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VERYy convenient location Rooms a little small - but they're only for sleeping in!!!
I don't think anything has changed in 50 years and it's all very tired. I don't even like modern things really but there is no charm and it feels like the hotel has been ignored for a long time
Nice position, good place to stay for shopping, city trip, and broadway shows. Nice view of the city from my room! room could be cleaner, average hotel staff, small room
Good service, central location and not much noise. Missing Internet-café, as we did not bring the lap top with us.
the New Yorker hotel is in a perfect location for visiting and shopping and we really appreciate this. Maybe the difference of price according to the days of staying. they should make a special offer for those like us who stayed for an entire week.
the fact that is in the centre of NY rooms are very small and avg 200 $/night is too much
We had a small suite and the room was very spacious, unlike many other NYC hotels. The bedding was not as luxurious as I would have liked. I could have used an extra blanket or two.
Poor staff attitude, old and poor maintenance, tiny rooms, decent mid town location
The location is perfect for shopping and sighseeing. Hotel has 2 restaurants serving good quality food. It has a spacious lobby with fast check in and out facilities. It offers security safes at no charge. Security is very strict in the lobby before you enter elevators which makes female travellers feel very safe. There are lots of really good restaurants nearby in 7th Avenue and en route to Times Square. I loved everything about the New Yorker. There is nothing bad about this hotel.
The only thing we liked about the hotel was the location. The rooms were very small and filthy dirty. The staff was really rude. It was difficult to understand the English of the people working at the front desk and some of them were nasty.
Good location The hotel felt tired, although to be fair, work is being done to improve it
I have stayed at this hotel in numerous occasions and think its a good location . The front staff at the initial check in were the rudest staff I have ever met.I felt in this occasion they were despicable.I would therefore think very carefully before staying there again !
how central it was staff seemed to be giving out to people a lot on the day I was there. The staff were efficient but not the friendliest
Nothing at all, I will never come back Rooms smelling bad,unacceptable breakfast, big delay for check in,
I loved the position of the hotel and the comfort of the bed. That's all you needed really , it wasn't a big room but you knew That going in , the water was hot for such a big hotel and Whenever l needed help from reception etc it was not a problem. Didn't find the wifi coverage very good.
Location was good, not a superior room. Hotel offered a 30% dicount we paid over $200 a night not happy about paying the higher price. Told that I could not get the discount as I had booked through Booking.com Do they have any superior rooms as booked? Very poor quality of rooms offered. From some of the reviews I expected better.
Location and convenience excellent. Rooms very average and generally inadequate space in them.
it is at the center of the city the room quality
Location Washer leaked. Never fixed, rubbish can was placed by hotel staff to collect water leak. A third world hospitality handling.
location excellent internal decoration needs updating, rooms and corridors very b asic
good service The hotel is to big.
Nothing Everything, poor service, not clean, there was hair in the bath, a mouse in my room, rooms need updating. Cues to check in are rediculous. I can honestly say this is the worst hotel I have ever stayed in and will never go again or recommend to anyone. The only positive is the location, and to be honest I would rather stay further out and get a taxi into the city than stay here again
Very disapointined with facilities and value for money
Beautiful space with clean rooms and very good service. We only stayed one night but we look forward to returning.
Everything was perfect
My husband and I were traveling with our 2 adult children and their traveling companions, so we booked 3 rooms. All rooms were spacious and comfortable. Decor was trendy, with high end amenities. We loved the rooftop bar and had a great meal at the attached restaurant. Location was perfect. Overall, a great stay. Some of the furniture in the room was showing some wear. And the desk chair was the only chair in the room. Also, the closet was very small. Not enough space to hang our clothes and coats.
The rooms were clean and very comfortable. The front desk staff was very friendly and helpful.
Check in and out the staff were pleasant. Comfortable beds. Too focused on being trendy. Was advertised as a 4-5 star. More like a 3-4 star No coffee makers in room.
The staff was very helpful and very friendly!
The hotel has a lot of things going for it, judging by our recent visit. The property is very clean, the location close to Times Square and Hell's Kitchen is convenient, and there is a subway stop on the same block. The room was very spacious and comfortable. All in all, it was a great stay. The only thing to point out is if you're a light sleeper, earplugs may be needed. We were on the ninth floor but could still hear cars blowing their horns and there is a police station next door, so sirens can frequently be heard.
Front desk was wonderful, just things beyond their control occurred. Shower in our room squirted from wall even after repair man tried to fix, had to change rooms, delay in getting extra towels from housekeeping--the biggest and most noticeable is the cleaning staff does not know how to properly clean a room, wood floors not swept in rooms and the space between glass showers and sink have never been cleaned--whole bars of used soap, hair ties, wrappers and etc in the space-- just totally gross-- room 306!! They really need a lesson in how to clean a room!!!
I like the new trend of wood floors, as used here. Seems cleaner. The rooms are very attractive, but less functional than others. The beds are very comfortable. There are lots of places to plug in devices (regular outlets and USB) in several places. Elevators are plentiful and efficient. Loved having a Keurig coffeemaker. I interacted little with staff, but all I encountered in the hallways were friendly. A little off the beaten track, which is good in the city. And right next to a police precinct, which made me feel extra safe. There was no drawer-storage in my room (the closet is elevated, so you can put things on the floor of that, plus belowe the closet are two cubbies - one with the iron/board and one with a safe, but not really convenient for clothing). There was no countertop space in the bathroom for cosmetics, etc. No minibar, which is a sign of 4* and up, to me. And all that is provided are paper coffee cups. Some people may like that they may be cleaner, but I like glass glasses, and ceramic cups. Since I brought a bottle of wine, I asked in the bar if I could have a wine glass to take to my room and the bartender said he wasn't allowed to give one to me. I had a problem turning my TV off with the remote (it would just come back on) and a late night call to the front desk was no help ("Just turn the volume all the way down.") I eventually found a power button on the TV, but the desk clerk should have suggested that. At check-in, the clerk was not unfriendly, but when he handed me my keycard, he didn't really explain anything about the facility (breakfast, etc.) like people usually do.
close to penn station I stayed for 4 nights. very loud and i'm talking about car trucks passing by it's people banging on trash cans and construction. The hotel is next door to a police station. room are good size but decor is modern cheap looking with dispensers for shampoo and body wash glued in the shower. I would not stay there again.
I have stayed at the Tryp several times (perhaps 8-10x) over the past few years. Overall, the room size is good, price is good, nice little bar downstairs. Decent accommodations for the money. The staff was so horrible this time around. Just overall not accommodating. There was no hot water on the coldest day of the year. My husband took a freezing cold shower and the just put their hands up like oh well!
Close to subway stop A lot of noise in room hardwood floors and thin walls, makes for a noisy experience especially with the exit doors being slammed by housekeeping all day. Could hear full conversations in the rooms from neighbors
Great value! We had an enjoyable weekend visit to NYC with a group of friends. We stayed in a Premium Room with 2 Queen beds, and a pull-out sofa. It also had a mini-fridge and wet bar area. The room was huge, clean, and very comfortable with tons of windows. The location of the hotel was convenient to our weekend plans at MSG. Hotel lobby staff was friendly and helpful with restaurant recommendations. I would definitely stay at this hotel again, and would certainly recommend it to friends.
The best service and kindness help from the front desk lady impressed me , as the door keys were not working she took us to our room personally,
Good location Tiny room, too small for 4 people, could not open luggage. No coffee or water in lobby. Unfriendly front desk staff. Promised to move us on second night but never followed through.
LOVED the place. By far the best value in the city! the room was perfect for our family! The bar and lounge in the lobby ROCKED! Roman, the bartender was great! The entire staff was super friendly! 5 STARS !!
I didnt like anything about it. I reserve a room with 2 Queen Size bed when we get there it wasn't reserve for us awful experience the man in the front desk he suggest his going to look for another hotel but we were so tired we just need to relax.
The location is awesome! The cleanliness and comfort of the room fit my needs well Front staff in evening is less than eager to communicate about the room availability and rates. I reserved the room via Kayak and the concept seemed foreign to the staff.
19th Fl room was clean and very quiet, bedding was high-quality. Near (but not too near) Penn Station. Small bedroom, but big bathroom. No closet, just a small cabinet that could not accommodate a business suit, much less an overcoat. Elevators extremely slow.
Bed was very comfortable and staff was very courteous. The room had a modern updated bathroom. The room was very small.
Great service and nice rooms Nothing
The room was spacious for NYC standards and very clean and well kept. The furnishings were modern and kept up to date. The staff was friendly and accommodating. We enjoyed our stay. It would have been nice to have a refrigerator in the room to keep our water, wine and cheese cold.
Nice interior All staff Ive come across felt like security. They dont respond to greetings. When they selectively ask to see your room keycard to enter the hotel and you see the people in front of you stroll right in while you get "carded" almost everytime...Im a well groomed mid 20's asian business man on vacation what more do you want? And in the heart of korea-town no less! I avoided the staff for the rest of my stay due to their less than friendly disposition and most times they seemed too busy to talk to you because they are allll on their phones textingg! Mainly speaking of night staff. For such a historic Landmark of a Hotel the staff certainly takes away from its authenticity,beauty and glamour. As far as the rooms go everthing seemed fairly clean and nice. Only issue was the brown water I had to shower in and the air condition wasnt working the first day but their engineering staff promptly fixed the A/C unit.
Clean rooms, Small rooms
Items of our luggage were stolen
Friendly and accommodating staff! Loved that everyone was there willing to help. Also liked the security of staff checking to make sure that all guests coming into the hotel were in fact supposed to be there. Didn't like that there wasn't a fridge and/or microwave in the room given the price. Room was very nice but for the price I would've expected at least a fridge.
Nice hotel Check in process was BAD Booked via Kayak and they did not have my reservation I had a confirmation # Took almost an hour to resolve
Nothing I liked. Worst costumer service!! Front desk guests service were so rude. My room was already paid and booked for but still had to wait two hours just to get my room!
Close enough to walk many places. Staff was extremely friendly. Horrible view from window.
Location, rooms are comfy , free internet My mother's shoes were stolen, Along with my nephew's (2 and 1/2 yo) pillow and toys. The shoes were inside a suitcase the entire time which makes the case even worse. We complained at the front desk, but the staff were unapologetic and did nothing to solve the issue.
We appreciated the entire stay. It was quiet, friendly staff, clean, accomodating, close to subway. Good food . We had to leave. We have recommended it to others and will be back.
I gues for us-measures this Hotel has to be considered old The Service is excellent and it is Central
They people were great Lack of coffee maker / limited to one coffee per day..
we were checked in really quick . breakfast was enjoyable . staff at reception were realy helpful in directions and questions . dinner was very good in the evening and brendan bar was very enjoyable bar to drink in. but location location location ,would not be beaten heating system was noisy and lifts slow during busy times.but not bad enough to put us off staying here in the future
It's a nice modern boutique feeling hotel. Staff was nice. After a night of jack hammering (location issue more than their fault) there was no hot water at all in the morning. They refunded a portion of my bill but it was brutal. They should consider also soundproofing the Windows more.
The front desk staff was excellent. The linens were very nice. Blow dryer didn't work. Called housekeeping for clean towels and replacement blow dryer. Waited an hour. Never showed up. Later they cleaned room and left clean towels but no washcloths. It has potential just have not worked out all the kinks yet.
I like this hotel... Friendly staff...excelent location
the location was great! close to times square, empire state bldg. and 5th avenue. Also just steps away from subway. I would stay there again. The staff was very friendly. They are remodeling. the hotel is going to be very nice once completed. Our room was recently remodeled and it was tastefully done.
the bed was very comfortable and bug free..! could of done with tea/coffee facilities in room though, staff were brilliant.
Very nice staff 206 should be a storage closet! Nestled between two fire doors, starting at 4am, the two fire doors slam prohibiting any sleep!!
Location is great and the subway station is just in the corner of the block. Comlimentary breakfast is just OK, however if you are a familiy, it is important to have breakfast in the hotel in New York. Breakfast is served in the nearby bar& grill and its atmosphere is great. One of the front office staff was very kind and helpful, so I would like to thank her for everthing that she has done. The hotel is very old and needs complete renovation. The rooms are not large enough to accomodate a familiy of four. It seemed the most unclean hotel during our visit to USA. Housekeeping staff is interesting (I guess they need a short course to learn how to behave to customers). In conclusion, location is OK, but nothing else...
The most comfortable bed I have ever slept in. Room was cold in November, as heat had not been turned on.
Perfect location, just a few steps from major stores and 15 min walk to Times Square. Friendly staff. Clean rooms. Just two elevators. For some rooms you could not control the heating, just the cooling air.
I'm not one to write travel reviews but I had such an incredible experience here I felt the need to share! Came here for a staycation (roommates, amirite?) slash birthday celebration and our choice could't have been more perfect. In a word, this spot is snazzy. The decor, fixtures and furnishings are reminiscent of the Prohibition/speakeasy era with a modern, chic twist. Just by standing in the lobby you instantly feel a little more immersed in something cool and vibrant. There is a palpable sense of imminent adventure and intrigue here, definitely a boon to kick off your New York City escapade. Inspiration is abundant here! The rooms are immaculately clean, chic and quiet. Bed is ridiculously comfortable and also features hidden storage drawers, so be sure to check under the huge fluffy down comforters they're topped with! There truly aren't enough adjectives to describe just how accommodating and incredible the staff here is. So friendly! Everyone here is a paragon of guest services for competing establishments to emulate. If you're looking for a stylish, urbane backdrop with ubercool yet welcoming vibe to your Gotham City foray, book with confidence at Archer, it is truly a stay to remember! Check out is at 11, not 12. Only downside to this hotel, otherwise it is magnificent.
Beautiful property, well thought out rooms, great amenities and attention to detail. They need to iron out a lot of issues - the hotel is super new so they likely will. Room service is expensive, not very good & delivered in cheap take out containers. Very slow internet - borderline unusable if you're a business traveler. Staff nice and polite but very impersonal,
Clean, elegant rooms, comfortable bed, great shower. Hallway noise came through the door easily.
The staff was very friendly and professional. The even remembered us the next day. Evan was wonderful, positive and up beat. Everyone was very helpful, even moved us when our AC was malfunctioning. Rooms were kind of small but then we were in the a limited amount of space as far as the city was concerned.
Staff was courteous and friendly. Room and bath were clean. Goodies were on the nightstand every evening when the bed was turned down. We walked and took the subway to where we wanted to go. All directions were precise. Subway was 2 blocks We would stay here again.
Decor was great, rooms were clean and mini bar was stocked with great snacks at reasonable prices ($2 per soda). Rooms were small but this isn't unheard of for Manhattan.
The staff at the front desk was very friendly.
Mo the bartender and Grace at the front desk went above and beyond to make my stay pleasant.
When I first got to hotel to check in I was informed that the room I reserved was not available and that I never booked the king room. But this not true I had my confirmation number and the reservation saved on my phone. So she put me in a queen room and charge me 461.00 but the deal I reserved was for only 261.00. So when I check out I was told that 200.00 would go back in my bank but it still hasn't. So I will never book through kayak again. I was robbed 200 dollars and was giving wrong room.
Really a nice, modern hotel in a convenient location with friendly staff.
Roof Top Bar, location Expensive, small room, mattress made loud noises getting in and out of bed. No room service, no food except after 6PM.
The strand is in a really great location if you're a first timer to NYC and want to be able to get to a lot of things quickly. Times Square, Empire State, Rockefeller Center, Bryant Park and the library are all super close, and the subway is right there to get you the rest of the way. Chelsea and the Highline also in walking distance. The room is fine, had everything we needed, was clean, and had a cool-looking shower, though we didn't end up with a view of the empire state building. Whenever the people in the room next door arrived or left, we could hear them like they were inside our room or opening our door. thin walls, I guess. Not a huge deal, just a little startling.
Given the price of hotels in NYC, this is an extremely excellent hotel for the price. Most hotels I have stayed in while in NYC for this price or a little less were nothing more than a room with just enough room for the bed. Not the case here. The room was very large compared to other rooms and very well kept. I will be coming back.
The restaurant was nice. The location is good. The room had a nice view over the Empire States but it had too much noise from the street. The complimentary kits of the bathroom was too poor.
Brilliant location. Value given breakfast was included into price. Very friendly and efficient service. Clean and modern rooms. iPod charger in the room. The air conditioning was a little bit noisy. The rooms were a bit warm at night.
The location is not bad--on 37th st between 5th and 6th. The staff were very friendly and helpful. The wifi was good. They had free coffee in the morning. I can not recommend this hotel. There are so many issues. The room was unbelievably tiny with no space for a table, i.e. no place to make or drinnk coffee. The only way to use a computer is to put it on your lap and sit on the bed. There is construction going on everywhere, with noise and dust, and one of the two elevators is out of use for hotel guests. I had a room in the back. It was quiet but had a depressing view of rundown buildings and garbage.
So pleased with this hotel. Great, helpful staff. Great location. Awesome rooftop bar. Bistro bar was comfortable a d food was great. Absolutely no complaints.
Great location for all city shopping and attractions, staff friendly and helpful. Nice clean room and comfy bed.
The staff were wonderful. Our room was quite nice and more spacious than we expected. Apparently the room had just completed renovation and was approved for occupancy the day before we checked in. The rooftop bar is very attractive, with a fabulous view of the Empire State Building. The renovations that are in progress are a real nuisance. The restaurant and the fitness center are closed for renovations. During the day, and sometimes in the evening, only one of the two elevators is available for guest use. That was very frustrating. More than once we took the stairs, both from and to our 8th floor room, because of the miserable wait for the elevator to arrive.
The proffesional service, the location, the nice bed and the breakfast that was included.
the friendly and helpful staff and a very central location we liked it all
You can ear a lot of noise fron the streat
The bed was so comfortable! The location was very central. No business center and no pool.
Friendly staff and comfort of the bed! Tax additions to bill
Nothing Rude Staff, small and dirty (smelly) rooms, expensive as all hell. Not worth it
Great hotel. Friendly staff. Great location. I gave this hotel an "okay" because of what seemed to be chaos in the kitchen. I would order an item, the friendly person on the other end would say ok. But...wait for it...each time I ordered and confirmed my food items, I received a call back telling me they are out of at least one of what I'd ordered.
Concierge was fantastic. Restaurants were great. Vibe was relaxing and cool.
Love Kimpton, the hotels and service are always top notch. Looking forward to staying here again. Having to leave the hotel was a bummer
Very kind and attentive staff. Nice and clean room. Excellent location for us. Quite expensive. None.
after renovation, but with some scratches already; friendly staff really cares; fitness room; complimentary tea and coffee every morning; safe and nice; great view from deluxe room expensive, but very standard, breakfast; windows need to be cleaned; at this price I would expect the room to be larger; I would prefer more light in the room
Location near Penn Station, wonderful receptionists, especially Victoria, perfect room and view
Nice modern rooms. Great location. Food carts one block away at Greely Sq.
The restaurant was nice, good food The room was never properly cleaned. I stayed for 6 nights and the room was never fully cleaned. The bathroom mirrors had the same smears the entire stay, the floor was dusty and hairy and I saw the same piles of dirt from day one. The glass shower wall had a soap scum that remained the entire time as did the bathtub. The entire room was dusty and never saw any of it cleaned. And I'm quite certain my sheets weren't even changed daily. I believe the cleaning crew only changed towels and made the bed. I also asked that they did not leave the a/c on 65 each day and i continued to return to an ice box daily!
My room was clean and the location was good. I was surprised to be given a handicapped accessible room when I didn't need or ask for one. Two different hotel staff tried to gain access to my room twice within a half hour after I arrived, and another began cleaning my room the next morning before I had checked out.
Spacious room with kitchen, staff very friendly Room heating not controllable --> too hot for comfort, small bed (no way that's king size), very noisy, outdated interior, bathroom bit grubby, door had blood stains on it
The beds were very comfortable. Good restaurant, serving fantastic food.
Very large and spacious. Great deal for the price!
Location of Hotel and comfort of room No
courtesy of the staff - good location, outside Madison Square Garden.
A very central location, within walking distance of major attractions, landmarks, shopping all the transportation options at Penn Station.
Large comfortable room, amazing bed, close to all the great sights of new york slightly tired looking carpet and bathroom, a bath would have been nice
The staff was great. It lacks personality.
The location suited what we wanted to do. It is noisy and busy but that was ok for us. Location and room size.
Centrally located in Herald Square, this hotel is perfect for a visit to New York City. We had a renovated queen room, and though it was small (all hotels are in the city), it was well decorated and incredibly clean, comfortable, and quiet. Romantic lighting, flat screen TV, good sized fullly-equipped bathroom with tub, comfortable bed with plush white comforter, black out shade on the window, air conditioning, and accommodating staff. I wasn't sure what to expect when I arrived because I'd read some mixed reviews and the lobby is a bit outdated, but my room was beautiful and my stay was flawless. Highly recommended. N/A
Free use of coffee machine. The room was warm and cosy with big bathroom. Location is perfect. Very clean, no bedbugs. Room vas cleaned everyday, Towels were changed daily. Stuff was very helpfull. Free luggage storage upon leaving. Coffee machine did not work all the time.
Perfect location. Close to all the attractions and the stations. Staff at the front desk were rude. All you get is an one word answer from the receptionist. Complimentary WiFi was not working at all. They did not have an answer when asked about it. Rooms were very small. Will never choose this hotel again
The room was very comfortable, clean, and big. I was happily surprised at how well kept and spacious the room was. Minimal hot water, but luckily it was a hot day. The elevator takes a bit of time to go up and down the floors.
Great location. Nice and helpful staff. Confy bed and clean room.
I like that when I booked the hotel online, I wasn't scammed. We got to the hotel have them my name and was not able to check in until 3 that day. We had to leave our luggage in a storage room. When I called to confirm the reservation the guy who answered the phone was already rude. The reception staff wasnt welcoming at all. If you need a place to stay in NYC that is affordable for a couple of days, this hotel is the place to stay.
Hotel staff are very friendly and would always try to upgrade where possible Lift a bit too slow.
Staff was very helpful and friendly. The bed was very comfortable and the location was great walking distance to subway stations. The bathroom toilet didn't flush properly without holding down the handle, very dated and no towel tracks.
The location (near places to eat incl. breakfast) is ideal shopping and touristic point of view, the rooms are clean and the bed is very good. The lobby, elevator and the halls are less atractive. No breakfast
the location (just two blocks from the empire state building) the noise, some amenities were outdated, more again were missing (no boiler, no watch clock), and even with 35F the maids keep letting the window open...
If you are looking for a great location, this is the place. There was nothing exceptional about the rooms but the bathroom was clean and well-appointed, the bed was very comfortable, and the staff was kind.
Helpful front desk. Wifi in rooms made connectivity very convenient. Toilets new and very clean. Room a little small. Didn't have space even toopen luggage.