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Location was great. Close to downtown and the gulch. Free breakfast was appreciated There was construction going on that started at 6am on a Saturday. We were never offered earplugs. Never really told about it. I would have stayed in a different hotel if I had known this especially for how much I had to pay and the fact that the "relaxing" part of my vacation was ruined. One day when we came back from our hotel all our trash had been taken out of the trash cans and left on the tables next to our stuff. Staff was also very loud in the hallways talking back and forth across rooms while cleaning during the morning hours.
Staff very helpful. Excellent parking facilities. Large and comfortable standard room.
Free breakfast was great and the Shuttle for local are drop offs was pretty cool too. The shuttle didnt go very far or run late enough.
THe hotel is on Broadway and up the hill from the Honky Tonks but well within walking distance -- and in any event it has a free shuttle service operating to and from the hotel within a two mile radius. In American terms the included breakfast was both good and included plenty of choice - both hot and cold.The rooms are a good size and the staff are extremely helpful. The temperatures when we were there exceeded 100 each day so the outdoor pool was just the job. Finally there is plenty of on site car parking.
Staff was great at the front desk....nice complimentary snack bar in the afternoon Rooms were not serviced by 4pm...so just got fresh towels
It was what we needed since we were only in town for the night and just needed a place close to the bars before crashing. Shower was dirty, random amenities fee, and bed was not the best.
The rooms were spacious and comfortable. Just a couple blocks from downtown, so you don't really have to drive anywhere. The decor was a little dated, but that didn't affect the comfort or the overall stay. That was really my only beef.
Comfortable, convenient and value for money No
Staff was friendly and nice Lots of fruit flies in the room. room smelled bad. Toilet was very small. The beds were squeaky.
Being double charged.
Comfort and breakfast Parking was fine when we arrived at 3:00pm, but when we arrived back at 11:30pm from our outing we had no place to park, got to end of parking garage and couldn't even turn around, so we had to back out. Very disappointed in this. There should be enough parking for guests
Spacious room with a roomy desk and chair Inability to open the window and get fresh air
The location and historic charm are off the hook, Rooms we're lacking for the quality we were expecting.. All and all good stay...
The staff was amazing and super helpful! Everything was clean and nicely remodeled! The hotel has zero parking you have to pay to park which was very expensive!
Staff was wonderful. Rooms well appointed and comfortable beds The fitness facility could be expanded by a lot!!
The location is great for proximity to downtown and Vanderbilt. The bar and lobby areas are nice. Bartenders were friendly and had good wine suggestions. There was a wedding on Saturday that took over the entire lobby for much of the day and night, so that cut down on our enjoyment. Friday night we enjoyed having a glass of wine in the lobby while listening to live music and waiting to meet friends for dinner. The shower stall was old and had mold and mildew stains in the grout. We were awakened several times during the night by people passing through in the hall. They weren't being excessively noisy; it seems to be a design flaw. I much prefer the Hutton. Even the Loews is better.
Great view on 18th floor. Beds were exceptional. Furniture was comfortable, not just good looking. Did'nt turn it on, but large TV. Very easy key card swipe system. Friendly concierge and wait staff. Fast, plentiful elevators. Traffic noise waking me up. I was on the 18th floor! Construction noise. Not Westin's fault but not pleasant. No parking, which is cheap, but the biggest issue is that I could not get safely to the valet drop off area because of the construction. That, they could have dealt with. Outside bellhop valet seems beaten down by the construction chaos. Had two dazed, almost rude encounters. Had a bellhop push a cart between me and my wife while we were walking in to check in.
Easy access, location, covered parking, clean place.
Hotel was closed down, apparently for weeks, upon arrival, due to an electrical issue. Was not notified prior to arrival...decided to cancel rather than agreeing to stay at their replacement Marriott which was further from downtown and not rated as well.
Great location, very clean and new hotel. Off street parking, easy check-in and friendly staff. Walls are a little too thin, slow elevators.
Staff was super kind and caring.. great facilities . Nice nearby locations.. great value. Totally worth the trip