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Breakfast buffet Internet conexion should be included in the price of the room as many hotels do
Staff were very friendly and helpful. Location was amazing the view from our balcony was superb excellent stay overall would have liked if breakfast was included in the rate
In general everything was very good. The room was a very nice and a very good size for Paris. I paid €160 for the night which was very good value for a hotel of this standard in this location. My bed had a dip in the middle
Our room spacious, very comfortable. we were close to metro - shopping - it was a great location and a great place to stay - we would stay there again!
Location and decor Rooms quite small
Location is superb. Near to all fascilities and amneties Being along the main road, its somewhat noisy
Location of Napoleon Paris is excellent. We stayed in the superior room and its size is really big. It is great value of money.
The ambience, the friendly staff and the proximity to city attractions
Location and the comfort of the suite. Clean linen, well thought interior. Charming decor Nothing other than the smell of cigarette smoke in the suite. Cigarette butts were found on the carpet on second day after housekeeping.
location only need some renovation for the rooms furniture was too old
The location is just fantastic - the hotel is located in 2 minutes walk from the Arc de Triomphe and Champs Elysees, with nice shops and restaurants all around! Hotel staff is nice. Breakfast was very nice with a good variety, a bit expensive though (31 euros per person, free for kids). Free internet in room (luxury room). Variety of tv channels was very poor.
The Sofitel Hotel is well located and within walking distance of the Champ Elysees and the Arc de Triomphe as well as the Charles De Gaulle Metro. This allows for good connectivitey. There are also some good inexpensive eateries nearby. We mentioned that we were coming on the Honeymoon in our notes but we were treated as if I was the Sole occupier of the room. The Honeymoon touch was missing a bit especially since we read about another review who were treated specially for theri honeymoon.
The rooms are great as are the staff.
Atendimento da recepção e concierge. Housekeepers should make less noise and be more gentle when closing the room doors. They should start working after nine o´clock and attend the customers requirements more acurately. Matress is too softy and unconfotable and unable to provide a good sleeping.
airconditioning was not very effective despite my changing the room.
Severly understaffed and any service requested takes quite a while. Rooms were not cleaned on on time, until we requested specifically to clean them in the evening. Turndown service was done on 1 day of 4. Used glasses from the minibar were not replaced for 3 days. Waited 1 hour for check-in after arriving at 4pm on a Friday. etc.
Overal was good. Room service selection was limited in choices. I Bar only have French Menue and no English. No English Channel on TV only CNN. Mentioned above
Hospitality of hoel staff At 29 euros per person, breakfast is quite expensive.
Great location, great hotel, great staff! They upgraded us to an awesome room with a spectacular view for free the attendant was very nice and helpful.
Hotel was under construction (and for quite some time apparently) so I'll spare you with the details of what that means when you are trying to catch up on some much needed sleep. Staff responded poorly to this situation that was not communicated ahead. Very dissapointing. One last thing, te hotel seems to be weel located because few hundred meters from champs Elysee but it is quite a dead area at night.
The proximity to all the central areas of Paris and also it was very quite and a very beautiful hotel. The breakfast was very expensive and not worth the money.
Hotel very near Chapms Eleysee, shops and restaurants. Prices in bar very very expensive. Breakfast very expensive at 28 euro each.Had breakfast outside hotel at 1/4 of the price.
the fast service in the hotel was great , the location was excllent , the breakfast was bad no food varaities .
Rooms too small, expected larger as per booking info
we enjoyed the quiet atmosphere and the lovely room.the location was outstanding and staff very helpfull our shower screen was off the rollers but it didn't cause us any grief
Our stay at the Hotel Balzac was wonderful.Our room was very comfortable and nicely decorated, as was the rest of the hotel.The staff were very helpful and attended to our every need.Great location too!
This is a very nice hotel at a distinctive location location in Paris. The staff are so helpful, I was helped by a professional concierge team who spoke excellent English and know Paris attractions very well. The staff was polite, food was good, and the facilities are all clean and up to date.
Hotel stuffs, and concierge were very kindly. Also, room and bath was very clean. Location was nice.
Courteous, professional staff. Central location.Comfortable plush rooms. No tea/coffee making facilities or indeed mini-bar in the room which is surprising giving the standard of the hotel.
the rooms were very clean and nicely decorated, the employees were very nice and proffisional, and the location was just excellent as Vernet St. was located by champs elysee and george VI road. Hotel Lobby was small and the internet connection was very low.
Friendly and helpful staff and nice room WIFI at our room was a bit weak. Main elevator was not working and everyone had to use staff elevator instead, which is a bit small.
The friendliness of the staff, the service and the centrality of the hotel. Thank you. It was a pity that the restaurant was closed.
Location was approperiate for my business meetings around the city. Poor value for money. Absolutely not a 4 star Paris standards. Extremely small room. Unheated bathroom. Aminities were not regularly refreshed. Decor of reception and public areas is basic and rundown.
location poor advice from concierge
from the moment we set foot in hotel there was nothing that the staff couldn't do for us..very helpful and courteous.really made my stay in Paris something to remember for a while..loved the personalized welcome letter .
The staff was so friendly & the hotel location was ideal we had so much fun there I'm going to stay there next visit to paris
Small, quaint, quiet. The rooms need updating.
The location is excellent as it is behind Champs Elysees but yet very quiet. The staff, especially the concierge is very helpful and they all speak excellent English. The walls between the rooms are a little thin. I could hear footsteps and voices from the other room when it was occupied.
I booked this hotel because it was listed on the leading small hotels of the world. This recommendation has not failed me. I have traveled to paris and the rest of europe to know that the standards are different than four plus hotels in the usa. The hotel vernet did have good sized rooms and our room had a balcony which is great. The bedding was excellent. The staff was excellent, including front desk personel, the concierge was fabulous, as well as the bellman, bartenders, and wait staff in the dining room. All the employees addressed me by name after the first day. That shows how much they put themselves out. Lights in the bathroom were not adequate for shaving or applying makeup. Pillows were foam which we don't like. Should be feather pillows.
location, good room size it was not 5 stars hotel , you have to ask for things that expected to be in the room, elevator was broken for 4 days out of 8 of my stay, no explanations or apologies
Location, cleanliness, attentive and knowledgeable concierge. Good breakfasts. None
The hotel's location is good, but the friendliness of the staff is what makes it a great hotel. I especially loved the nougats at the reception ;-)!! The wide choice at breakfast was very good too. Nothing much, except 1 day, housekeeping forgot to clean our room!!
Excellent hotel and nice design. Staff is very friendly and professional. Mine issure: The only issue was with elevators. One was down. I stayed there for 3 nights, left without it being fixed. Again, it is a minor thing.
Quiet rooms, well equiped room & bathroom. Good service from Front desk, Concierge and Bell-staff. They need to improve their elevator system.
The room and bath were really big for Paris) Staff always ready to help They did not change towels everyday, expensive breakfast
The staff on the front desk and the front of house people were very efficient The cleaning of the rooms
The hotel was beautiful, spa terrific, and the indoor/outdoor aspect of the Lobby restaurant was lovely for enjoying a spate of mild fall weather. Service is top-notch. The rooms are functionally terrific - huge for Paris standards. Bathrooms are drool-worthy marble palaces. Concierge staff knowledgeable and super helpful. Unless you are strolling the Champs for luxury boutiques one can find in any large city or having business meetings in the western arrondissements, the location isn't great. This can be easily overcome with Uber or taxis, but I would have preferred a more central location like Ritz/Crillon (both closed for renovation), or Le Meurice (I'm supporting the boycott). The design of the bedrooms errs more on the Asian side of Asia-French fusion, while I would have preferred something more distinctively Parisian, but this is a very minor gripe. If I were traveling for business, the serenity/calmness would normally be a plus.
I find that the mark of an excellent hotel is when you look back at your trip and the hotel was a main character. The Peninsula Paris exceeded my expectations. L'Oiseau Blanc is a must-see (they have a plane over-looking the Seine and the Eiffel Tower). The "Dancing Leaves" art installation in the lobby is absolutely stunning. They have a neat app for kids with fun games. Most importantly, the staff is a class act. One of the only drawbacks was the lockerroom for the gym/spa. Each of the four showers did not have body wash nor soap (they had three bottles in each stall. One wss labeled "conditioner", the other was labelled "shampoo" and the third bottle was labeled "shampoo" and/or "hand lotion"). Also the hand-held shower in one of the stalls was broken. It was disappointing. The other drawback is that the check-in is actually not at the main entrance on Avenue Kleber. After our driver unloaded our baggage a valet attendant walked out from the long sidewalk from the hotel and said to put our bags back in the car and drive around the corner, to the less-prominent side entrance on Avenue Portugais, for check-in. We decided to walk with our suitcases around the corner and commented amongst ourselves that the Peninsula could have handled it differently (i.e. since the attendant was not at his post nor was there a sign he could have offered to have someone gather our suitcases; it was awkward).
perfect location, perfect service, perfect ambiente, 100 % clean unfortunatelly there are two construction sites to the left and to the right of the building - the works start at 6am, from 9am they start drilling, all the guests complain, we stayed for 3 nights and got one for free, the buildings will not be finished before 2012
It is a very fine hotel, but ........ It was an unpleasant stay with loud construction adjacent to room 312 from 0630 am for about 11 hours/day. It was impossible to rest during the day. Euro 445 was an outrageous rate to charge for this room
It was great, we're going back! Problems with the enter cards of our room
Superb location, especially for those who like shopping very expensive prices for mini bar, room service and restaurants
Really a lovely stay! Hotel staff were very friendly and hotel facilities were really very good Just a couple of matters:
The SPA center.
good services, modern room, good location room is too small for the price charged
Excellent location, very stylish hotel, hospitable friendly staff, excellent rate, great experience, would go there again
Location The smallest room I ever had for 240 euros. I could touch the 4 walls from the bed. Poor views to an inside patio that was still under construction. And the hotel seemed to be empty.
Everything was horrible and very expencive
Quiet street just next to the crowded street of the Champs Elysees. The room was great and the Internet for included in the rate.
Very central location, staff very friendly and helpful, fantastic selection for breakfast would definitely recommend this hotel to friends and family. No restaurant or bar but there was room service
The location and the service by all staff.
Location,clean rooms, free,wireless internet and the friendly staff. Very small rooms, small Lift, and bad coffee glasses( the glass snaps off the metal holder when hot, as it expands faster than the holder, and you will have coffee spilled all over the place, including your clothes). The lobby is small for a ***** hotel.
location good and accessible, rooms are very small and felt uncomfortable, due to this reason we changed to another hotel,
All staff at hotel were very attentive, Hotel recently reopened after refurbishing, rooms large, clean and well equipped, pool was wonderful after being out the whole day walking. Hotel was well positioned for sightseeing.
Perfect, clean and big room (Large Deluxe Room). The hotel is only 2 y.o. Perfect location!!! Breakfast doesn't included. The pool is closed 12-16 August.
Breakfast can be improved. Coffee is good though.
the size of the room was so small, the bathroom wasn't comfort enough.
it is located in a quiet street but also near the champ elysees and the arc di triomphe. the hotel is ideal for shopping and also sightseeing in paris.
the staff were nice but the cleaning staff didnt speak english nor did her job the way it should be done most of the dirts were pushed under beds and chairs,the chairs need to be changed as they are worn off.
The location and the service
excellent location room was very small
The location was exelent..the staff was amazing... the louby design was nice... The room was too small.. the bathroom should be upgrade (the sikn was too small) the bath was without curtains.. the water prasure was not good..
Good view if you got a room with a balcony
It is in a fantastic location. The staff were lovely, helpful and friendly and spoke perfect English.
The restaurant was closed for the month of August - I was not told and also there were alterations taking place in the bar / lounge area with screens up and flooring not in place. This did not encourage a late evening drink at the bar. the problem was timing - August in paris is vewry much 'down time'.
only the location the hotel staff were so rude. The type of room I reserved enough for 3 people according to their website. But, when I arrived there, the hotel staff denied that!!!! I asked them for a taxi at 5 p.m. but the taxi was there earlier and they made me pay more because the taxi waited!!!!
The hotel lies in a very good position. The rooms are quiet and spacious and clean. The staff is friendly and helpful. for that price I would have appreciated something more, like a welcome drink or a basket of fruit at our arrival. My idea of a relais chateau is that you pay a little more but you get a little more, like we had to leave very early in the morning and it was not possible to have a cup of coffee!
The location The food was not up to standard
Location, secure car parking, friendliness of staff. Price of breakfast
Everything was perfect other than a small room which I think applied to most parisien hotels I thank all of the staff for the good attentive service The room was little bit warm I think the ac was not working but that was fine
Staff is very friendly and helpfull.Lokatoin is great.Good restorant.We liked every thing! Will return back for sure!
I liked the location and the room i thought the staff were quite unfriendly
We know the hotel well - have stayed there many times, and it maintains its standard and is as good as ever.
Location, smallness, Asked 4 ice two nights in a row with no results. Airconditiong virtually non-existant(of course it is europe).REALLY Suprised this is a chateau relais property.
location is perfect, center of the city but quiet surrounding, rooms are beautiful and clean, staff is helpful, no regrets
It is a very nice hotel, the location is excellent, close to Metro station and interesting places like the Grand Arc. Me and my husband really liked the stay.
Everything was great!!!! Brilliant staff! Best location for such price!
Constant noise during the night, probably due to rebuilding activities.
The hotel is situated in a very central location , close to the Congress Center and 50m from Metro Station Very narrow rooms
The hotel was very centrally located near all types of public transportation. The staff was helpful and friendly and knew the answers to everything we asked. This is truly a wonderful location!
in the website there was alot of services which they didnt offer like the spa, it is only a jacuzzi , but in the you website it indicated that they have massage, sauna, the whole spa treatment , but no. Also the room was suppose to have view of the Arc, no i received a view of inside ally
i like only the location i didn't like the services about cleaning the room , the is no body to carry our luggage to our room and from our room to taxi , the room is very small for tow adult and one infant , its very expensive for these services , there is only one guy in the hotel to serve everything afternoon
Quite decent rooms while being small we had no problems staying there the staff was always helpfull. One of the receptionists when i asked for a taxi he tried his agency and because theyd be late he went outside to stop a taxi for us Small rooms and poor breakfast
its location The breakfast ! Only on glass of false orange juice - no continental breakfast... one piece of white bread.... no salt available... minus than one star for this.... incredible !
Decaration is modern and comfortable. Staffs are kind and helpful. But, the bed is too hard and my boyfriend can't sleep well. Also, the room tempeture suddenly turns hot in the mid-night and wake me up. location is great!(near to the Arch)
very friendly staff in Paris? surely not hahah but they were-from the moment we arrived. room was lovely and well laid out. need to improve the expensive breakfast tho... see above-breakfast.
we loved everything it was perfect!!! we thad our 12 month old baby and they help alot with making bottle and at any time! i would say the breakfast is a little pricy 22 euros but i think it just went down to 15 euros which i think is fair
The location was pretty convenient. The staff were all great. Kinda too artsy for a more seasoned traveler. The breakfast was very expensive and seemed like it was all stale. The seating was very inconvenient for tall people (I'm over 6') because the chair legs are about 3" high. Check-in at 4 pm is very inconvenient after a long flight (which typically arrives in the morning.) The decor, though a nice idea with natural materials, etc, was not comfortable. My wife and I both woke up with back aches every morning. The room model we were in had the bed situated in the middle of the room which made the place seem really small and the bathroom was here and there about the bed. About half the stations on the tv were unable to find a signal and about half of the stations that came in were news. I've never been in a Eauropean hotel with such a limited tv service. At the end of a long day, relaxing & watching some foreign programming is very pleasant. But it wasn't easy to do here.
The location of the Hotel. Great.
the bed the room felt clostrophobic
The eco friendly concept is a good idea with different types of rooms dependent on your mood.The staff were very friendly and very helpful. A noce relaxing experience after walking around Paris all day!!
I really enjoyed the room. Although it was a little bit tiny, it was very comfortable, so we didn't feel bothered about it. I would return for sure. The safety box in our room didn't work. When we complained, they sent us a bottle of champagne.
Everithing in the hotel is very very small, but space is organised well and comfortably to spend night. Bed, mattress and pillows are excellent. The stuff is friendly and polite.
Guest services was wonderful. From helping find rental car return to snacks at the bar to help with dinner reservations and great food at breakfast. Thanks to everyone at hidden hotel Our room was the smallest the hotel has. And it was small. Small even for one person with luggage.
I love the room setting, very comfortable and cozy.
good location, goos interior design. good staff attitude small room