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Good position in town;friendly/helpful staff; nice room;convenient car parking Not very excited by dinner menu
A comfortable recently modernised hotel in a delightful inner city location with a free car park, Also the restaurant is excellent and the staff generally helpful and courteous. Nothing! It ticked all our boxes.
The position was very good We were at the back of the hotel and the extractor unit was a little noisy
In the centre of Norwich - right by the cathedral and excellent choice of pubs and restaurants etc. Near good shops and The Forum A minor point was that the foyer internet access did not work. The room was cold at night due to a problem radiator but they supplied a room heater
The staff is friendly and the onsite restaurant was fantastic! Rooms are modernized and spacious. Location is excellent. Couldn't have asked for anything more!
the cleaner looked nice the room was really hot even tho the heating was off, not a huge problem tho
The Paston room was excellent, but the key fob did not have the room name on it, just the number which confusingly was 412 even though the room is on the second floor.
proximity to city centre
Hotel is very conveniently located. Has own car park. Rooms are clean and comfortable and well equiped.
Excellent location lots of original feature Leaving
The helpfulness of your staff was certainly appreciated and available when needed. Also a pleasant bathroom. Our bedroom could have been more comfortable and a large stain on the carpet on entering did not give a good first impression. The duvet was most comfortable but softer pillows would have been nice.
The decor no
Wonderful staff that go the extra mile.
room was comfortable and location was excellent reception was small and not obvious
Very comfortable bed! It was divine! Lovely big bathroom and very, very clean. Breakfast was great. We were there for our friends wedding and the whole weekend went off very well. Nothing was too much trouble and the staff were very helpful.
The location,and ambiance and artdeco style On arrival having booked two rooms,told they only had one emphasis on my arrangement not their administration/management.Taking one hour to serve meal from ordering with no apology.Cleaning trolley outside room with toillet roll on floor and linen when going down for breakfast
We liked the friendliness and helpfulness of the staff, the style of the hotel and decor. We liked the small details that were different from so many large chain hotels, ie the furniture, the provision of a 'real' long leaf tea (not tea bags) real coffee etc. in the room...food in the restaurant was excellent. The room could do with a small table, tray etc and a longer lead on the kettle so we didn't have to put the kettle on the floor to reach a socket and didn't have to put the tea/coffee pot on their furniture with the risk of leaving water marks etc. ....small points really.
The location was very good for our visit. The staff extremely helpful. Lack of a trouser press in the rooms
Central city location, convenient for Norwich nightlife. Mould around the shower enclosure and fittings, not expected in a hotel of this standard.
Location Lack of attention to detail - this hotel could be so much better as it is in a perfect location for Norwich city centre, something much needed in Norwich. Some examples of very many shortcomings that I would expect without question in a hotel of this standard - only one bath robe (probably unwashed as there was a tissue in the pocket), toiletries not replenished on two night stay, bin not emptied despite having a discarded sandwich in it, we were not made to feel particularly welcome after a long and tiring drive, rear entrance to hotel from car park gives bad impression as not very well kept etc etc etc... Our room looked tired and in need of some maintenance. Door handle, toilet roll holder falling off, grubby marks on carpets/furniture etc.Staff don't appear well trained - we were not even asked on departure whether everything was ok and of we had had a good stay. Surely this wouldn't be too much trouble?