Reception/housekeeping staff were very friendly and helpful. Rooms were very comfortable and clean. Good location in the city. Good facilities. Bar/restaurant staff were rude and unwelcoming. Our friends were allocated a disabled room with a disabled bathroom which was not requested or needed as clearly neither of them were disabled or required such a room. We do not feel that this was acceptable.
The room was roomy and spotless. Lovely bathroom and excellent shower. We have a good view of the City as well. The staff were friendly, courteous and helpful.
There is nothing better in this city so its the only option! Hotels in general are very poor in the UK....the quality of the materials that they use in their buildings is really the cheapest of the cheapest.....a 3 start hotel in Germany looks better than a 5 star in the UK......the water pressure in the showers is always an issue and my bidet at home is bigger than the bathtubs!
cigarette burns on the carpet, stains on the carpet, very small room, shower curtain not screen, air conditioning unit screeching!
The hotel was very nice, clean and couldnt have asked for a nicer place to stay
The hotel was clean, modern and staff were very helpful. The hotel location is a five minute walk from the quay side and a five minute walk to the bus station - were you can get a bus that takes ten mins to get to the metro centre. Didn't like the fact the hotel had no free parking facilities. You need to pay for the car park which costs around £6 per night
superb views good location car parking charge
Location to attractions
Everything from the staff to the hotel room was excellent. Views across the Tyne were outstanding... Paying an extra £12.00 for the hotel parking!
on check in there was only one member of staff so we waited quite a while to check in and there was a lot of noise right into the early hours of the morning from other guests
good location, good breakfast
Staff very pleasant and helpful, and knew area quite well. Hotel well insulated against noise outside of it. Room was quite spacious. Toilet bowl really needs a good bleaching (it was pretty brown) and cracked / loose floor tiles need replacing in bathroom. Also had dirty pillowcase which was replaced, so standards of cleanliness need to be improved.
The Duty Manager handled my morning complaint very well. She was attentive, curteous and resolved my issue suitably. Getting woken up at 405am by a crowd of people outside my door wasn't great and then the party next door caused me to call the Duy Porter at 440am. He was very helpful and ejected one perosn from the hotel.
Very convenient for the train station and bus for the metro centre. Staff were very friendly and allowed us into our room when we arrived. We also left our luggage until we left for the train. Excellent service from all staff. The only down side was the level of noise during the night. I would request a quiet room the next time I visit.
the hotel was really superb, staff were so helpful at all times and the food was lovely this is a hotel i have used time after time go for it its centrel and of high standerds can i stop longer
Comfortable and clean room with a fan to cool us down as it was a very hot day. The staff were very friendly and polite. The room was not ready when we arrived but the staff were great and looked after our luggage for us while we went for lunch.
The location in the city centre oppersite the train station i used 1. we booked a double room and recieved a twin. Told staff and moved rooms. 2. the 2nd room we got wasn't as clean as 1st room. the bins hadn't been emptied and the bath has hair in it (quite a lot). We didnt switch rooms again has we were on a deadline.
Central position, friendly staff. Had Sky TV available in the bar area, which they switched for us to waatch 1st day of the Ashes in Brisbane. No a/c in the rooms. No Sky TV in the rooms. I thought room rate was expensive for what you got
The location of the hotel
central to town centre
Location was just what I wanted Meeting friends and enjoying a very nice meal in Chinatown The Dragon House
Comfortable, quiet and calm.A lot of oldfashioned charm with helpful staff. Good service in restaurant.
It's proximity to the city, you couldn't get closer to the shopping and sights if you tried! The hotel was very basic, it had no atmosphere and looked shabby and in nead of a refit. A distinct lack of luxury swing as it has a 4 star rating!
We enjoyed the extra luxury of staying in a prime location in the city, we got upgraded to the bridal suite and no extra cost whic was fantastic and everyone was polite and very helpful, we would certainly come again and would be happy to recommend the hotel. we also loved the bathroom, the shower was great. we did not have breakfast as it was rather expensive and all the reviews said it wasnt worth it,
its location and the high standard of the hotel. I would have liked to check in an hour earlier.
Very helpful doorman who provided free map of Newcastle and information leaflet plus friendly advice Confusing 'levels' rather than floor numbers. Unusual for breakfast not to be included in room price.
Ease of access directly to city, facilities, bars, staff, the fact that it is an independent hotel & not a chain
Friendly staff and easy parking
Friendly staff and good facilities Noise, woken up by both guests and noise outside the hotel.
Busy city centre hotel, excellent location, very helpful staff Room was so hot has to keep window open at night even though it was snowing,
The staff were excellent and bent over backwards to help. Parking facilities
Beautifully restored staircase, on site parking, central location For a "superior" room, the furnishing was a bit utility, and the battlship grey colour scheme in the refurbished corridors was depressing.
They provide free internet which is great.And the location is good for travellors. The floor could be a bit of old and the noise from upstairs is annoying.
Ambience Room too small. Too hot. Window did not open. No 350
Very helpful and friendly hotel staff. Very comfortable bed and good room facilities. Traffic noise disrupted my night's sleep somewhat.
Staff very good No sky tv. Jacuzzi in bath didn't work.
excellent location, lovely staff and good facilities.
central to pubs
The friendliness of the staff and the extremely well-appointed room, spotlessly clean. The hotel was ideal for our theatre/shopping stopover.
Staff went out of their way to help me with all the problems I encountered with the hotel. Too many to detail here! See the reviews on TripAdvisor too.
Contemporary modern rooms, good location in Newcastle city centre and close to bars and restaurants. Breakfast delivered to room was very poor. Room was located next to air conditioning shaft which was very noisy.
handy to town centre
I was impressed with the Grey Street Hotel and will definitely be staying there again.
The interior design of the rooms and the reception area and cellar bar was outstandingly elegant, uncluttered and enjoyable. We welcomed the opportunity to go to the adjoining restaurant for dinner. The water in the shower didn't drain away and Channel 5 was unobtainable - we wanted to watch the Test Match. An iron with an ironing board would be a welcome addition.
The room was very clean and comfortable and newly furnished, staff very helpful. The panini that i ordered through room service was over cooked and hard. Also i paid cash in the morning and yet the hotel held back funds in my bank account which have not been released to date!
Decor is chic and position is terrific Breakfast service was hit and miss. No room for an armchair in the bedroom
Hotel staff were very pleasent
Nice rooms, bar and restaurant. Friendly reception staff. Breakfast service. No orange juice, slow to respond when asked for some.
Shelter from the snow until the fire alarm went off and everyone had to go outside in -4C. Felt sorry for the young lady with just a towel wrapped around her!! Initially given an 'upgrade' to a room next to the reception, noisy, dirty decor, looked like no maintenance for around 25 years, TV remote (one of the first) so worn you could read what the buttons were for, bedside lights not working and alarm/radio broken. Downgrade room little better.
Friendly staff, clean and modern room, convenient loaction. Breakfast times could be extended.
I liked the area - the hotel felt friendly and the staff very helpful. Bit noisey from late night groups coming home - I guess I should have expected that.
The area the hotel was situated The heating in the room did not work
In need of renovation! Washbowl taps loose, toilet handle fell off and not repaired. "Well you can use the one in the reception and you are checking out tomorrow" Wedding confetti on bathroom floor from previous occupants.
the room was a decent size and a good size bathroom. clean and tidy and comfy beds. Really enjoyed staying in the hotel and will definately be stopping again.
This hotel is great, the rooms rooms are great, the staff are fantastic, the breakfast very fresh... I can't fault them in anyway. I arrived late and ended up in a honey suite but hey that was a great bonus for me! Nothing!
The design of the room the full length window overlooking the river. The ease of getting to The Sage and the shopping centre. Staff were extremely attentive. We would definitely stay again. Nothing there isn't anything I can find fault with
The location. Room looked shabby and very dated with thread bear seats, an uncomfortable bed,grubby bathroom with a tap that leaked water all over the sink area.We were woken repeatedly through the night by people shouting and banging on doors.This is not what you expect from such an expensive hotel,extremely poor value for money!
The location of the hotel was excellent and the room was adequate and the reception staff were helpful. This was our third stay at the hotel and it appears to be letting its standards slip, there were not enough bar and waiting staff and the tables were all full of uncollected plates etc,we had to wait an age to get served if the barmaid was off her mobile long enough, the breakfast was similar not enough staff, expensive, and generally cold and pour quality/
Location for city centre the whole building was cold, the air con was noisey, the bathroom was shabby and cold. the breakfast was poor and the unhrlpful
Close proximity to the city centre and the river views from the room Wireless internet is only in Hotel Lobby and costs £20 per day(this is not rocket science and Hotel are out of order here). Bed was a bit hard and AC was a bit hot (control problem) and overall decor/fittings etc are dated and worn and reflect the time the hotel has been trading in this location. Car parking is an excellent bonus and lots of private space available for guests. Concierge is great and knows his stuff. (In general Hotel needs refurbishing but overall a clean and tidy place to stay).
very comfortable bed communal areas very smart and pleasant bathroom past its best and shower facilities poor- not what I would expect from hotel of this level view from room very poor
General ambienece and location
Posistion was fantastic, our rooms had floor to ceiling windows, top floor with a fab view of the river
The Hotel was very good.
Staff are always friendly and helpful. They also helped to dig our cars out from the snow.
room service expensive breakfast, would have liked some information regarding the works that were happening in the main reception
quality of the room No where to park my car,totally full car park
Comfortable, quiet rooms Food prices
i enjoy everything about the hotel i only stayed 1 night
The evening meal I had was reasonable,would not say all that enjoyable! I found the waiting staff very off hand. I did not like the hotel at all,would not use it again,or recommend it
The bar. The Novotel hotel in Newcastle was ok, fairly basic. Needs a Refurb as certain areas in the hotel were worn. Light feel off the wall, thank fully I wasn't in that room at the time. Asked for room service after hours and was told that I had to go and collect it myself!!!!! Very odd. Considering thats why they call it room service, and you pay extra for that facility. Naturally complained and they said "On this occasion we will make an exception!!!!" Think this needs dealing with.
Beds are nice. Not worth for this price, the rooms are a bit old, not like the appearance outside.
proximity to airport Getting to the hotel, a friend came to pick us up and seeing the gate and 4pound parking fee she panicked and parked on the road outside and got a 60 pound fine from police who arrived in a minute! a note at the entrance could explain ticket validation!!!
good location, clean no free wifi in rooms, restaurant food was not that great
Within walking distance to the airport terminal. Room was large and clean. staff were very helpful to change our room as the first one did not have operating air conditioning at the time, although they tried to fix it. Restaurant was reasonably priced
Friendly staff, clean rooms and modern. Great breakfast and fab location.
Staff were helpfull and friendly. Not enough staff during late evening
Location Hen nights!!!!!!!!!!!!
standards of room, cleansliness etc breakfast, we visited last year and it was a cold breakfast with toast, this year it changed and the egg was discusting, much greater choice last year
Had an excellent wekend, enjoyed friendly, helpful staff.
friendly staff near to shopping centre and cleanliness and comfort ofroom and although did hear soem noise during the night outside there was no noise in the hotel itself normally you can hear other quests moving about some bacon at breakfast but onlky personally preference as breakfast was good
easy reach to the shopping centre, public transport close by if needed
Good value for money, very comfortable bed. Clean facilities. Breakfast could have been better. Good cereal and pastries selection but cooked breakfast was very limited.
We stayed during a bad snow spell therefore travel was limited but the staff were so helpful in booking us taxis to the metro centre and then to the train station the following day to ensure we caught our train home. We booked a non smoking room but were given a smoking one. You could smell stale smoke in room on arrival but we opened window and it was okay after a few hours.
Clean and friendly. could do with a better hot breakfast
east access to main road, hotel bar slightly isolated from other restuarants and nearby pub was shut
Good security(ie use room card to activate lift) all was fine no conplaints
bathroom light and modern, mattress comfortable 2 sides to hotel, road (noisey) and square (quieter), given road room, air con not working so room very hot and opening window made it v. noisey, got moved after complaining to manager
Staff friendly and helpful. Breakfast good choice and quality. It feels basic
The city centre location, cheap nearby parking, helpful staff, and check in was done in about 1 minute. Could do with a selection of food during the day/evening, and the bar prices were very steep.
Staff so very helpful and friendly. Our stay was most enjoyable Nothing, its lovely.
The staff were amazing! Very helpful & efficiant.
Good location for public transport, good price for an overnight city visit, interesting city to visit
Clean budget hotel centrally located. Friendly helpful staff
Not the fault of the hotel but the noise from revellers returning from clubs outside the hotel went on until 4.30am on Monday morning 27th August. Police need to be made aware & patrol on appropriate nights.
The service by the hotel staff It was to hot in the room!!! The ventilation was really bad :(
Continental breakfast was excellent and plentiful. Hotel room was exactly as described and pictured on website. nothing.
Comfortable beds and nice clean rooms with modern furniture A couple of large groups on stag weekends etc made alot of noise at night. There was a very noisy party in one of the rooms on our floor.
The location of the hotel is ideal. It's definitely an adult only hotel well at the weekend anyway. Male members of staff are miserable apart from that it's a great hotel The Hotel bar should be 24hr
Location and friendliness of staff Some noise from other rooms during early hours
Excellent breakfast, good location expensive parking!
It was very central to city centre and train station, people in Newcastle where all very helpful Found restaurant cold in mornings when having breakfast
nice rooms friendly staff and very central
Modern airy rooms
close to city center
Good location Pay for internet connectivty
Very clean hotel, staff were friendly and helpful, good location to city.
The room, the quiet, the bathroom. Excellent stay - would definitely go back. would have liked cable/satellite television and digital (or any) radio.
The staff were very friendly,made you feel welcome.The hotel room itself was a good size,bathroom was spacious with a huge corner bath. The windows were difficult to open.
The grounds were excellent The facilities were basic and shared. For the price charged, on suite should be available.
Easy access to city, quiet at night, polite staff. I would like to return in the future for a longer stay
easy reach of many places Nothing
Accommodation was roomy and beautifully maintained. Staff were extremely pleasant and helpful. Probably the best value for money I have ever experienced.
The hotel staff were very helpful and friendly
Staff friendly, clean comfortable room at a reasonable rate. No.
Staff were very welcoming and helpful. Room was beautifully presented and I was pleasantly surprised as the price was very reasonable. I would definitely return again. A hotel bar would have been nice but not a deal breaker as only 5 miles from city-centre
The hotel was quite comfortable, and close to Prudhoe where my husband had to go to on business, and only a few miles from Newcastle Metrocentre for me to go shopping. There had recently been a leak above our bathroom, and it smelt damp. The hotel can't be blamed for that, but it needs to be attended to promptly. I would stay at the hotel again, but I would enquire about that beforehand.
Accomodation was excellent, bright, clean and modern. A pleasure to stay in. Staff couldn't find my booking on check in, this however worked in my favour as I was allocated the Show apartment instead.
Location was excellent and rooms were furnished to a high standard We couldn't figure out how to get hot water out of the shower
warm, comfortable, very modern appliances and decoration, plenty of room, good situation, good parking would have liked a CD player in the apartment
beautifull appartment - feel at home
Astonishing standard of accommodation for the money. Massive lounge/ diner with kitchen area, 2 comfortable and very stylish bedrooms, one with an ensuite. Beautifully decorated, luxuriously comfortable. Can accommodate 4 adults in comfort for £135 a night!! The rating on the website is spot-on -Fabulous!! Nothing really, but just a couple of syggestions: morning papers would be nice. Also the front door of the main building is kept open which makes the hall and landing cold and a little less than welcoming. otherwise perfect.
The apartments were decorated to a very high standard and had a lovely atmosphere about them. I liked everything, don't think I would want anything to change and would definately come back to stay in the apartments again.
The apartments were new when we stayed and have been finished to a high spec. Very nice and spacious. Not affected by noise. The double bed was only a 4'6" I would of expected at least a 5' bed size.
lovely apartment that was well appointed. Sky TV is a real bonus.staff were immensely friendly and courteous. no mineral water and milk was limited to one cup each with no obvious shop nearby.
The modern kitchen and lounge area was fantastic and very spacious. It gave us the great opportunity to cook! The kitchen had all of the most popular untensils however tongs would have been useful. Having plenty of cups and glasses meant that we did not have to clean as often and at the end of the stay just fill the dishwasher! The bathroom was small however decorated beautifully and was also very clean. Overall our stay was great. I do not have any major complaints just minor ones such as the sky in our lounge did not work at all which was a bit of a let down. Also i think this would be more of a suggestion rather than a true complaint, the bed side tables are very close to the floor rather than bed level thus we could not have any drinks or snacks in the room whitout have them on the bed or holding them.
Modern, comfortable and good location.
The hotel was really well situated. The staff were very approachable and friendly. The room was also very clean and well equipped The bar attached to the hotel seemed a little busy and loud. For a hotel bar I like a nice calm atmosphere to relax with a drink later in the evening.
The mouldy bag of banana skins left in a carrer bag on the shelf with the spare pillows.....!! General couldn't care less attitude of staff, hearing the manager tell off waiting staff in front of guests at breakfast.....list continues
Location good. Staff very helpful. Lively hotel. Good breakfast. Clean and comfortable rooms.
All of it Think service in bars could be improved
spacious comfortable room some of the cooked breakfast items were cold
staff, accomodation, food all excellent, hotel was everything that was described in promotion. a fantastic break for a very affordable price.will use hotels again, possably at another dlocation. no complaints.
the staff and pleasant surroundings
The location was good and the room was very quite with no traffic noise which ensured we had a good nights sleep
Excellent facilities and staff were very friendly and helpful. Like the bar area which felt like a 'local' rather than hotel bar. Food good with a variety of choice. Although car park was huge it was still difficult to find parking as there were several weddings taking place and the leisure club is open to the public.
leisure facilities reception on arrival not very welcolming, too many children allowed to run around freely in the hotel with poor behaviour hopefully a one off as had a boxing competition hard on staff when children out of control some where sent out off pool, in dining area taking fruit out display taking a bite and putting it back!
i loved everything about my stay apart from the fact that there was a lot of noise from the room above ours and this is the only thing that would stop me staying there in the future which is a pity as i do a lot of travelling for business too and was great location the room above there was a lot of fighting and arguing and did not get any quietness until 5:30 am
Service excellent. Breakfast good and plentiful. 3Rd night free! Rooms very small for Marriott standards. Net curtains dingy and double glazing window frames filthy! A complimentary bottle of water should be provided as in all Hilton hotels. The television was a very small crt television and I have not seen one of these in a hotel room for years! Usually they all have large lcd or plasma televisions! Husband very disappointed. Rooms need updating!
The room was spacious and very comfortable. Although we didn't have a chance to use the leisure facilities they looked very good. We were kept awake until 5 am by the people in the next room.
Rooms very comfortble and clean and a super breakfast in the morning Bit a mix up with my booking as there was another person with the same name as myself this caused a bit of a delay in getting into my room also had to use the leasure services area to get showered as i was going to the race meeting.
very comfortable room, nice and warm, nothing too much trouble
Staff were friendly, the hotel was clean and so were the rooms. There were excellent facilites available such as swimming pool, hair salon and squash courts. The room service food was not good at all the curry was watery and the salad had stones in it. I complained but nothing was done about it and i was still charged the fool amount of the meal.
purpose of visit was for christmas shopping trip, leisure facilities were a benefit to us
Pleasant staff, good breakfast buffet Not as good as our last stay. Queen rather than king size bed and small room at the noisy front of hotel. Felt we would have got a better room if we had booked directly with hotel.
Excellent, friendly staff with lovely clean spacious grounds with fantastic facilities.
Very comfortable room TV Channels - would like to have seen Freeview/Sky News
Nice friendly staff, concierge very helpful and tasty breakfasts. Bedroom spacious and comfy bed. Duvet too heavy, but was changed on request by obliging staff. The fridge provided space only for minibar, which was scarily expensive. Room service quickly provided jug of iced water no bother.
Easy to find, nice sized room Very warm - no air-con
the hotel was not good value for money and the breakfast was very poor
Friendly staff the decor, could do with a revamp
The Imperial was easy to get with clear instructions on the booking confirmation. The staff were friendly. I stayed in a single room which was niceley decorated and the bed was huge!. The Imperial provided everything I needed for my overnight stay!
Hardly anything, the hotel was 'tired' and in need of major refurbishment on the website I was led to believe this was a 4* establishment, from my experience it was only 2* See above
Locallity to city centre , right size room and amenaties were on hand.Evening meal was good value
Friendly, helpful staff and a good breakfast!
We have stayed at this hotel several times and on each occasion the staff have been very helpful. The hotel will oreder a taxi for you and the service is excellent. The cabbies are friendly and will advise where to go and what to see. The hotel is a tad dated, and will obviously benefit from the re-furb that's taking place.
It was handy to newcastle where we were visiting for the evening