you to the city center have the main station very close to the hotel The neighborhood looks a little frightening (although we got used to it after the first too days, and there was no danger after all...:-))), rooms with windows on Corso Meridionale are very noisy, we had some trouble sleeping.
It is very close the railway station. You can have a good dinner in the restaurant in this hotel. The stuff are not very friendly.
the location was excellent, close to train/transport station, very useful if you intend to do a lot of travelling to see all the Roman sights. some of the reception staff could have been a bit more friendly, but apart from that everything was ok.
Very close to the Naples Central Railway Station (within walking distance)
Nice room, proffessional and very kind personal
air conditioning was not good... rooms were hot