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The design of the hotel and the location The service was extremely poor. The concierge was not very helpful. The rooms would not be cleaned unless requested and after several complaints. The coffee was brought cold. Walked into our room bathroom at 5pm to find the housekeeping bucket and mops in the middle of the bathroom. The bellman placed our shopping bags in a wrong room without so much as an apology.
very pleasant staff- helpful with directions,charge my phone etc
Not at all, Room 705 was noisy. Poor service was provided.
From the decor of the hotel, to the hot staff, to the art deco rooms, it was a great stay. I will definitely make this my new nyc hotel.
It was an amazing room, with an amazing bathroom. Nice bed, lots of tv channels. We were taken good care off. If we needed anything they could get it. Elevators were slow.
Location. Design. Chic. Friendly c One loud night, Halloween weekend.
The hotel staff did a great job at catering to our every need. They were prompt and never seemed annoyed with our many specific requests. The room was clean, comfortable, and the rain shower was amazing. I have nothing but good things to say about my stay. I would recommend the Thompson LES to anyone traveling to New York. No complaints. Perhaps the area wouldn't be ideal for people visiting NYC for the first time, as it's a more local/less touristy area. Having said that, it is only a $10 cab ride away from Time Square, or a short trip on the subway to anywhere in Manhattan.
I was treated very well by hotel staff. There was a room upgrade available and it was given to me without asking. It's a short walk away from SoHo shops and the subway is across the street. I did not enjoy the on site restaurant (Shang Restaurant). It's was empty for the most part of the weekend and the service was a bit poor...which is odd because there were no customers.
Good location and interesting room design plus cool shower & free NY Times. Lack of replacement shampoo each day; noise Sat night on 7th floor.
the staff was great at suggesting places to go and places to dine. The room was clean and contemporary in style not a lot of space to put luggage, if you want to live out of it. Its best to just unpack and use the closet space
Staff were friendly and the room was large and comortable. Couldn't fault it.
Location was great with a lot of varied night-life options. Terrace bar and pool is something to check out for sure. A/C worked well but was very loud especially with something loose inside that made a clunking noise constantly while the A/C ran. I called down after the first night to see if could be addressed. Engineering was sent while we were out but the problem wasn't fixed. We got in too late to deal with the second so had to try prob a chair against it to dampen the noise :(
Great look, great location. Clean, modern rooms. Perfect for me Last night of my stay, my floor (9th) turned very noisy. Not just in rooms but up and down the hall. Younger crowd yelling to each other, etc. Felt like I was trying to sleep in the middle of a frat party! This was between 1-2am and went on for quite some time. It would have hoped someone would ask them quiet down on room levels.
Good quality rooms, pleasant staff, and excellent location.
The location Rooms extremely small and squashed, very noisy both from street noise and internal noise through the walls, very expensive for room. No breakfast facilities.
position and price
I booked this hotel on Kayak after looking at the reviews. It was a phenomenal find. The staff is so polite and helpful. There was parking right up the street. The rooms are small but almost all are in NYC unless you want to pay for the space. Hopefully, you're out and about enjoying the City. The linens and bedding were very clean. They did a fantastic job renovating the oldest standing hotel in NYC. We plan on making it our hotel of choice when visiting. No complaints here.
The staff was very friendly and the hotel was super clean. My room was on top of a pub and on saturday the music was very loud and O couldn't sleep. Plus the nearest subway station was not very nice, at night I would be a little afraid to go there if I was alone. But an option is to walk a little more and pick up the subway in some other station.
Location brilliant, staff excellent especially porters. Very clean. Beds extremely comfortable with good fresh linen. Housekeeping staff excellent. Would stay again really enjoyed my stay. The room is beginning to look a little 'tired'. Sink cracked. furniture scuffed and the walls were marked a little in places.
The bed is super comfy and the location is great: little Italy, Chinatown, Soho - so many choices at your doorstep for breakfast is mind blowing! The rooms are fairly small, if you are tired for a day and want to stay in it can get a bit claustrophobic!
It was fairly easy to access from the subway and was right in the trendy side of the city - near Soho and Little Italy which was perfect for finding little boutiques or cafe's that can make decent coffee! The steep staircase didn't make it luggage friendly!
Location is OK, considered a safe area and near to the subway. There is a air conditioner in the room and with private bathroom, which is hard to get for that kind of price in Manhattan. There is no elevator for a 4-5 storeys hotel!!! I dragged my 20kg luggage to the reception on second floor, then to my room on 4th floor. If you are a backpacker where you carry everything on your back, I guess its fine.
How close it was to shopping, sites and restaurants.
Good, helpful, friendly staff, clean facility. Good accomoodations but room very small, so a great hotel for the money if you are only using it to sleep in. The hotel is a good value, but a a long walking distance from the main part of Soho and a $20+ cab fair into mid Manhattan.Alsoas a woman traveling alone,I was not sure about walking around the hotel after dark, so I cabbed back at night. Rooms are not well lit. As a business travller you cannot do any work in your room as it is too smallll for a desk, but the hotel has a nice lounge area with computers on a lower level. there is a very small tv in the room, they also have a large screen tv in the lounge area, where you can sit and relax, as there was only a bed in the room. It is really only a "sleeping room.
Very clean, unexpectedly stylish. Single room - No room to open up luggage, no chair or table. It's not a room to hang out in (but that's not why people go to new york city anyway).
The roof terrace is amazing! The breakfast is very basic. There is no gym in the hotel.
breakfast & computer room the room in the lobby that i was first assigned
Everything. Best location, friendly and helpful staff, internet connection, cleanliness, rooftop, etc.
The staff were so nice. Love the roof terrace. The shower and bathroom are really good. Good size TV. The heating system was good but quite loud. Very comfy bed. Amazing location! Hated the see through glass between the bed and bathroom, really off putting, hard to get privacy with a guest! Can you add a blind? There could have been more options as breakfast, it was good but a bit boring/samey.Not much storage in the room, I had the queen room and there was not a lot of storage, it would have been very difficult with 2 people! The internet wireless connection wasn't that strong but the cable was good - it may have just been my computer. Not great value but I would love to be sent offers so that I can come again as I need somewhere that's better value. I would definitely come back if I got a good deal!
Everything was great, especially the location and the hotel was very new and clean. The rooms are very small, but that is just NY in general.
Staff extremely pleasant, competent and available. Location perfectly suites my needs. Pleasant, comfortable, and clean accomodations provided at lower cost than full size accomdations with like features. I am happy you fill (created?) this niche. NA
Rooftop view was amazing. Staff were great. Beds are extremely uncomfortable. If you need to iron clothes good luck. Room was not like the picture extremely small.
The hotel was clean & tidy but the pictures on the web site are not a true representation. The " staff", I found the staff at this hotel rude & unhelpful & I will most definately not be staying again or recommending this hotel. I was very disapointed.
very clean,very good staff, very good to have continental breadfast downstairs, newspapers, very small room, could have had table or chair
The quoted price for occupancy at the hotel did not show the four separate tax charges added at checkout. I would have preferred to know exactly how much I would be charged at the time of booking.
We did appreciate the location, the wooden floor of our room and the breakfast included in our night rate. The noise coming from the street, no noise insulation, I think they should implement that a lot especuially for the rooms onto Bowery street and Grand Street.I think the linens (both bathroom and bed) should be cleaned much better, while the cleaning of the room was great!
The staff at this hotel are so friendly. Location is convenient across the street from a train line and a few blocks from little Italy. The hotel literally stinks. The room smelled so bad like regurgitated curry that we asked to switch. The second room smelled as well but not as bad, only in the bathroom. I think it must be the smell in the sewer pipes or something. Had to leave the bathroom door closed the entire trip so our clothes didn't smell like sewage.
Nice area, clean rooms, silence, very nice ladies at the reception We did not expect much of the breakfast, as it is included in the price, but you can do much better...
Friendly staff, clean rooms, easy access by subway
peace and quiet
The front desk staff are great! Small hotel but really cosy, clean and they know you by name! How warm is that?! The bed is so heavenly that I overslept all the time. The helpful hotel staff just makes my stay so memorable and I felt well taken care of though it was my 1st time in NYC. I wish there were security guards at the lobby as this is a smoke-free hotel thus I had to battle the cold winds and smoke just right outside the hotel in the public area but Chinatown is dead town in the evenings and it can be sketchy and dangerous in Bowery at night. Security could have been better so that hotel guests may feel more assured or no strangers gate-crashing the ground floor of the hotel whilst the actual lobby is on the 2nd floor.
Good design choices... nice bathroom (very Japanese)... simple, very comfortable, excellent bed/bedding. Highly polished wood floor a wonderful touch (no yukky wall-to-wall.) For this price ... it doesn't get any better. Highest recommendation for a budget hotel.
Spotless, comfortable room. Friendly and helpful reception staff. Great location in the buzzing heart of Chinatown. Breakfast arrangements a bit scrappy at busy times.
Staff is very pleasant. They help you with everything.
The room was ok in general but very old bed and basic curtain shower. Old noisy AC with dial. Extreme noisy all night.
Great location. Modern & sleek design. Easy access to subways & taxis. Unprofessional staff. They were hanging out with hotel guests while on duty. Very small rooms. The bed barely fit lengthwise in the room. Couldn't even lay my bag down. Noise from street & hotel hallway, not great sound proofing in rooms.
Friendly staff No lamps, bedside tables or shelves, or closet space
Good price Tiniest thing I've ever seen. Can't turn lights off. Loud. Adjacent to loud train.
We liked Blue Moon's location in a fascinating neighborhood, our spacious and comfortable room, and the historic and lovingly renovated building. Helpful staff gave us a warm welcome. This is a high-end boutique hotel at reasonable rate - a true find!
the staff were very friendly and helpful. The location was good for my purposes.
It was convenient to what we were doing in New York on the lower East Sise. The lobby area was cold and not conducive to relaxing.
Boutique atmosphere, interesting art ... convenient in the area, low key. I would return. Breakfast was light on items but I'm not a big breakfast person .
friendly staff breakfast
Liked the atmosphere of the hotel.. artistic yet cosy? not in particular... location is a bit off from Midtown, but then again that was the reason for choosing this hotel in the first place, as we needed to get on a bus in Chinatown early next morning. Which was convenient as it was a walking distance away.
This hotel is everything that the description says - lovely, characterful building, comfortable bed, great shower (and a bathtub) and I was so grateful for the aircon! Many hotels turn it off when you go out and you return to a nasty hot room - not the case here! I had one of the smaller rooms, but it was still huge, and beautifully furnished. Good to have real coffee in the room too. I also loved the neighbourhood, close to Little Italy, Chinatown and the Lower East Side, there are lots of interesting things to see and do (and eat!) and it felt very safe. It was a pleasure to stay here. China for breakfast would be nice. Paper cups and plastic plates somehow didn't fit - not very environmentally friendly either. I didn't spot the juice and fresh milk for three days - maybe the breakfast area could be arranged better, or maybe I'm just not very observant!
Staff, situation in NY Poor breakfast, no working internet
This cozy hotel was awesome--location, kind & helpful staff, etc. Was lucky to get a room with large outside terrace..perfect for a night of summer rain. Romantic!
Fantastic location in the Lower Eastside as it was situated within easy walkung distance of good bars and resturants. The room was comfortable and a good size.
staff gave excellent recommendations for activities/meals
The location was fantastic and the staff were very friendly. My room was cleaned every day and the bed aws very comfortable
Location - close to Nyu where my son goes to school The reservation I made through booking.com wasn't in their system. Luckily they had a room.
The Staff was super nice and helpfull For 2 queens bed the room was really small didn't got enought space to open our lugagges!!! 1 of the bed wasn't clean.
The location was very convenient. The staff was very friendly and helpful. My only complaint is that one day housekeeping had not cleaned our room by 4:30 when we came back to our room to rest. I thought it should have been clean by then. Not a big deal. I definitely plan on staying there in the future.
Location of hotel and comfort of bed Little room to walk around, could have been a little larger
My 5th floor room overlooked the park between Forsyth and Chrystie, with a long-distance glimpse of 1 WTC over the rooftops. Great location for my visit, a evening show at New York Theater Workshop, and for general walkabout adventures in the Lower East Side. Super helpful and friendly staff, too. I felt like I was in a low-end IKEA showroom model studio apartment. That's not a bad thing, since the small floor plan requires some strict space usage, but a comfy chair would have been nice!
Very clean room.
helpfulness of staff, view from room
The front of house staff were always friendly and helpful especially Anthony. Our room was petite but clean and comfortable. The hotel location was a little noisy but in a fantastic area otherwise. Had a great stay. Just the bit of street noise really.
great location. nice room.
Very good value and clean. All was good.
Location, friendly staff. Room size.
Great neighbourhood, a window that can de opened, nice personnel, all very comfortable. New York is expensive, so I found this hotel expensive as well for what you get.
I was very pleased with the TV!! and it has many programs in TV. There was not an opner in my room. But,I can borrow the opner in the front desk , so, it's no problem!
Excellent choice if you are lloking for location, cordiality, low rate. Rooms are clean: towels are changed daily, bed sheets and pilows smells very clean. Location is fantastic if you like Soho and Chinatown. Subway (d and b lines) 3 minutes from hotel door. The sorroundings are safe as there are always people walking around. But it is very quiet, except for when the people come out from the nght club located on the side street.
Staff were friendly and helpful. Room was well equipped but could have been cleaner. Near subway. Not luxury but fine for a few nights. Chinatown offered a different feel for the city than I've had in other, more commercial areas. Not for everyone but I liked it fine. Housekeeping wad lacking, it was clean but found things left behind, no washcloths left either morning. Little stuff but annoying.
The hotel location is walking distance to Little Italy and China Town. The price you pay versus the quality you get is shocking, but this is NYC where prices are high. It felt extremely budget.
It is a simple hotel. The location is fine: just around the corner of Littel Italy and China Town. I asked for two separate beds, but they forgot that. So we had to change rooms and got the separate beds after two nights in a single bed(kingsize)
Located in a fun and interesting neighborhood, clean room and friendly reception. Walls a little thin - didn't notice other rooms but could hear the outside pretty well.
Clean, comfortable, friendly hotel in an excellent location No hot water the first day but OK after that.
The location is very good. The hotel is situated near various neighborhoods of interest. There are many subway stations nearby as well. The room seemed to be well used. Although the television and linen appeared to be relatively new, the rest of the room was worn down. Wooden headboards were chipped. The desk chair and chest of drawers were both losing paint from apparent use.
The staff was just great day and night..they knew the area and were able to able to offer help.......the room was spacious and very nice..close to little italy, chinatown and the vilage..we walked everywhere and felt safe..just loved the staff!!!!!!!! Gabe and "harry' watched over us (group of mature-aged women) like they were our guardian angels No--it really went beyond expectations
Nothing really. It became just a place to sleep a few hours per night during ours stay in ny. The airconditioning system did not work.it was a self catering suite, no kitchen cleaning products were available, no dishcloths either and only 4 drinking tumblers.
friendly staff location
It was more space for the money than we could find anywhere else. The location was near many things in the downtown area, I was able to shorten our stay by two days without a problem, it was nice to have the kitchen, the bathroom was big, we got fresh towels every day, the air conditioner worked well, there was plenty of light, wifi in the room The TV reception was awful, the rollaway bed had to go in the kitchen and we couldn't use the bed frame, it was too unstable, we put the mattress on the floor, there were very few in utensils, etc in the kitchen, but it was just enough.
The location to Soho, the staff, & the overall experience of staying in the nieghbourhood The air conditioning unit nearly drove me nuts, it was too noisy & barely worked
The staff was pleasant. There was only a window ac unit and the pull out was incredibly small. The whole "suite" wasn't really a suite at all it was soooo small and they didn't even have a coffee maker.
I liked the fell of the room. It was unlike the average hotel room. It felt more like a little apartment. the only the I didn't like was that we had trouble with our key card. Somehow, it was deactivated a couple of times. No biggie.
Everything about this hotel was just great. Location, cleanliness, value, rooms, etc; but one of the best things was the staff. They were really nice and tried to help anyway possible. The hotel has a terrific location at walking distance of many interesting places in NY, We stayed a whole week there and felt the price was right for the services and facilities received. No complaints at all, everything was great! Highly recommended.
This hotel doesn't prented to be what it's not. When we got there, we got exactly what we expected. It's the cheapest I have paid in manhattan but cleaner and cheaper than other hotels I've been to in NYC. It's 2 blocks from soho. At first the area could seem weird but we never felt unsafe and soho is rignt there with all the boutiques and restaurants. Plus, there's a really nice supermarket close by and the room has a kitchinette. Very very practical for people on a budget. But don't expect luxury.
Staff were disinterested and unhelpful. The hotel was very shabby, run down and I will never stay there again and definately not recommend.Very poor value