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Liked the location, next to good restaurants, shopping, coffee shops, Central Park, museums. Subway is a five minute walk, can get downtown in 20 minutes. Digital thermostat was great for temp control in the room. Came with a Keurig and replenished with 3 k-cups every morning. The staff, especially the doormen, were very friendly and helpful. Serafina is connected to the lobby, has a great brunch. Some reviews stated the rooms were loud, we had no problem during our stay, it was quiet. The bed was very comfortable and sheets were soft. The room was on the small side, but expected in NYC and honestly all the room we needed for 2 people. Decor felt a little like a college dorm. The whole back wall with the TV was full of black scuffs and brown globs - looks like it has rarely been washed. Wish it would have came with a refrigerator as we weren't able to keep any cold drinks in the room. They are trying to be minimal with the decor in the bathroom, but only one towel hanger? Come on.
The staff was very friendly and the location was perfect for us. They were decorating for Christmas when we were checking out, and it looked beautiful. Loved the Starbucks coffee bar in the lobby.
The room was nice and clean. It was close to Central Park and easy to get to the subway. The staff was very accommodating. The walls were a little thin so you could hear people in the next room or in the hallway.
Ambience , location and aesthetic Slowest elevators in the goddam world. Really need to fix that.
Location is great. Rooms are clean and big enough. Beds are high and a bit nerve racking with small children.
comfortable, cosy rooms and friendly staff. Nice neighbourhood with a laid-back feel. The only problem was that the wifi is slow, unreliable and expensive.
Great room, location and a friendly staff Nothing really
Other than the size of the room which is typical of NYC, overall a nice hotel. We travel to NYC 3-4 times a year. We liked the lobby area of this hotel, friendliness of staff and location on the upper westside. Room cleanliness could have been better and there is a large construction project going on next door so if you are traveling during the work week ask about room location
The bathroom/shower and large flat screen TV. Internet facilities ample and very useful. Hotel reception area not particularly well lit. Milk not readily available to make a drink in the room despite what appeared to be a top of the range coffee machine.
Valet parking, the friendliness of the staff, having Star Bucks coffee in the lobby - the lounge area in the lobby where 11 of us had take-in dinner - good place for the 3 children to have space to relax. The children thought the glass doors to the bathrooms were funny - they could see the shadows of the person in the bathroom!
Location is great on upper west side. close to subway. Rooms very attractive and modern. I reserved a limo to Newark Airport when leaving. The Bell Captain arranged the ride. Fare was quaoted at $78 although the far was $62 on arrival. I agreed to pay. On arrival at the airport the driver could not accept credit. I don't think he was from a legitimate company. I refused - he took off - very stage. When arranging through hotels, this should not happen!
The location is convenient and access to shops and restaurants in the proximity makes it an easy stay. The staff is friendly and assists in a professional manner when approached. The rooms are OK, but seem to be a little overloaded for a 2 bed configuration, which makes moving around difficult. The bathroom is OK, yet looks a bit sterile with a stainless steel sink. Good for a short stay, a bit uncomfortable for a longer stay.
Great location. There were lost of restaurants within walking distance. The subway is one block away. It is a beautiful building. It was NYC-hotel to an extent - small elevators, fairly small room but not too small.
Very clean room in a relatively quiet part of the city. Shower flooded the bathroom upon showering. Not a big deal, but had to clean up the bathroom after a shower.
Recently renovated and beautifully done. Every detail was very carefully thought out and the crown molding in the room and hall are gorgeously done! A lovely place to stay.
Hotel is in an excellent location. Two blocks away from Central Park, near subway and great restaurants. Hotel Staff very pleasant and professional, Concierge was great. Hotel room was spacious and very clean. Requested room not available (plumbing), alternate room was very accommodating. Later check out.
Our room was very clean and a very nice size. Big construction project going on next door -very noisy at 7 am. Also, mattresses are tired and saggy.
Friendly staff, location and the upgrade I was given was a wonderful surprise. No complaints.
I was very pleased with my stay at the Lucerne. The room, though small, was very comfortable. I was particularly impressed by the comfort of the mattress, pillows and linens. Our in room coffee maker was not in the room at check in. We did not realize until the second day that we could request it from the desk.
location small lobby-no lounge
I liked the sitting room area. The fact the room was quiet, despite being on a busy avenue and street. It was suitable for our family gathering.. It was overpriced for the neighborhood and for the amenities offered.
I've stayed at the Lucerne multiple times, and it is consistently a great hotel on the upper West Side. Rooms are comfortable, staff great, and overall just a very nice experience
high quality establishment with attractive look and feel in excellent location
Great location, bed was comfortable, TV was nice, clean for age of hotel, sheets and pillows were comfortable. Very Dated! Poor quality construction. bathroom WAY TOO SMALL. Bedroom HOT, Living Room FREEZING! Asked to fix 3 day in a row...finally changed rooms.I could NOT HAVE BEEN FIRST? Old towels, cracked toilet, dated fixtures. $70 half bottle wine?
A well thought out room layout (jr suite) and everything clean and working. Very friendly employees. An effortless hotel experience where you can tell they are sweating the details. it's not a great room lobby hotel and the views aren't city vistas. But if you value functional comfort Trump Int'l is the best value at the higher end of NYC hotels.
My wife and I were in town for an awards ceremony and wanted to have a special first class stay near Central Park. The hotel was so nice and the staff were friendly and very accommodating. They even provided us with a limo ride to our event with just a quick call to the front desk. Everything was first rate and the room, view, and decor was very upscale adding to the New York experience. The location was within walking distance to all the best shops, dining, and attractions so that we did not need a cab while we were there. The best part was a view of central park and the room was very quiet with no typical street noise or horns blowing during the night.
In addition to the beautiful suite and comfortable bed the hotel staff makes the guest feel welcome and at home. I highly recommend this hotel if you want luxury, a feeling of warmth and friendliness, and safety.
The Empire Hotel was much, much nicer than I expected, considering that it is one of the more affordable options in Manhattan. The lobby was very stylish and featured a nice bar where people were meeting for drinks and snacks etc. The room was very small, but that is typical in big cities, and it was really nicely done, with a lovely bed, lots of towels and toiletries, etc. It felt very comfortable. The location is amazing: Lincoln Center is literally across the street, the subway is half a block away, and you can easily walk to dozens of attractions and the park. This will be my go to hotel from now on in NYC. The movies were a bit expensive to rent ($19!) but the internet was strong and cheap, so it didn't matter. I could hear the folks in the next room, but they were having an argument (whoops) and otherwise I couldn't hear anyone. NYC is noisy, so there's always going to be some noise. I really don't even consider these complaints, to be honest.
Room very very small for paying that price. My window view was of another building like 3 inches apart. Sink wouldn't drain, remote control wouldn't work. Otherwise, the staff was nice and the bed was comfortable.
Small rooms, great location. Good staff. Nice lobby
I didn't sleep well- the bed was as hard as a rock. Good location
The Empire charges mini bar rates for Keurig coffee in room. The bathroom was very, very small which made it difficult to use comfortably, and we are very small people.
The value of the rates given the the area is great and it is centrally located in mid-town. The staff is very friendly and helpful. My room was noisy in the morning but quiet most of the other times.
Excellent location. Awesome rate. Was in town for a training workshop but decided to come a couple days early with my boyfriend and found a great rate for weekday in January. Close to subway. Only problem I had was that it can be quite noisy. It is located between Broadway where it crosses an avenue, so even at night there is a lot of traffic. Our room faced Lincoln Center, which seems quiet at night, but it was also the side of the hotel which has service entrances so a lot of trash trucks and deliveries coming in on that side. I'm a light sleeper anyway so I always bring earplugs and that worked perfectly.
The rooftop deck had great views and location was good They charge you for everything and it's super overpriced. The pool was a disappointment it's as big as a pickup truck
Proximity to Lincoln Center Dreary, small room Charge for wifi Bathroom so small that one had to close the door to reach the toilet paper and there was no surface on which to put a dopp kit
Our stall shower was missing the sliding door. The bathroom got soaked during every shower
Location Too old and the room was too small worthless
The room and lobby were beautifully decorated and the hotel was in a great location right in the middle of manhattan. The staff was very professional and extremely helpful. The room was agonizingly small for the amount of money we paid for it. When we checked in the lady behind the desk said she was "upgrading" us, and we barely had enough room to walk around the bed. I shudder to think of how small our room was before the "upgrade".
Good location for visiting the American Museum of Natural History and the Metropolitan Opera House. The shower doesn't have much water although water comes lot from the tap for bathtub.
location of hotel. Comfort of room. Nothing
localization, cleaning and confortable room and the little kitchen when I arrived I had a small problem with the book. But I think the problem is the booking.com, not the hotel. And after some trouble they solved the problem.
Kichenette facility; cleanliness poor mattress on fold-out bed; did not fix the heating element during our stay
Location was great!!! It's next to a market and a block and a half from 1,2,3 metro stop. Nicely maintained. Excellent stay!
Room was available for early check in. The bed and bedding were really good quality and comfortable. Fridge even had ice in the freezer. Across the street from Fairway; great for provisioning the room. There were no bedbugs!!!!! Taxes are very high in NYC hotels, so while the rate looked very attractive on Booking.com, customers should be aware that our three night stay cost over $100 more than the booking.com rate because of taxes. Was okay with us because we were happy with room, location, etc. but NYC is expensive.
Very friendly and helpful staff. I had a non smoking room, but I could smell cigarette smoke in the morning, presumably through the air conditioning system. Ugh! Disgusting.
Felt like a home away from home. Great neighborhood , everything close at hand, Cafes, Markets,subway all on your doorstep. Highly recommended, wouldn't stay anywhere else!
The price, the location Old room and furniture, old bathroom
I was rather surprised that the price quoted did not include taxes. Coming from Europe it came as a nasty surprise at the end.
Location and layout of the suite (separate bathroom so no one had to go through the bedroom). Lovely, responsive maid.
The hotel was located in a good spot for visiting NYC. Its location to many attractions is great. Help with parking facilities would have helped. it seemed you were pretty much on your own for parking.
The location is excellent. It is right across the street from The American Museum of Natural History and adjacent to Central Park. The neighborhood is great--lots of families out walking and lots of dogs. There are lots of restaurants within walking distance. I am a middle-age female, and I walked around at night and felt safe. Also, a subway stop is across the street. I had a car, and I parked overnight at the museum garage for $26 per night. The hotel was quiet, and the staff was friendly. The room I stayed in was adequate, but it was not as luxurious as the picture on the website. The desk chair was worn out. Very small TV . Had to pay for internet service and had tech problems with it. The bathroom was clean, but a bit small and quaint--like staying at my great aunt's home. The air conditioning ran full blast the whole time, and still the room was too warm and stuffy for me to sleep comfortably. My room was on the 7th floor and I had to take the elevator to either the 3rd or 11th floor to get ice every day. Also, soda and snack machines are on different floors. Too much hassle!
Visited Central Park and the us Open tennis tournament. Both were very accessible from the hotel - either a short walk or via the subway. Would definitely stay there again.
I liked the location next to Central Park. I was given a lower-grade room with twin single beds instead of twin double beds initially. On questioning why the response from front desk had an air of "we almost got away with it" and "we are doing you a favor moving you into the better room." I had to book a room online because obstacles and excuses were given when I tried to amend my booking slightly.
I was at this hotel for 3 nights and enjoyed in the early fall on my own little party vacation. Very clean and good price. One front desk employee was rude but the other couldn't have been any nicer and helpful so just know who to go to. The staff was also the only knock I had or had read about in my research for the trip. Night life was younger about a $15-$20 cab ride away but day time had plenty to offer. Well worth price and would go again with a date.
Great location for the finish of the New York City Marathon. Comfortable beds. No free wifi in the rooms and only one internet access in the lobby.No facilities for tea /coffee in the room. Room was overly hot and cooling fan rather noisy. Breakfast choice was a bit limited
Location was excellent. Cabs, metro all accessable. Lots of good places to eat and shop that were close by. Lots of park greenery to make it relaxing. Atmosphere of the hotel and clientelle are very friendly.
The bedroom is luxurious. Having the sitting room with a second TV was great- have not seen that elsewhere..Loved having open parking across the street at the Museum of Natural History. Many good restaurants nearby. And Central Park- I thought the welcome was thin- they did not tell us that breakfast could be had on Floor 2- even just coffee. Did not have coffee pots in room-I missed that.
the area the access to the park and nothing else they did not switch on the heating when we asked, the answers of the staff were always like in a bad mood. its a pitty that we extend our stay for another 4 nigths when we arrived
Great service and close to many destinations
Ok standard and clean rooms. Very good location near Central park and 1/2 block from subway on 81st. Small rooms and unfriendly night staff.
This is a great, convenient hotel on the Upper West Side of Manhattan. Just a few steps from Fairway Market and Citarella and short blocks to the subway. If you have family nearby as we do, it is a perfect place to stay. We had a suite with a tiny kitchen area- microwave, refrigerator, and a small electric kettle. Staff was friendly and helpful. Try Maison Kayser across the street for breakfast or brunch. Very comfortable king bed. although very strange huge king pillows. Tiny bathroom, has everything you need, but no room.
comfortable beds large TV very clean great location nice sitting room quiet hotel Small bathroom, no shelf for toiletries , not enough room in the kitchen easy meal prep
Location is perfect, hotel is beautiful, clean and comfortable. Desk staff was consistently rude over 4 days. Not so much to me but anytime I walked through the lobby I overheard snippy sarcastic remarks being made in response to questions.
three windows in my room. Three urns of cold drinks in the lobby every afternoon. only one small elevator working for the entire week
Friendly staff Facility, Elevator was not working. We had to use staff elevator. Construction/renovation on the floor, right in front of my room. Dust and noise.
the staff was vert friendly and helpful. the room was largge for ny and very comfortable. the diner across fromthe hotel was very ny and had quiet a variety and would deliver. market closs by. everything you neeed for a relaxing ny trip their were problems with elevator but not serious to cause any discomfort
staff and cleanliness the elevator did not work. We went to the service elevator.
Flight was delayed a full day, so we headed over to the hotel and was pleasantly surprised at the how much we got for our money's worth! The staff was extremely accommodating as well.
The stay was excellent and the staff was always very helpful and attentive to my friends and my needs. The location was very good and there is a 24hr market just around the corner. I didn't like that I had to leave aside from that my stay was exquisite I highly recommend this hotel
Very good location. Just a block away from subway and lots of little shops to get something to eat or do a little shopping. Very clean room, well furnished and very clean. Bathroom was huge! I asked for a car service and got a driver that drove way too fast and just wasn't very professional. Not the hotels fault but it was scary.
It was in Manhattan, and had a bit of character- though not original to the time period so that's a bit unfortunate. There's decent coffee for sale in the lobby. Appeared to not overcharge me, and no sign of bed bugs! Room was 13' by 9' -that is being generous with the arms pan - that didn't really matter since we didn't hang out there, but it was laughable. Also had a shirt fall of a hanger just to retrieve it covered in dust bunnies. Key cards stopped working halfway through, not a big issue except it's a stair run up/down as the elevators are a bit wonky. Was hoping for old charm, didn't have much of it. Not really worth spending extra, overall. Seems like over $300 will get something special, otherwise might as well just book a Holiday Inn or something basic.
Location Price Cleanliness
Clean, nicely designed rooms; comfortable and cozy Construction work in rooms opposite - woken up by loud drilling and hammering at 9am for two of my three night stay. I think I should have been alerted to this fact before I registered.
The room was very clean, the set up of the room was modern and fresh! would stay again. they are doing renovations on certain floors.
Cocktail bar and happy hour. Beautiful decor. Well-furnished rooms. Extremely friendly and personal staff. Had to pay for breakfast. Rooms could have had better lighting (i.e. table lamps).
Convenient for subway. Attractive decor. Helpful staff Room very small with inadequate storage and lighting. No elevator and a very narrow dark stairway.
comfortable bed,next to subway,cheap there was not hangers for clothes at all
Nothing! The worst hotel in my life ever. They should change the category to one star. The hotel is old, dirty, noisy and the staff are not interested in help you. The guests were are strange, like drug addicts. I saw policemens going there loooking for people. You can watch porn movies in tv, like a motel. Don't go there. It's better pay more and stay in midtown area.
Room smelled like dirty socks and urine. The heat was about 80 degrees inthe room and we could not get window open for relief Carpet was filthy and all night there were strange shouts or screams with doors slamming. We were glad to get out of this really tacky dirty hotel . Never go there if you want peace and cleanliness. Same as above
It's location, very convenient. The bar, unprofessional staff, no atmosphere. Expensive.
Good location, cute lobby, friendly staff Bathroom very small, but room was comfortable
Location is brilliant, just next to the subway, staff couldn't of been more helpful with luggage, our room standard and cleanliness was great, checking our limo was on schedule, giving us takeaway menus when we were tired etc. Room had everything you needed and was a decent size. Nothing really just that there was no lift but it wasn't an issue as the staff helped with our luggage.
it's very convinent because it is near the subway. room is quite clean
It is well located close to Central park and the Timesquare subway route. The staff were also very nice and freindly. It's hotel prices for hostel accommdoation! The rooms were small and the ehating didnt work very well. It was often either too hot or too cold. The radiator in our room would wake us up at 6am without fail every morning by making loud ratteling noises.
This hotel said it had a refit, It was very dark and rooms were shabby, The plus side was the staff were fantastic. Also it's quite a long way out, On the ourskirts of Harlem.
My only critique was that the bed was a tad uncomfortable for me, but both my mom and aunt were quite comfortable. The room was small and cozy, but it has everything a visitor needs. The staff was wonderful and kind. The location is excellent - right next to a subway stop that makes it easy to see NYC in minutes. Also blocks from Central Park. Neighborhood is safe and clean. Next to a drug store, n case you forgot something. Loved it and would stay there again.
This is a great location in the upper west side. Lots of little places for coffee or food. Several drug stores, diners, etc all within a block. Located across street from red line (1/2/3 train) so very convenient to rest of city. Nice neighborhood. I made a mistake & requested 2 "superior double rooms", which could not accommodate a rollaway bed. Wasn't a huge deal, I had a sleeping bag for my (10 year old) son, and we weren't in the room much anyway. The other room had room for the pack & play for an infant, so it all worked out - just realize that a double room is for a double bed, desk, & not much else in most cases. But for 2 nights in NYC, for 2 rooms on short notice, a great price (140/rm/night). Heat in room couldn't be turned off - we ended up running the AC to offset the heating.
subway station right in front hotel, all types of stores nearby. expensive parking, cheap window ac unit with very poor sound insulation. few outlets in the room. very old hotel badly needing a facelift. but what do you expect in NYC for $300?
The room was exactly what we'd reserved. It was small but clean and quiet. The hotel staff was very nice. The location is excellent. Plenty of shops and restaurants nearby and the subway right outside the door.
We came to bike the Five Boro and the hotel staff was very accommodating - the hotel is also well situated close to the west side bike path.
Nice place to stay for the Thanksgiving parade. Short walk to the subway on 96 street and central park. Would stay here again! Father and two sons. Had to pay $7 for internet connection.
The front desk guys were exceptional. Truly cared to make sure I was a happy customer. It will be my permanent go to on the west side from here on out! No hotel at these great prices can be perfect so there is no point in complaining when everything else was spot on!
Good location and for New York,it is a good size room. Right across street for the Subway and 3 blocks from Central Park. The beds are so hard and linens are very old. Towels are tiny and old. Our room was not cleaned even after I told them we were leaving and would l ike room serviced.
Room was clean, and well-maintained. Looked like a relatively recent renovation (new shower, paint, etc.) Front desk staff friendly and competent. Excellent location for AMNH visit. Booked through KAYAK and a very good value. Room was quite small (though efficient) and though with double bed would not have accommodated two of us. But I was travelling alone and it was complete & a good value.
To have a refrigerator in the room and air in the bathroom
The location I travel extensively for business and am comfortable and familiar with hotels. Park 79 was an older hotel which is fine but the room had a strong oder of urine and the bed had a plastic mattress cover like you would use on a child's bed for bed wetting which was covered with a very thin bed sheet. I was booked for 2 nights, non refundable but left after 1 night.
Down comforter in bedroom. Very friendly staff I wish they had a coffee pot in the room.
historic building nice, non-glitzy neighborhood, our room was at rear of building so it was quiet. staff was helpful & respectful. tiny room with large post in middle o the tiny bathroom. no breakfast beyond coffee in the tiny lobby no comfortable place to sit in room besides on the bed.
Lot of noise from neighbour rooms. The front desk attendant who promised to provide me with a spare comforter on request never turned up.
Comfortable bed, clean room and restroom, great value.
Location Discomfort bed and bedding, tiny bathroom, old and discolored carpet
Room was a decent size and had a private bath (be sure to check when making a reservation, as it seems not all rooms have private baths + sometimes bathrooms are quite small, and some rooms have smaller beds). The location is excellent - great neighborhood, with lots of great dining and public transportation options nearby. The staff members I spoke with were also helpful and polite. There was a window AC unit that was pretty loud and ran constantly so I ended up turning it off overnight - it got a bit warm, but thankfully it wasn't too hot outside.
Poor service, no help at all. Phone not working, hairdryer not working, room freezing cold. No early checkin nor late checkout.
the location is good and safe poor services and facilities, unreliable hotel staffs
It was a great location. Next to central park, easy access to subways. The room was clean, the staff was helpful. and i would stay there again if i was in new york.
The location near the underground station is very conviniet.The neighborhood is very calm.The room is clean and comfortable.We liked our staying in this hotel. The location and the room.
Some of the workers Run down
convenient location, recently updated facilities, staff was courteous they claim wi-fi is available, but the signal was so weak as to be unusable; couldn't get a $20 broken down at the front desk, air conditioner in my room was broken, room too hot;
Quiet zone, well comunicated, good price.
location Very dirty
near the subway internet speed/cleanliness of the chairs/no breakfast
Friendly staff, fast speed internet, clean room The hotel is being renovated and obviously this causes some discomfort as to the elevator and corridors that were not very clean. I am sure once the renovation is finished, this will be a spotless hotel.
the waiter's attitude are very nice could this hotel use more bright bed sheet? it can makes people feel not so much presure.