Would you like to save as your currency permanently or for this visit only?
The valet parking service was too expensive and too slow.
Es war sauber. Der Preis war unverschämt. Die Lage so lala und eher laut. Parken und Frühstück teuer.
I like the fact that the hotel was closed to everything that we needed from restaurants, bars and drugstores. The hotel staff were very friendly from the valet attendant to the front desk. Our flight got delayed and they were able to accommodate our check-in time. We understand that parking is an issued around the city but we thought it was expensive for the hotel to charge $45 for valet parking and there are a lot of homeless people walking around. I wouldn't walk around the city by yourself at night.
I didn't care for the third floor.
Dirty! Really dirty! I don't know why they got those good revives, I travel a lot, and read reviews before I book my hotels, this one was a totally mistake!
Nothing. I hated my room. The shower curtain had mold and some of the towels were ripped.
comfort Performing the work of servicing personnel
The staff were pretty nice. Dirty mattresses. Molded shower curtains. Dirty furniture.
The room , the colors , and the cleaness of the room I didn't like that you could not renew your stay
The hotel looked a little dingy from the outside, so we were pleasantly surprised when we walked into the room. We got a free upgrade at check in which we were very happy with. The room had free wifi and we could park our car close to the room for free. Staff was friendly and helpful. The hotel is close to the bart station, so it's quick and easy to get to Berkeley. The neighborhood is not too nice, it's not a good place to walk around by yourself after dark and there was some noise outside during the night.
They had great customer service and the rooms were super clean. The bathroom, while clean, could use a bit of a face lift. This isn't necessarily a con, just a suggestion.
Free parking. We stayed here because there weren't any rooms free in San Francisco which was our destination. We stayed here for 4 days and overall it was very good. The biggest plus is polite and extremely friendly owner and his son who did us a favor after something went screwed with our reservations. Rooms are fairly clean, and really spacious with a tv inside. I gave max points for location but for Oakland, for San Francisco this location is good only if you have a car. We found some hair on the pillow on the first night. There was always problem with towels, every night we asked for 2 big towels for showering, and got them, but the next morning we would again be given 2 small ones. Got soap only after asking for it. Wireless working a bit, and then not working...
for trips to san francisco the hotel is very good located - near the highway; the rooms are very nice and clean the location of the hotel is in a dangerous area of oakland (we found out afterwards); someone broke in our rental car (nissan versa 4) and stole our holder for the navigation system .. not very important or expensive but because of the broken window in our car we had a lot of trouble; the hotel stuff didn't help us in any way to solve our problems .. they didn't even gave us the phone number of the police station ...
A safe spot in oakland
The check-in folks were friendly. Your description of having rooms on the bay side or a 'view of the city' was very deceiving. The view of the city was a view of interstate 880, and was incredibly noisy since you're located right on the edge of the interstate. It was the noisiest room I have ever stayed in, and there was no way to get any sleep. The rugs were not clean, and the plumbing in the room was poor.
Great experience! Hotel was clean and well-kept. Rooms were very comfortable. Rooms facing the water were extremely quiet at night. A relief after staying at other hotels in Oakland with lots of street noise. Also a delight to look out at the water in the morning. Beds and desks were comfortable. Staff was generally very helpful. A couple times staff were curt, seemed irritated at doing their jobs. Also, they changed their shuttle service to only pick up and drop off at four locations, instead of anywhere within a three mile radius. The shuttle was still extremely helpful, and this wasn't that big of a deal, but it should have been properly advertised on their website ahead of time.
Location, Breakfast buffet, room Check in process : Brittany did not communicate very well and it resulted in some misunderstandings about our reserved room.
Pool area was too noisy our room was located right above it.
The hotel was very clean with friendly staff. The atmosphere felt comfortable and safe. No complaints at all.
The staff was pleasant and the shuttle service was a nice convenience. Initial room assigned was already occupied. Hallways had an unpleasant odor. Building, rooms and furnishings all seemed in need of updating.
Staff was AMAZING. They bent over backwards to help me. They had free shuttle service to Downtown Oakland! Place was clean with delicious, free breakfast. Hands down, though, it was staff that made this place excellent! Nothing. I will stay here again. Best hotel in Oakland!
EVERYTHING! The customer service was outstanding, the rooms were large and very clean. Awesome location (it's worth the extra $ to have a water view room). I liked that they offer a free shuttle to Jack London Square. Parking at this hotel is FREE (unlike some other hotels nearby). The pool and bar is really nice, too. There wasn't anything I disliked about this hotel. I will definitely stay if I'm in the area again.
Balcony, view, color, staff, proximity to office. told it'd be $20 for valet, but valet told me $25. I was charged $20. train sucked.
Clean rooms, close to downtown Oakland, waterfront views. Thin walls and ceiling, could hear everything our upstairs neighbors were saying and doing, including peeing into the toilet! We were placed in a weird room right off the lobby and could hear people arriving and checking in. Was not worth the money we paid.
The only thing we liked is its location, right next to Jack London Square. The bathroom is tiny and outdated. no tub for my children. Advertised "city view" was actually view of the back alley/parking lot. $25 valet parking was mandatory, no self parking. not going to recommend or stay there again.
The staff did a wonderful job. very friendly Parking and the cost to park no breakfast for guess
The room was incredibly dirty and the beds uncomfortable. To be specific there was an unflushed toilet with something not so pleasant upon our arrival into our room. Completely unacceptable. The television did not work either. I will NEVER stay at this hotel again.
Lovely evening meal at restaurant having a limo called for us when we had asked for a cab!
It's been years since I've stayed at Jack London Square. It's definitely gone up a step. Waterfront Hotel is an easy access location - both for driving and the train. Great restaurants both right in the Square and a short stroll away. The rooms are clean and comfortable and it was surprisingly quiet even with all the events during our stay. The ONLY drawback was the hallway maze to our room. If we just followed the numbers we eventually got there...but no two paths were the same. Our coffee maker was broken but they delivered hot coffee to us immediately on request. The TV was also out but the cable was replaced while we were out for dinner. Perfect service.
The location in Jack London Square, fairly spacious rooms Unexpected noise of the Amtrack as it passed very close to hotel
Everything was perfect. Except the breakfast at the attached restaurant was fairly expensive and the service was not superbre, but the hotel itself is a true pleasure to stay in.
The location is nice, good restaurants within walking distance in the area. The staff was pleasant and helpful and the wine & cheese hour was a nice touch. Everything was great with the exception of the thin walls, which unfortunately makes it a deal breaker for me.
There is a shower only, no bath. The wall is thin. The noise were heared from the adjacent rooms or the passage. The room is narrow.
I'm a heavy sleeper but the wafts of cigarette Smoke from the other rooms was pretty bad. How about having smoking floors and non smoking floors like every other hotel? Instead they have smoking rooms next to non smoking rooms.
Mother-in-law & I were in a room for the disabled. It was obviously not put together with input from a handicapped person. But it was clean, quiet and comfortable.
Night manager who checked me in was very nice and professional The hallways had a musty smell
Staff was helpful and courteous.
Overall the room was very comfortable and well decorated. The bathroom has a slight smell but it did not look dirty in any way. There is a restaurant on the premises so that made it easier for me on a business trip to relax and get work done before my meeting. Plenty of parking. Smell in bathroom and they charge for printing from the business center.
Clean and comfortable Way overpriced for this market. Should be $60-$75 a night.
The staff was very helpful and friendly and the location was perfect for our stay. Unfortunately, we had to pay for parking when we stayed.
Staff cleanliness all good. Overpriced restaurant and bar
The room was great. Did not get to spend too much time in it though. Morning clerk was great! Clerk who checked us in was not in good mood and it really showed. She was very short and seemed like we were bothering her. Others were being given complementary water. We were not. We were unsure where to go in parking lot and building. We were not told of the free breakfast and missed it completely.
Very friendly and accommodating staff at the front desk. I had to drop off our rental vehicle the night before leaving Oakland and they actually came to pick me up from the rental facility to take me back to the hotel. In the morning I caught the hotel shuttle to the airport. The shuttle driver was friendly and helped with everything we wanted to do, even suggesting places we could eat nearby. The free breakfast at the hotel was Fantastic with lots to choose from. The rooms were comfortable with good amenities in the bathroom. There was a strong smell of mothballs in the stairwell and hallway of the back right wing of the hotel where we stayed. That had me scared a little as we came in but the rooms were fine and clean.
Staff try hard to please This was my second state; the two were about a week apart. The first one was good, but there were lots of problems this time. The main one was with the key, which failed repeatedly. Also, I tried to print something in the business center, but it does not have a printer and the one at the desk (which was supposed to be accessed via the business center) also failed.
The room was clean and comfortable The staff was horrible. Didn't seem like they cared at all. Upon check in the lady at counter was watching something on her tablet and continued to watch it while I standed there and waited to be checked in. Totally rude and unprofessional.
Fine for a two night stay. Bathroom sink kept clogging, not so great area.
I liked it
I'm usually a Hilton / Holiday Inn person. Thought that this Comfort Inn would be a "downgrade". Was pleasantly surprised when I found it as good /better than my usuals. WiFi connection very Weil, nice room, comfortable bed etc. I'll try it again!
What I appreciated most was the professionalism and friendliness of all of the staff. They were knowledgable of the surrounding area which proved to be quite helpful in assisting me in navigating around the area. I enjoyed the BBQ that was held there as well. I wish the rooms were a little larger.
Room was quite good.
close to airport, shuttle service to airport, nice rooms
The room was comfortable, clean, and a good value The shower didn't work very well
close to the football stadium
I liked how close it was Walls were dirty. It smelled wired.
We liked the fact that it was clean and liked the price. The breakfast had problems sausage was cold and sausage muffin sandwiches were moldy,got 3 all moldy, actually bit into mold,not good
courteous staff, not too far off from SFO downtown, in-room microwave & refrigerator.
It was easy access to Oracle arena for a concert and to the airport the next day. we enjoyed the Jimmy Dean sausage sandwiches. . Grateful for the refrigerator and microwave. Would have liked the fan in the bathroom to work and the person above us tramped through their room literally all night long, stomp, stomp, stomp, couldn't sleep.
We liked that the hotel is close to the coliseum BART station and we like that you are also pretty close to a Walmart shopping center. We also liked that it was near the O.co Colisium and an Arena! It's a pretty nice hotel overall, except the street it is on is kinda sketch. Definitely not a street I would be on at midnight.
Restaurant was surprizingly good. Rooms excellent. We used the laundry, which was also good.
clean fast, convenient shuttles caring staff affordable close to BART and OAK airport
Nothing I wanted to cancel my reservation as soon as I knew it was not needed. However, the hotel and priceline refused to cancel the reservation and charged me the full amount even though I did not use the room.
The location of this hotel is worse than Kabul. Don't bring your children here. Spend $20 more and stay ANY place else. Ask for a room with no windows because you won't want to look outside.
Reasonable price and easy access to the airport. Trendy areas are a 20 min uber ride away.
Nice clean rooms but a good breakfast. Very soft beds with little support.
The staff was very friendly and helpful.
The best part of this hotel was the daytime shuttle driver. Everything else fell below expectations. We had booked a room with two queen beds and got a King suite instead. The morning manager insisted that I had booked the King suite until I showed her my printed confirmation that showed two queen room. No apology from her, just that they were booked up and couldn't fix the problem. When I asked if the queen sofa bed was made up, she assured me it was. After a long day in San Francisco, we called for the hotel shuttle to pick us up at the Bart Station. The night manager was not helpful when we asked where to stand to wait--just that the shuttle would be there in 15 minutes. We waited 45 minutes and finally had to get a cab. When I asked the night manager where the shuttle was, he insisted that it was there and picked up two clients ( not us). He never said he was sorry about us having to pay for a cab. Then, the sofa bed had NOT been made up. Night manager brought up sheets and said that we would have to make up the bed ourselves because there was no one else to do it. Again, no apology. If you like paying over $200 a night for terrible customer service, this hotel is for you.
location, recent improvements to the hotel
The first room tey gave us did not have a bathtub, which I really wanted. I called the desk and they upgraded us to a bigger room, with a tub, by sending someone up to our current room with a key for the upgrade. no
Nice staff, good room service menu & not that expensive for food. The bathroom was so small!
Comfy Beds, lots of parking, and quiet location. No waterfront entrance and only one entrance into hotel
Central location close to Jack London Square, hotel was of a high enough standard with nice pool. Near Amtrak station plus walkable or short taxi/bus from BART.Great vegetarian restaurant across road called Souley Vegan which does a fantastic barbecue tofu plus a bar next door to this with a seriously extensive selection of world brews, not sure of name but may just be called Beer. Only stayed one night but an enjoyable stay nonetheless. I would definitely go back to Oakland and this hotel plus would consider staying here for San Francisco if I could not get a reasonable hotel deal in Frisco in future visits, especially as only a short bart journey to Embarcadero in Frisco. None to report
Comfortable beds Not so friendly staff
Strange experience altogether. Checkin gentleman was a little uncomfortably flirtatious while the morning staff person at checkout was unfriendly and curt. Elevator out of service and was only offered a free cancellation verses a discount. Incredibly noisy room, awkward layout. At $170 with tax, definitely not worth the overall experience. Would not recommend ot stay at again.
There for the California Bar Exam and the stay at the hotel was pleasurable (more than could be said for the exams)! Polite attentive hotel staff. Well cleaned and comfortable rooms. Location is perfect with uptown a short walk away for business and jack london square a short walk the other way for restaurants.
Good for folks looking for a quick and quiet stay. The 'breakfast' left much to be desired.
Affordable, clean and spacey rooms. Comfortable. No bath, but a nice big shower instead! :) Complimentary breakfast is rather primitive. Saturday night was noisy as a band was playing in the bar next doors (Halloween). Around 1 AM everything was quiet. The rest of the week was quiet as well.
Some of the desk staff was very kind, others unattentive. One of the lights beside my sink burned out and I told them, but no one ever came to replace the bulb. Also the toilet sometimes ran and I had to jiggle the handle to get it to stop. But in fact, for the price, I found the hotel to be fine.
The price was great. There was quite a bit of cleanser left in the shower, but it was clean!
Location was ideal for business, food & nightlife in downtown Oakland. 2 blocks from BART. Rooms are nicely updated while still maintaining old-school charm. Rooms are a bit snug and sink is in bathroom but c'mon people this building is 100+ years old. You're clearly not at a Courtyard Marriott, embrace the history. Surprisingly good water pressure for an older building. I stayed on second floor above the entrance and there was a ton of street noise that woke me up in the morning--trash pickup at 5 AM, loud truck running and pallet unloading for Smart & Final next door at 6 AM. Not really hotel's fault but something to be aware of--choose a higher/rear facing room or bring a loud fan. It was nice they provided it but breakfast was bare minimum. Staff was friendly but staff rushed through check-in as quick as possible. Shampoo but no conditioner in bathroom.
Very comfortable room and bed, friendly staff, good location near The Fox Theatre and lots of bars and restaurants. No hot water to speak of, wifi only worked for about 5 minutes.
Location Breakfast was weak
Older, restored hotel, convenient to bart, friendly, helpful staff The bed was very much too soft, causing me lower back pain
Perfect location. Went to a concert at the fox theater and right downtown. Parking is easy, even on the street is fine. Very safe, Oakland just has a bad rep
The hotel was very clean and the staff was very organized and welcoming.
How clean and comfortable it was it felt brand new Nothing
Loved the peace and quiet. Didn't have to go far for food. Staff were friendly and welcoming. The sheets weren't fully clean ughh.. Had to have housekeeping change the sheets.
I was incredibly disappointed I'd made a reservation and when I'd arrived they did not have a room for me because they were overbooked. I arrived at midnight that night because I had a late flight in. They did not attempt to contact me to let me know. They paid for me to stay at another Courtyard Marriott that was 45 min away, which created additional challenges for me because it was 60 min in rush hour to my business meeting the next day. I was incredibly disappointed with their practice of overbooking.
The hotel was near OAK, so it was convenient to check in after having been through a long flight. The front desk agent was friendly, and made us feel welcomed. The room was clean and comfortable. We had a good stay. It would have been better if there was a container of hot water or coffee at all times in the lobby area.
The only thing that frustrated me was the lack of information about facilities and services. The staff member who checked me in gave very little detail about how things worked because there was a line of people waiting to check in. For example, I didn't know that the shuttle was only available at certain times and that I had to sign up for a time. I didn't know the hours of the cafe, etc. It would be helpful if all of this basic information was given out on a sheet of paper at check in so that I didn't have to keep calling the front desk to figure things out.
Water and apples at the lobby. And the free shuttle to airport ect. Street side room was noise with traffic noise.
The staff was great. Friendly and helpful Didn't like that we had to wait for the shuttle to get us to the airport. Wasn't really their fault as teh taxi they arranged to take us at 4:15AM didn't show up
Staff was great took care of us and where on point which all the little details Needed more shampoo and conditioner!!...fit under my boob
I loved the room and the space in the room. When I walked through the hallway it smelled so good....awesome experience!
Not safe !!! Had to park down 2 blocks in parking garage !!! No hotel parking like listing said !!! No deals like we were PROMISED FROM KYACK !!! You could tell our ROOM WASNT CLEAN...THERE WERE USED TOWELS EVERYWHERE AND WHEN WE CALLED TO COMPLAIN ALL THEY SAID WAS HUH THATS STRANGE !!!! Lame not worth it if your looking to go to a show and dont want to worry about your stuff...THEN DONT STAY HERE !!!! I work at hotels and this was by far one of our worst experince !!!
convenient location to business in Berkeley and Oakland areas and easy on/off I-880 to get to airport. Staff was friendly. Large rooms and baths. Nice amenities. Gritty neighborhood that is trying to transition to be more upscale but it is hard to navigate, there's a lot of trash around and in the water. My room's view was of a forlorn half-sunk sailboat and a wall of graffiti.
Location Police take over the lobby area. Breakfast could be better organized.
I liked the views of the water. The gym was cool. Staff was great. Breakfast was nice. Rooms were spacious. Bathroom was lovely. Parking was easy. There was a very weird smell to the rooms. I went into my first room and asked to be moved and then upon entrance into second room on opposite side I realized they all smell lol. Weird we paid more for the best western over the executive suites their sister property but the sister property actually had the pool and hot tub and bar so had to walk over there. Still very close though. Someone had left a jacket in the closet and I guess the maids missed it. Pricey.
Clean, spacious, waterfront, transportation amenities Hotel needs to keep shoreline free of debri
The front desk staff was friendly. The shullte service is great. &They allow you park the car in the hotel while you are away.
Great hotel close to airport with free airport shuttle. Good night sleep before my early flight TV didn't work
Close to the Airport
close to airport. It was clean and I felt safe there.
The bed. Nothing really. Everything was great. Great budget hotel.
Close to airport. Beds seemed fairly clean and no stink in my room. It's Oakland I guess so you can't be too picky. $200 for a night is crazy for the quality though. There was a big convention so that maybe the issue but I've stayed in Motel 6's that were less scary. Whoever did the flooring in the bathroom glued the edges but not the middle so they have warped. Looked like someone wiped bloody buggers on the wall at some point and they have never been cleaned. Pretty nasty
Eveything! It was really confortable and the environment was really friendly. Totally worth the money!
Pickup at car rental and transport to airport
Very clean Very comfortable bed and room Close to the airport - good for very early or late flights Convenient shuttle service to the airport and BART station I could print out my boarding pass for free on the lobby computer Compared to other hotels in the area with similar quality, it's very good value Complementary wifi had issues - the signal showed as strong, but I would have to reconnect almost every 30 seconds, and that's not an exaggeration. The device doesn't have this problem with other networks, so the problem seems to lie in the network itself somewhere. There is free Internet in computers in the lobby, and I would recommend using that instead.
Clean large rooms, friendly staff, near airport Nothing
Convenient locatation, gated parking. The rooms are tired. When you walk in the room its hard to believe that this is a Hilton property. This goes for the mini lobby in each of the satellite buildings. Needs a complete makeover or become a new company line called Hilton dormatory .
I liked the location to oracle arena and the coliseum. What I didn't like was the squeaky floor above. EVERYTIME someone walked in the floor above you could hear it.
Proximity to where a concert was occuring.
Very convenient to airport. Pick up and delivery to and from airport very timely. Hotel clean and staff personable. Would prefer to have internet access available in all rooms and included in hotel rates. Restaurant staff (waitress and kitchen) is slow and food is fair at best, especially for breakfast.
The rooms are extremely dated, and have a very bad smell.
Proximity to the airport and the front desk staff was awesome. It was perfect.
comfort of the sheets hallway carpet was old and the television was not modern
Good price. Clean comfortable, no frills room. Attached to a fantastic country kitchen/soul food spot. When we arrived, they listed off everything they'd advertised that was under maintenance: the elevators, pool, gym, and air conditioner. If they had advertised these conditions in advance, I may still have considered it a good deal for the price but it was rough to get all that news after a long flight.
Bed was comfortable. Staff was very nice. There were food containers under the bed so can't say they did a good job cleaning the room. The Wi-Fi did not work at all. I was unable to work while I stayed there. I will not book here again.
Staff (the Hispanic one is good, the black girl was rude) were friendly and does her best to help. 1)The train passes right in front of the hotel, from 6am until 8pm-ish. Blows the horn every single time to warn drivers. 2)Hotel is in serious need of repair. Leaking faucets, damp carpet, ripped bedsheets., bad reception on tv. 3) no ice in the hall way 4) no towels provided until you asked for them
Front desk staff were very friendly and helpful. Door handle didn't work. People living in vans in the hotel parking lot, getting drunk and yelling at each other all night. Bathroom floor was slimy/sticky. Cigarette burns in the comforter Just about everything (dresser, bathroom door, etc...) was broken or nonfunctional. Shower was gross. Toilet didn't flush properly.
Nice room size, friendly staff, free parking, continental breakfast, great location. Definitely would stay here again Our shower door didn't shut all the way so water leaked out.
Very close to great entertainment and downtown. Hotel staff was very accomodating. I was surprise they did not promote the dinner next store
There was no hot water during my 3 night stay The complimentary breakfast was poor The door card did not work at times
Right across the street from Jack London Square. Next to Everett and Jones, Chicken and Waffles and a half dozen other great restaurants.
Badly in need of refurbishing and more concern for patrons, but the place was completely full.
Clean , quite , great location for travel thru Oakland airport , would , stay again Location , cleanliness and friendly staff
I loved how comfy the beds were, bathrooms could of been a lil bigger for the type of room I stayed in, but it got the job done, lol I didn't like that I needed a separate ticket to get out.
I needed to do laundry and the staff was very helpful! I felt so much better traveling with clean clothes! My stay was too short!
Good sheets, bed, pillows, breakfast was very good as well...business center was a life saver!
Relatively clean rooms, usual provisions (minus a coffee maker) Phone didn't work so couldn't call to tell them that the WiFi cut out every few seconds--when you're on business and have trouble accessing the internet while away, makes for an aggravating stay; shower didn't drain, so filled up with water; evening check-in staff were courteous but day check-out staff couldn't be bothered; ad said HBO---no HBO; people hanging out outside their rooms at night talking at the top of the lungs--good thing I brought ear plugs; Poor and not totally safe neighborhood---didn't leave room at all after getting back from being out
The clean room and the excellent cleaning staff. The bathroom sink kept stopping up.
the Location to on the bay area was convenient for a business trip
there was nothing worth liking at this hotel. The check in was dealt with in the most unprofessional manner I've ever seen in any hotel. The uneducated, complaining, screaming check-in staff would have been comedy material if it wasn't for the fact they were responsible for getting me to a good night's sleep. The hotel was very rundown, moldy curtains, loud banging air conditioner, drunk guests on the balcony and walkways at 3am, smelly rooms. Overalll - flat out disaster and not even worth 1 star.
The location. The staff was incredible unprofessional and rude and there were bugs in the room and on the towels. Definitely will never stay here again.
Nothing had bed bugs I didn't like anything. It was awful
Poor and not totally safe neighborhood. At the motel many occupants were outside their rooms screaming and drinking alcohol. Room stank with bad smell, Floor needed vacuuming. Bathroom too small. No privacy, can hear next room's tenants speak. Weekend price increased significantly, probably to accommodate prostitution nearby.
Staff is very nice no coffee at 05.30am
The free parking was a plus. Everything else! The towels in the bathroom were dirty, the tv didn't work, there was hair on the bed, the shower was filthy, everything in the room was breaking, the bathroom didn't lock, the walls were so thin you could hear the people next door talking, the free breakfast was disgusting, and the whole place was right next to the ghetto!!! This is the first time I have decided not to live in a Hilton or Sheraton and I regret it so much. Never coming back here again! I'm embarrassed for booking this place and making my friends stay here!
Liked the flat panel TV and King bed Room had an odor
Ilove how nice the staff was it was very easy to find it was bye the water I CANT WAIT TO STAY THERE AGAIN WASENT VERY MUCH PARKING GOT BACK KINDA LATE HAD TO PARK ON THE STREET MY CAR GOT SCRACHED
The staff was almost perfect. The front counter attendant was super friendly, courteous, and quick to check us in. His name was John and definitely was great. The location makes travelling to San Francisco fairly easy by car (25 minutes until downtown). The lake nearby (1-2 blocks) is very nice. The area doesn't feel ghetto, but definitely not super classy. There is graffiti/mural on the building behind the motel and it was so insanely gorgeous (my bathroom window had the perfect view of it). The place looks fairly maintained externally. Some Mexican guests next to us decided to blast some Mariachi/Folk Music at 2:30AM outside their room on an external speaker sitting in front of their room door for who knows what reason and we had to call the front desk and they handled the situation, but then our rude neighbors decided it'd be quieter to bring their speaker inside which made it even worse so after a second call the staff came to the room and told them in person to stop and then it was quiet. Situation was resolved in about 10 minutes in total. The paint is clean and doesn't look old and the outside of the building and parking lot also looked very clean. The staircases need some lights, both the adults (Sister and I) missed the last step coming down and luckily we didn't fall and just tripped. The bedroom we first got had hair on the sheets (I didn't personally see, but my sister had changed the room while I unloaded car and had a smoke). Our new room had used tissues in the drawer of the dresser. We had 2 Towels, 2 Washrags and 2 Hand towels for a 2 Double bed bedroom and it would definitely go a long way to do more washrags at minimum (I don't mind reusing towels, but not washrags and no washrag for face if you decide to shower). The floor had what looks like animal hair. So definitely if I had advice to this place, put out a ton of safety strips on the steps and lighting. Also, either fire your cleaning staff and hire some new ones, or start checking rooms they sign off on because they are not doing their job. Also, I would strongly suggest an enforced quiet time of 11PM weekdays and 12AM weekends and put a 1 warning policy before you kick people out. There are just some really small changes that would go a long long long way in improving the overall value in staying here. I didn't bother with the breakfast they offered (didn't even go in to look), but I heard it was pretty much slim offerings so a small variety increase would go a long way too.
Staff was absolutely amazing! Really respectful! And we were situated with our room with no complications. The room was not fully cleaned. The bathroom towels were wet. Trash was not taken out. Before giving someone a room make sure it's fully ready. Other than that we had a wonderful stay and we will return soon.
I asked for a non smoking wheel chair accesible room at the first floor, they didn't have it! They gave me a smoking room without facilities for for a handicap person. Neighbors we're loud all night! Bad neighborhood!
located close to the freeway The staffs lack of customer service.
Cleaned every day. Easy access to downtown. No problems with staff.cheap. It's not super quiet. I hear lots of traffic and loud people cross by the room but it is expected at a motel this cheap. Put the AC on to drown it out.
Nice place. newly remodeled, friendly staff, free parking and WiFI
The bed was pretty comfortable. The room looked very new. The smell was very strong -- an odor of the like you get with a new mattress. There should be more ventilation.
No frills, but cost was good. I would bring your own towels, like any hotel/motel they are gross. Bathroom was nice and updated, much space to put your stuff out. TV Location Parking Towels Noise Some people/area/location (shady) You had to be buzzed in and the check in pepilepsy were behind bullet proof glass.
The bed was really comfortable and the room clean .Housekeeping was helpful!bathroom was cute Poor facilities such as hairdyer .Microwave . fridge....the location is far from downtown but the transportation is convenient.
Even before I arrived I was impressed...they called me while I was on the road to inquire about my special needs (ground floor room only), and when I got there the staff was friendly and helpful, clearly Asian of some type but speaking excellent English; and then I got to the room. Amazing! It looked like it was 'fresh out of the box', clean and neat and very well appointed...a desk one can work a laptop at, a firm mattress and plenty of soft but sturdy pillows...and don't get me started on the glass-walled shower. I blanched a little at the price tag but I have to say, in the end, it was well worth it. Next time I visit the Emeryville/Oakland area I'll be staying there for sure!
For the price it is so good. Maid service is not diarily
Like that it's close to oracle arena and bart system. Staff during day time was super nice and helpful. Thanks Jordan, John, and Jose the driver was great. Didn't like that there was no continental breakfast for us. The restaurant is nice but pricey. Literally there isn't any shops around hotel. You have to take the bart to get anywhere. Good for in and out business but nothing else.
It was a very confortable Hotel. Very new and clean, bulit few months ago. I will go back for sure if I am in San Francisco. Very close to thwe airport. Very kindly they come to pick me up to the rental car location. GREAT !!!!! NO