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It was a very nice hotel. The staff was helpful and friendly and the buffet was great and had a variety of food.
Great rooms and good rates if you book off the main holiday season (October for example). The breakfast buffet was excellent. A bit noisy in the morning. I had to use the PCs connected to the Internet in the lobby, which were _very_ slow and standard applications like maps.google didn't work at all, but the fee was 10 euros/hour (and the minimum time was half hour). When I complained, the person responsible at the reception desk replied that it was not their business and that I should talk instead to the internet provider company, although I had bought the ticket at the hotel desk 20 minutes ago (of course they didn't offer the money back!). Not the kind of answer you should expect at a 4* hotel.
breakfast being referred to constantly as "You English" by the bar staff
Lovely hotel with big pool, and if the weather aint good, then there is a heatet indoor pool. We absolutly enjoyed the stay. Easy transportation with bus to Palma.
nice for kids they enjoyed the shows and mini club indoor pool was closed
Very nice and helpfull staff, hotel has his comfort but I would classify it as 3 stars. Architecture and decoration are old fashioned. But all clean and in renovated style. The breakfast is excellent and value for money 8,50 euro´s
Very clean Hotel, freindly helpful staff, wide choice of food value for money, easy access to beach activities available if you wanted to participate. Excellent stay.
close to the airport, but no airport/flight noise. next to the beach but back from the main road. staff friendly and attentive.
the relaxed feeling we all had my daughter was badly sunburt even though she used a factor 50 and the lifeguard would not let her wear a t shirt to cover up he said for safety reasons but there wasmore danger from the inflatable bed and balls in the pool
the staff, the loction, the entertainment good and no lager louts.Swift check in. In the dinning room the tables are too colse together.
the hotel is so close to the beach and all amenities,and the staff are very helpful and friendly,the hotel puts on entertainment each day and night ,it's suited to an older customer base but we enjoyed our stay very much so much so we are returning in a few months
the food and the staff of the restauran are very good and the maids are kind, and they really clean the room. the intertainer staff are excellent they really do there work ill would give them the star that the hotel needs. the beds are too hard it's not comfortable to sleep on, the reception staff services are poorly. the TV are too small and too high to watch and few english spoken station.
Good clean comfortable room my only coimment is TV stations are poor especially english stations and I would like to have a tea & coffee Making facilities in room. No I would highly recommend it as Good value for money
Excellent breakfast, good location, close to the bus station and 1 minute from the beach. Friendly staff. Even though the room was clean, it is very small and the bathroom does not have a draining hole. Thus, after shower you will have a small pool in the bathroom.
I guess you get what you pay for. Ant infested room. Next to really noisy pool area. Full of worst type of yob holiday maker
The relaxed atmosphere
The pool and playground area was excellent. And it was nice to be so close to the beach. Very convenient to the airport and worked out great to stay for one night, I wouldn't have wanted to stay any longer. Breakfast wasn't super, while the lobby and pool area was very nice, the rooms have not been redone in a while, fine for one night.
Very close to the beach and tourist attractions. Very helpful reception staff.
the food and the location the staff in the reception, they didn't speak english and had no knowlegde of what to se in area or the buslines
amazing location on the playa staff was rude an unhelpfull
Nice and convenient location, cold dinner on first day even when arrived very late Service/credibility sometimes depends on who you meet - one guy at receptionists says it is possible to pay for car rent by card, then the lady from rental only cash is accepted...
Hotel staff are very kind room
All receptionists were very helpful maria, Migel and manuel Everything ok exept hairdryer did not work , ac is not strong enough,Food was great!
Near the beach, but too many German people - I asume more than in Germany Noise in the night, when Germans came home to the hotel
just: good hotel at the right place (we had the room with sea view !); very good system of maintaining and cleaning the surrounding and beach not wireless signal in the room; may be some sun-beds at the terrace (there are only chears)
The great dinner buffet, proximity to the beach and our beachfront balcony. The noise outside all night on sunday night.
The location was excellent. Ease of access to city bus and the beach. Excellent variety of food at the buffet. The dining room was very noisy with the clatter of dishes being cleared and hit on the side of the garbage bin, silverware dumped from one bin into another...the dining experience was a chaotic experience, not only because of the employees but also because of the patrons rushing to secure tables and returning for more food through out the dining experience. I would not sign up for the buffet again.
good location. close to the beach, close to Palma. good bus connection to the citey. I've experiece the front desk staff not to be very friendly.
The hotel on the whole was very good with the staff being very friendly and quick to assist. The food was very similar each day - Typical spanish buffet. The hotel caters mainly for the Germans and Dutch and we were the only 2 English staying there.
everything was comfortable all we read in the reviews were true were pleased we trusted them. have tryed two book again but there booked up . N\A
situated lose to a very good beach, good breakfat variety and the staff were very helpful rooms were a bit dated but ok.
The food and service were excellent, the staff were very friendly. we booked a double room and expected to have a double bed but we were given a twin room 2 single beds,when we asked to be changed there were no doubles available, we were disappointed.
Great location, nice food with very good selection and quality The room was very disappointing more like that of a 2star hotel.
we stayed there for swımmıng because ıt was near the beach and meals were so delıcıous. so many old people was there we were famıly but ı couldnt see our avarage ages.
The resturant was nice and the staff were very friendly. Heated pool. We asked reception to help us find a day trip on a boat and they showed us a trip that said it would be on a cruiser, but they day of the trip we ended up on a bus the whole day. A big dissappointment..especially since we found other trips that were much cheaper that truly did take place on a boat.
We stayed for six days and five nights, and we can not think of one negative aspect of our holiday. The Half Board is phenominal(breakfast and dinner) on both, the selections were outstanding and different daily. The room was spacious and comfortable. The staff and management were all courtious and friendly from the front desk to the bar. I can go on and on, this 4 star is very much recommended by us. We will return next year to Mac Garonda. Must visit the 5th floor Balcony for the best view on all of Playa de Palmas!
great location, staff was very helpful and friendly, room was very comfortable and quiet... food was good! drinks were great!
The staff at the reception was phenomenal, very helpful and professional. They arranged a car rental within 5 minutes at a reasonable rate and without hassle. We were offered courtesy rooms, without asking, when we arrived before the check-in time. The food at dinner was ok, not very varied and lacked vegetable options. The rooms could use an updating and the pool photos are deceiving as the pool is quite small (but then again it is beachside, so a large pool not essential ).
Nice comfortable stay for 5-7 days. Take the bus # 25 and you`ll be in Palma in 15-20 minuts (by the bus #15 it takes 30-35 min). Nice clean beach, good breakfast and dinner.
Central location, near beach shops and restaurants and bus stop and airport. Good size pool well maintained. Mini fridge and hair dryer would have been an added extra. Too small smoking area in bar. No smoking area in dining room was a disappointment as was led to believe there was one. Smokers are being marginalise in hotels in Spain since the smoking ban and if it continues we will not be going again.
Very close to the beach, great view from the balcony, bus station right in front of the hotel with buses that goes to the airport (bus 21) and Palma de Mallorca (bus 15).
Very good value for the money. Good breakfast. Nice position, very close to the airport & relatively close to the beach (aprox. 300 metres) Rooms without Air condition, No private parking for guests, No free Wi-Fi
breakfast, pool, bar ...
I got caught up with the France air space strike and needed to extend my stay unexpectedly by 2 nights. I wanted the cost to be low so did not expect too much, but for the money, I think this is an excellent value mid sized hotel. I felt welcome and the staff werr friendly and guests generally happy. Nice spot as well. Nobody can surely complain given the cost? A very good standard 2* hotel.
the hotel was very clean,the food was excellent,the only down side was the beds are very hard.will definetly go again.
location no air-conditioning,
Clean, good breakfast, comfy bed. Room was tiny, you can barely walk around the bed. No room for luggage. Pool area only gets the sun in the afternoon. Rooms could do with better soundproofing. Maids ignored the do not disturb sign.
Reception staff were very willing to help and the room was basic but clean. I didn't like the layout of the breakfast area - you had to go through the smoking lounge to get to the breakfast room and the smell came through. Also the view from the breakfast room was a wall with a few plants on it as it was the basement of the hotel. The breakfast also lacked fresh fruit - surely in an island with lots of farming and famed for its fruit it would be possible to include fresh fruit. Also the evening meal did have some fruit but this was inedible apples, oranges and bananas and nothing more. The bed was also very hot because of the kind of mattress cover and polycotton sheets and I was there at the hottest time of the year so this was a problem which could be remedied using cotton fabrics.
I was very close to the beach and I had the chance to visit Can Pastilla internet was not free
beer 1. room cleanliness 2. staff 3. air conditioning 4. breakfast 5. pool sucked
This hotel was excellent value for the money paid. Staff were pleasant and helpful. Its location was 150 metres from main retail area and 200 metres from the beach. It was quiet (except for the aircraft arriving and departing 1000 metres to the Westwhich I got used to and not a problem) and provided an adequate swimming pool and relaxing area. Bar,Lounge and Restaurant for breakfast were clean and comfortable. Evening meal was taken at the sister hotel on the promenade which was not an inconvenience as most people would go out in the evening in any event. The choice and quality of the self service three/four course dinner again for the money paid was good and here again the staff were friendly and attentive.Beach and small bay were fine.
as our flight had been cancelled due to air traffic control strike, it was cheap and available. near to the airport the food was poor and the hotel staff very unhelpful and unapproachable, asked for clean towels everyday and never got any, ended up using my own pool towels, location not very good for young couples
Very nice place to stay at. Big room, great view of the beach from room. Few steps to the beach and pool. Good variety for breakfast buffet. Easy to get to from airport (15euro taxi, 10min). Would of been nice to have wifi in rooms (only is bar/reception area).
This hotel is great value for the money and was my son's favorite hotel out of the three that we stayed at. The staff is friendly, but Aziz, a manager stood out for his professionalism, courtesy and sincerity. Good buffet. Close to the airport, so it was convenient for us as we had a very early flight, yet was not noisy. We would definitely stay here again.
The hotel exceed our expectations. Really good & attentive service always looking to solve any problems you might have. All rooms with the sea view - really powerfull in the morning. We were staying on half board basis & it was excellent choice. Wide selection of breakfast & dinner menu. The food of excellent quality. Highly recommend. Duvet & kettle during winter stay would be much appreciated.
The staff was very friendly, food excellent. We stayed in an apartment and there was not facilities in the kitchen other than a few glasses and two teaspoons..matresses were very old and unconfortable and we stayed 7 nights my back is still suffering.
There was no wi-fi in the rooms, just in the lobby
proximity to the Can Pastilla beach. Safe and comfortable atmosphere. Close to the PuroBeach Bar. Not particuairly the most exciting and crazy hotel/beach in Mallorca, but a perfect location for people looking to unwind, enjoy the sunset or set up shop and tour the island.
very nice friendly budget hotel good food and staff pool area and facilities adequate good location great views over bay
The location is very nice and close to Playa de Palma and the touristic shops. The rooms and their toilets are nice and clean. The view was very nice towards the sea (although not all the rooms have a view to the sea). The aircondition in the rooms was a very positive thing. There was quite a good variety of food (although most of it was usually fried). The People were friendly. It gives a very good value on money. The noise from the departing aiplanes needs a bit of getting used to. The staff in general are very good, but the staff at the restaurant are a bit pushy. The entertainement facilities such as the pool table and table-tennis need some improvement.
Location was very good,and food
Breakfast and supper was exelent and delicios! Sometimes was a litle bit noisy at night.
Apolo Hotel is located 2 minutes walk from the beach of Ca'n Pastilla . Room was confortable and very clean, with a balcony and a great sea view. Basic customer services, and food in general not very good. Hotel seems to be very German customers orientated (for exampl, 7 TV channels in German and none in Spanish!). Hotel has lost its Spanish soul unfortunately. However, will recommend this hotel if you go with a group of friends, but not if you are a solo traveller.
We were interested in wtching the planes taking off and landing at the airport so this hotel was well situated for this.Great Hotel good value for money with excellent staff .
The hotel was very good for a 3 star, food was excellent and plenty of choice,room cleaning was of a good standard, as was the hotel in general, the location of the hotel was perfect for trips into the main town for nightlife or down to the beach to relax.would we go again yes and would we recommend the hotel to friend ,yes The only thing was that there was no information in English it was assumed that all guests were German !!
Right next to the beach, half board was a great value very noisy on the ground floor
Very clean good location
Location excellent. Right on beach in centre of resort Rooms a little bit dated. Bathrooms top of the range with power shower fitted.
The food was excellent, both breakfast and dinner, location to beach and attractions ideal. indoor heated pool a must for october months. aquarium a must only 10mins on local bus. palma cathedral 20 mins on bus. bus service excellent. when arriving at the airport head to the bus stop and take number 21 bus which takes you to the hotel.( 2 euros each, only 15 mins ) with a 7 yr old there was plenty to do and see, great winter break.. The only real critiscm of the hotel is that smoking is permitted in the bars and some rooms, which is real shame, as a non smoker this is a real let down..but beyond that you have a choice of two bars and the bar at the rear of the hotel facing the promenade is a "must" with great people watching comfortable chairs to while away the hours. the weather tended to be alot cooler in the evenings so when we tried our heater in the bedroom it did not work, when this was queried at reception we were told it hadnt been switched on !! and that it would be switched on that day, but it didnt work at all for the remainder of our stay..thank goodness we had blankets....
Clean linen and clean bathroom Breakfast was good The hotel is exceptionally noisy. This is an area overrun with German youths drinking alcohol 24/7. The beach is littered with bottles day and night. Their behaviour is loud and racous day and night. THis was not obvious when booking. The carpeting in the room was filthy. We had the view of the back of a building from our balcony. One of the chairs was broken, carpet runner had lifted, no response when reported.
Room and services.
The food was excellent, very good kitchen It is an old hotel, and the walls and doors are bad isolated
Restaurant & sea views!! Recreational facilities would be nice in summer.
near beach airport and city
The thing that's stands out by far is the hotel's staff. Especially Nicole at the front desk was very helpful and had a warm, welcoming back attitude. She went above and beyond to help me with my questions. Coming from the U.S. And used to the big branded hotel chains, I didn't know what to expect from this hotel. I was pleasantly surprised. The property is excellent and the location is just perfect. It is across from the beach and one block away fr the main nightlife in playa de Palma. Overall I very much recommend this hotel. The beds could have been a bit softer.
The buffet for the breakfast! We couldn't book a room with see view, on your website! So we couldn't get a room with see view! The room we had,on the streetside, was very loud, until 3 or 4 o' clock in the morning!
The furniture is so old and in the bad condition, TV is too small(you can say it's too small as much as you can), most of the hotel guest are so old people.
its friendlyness every noise from the corridors could be heard in the rooms
You can hear absolutely everything taking place in the hotel. There was a band playing in the bar two floors below us and it was so loud my bed was shaking. We could hear the people in the next room cough and talk on the telephone.
Proximity to the airport, 15 euros by taxi. Very small room for the price and ours was a superior double with seaview, only space for 1 person to walk between the bed and dressing table, no space to store toiletries only a basic sink with no worktop, limited cupboard space, in the high season the noise from planes taking off and landing is almost non stop. Consistent problems with water pressure in the shower, most mornings unable to have a shower between 9 & 10am, same problem at night between 7 & 9pm
Very friendly male receptionist. Room was quite small although very well appointed and we did have a sea view. Air conditioning only went down to 23 degrees and we would have liked it a bit cooler.
Very good location. Restaurant much better than usual hotel restaurant. Staff very friendly and helpful. Room was quite small but typical for a modern hotel.
Reception staff were excellent: very competent and always happy to help. The hotel is extremely clean and modern, and the beds are very comfortable. It is close (100-200m) to a lovely beach with good, cheap eating options along the promenade. It's not in a very "touristy" neighbourhood, either, which I enjoyed. We were placed on the ground floor of the second building. I thought that would be quiet, because we were away from the street. Not so. Friday and Saturday nights we were treated to *extremely* loud music (every single word was audible) from a bar directly underneath the second building. The bar is apparently owned by but not operated by the hotel. Thus there was no way for the extremely apologetic hotel staff to ask that the music be turned down. Other (more minor) problems were that the in-hotel bar was virtually never open and that the rooms are very small (though our room had a very generous balcony, which made up a lot for that - we could comfortably have 6 chairs +table on our balcony)
fantastic staff...very willing to help and provide advice on the area. extremely clean and stylish hotel...and it was very affordable to boot. nothing.
I only stayed one night so I can not comment on service. Room was clean. I liked the large patio. It was the only blue building around so it was easy to find. Nice neighborhood to walk.
I am a single traveller and just wanted a few days away and for that it was perfect- staff were excellent both friendly and helpfull - did not eat at the hotel as like to go out - very spanish area which i liked- all in all excellent. minor point but the bar never seemed open but it was low season and some very good bars restaurants close by
simple, clean, qualified and pleasant staff. no water in the hotel pool, poor bathroom ventilation.
Lovely beach area, cafes etc. Mostly Spanish families - a good thing. Pleasant promenade walk into Palma (45 mins). Very convenient stopover near to airport (5 mins). Room was small for the price, and beach view only partial and not worth the extra (150 euros).
The location is perfect, outside the whole tourist rush, few steps to a nice and not crowded beach, some good restaurants and supermarket are close too. The hotel pool is enjoyable also. The plumbing problem should be solved, because the toilet did not flush and water pressure was weak. There was a smell of burning meat coming from the nearby restaurant and it was impossible to sit outside on the terrace.
Best spot halfway between C'an Pastilla and other end of Arenal's long beach; very quiet area by comparison. Really superb breakfast buffet. Pool was never crowded in July and v clean. Computer access but dearer than cyber cafes. Reception and bar friendly but see remarks on restaurant. Right on beach prom and oldest hotel in resort (low-rise 1950's) but you'd never know it. Quiet rooms and no noise from bar. Unbelievably restaurant literally packed away all food from dinner buffet at 8.30pm even though I was still eating main course. I hadn't realised it closed at 8.45pm, however I was not charged for what I had eaten! Mght be worth mentioning that this is predominantly a german resort and the food everywhere reflects this.
air conditioning broken for three days which made it very uncomfortable, hotel rfused to compensate as above
Beach front location and extensive breakfast buffet. We booked a double room yet we received a room with twin beds pushed together which were not very comfortable.
Nice laying near the beach and very good food buffet. Clean and nice rooms with good beds. In my booking confirmation, free access to internet as well as a transfere from/to the airport was promized. Both were not available and cost extra money for us... Who will reimburse this? Further, we had to leave early and we should get an early breakfest, but arriving at the breakfest room, we were told on a very unplessant way, we had to wait until 8 AM. The manager who has arranged the earky breakfeat was not available anymore. For only one night, this is a little bit to many issues.
Nice and hepfull staff, very good breakfast and dinner, good location with fast connection to the city of Palma.
excellent hotel, based in a fantastic location. Great staff and facilities. A hidden gem in mallorca
We enjoyed everything about our stay at HM Tropical. We would go back with our family as I thought it particularly suited to children with the close proximity to the clean, safe, sandy beach, the lovely swimming pool, and the entrtainment laid on for children.
Near beach No
Hm Tropical was a great hotel, it was situated perfectly, the beach across the road, the shops within walking distance, lots of restaurants. The pool was great also. Overall a very pleasant experience. Very minor...but a fridge in the rooms would be a bonus.
The sea view and location was fab. The hotel was clean and hotel facilities were good. Although the room was Bed and Breakfast a fridge would have been helpful for general storage of drinks, snacks etc. The Staff were slightly unhelpful with a lack of knowledge about general enquiries. The hairdryer inthe room was also unacceptable due to its lack of power!!!
The beach is right in front of the hotel and the pool was great. The staff was very kind and helpful and the room was clean.
The hotel is situated on the beach. The room was not cleaned properly, the bathroom in particular was dirty. The room had an awful smell and we got a twin bed although we asked for a double bed.
Dirty rooms, some crab louse in the room, slack cleaning, idiotic director not interested on customers.
It was a nice hotel in the area that we needed to be in. Reception staff were friendly and helpful. The room was swepted every day and had clean towels. I also had a massage which was very relaxing. Was a bit disapointed that beds were not changed during our 10 night stay and did not find bar staff very friendly.
Very close to beach Pool is small
The relaxed atmosphere and that the staff were very nice The mattresses on the beds were a little uncomfortable
food was excellent and great location rooms could have been cleaned more,
nice staff, nice restaurant downstairs.. that we had just part sea-view, though we requested full sea-view
Location and facilities. There was a good childminder and our 3yr old had lots of fun Housekeeping - or lack thereof. Dishes are not washed and floors were not swept
The air-conditioning was essencial! The staff were fantastic. Everywhere was clean. There were not enough sunbeds around the pools.
Location and food. The curtain in the bedroom was too short to keep out fully light from the corridor.
I miss a refrigirator
This hotel has a good services and staff. Location is good near city Palma, it takes 10 minutes by car and 20 -25 by bus. Room is very clear only remark is that furniture in the room is pretty old
The room with a fantastic view. The food. The staff were really frientdly and remembered us from last year. The bar was bit quiet and there was not much entertainment.TV stations were mostly German.
Great location - decor is abit dated but were told the hotel is to undergo a refurb next year.Food was basic but ok. All in all would for sure stay again.
Value for money and the ease of getting into Palma The amount of German tourists, as they were arrogant and rude and some of the hotel staff understood more German than English. Also they did not have tea and coffe making facilitieswithin the room.
That was my second stay in Golden Playa. I liked it. Hotel got a good atmosphere, you are feeling yourself at home there. Its made for peaceful and relaxed stay. Rooms are quiet and cozy. Food is ok. Staff is friendly. Nice view from most of rooms. Good location. Hotel may use a renovation, however, I've read they will actually renovate in 2011.
The food and staff were first class no complaints
the beach no parking at the hotel
the mens dresscode for dinner - long leggeg pants - why not trousers to under the knees, which is fashion now ?
Staff very nice, specially reception. Perfect location on the beach, almost all the rooms with sea view. Located between El Arenal and La Palma (5min. in bus) and 5 min. from airport. The beach is one of the most beautiful ones on the isle, perfect for small children as the water is calm. Nice swimming pool in the hotel, small wellness free. The food could be better, there is plenty of choice but not really tasty altough it is still eatable. Hotel does not offer any animation programms, some days could result boring - when it is for example cloudy.
La piscina muy linda y la terraza a la piscina que nos tocó. No me gustó que me hagan depositar por las toallas que llevabamos a la piscina, lo mismo con el control remoto de la tv, me parece que es algo ilógico, pueden pedir una tarjeta de crédito como en todos los hoteles y con eso ya estaría. No hay frigobar y con el calor si necesitas agua tomar a la noche no hay.
Good food Sounds from neighboring rooms, like snoring and coughing
This is a hotel catering for German tourists, from communication to food. However very clean and welcoming. Not enough electrical sockets in the room. Recommend taking double adaptors.
Friendly reception staff. GREAT breakfast buffet, especially compared to most other hotels which is usually continental style or minimal and blah. A/C worked but was a bit noisy and always smelled of sulfur... (odd). Both the carpeting throughout the hotel and the patio window seal was very thin/minimal so you can hear everything, but luckily it was not a very loud night outside. Still, thicker carpet would be much better!
The staff in the restaurant as well as the cleaning ladies are excellent, very welcoming and remembering your choices day after day
the staff were very helpfull and the atmosphere was relaxing there wasnt a lot of choice in the restaurant