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The room was overlooking Central Park and very enjoyable. My Grandaughter(10) and I were so impressed by the hotel service. Everyone was so accommodating and friendly. Best NY trip ever! Central to everything You see and hear everything in NY. Its a life experience !
They hit me with a $30 dollars plus tax facility fee which is ridiculous why should we pay facility valet parking is ridiculous expensive , they hotel needs to be updated the style is from the late 90's we should get more for what we paid for
Lack of staff response to requests. Misleading parking rates. Lack of room service after 11:00 a.m. One phone in room did not work. Rate changed during my booking of room. This used to be a prime hotel, now 2nd or 3rd rate.
Good location and comfortable bed Huge amounts of dust on the wall, no fridge, no tea amenities, staff selectively nice to some guests only, no breakfast despite of the USD 400 per night tag
Location was perfect! They have a house car that can take you to the airport or pick you up. We had a king room that was beautifully decorated and so spacious. Would definitely stay here again. There were a couple of spots that were stained on the shower curtain and on the down comforter. However, I never felt that these things weren't clean there were just some spots. The knobs on the shower were backwards and the facet was slanted so it was sometimes difficult to turn the shower off. This doesn't take away from the fact that the shower felt absolutely amazing!
The location is amazing and the staff generally helpful. Rooms need some updating as do the bathrooms, but overall the hotel is good value by NYC standards.
The bed was certainly comfortable. Probably the best part of the room. A coffee maker would be nice to have.
Large Thermostat didn't work so tbe temperature was 80 degrees all day. Couldn't call front desk BC phone didn't work. Old towels were in room
Location is good. The front desk people are not friendly. They hit me with a "Facility Fee" of $30.00 puls tax (daily) no prior explanation from the front desk ( as to what Facility had I used) when I checked out. Poor communication with guests. Luckily I did ask them to waive this charge. They should explain to me on Facilities Fee when I check in!. Poor customer service! Would I come back to this hotel? You guess!
Great location, fabulous staff, good amenities. Old beds, lumpy pillows, dated decor.
I like the location of the Park Lane Hotel. The stuff was very friendly. I didn't like that when I got to my rood the bathroom looked dirty. The toilet seat had a urine on it which wasn't the best welcoming moment.
They ignored my original reservation of a King executive suite and put me in a double room. This room had gum on the floor, the bathroom looked dirty, the carpet was disgusting and discolored, overall it needed to be updated. I complained and they ignored my reservation, again, and put me in another double room. This room was slightly updated, but still not what I paid for! After returning a third time, they finally gave me the King room I paid for, but it was almost as disgusting as the first room. Luckily, I had business meetings and was not in my room very much, but it made the end of a long day very uncomfortable. I would not recommend this hotel to anyone!!
The location of the hotel is just wonderful - could not be better. The lobby and doormen were very friendly and got to know us during the week we stayed. Our room was beautiful but had no view whatsoever - it looked into a lightwell. My wife and I felt that the front desk staff let the place down. We were promised an upgrade to a room with a view from one receptionist and told to come back at 4pm on our 2nd day to move. After coming from lower Manhattan to make the promised move the receptionist had a change of heart and told us no other rooms were available - although we knew that there were. Front desk staff were the only disappointment during our stay.
Location, size and service
Everything was first class! No negatives!
Staff were very friendly; rooms were cozy and comfortable and quiet. It's quite lovely but a bit staid for my taste. Location though is fantastic
The staff was incredibly thoughtful, and the room outstanding. Not a thing - excellent experience all round
A superb, class-act, old world hotel. The real thing. Can't wait to stay again. No.
the old world ambiance and the courtesy and professionalism of the staff.
Professional staff. Huge room for nyc. Complimentary products in refrigerator (water, sodas) Nothing.
easily accesible and friendly staff no lounge. A hotel of this nature should have a lounge
Good location near main atractions Yes, bad attention, lack of amenities.
The location of the Hotel. Very close to the shopping area and to Central park.
the location is great- staff helpful
great location very expensive food
It is a small elegant hotel. The rooms were spacious and beautifully appointed. We loved the hotel, but returned to find our room had not been made up all day. They got someone right up to us, but I was surprised by that.
as this was christmas the hotel lookes lovely the staff were very helpful and the location was good fot central park area
The locationa and staff is great. The Hotel rooms are shabby
the hotel was very centally located i did not like the way we were receives at the reception desk.the person that receiveved us was very to the point and did very little effort to try to accomidate us.
The Library is a gem.....Outstanding food, service and ambiance
Friendly staff and traditional hotel
Spacious and well-equipped, comfortable appartmens, excellent location, concept, friendly and helpful staff, free access the Internet, attractive design,
convinient noise level from the street and ventilation
Me and my family loved the days that we spent in Aka Central Park... The staff is great... The location is wonderful... We felt like home... No
Please write at least 15 words
great place great staff convienient to NEW YORK
Location, Cleanliness, confort
The location is awesome. The room was great also. Nice bed, shower. Free internet with good speedy. For 7 days or less has a housekeeping for free.
Good location, clean comfortable rooms bathroom too small for double rooms
We have nothing but complements for the hotel. The staff were extremely pleasant and helpful, without exception, the location ideal and the quality of rooms first class.
have not heard any "no, it is not possible" no
Everyone was extremely helpful and the rooms were large and clean. The hotel is located on a side street, close to shopping but quiet. I would highly recommend this hotel. The prices in the hotel restaurant were extremely high. A cup of coffee was $10 and yogurt with granola and berries was $27. It was very good but this wasn't room service but actually in the restaurant.
good personal service and good location my deluxe room which is more expensive than their standard and superior rooms already was very small for the price i paid even in nyc. also tiny closet space and drawer space.
excellent location in quiet street of Madisson aveniu on Manhattan ,very close to Central park and all shops. Very professional staff always willing to help. Very comfortable beds with beautiful luxury shits with silky finish. aircondition was not working well and making it worse buy high temerature of 40° BUT STAFF WAS VERY HELPFUL BUYING SMALL AIR CONDITIONS FOR EACH ROOM ! Special treatment only for guests with american express credit card, it would be nice if that treatment is extended to those traveling with visa gold card.
The hotel staff was - without any exception - very committed and excellently prepared to facilitate all guest needs immediately Concierge recommended a restaurant (the water's edge) to follow the 4th of July fireworks, but from there one could not see even one rocket. A lot of money wasted for nothing.
The location was great!
small hotel and very close to Central Park. service was impeccable no
The attentiveness of the staff and the location. The bed was a little uncomfortable.
Nice facilities and great location Hotel staff could be more helpful
The property is vintage upper East Side in design and service. The property appeared to be maintained extremely well and the staff was always attentive. The rooms were immaculate and very well maintained. The location is walking distance from both upper East side boutiques and restaurants as well as from midtown shopping, museums and people watching. Subway access is also very convenient. I would recommended this hotel to anyone looking for an old world luxury experience in the heart of vintage New York. I would also return without hesitation. No complains on this visit
Friendly and helpful staff, great location and comfortable rooms
location room comfort breakfest , no restaurant for dinner , staff has charge double my card
Everything - and especially Norman the Bartender - a great person. None.
The service at this hotel is the best we ever had.
Very dedicated hard working staff from the front door men to the cleaning people. Exceptional service, wonderful amenities, excellent location, close to everything. Nothing.
Staff were incredibly courteous, friendly and helpful. Club level facilities and food were excellent. Surprized considering the price that the room was a bit small
This hotel is by far the best hotel I have ever stayed at. The Ritz Carlton staff could not do enough for you. The place is luxurious and no request is too small. The staff are very courteous and even though the Hotel is geared more towards adults and business travellers, the staff were exceptionally friendly and welcoming to my two children. Who also thought this hotel "rocked"!!
Faultless service, excellent attention to detail, great location some problems with check-in, room was not ready
The best things about the Ritz Carlton Central Park are its Club Lounge area and Spa. Especially good is the ladies lounge where frest fruit, beverages and La Prarie products are provided at no extra cost. The hotel is expensive but worth every cent.
great location and view on Central park
location crazy crowded lobby!!!!
Ubicacion Todavia algunas partes en remodelacion
Luxurious hotel and rooms.
The best concierges! Very bad breakfasts. A small choice, tastelessly, the high prices.
The hotel is amazing, it was renovated recently and worth the price to stay at this historic hotel at least one time in your life! Also, location is excellent.
everything is superb... from the location, the room , the food, the service no complain at all.
Ambience and history. The Hotel's position is fantastic and the staff were a pleasure to engage. No.
Courteous and professional staff. Very nice restoration of this NY landmark. There were no mirrors in the room. Only the one in the bathroom vanity.Maybe they are still finishing the decoration details.
The location. the phone at the room did not work properly
Service and response was good. Disappointed at the Sunday Brunch.
price was right, good location noisy, poor service, still under construction.
the location, the bed, and espicially Pernel the shower
Staff, location, quite clean. // Empleados serviciales, localizacion muy buena, bastante limpio. Still working on the refit. Air Conditioning very noisy. Very expensive breakfast as many other hoterls in ny. // Sigue en obras. El aire acondicionado muy ruidoso. Desayuno carisimo como casi todos los hoteles de ny.
The hotel is in the last stages of intensive renovation, but the renovated rooms are up to modern luxury standards and any inconvenience that you might experience is more than compensated for by the really cheerful staff. The Opia restaurant, which is independently owned by French management is good quality and a it has buzzing, funky bar.
Very clean, very comfortable beds. Staff was very knowledgeable, friendly and accommodating. Will definitely be staying here again as the location is terrific. Subway is close by but it was an easy walk to museums and Central Park. Many great local restaurants and Whole Foods is a short walk away. I loved the "my pie" takeout around the corner.
very comfortable beds and friendly staff Room service was not great - and there is no lounge /foyer area to meet and greet or to sit and have a coffee.
It was a very fun design for the hotel, and I really liked the modern/scandinavian look, especially the stone and glass bathrooms! The bed was surprisingly not as comfortable as I would expect from a hotel. It was a bit hard, and the sheets (especially the fitted one) a bit scratchy (though the comforter was very soft and nice!)
The junior suite was nice. I had to request twice at the front desk that an engineer come to my room to check on noise in the walls. The engineer said that nothing could be done as it is the result of water going down the pipes. Thus, my sleep was disturbed multiple times in the evening. In addition, I requested to be moved which they could not and did not offer to move me to an equal or better suite.
work in progress in the hotel.
The staff is excellent. There are additional amenities including a bar, restaurant and nice seating area. The rooms are nice, but a bit dark. Would like softer towels.
Quiet and luxury. I think is too expensive comparing with Plaza were I was for 3 nights on the same trip.
Amazing park view from the room
the uniformed doormen and elevator operators.
The top, or at least very close to it; you still feel at home, or perhaps even better than at home, with a very friendly and helpful staff.
The rooms were beautifully updated and luxurious. The location is perfect. The only thing that we didn't like was the very, very long wait for room service, especially when it was obvious that the hotel had few guests that weekend.
We were impressed by the friendly staff and the feeling of being made very welcome. All the staff we talked to were so polite and friendly and obviously enjoyed their working environment at the hotel. no, nothing
i visited nyc no everything was perfect
The staff was awesome,the epidemy of good service, kind and helpful. The room clean and organized. The AC could have been cooler, but slept great. I forgot my charger and called back to see if they had found it, they held it for me and I picked it up with my bag a couple of hours later.
Hi Guy's, I had a wonderful time the staff were so nice helpfull from the time we walked in to the hotel It was a big treat for my daughter 11years and me Can't wait to go back x Hazel
Clean, nice, older facility. Staff is very friendly. Small rooms. Bed not very comfortable and the showers need a door! I realize that's trendy, but it's too cold a breezy!!
our room was amazing! and a great location. you need to pay for wi-fi
the bed was very comfortable ,nice and quiet in hotel, room was very small,but got upgraded to a suite.noisy on second floor from trafic.receptrion area could be up graded.not close to time square.
That we all fit very well and locatinon is grate Tus restaurant is not very good, Is expensive, has bad service, and has no god food
The air condition was switched off because it was winter, resulting in extremely overheated rooms without any possibility of cooling. The staff offered a ventilator which was broken. Never will I ever go there again.
I loved the location. There was a lot to see in walking distance. The room service was great and the walk in shower was nice. The room was a bit small. There were a few holes in the wall above the TV, which were a bit of an eye sore. Parking was listed as an amenity when in reality you go park your own car somewhere on the side of the street.
Large room, comfortable bed, convenient location, pleasant and helpful staff
Rooms comfortable, good amenities, friendly staff, well located Bed was not as hard as we like
Liked overall feel. Location great. Our room was very quiet as promised. Owner needs to invest in climate control system. AC not available during 70 degree days. Staff was very helpful and provided fans but this hotel would be so much better with modern a/c. Would love to recommend but that's a problem.
Very noisy because of the outside ventilation that makes a terrible continuous noise, very bad room service (meaning the menu is terrible) and they ask you an extra $7 to deliver in the room!! Room decoration could easily be improved, specially the floors. Not a good experience to my taste although it is a pity because the location is fantastic
the showers are incredible, the staff are friendly/helpful, and the rooms are beautifully designed.
Excellent location for sightseeing,shopping and Central Park.
The hotel is exotically sparse, elegant in its appointments, despite the unfinished sense of the rooms - you believe you are in a loft to be sure. Rooms need a luggage rack to place suitcases on, and the lighting in the bathroom was not informed by a woman.
the location. kindness of the staff. space in the room. bathroom .size of the hotel breakfast can be better
I found the staff to be extremely friendly and helpful - this gives such a good atmosphere. I would have wished that their coffee shop served tea - why not?
The relatively small size of the hotel. The high rate on the 30th and 31st December (500$+ , with the charges/tax)
Very good location and friendly helpful staff. Very comfortable beds Small bath, no counterspace. Our room faced the street and was very noisy from the outside traffic.
Decor and location The street was noisy at night (e.g. garbage collection) and windows didn't keep the noise out; air conditioning was blowing air straight on my head when sleeping
The location was great and design was very chic. Bed sheet was clean and comfortable. Shower was great. The room was a little too dark and seems it has not been updated. Carpets looked dirty and bath room had molds and cracks.
The room was large, larger than a typical hotel in NY. The bed was king size and very comfortable. Having a kitchenette was a pleasant surprise. Very quiet, also not typical in NYC. The room needs some sprucing up. Needs painting.
I was upgraded to an apartment which was designed as a home, with beatiful artwork, books etc. It made our stay very comfortable and enjoyable. The lack of plates in the continental breakfast
The size of the room was incredible, especially since the price was comparable to other, much smaller, rooms in the same area. You are basically getting a small apartment for the price of a regular hotel room. The building is quite old. If people have allergies or other aversions to older heating systems, etc., I would avoid this hotel.
efficiency and courtesy of staff . Ideal location. value for money. Accommodation excellent room very comfortable very clean. We did however find the continental breakfast at the bistro poor. Not worth the money.
The location was brilliant and the hotel was quality. The room was huge! The price on booking.com was great, wouldnt be that great if had to pay full price. The front desk were not all that accomodating. Mde us feel like we didnt belong there.
We were extremely pleased with the room -- unexpectedly luxurious. Very friendly helpful staff. Appreciated relatively inexpensive valet parking.
beautiful big rooms. excellent location. the service was not bad but not so kind, as you'd expect from this kind of hotel .
Excellent facility and staff I forgot my razor and they gave me a free razor that made me bleed profusely! I can't fault them for my own mistake, but, please find better emergency razors for your guests Lombardy, everything else was perfect.
staff and location
Good location, lux accomodation None, we loved it!