Overview

Empress Inn and Suites by the Falls

5951 Clark Avenue, Niagara Falls, ON L2G 3W3, Canada
+1 905 356 3700

Rp 480,000+

Overall guest ratings

6.1/10 Good
Based on 2,549 reviews

Review highlights

  • 8.4
  • 8.3
  • 4.0
  • 3.0

Nearby

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    About

    Empress Inn and Suites by the Falls offers an airport shuttle (available on request) and puts you just a 5-minute drive from Horseshoe Falls and Skylon Tower. You can visit the fitness center for a workout or unwind with a drink at the bar/lounge. Rooms at this Victorian hotel feature bonuses like washers/dryers, refrigerators, and microwaves.

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    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • ATM on-site
    • Room service
    • Casino
    • No smoking
    • Restaurant
    • Air-conditioned
    • 24 Hour Front Desk
    • Free parking
    • Designated smoking area
    • Storage available
    • Babysitting or child care
    • Concierge service
    • Laundry facilities
    • Laundry service
    • Bar/Lounge
    • Safe
    • Free Internet
    • Pets not allowed
    • Washer/dryer available in-room
    • Grill
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    Reviews

    Guest reviews

    Overall rating

    6.1 Good
    Based on 2,549 reviews
    • 8.4 "Location is great."
      9.7 "97% thought parking was inexpensive."
      9.7 "97% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "City centre within easy reach, said 100%."
      8.0 "80% liked the proximity to shopping."
    • 8.3 "Good value."
      9.5 "95% thought it was a great value."
    • 5.2 "Service is ok."
      6.9 "Only 69% found the staff to be friendly enough."
      5.9 "59% thought the management was tolerable."
    • 5.1 "Food is average."
    • 4.0 "Not very comfortable."
      4.7 "53% didn't like the uncomfortable beds."
      4.8 "52% said rooms were small."
      2.2 "78% thought it was too noisy."
      1.4 "Air conditioning was criticized by 86%."
      0.5 "95% criticized the small bathroom."
    • 3.0 "Generally quite dirty."
      3.0 "70% said rooms were dirty."
      2.5 "75% said the bathroom was dirty."
      2.8 "72% thought it was rather dirty."
      0.0 "Unclean dining area, according to 100%."
    • 2.8 "Awful rooms."
      3.0 "70% said rooms were dirty."
      1.7 "83% complained about the bathroom."
      4.7 "53% didn't like the uncomfortable beds."
      1.0 "90% thought they were poorly maintained."
      2.5 "75% said the bathroom was dirty."
      4.8 "52% said rooms were small."
      1.7 "83% thought the tv was sub-standard."
      1.2 "For 88%, the rooms looked old."
      1.4 "Air conditioning was criticized by 86%."
      0.6 "94% found problems with the furniture."
      2.3 "77% had problems with the shower."
      4.7 "53% were disappointed with the minibar."
      3.6 "64% were unsatisfied with the kitchenette."
      0.5 "95% criticized the small bathroom."
    • 2.1 "Terrible amenities."
      1.7 "83% thought the building wasn't nice."
      0.0 "100% complained about the elevator."
      0.7 "93% thought the facilities needed updating."
    • 1.7 "Disappointing internet connection."
      0.7 "93% said the wifi quality was bad."
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    Overall rating

    6.2 Good
    Based on 1,299 reviews
    • 8.4 "Location is great."
      9.8 "98% liked the proximity to sightseeing."
      9.8 "98% thought parking was inexpensive."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "City centre within easy reach, said 100%."
    • 5.5 "Service is ok."
      6.9 "Only 69% found the staff to be friendly enough."
    • 5.0 "Food is average."
    • 3.5 "Not very comfortable."
      4.4 "56% didn't like the uncomfortable beds."
      1.6 "Air conditioning was criticized by 84%."
      2.0 "80% thought it was too noisy."
      4.1 "59% said rooms were small."
      0.4 "96% criticized the small bathroom."
    • 3.1 "Generally quite dirty."
      3.0 "70% said rooms were dirty."
      2.2 "78% said the bathroom was dirty."
      2.8 "72% thought it was rather dirty."
    • 2.4 "Awful rooms."
      3.0 "70% said rooms were dirty."
      1.2 "88% complained about the bathroom."
      4.4 "56% didn't like the uncomfortable beds."
      1.0 "90% thought they were poorly maintained."
      1.6 "Air conditioning was criticized by 84%."
      2.2 "78% said the bathroom was dirty."
      1.6 "84% thought the tv was sub-standard."
      1.3 "For 87%, the rooms looked old."
      1.8 "82% had problems with the shower."
      4.1 "59% said rooms were small."
      0.6 "94% found problems with the furniture."
      3.8 "62% were unsatisfied with the kitchenette."
      0.4 "96% criticized the small bathroom."
    • 2.2 "Terrible amenities."
      1.9 "81% thought the building wasn't nice."
      0.0 "100% complained about the elevator."
      0.9 "91% thought the facilities needed updating."
    • 1.6 "Horrible vibe."
      1.3 "87% criticized the unstylish hotel."
      2.1 "Unfriendly atmosphere, according to 79%."
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    Overall rating

    6.1 Good
    Based on 1,121 reviews
    • 8.7 "Good value."
      9.6 "96% thought it was a great value."
    • 8.1 "Location is great."
      9.6 "96% thought parking was inexpensive."
      9.6 "96% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
      8.4 "84% liked the proximity to shopping."
    • 4.7 "Disappointing food."
    • 4.5 "Not very comfortable."
      1.9 "81% thought it was too noisy."
      1.4 "Air conditioning was criticized by 86%."
      0.6 "94% criticized the small bathroom."
    • 4.5 "Service is below average."
      3.7 "63% indicated the reception staff was not good."
      4.4 "56% thought the service was unprofessional."
      1.3 "Bad housekeeping, according to 87%."
    • 3.1 "Awful rooms."
      2.7 "73% said rooms were dirty."
      1.8 "82% complained about the bathroom."
      0.8 "92% thought they were poorly maintained."
      2.8 "72% said the bathroom was dirty."
      1.9 "81% thought the tv was sub-standard."
      1.2 "For 88%, the rooms looked old."
      0.7 "93% found problems with the furniture."
      1.4 "Air conditioning was criticized by 86%."
      2.5 "75% had problems with the shower."
      4.9 "51% were disappointed with the minibar."
      0.6 "94% criticized the small bathroom."
      4.1 "59% were unsatisfied with the kitchenette."
    • 2.6 "Generally quite dirty."
      2.7 "73% said rooms were dirty."
      2.8 "72% said the bathroom was dirty."
      2.7 "73% thought it was rather dirty."
    View all review categories

    Overall rating

    6.6 Good
    Based on 127 reviews
    • 8.4 "Location is great."
    • 8.3 "Good value."
    • 5.4 "Service is ok."
    • 4.2 "Not very comfortable."
      4.9 "51% didn't like the uncomfortable beds."
    • 3.6 "Rooms are not good."
      1.4 "86% thought they were poorly maintained."
      2.5 "75% complained about the bathroom."
      4.9 "51% didn't like the uncomfortable beds."
      3.5 "65% said rooms were dirty."
      1.6 "84% thought the tv was sub-standard."
    • 3.6 "Not very clean."
      3.5 "65% said rooms were dirty."
    • 2.4 "Terrible amenities."
      1.8 "82% thought the building wasn't nice."
    • 1.8 "Horrible vibe."
    View all review categories
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